Samantha was great! Made a complicated case fast and easy. Told me exactly what I needed and how to…read morego about it. Thank you for doing such a great job.

Don't come here, worst experience of my life. MD Ronald Gertsch looked in places without…read moreconsent.... And when I complained The manager I complained to disregarded everything I said and didn't care at all. No help and basically told me I was wrong. Then "Janice from corporate" is horribly rude with a nasty attitude calling my family because I tried to get a refund because they lied to me over the phone when I called in advance for a specific need Three rude people who shouldn't be allowed to work with people. Never again. Don't come here.

Now I didn't have a good experience with a few doctors in this practice but when I saw the nurse…read morepractitioner I felt like I had finally found my dr after years of living on the peninsula. Monique Garcia listens and knows her stuff. She does have a strong personality that could come across wrong or bossy, but I was thankful how assertive she was in treating me. She didn't want to just give me a pill and send me on my way but she listens and diagnoses and does investigation work to find out what's really wrong! I also like that she's not opposed to eastern medicine like acupuncture or chiropractic services. Some doctors mock that idea where she encourages anything that works! Her office staff isn't too bad either. The waiting room is clean and the office is nice. They even take blood draws there and the nurse looks like one. She's older than me, dresses professionally, doesn't have tattoos or piercings and makes you feel warm and fuzzy. If you need a doctor try her out!

Update on previous review: Someone from the office finally called and very kindly resolved the…read moresituation to my satisfaction. I am grateful for this but wish this had been done earlier. As I have said, the medical care is fine, so go ahead and use this service, but be sure to keep copes of all bills and all proofs of payments made by you and your insurance companies. This and the previous review were written on behalf of my wife.

I arrived at 7 PM on a Friday night for a sore foot after a fall. I did not wait long to have an…read moreX-ray determine it was broken. My gratitude goes to the professional who applied the splint, not once but twice to insure my comfort without any complaints. To get a cd of my x-ray a few days later for my next Doctor visit was even more impressive. I am very satisfied with the care and professionalism I received, I highly recommend!

I usually have really good experiences at this location, but for some reason today when I called to…read moreconfirm that they do x-rays the lady on the phone was an extremely rude and condescending like I know because I work in customer service as well and I understanding the job can be difficult, but do not put that Stress on your customers. I had to hang up because it was making me upset.

Can I just say how much I love Erin! She is a very knowledgeable and skilled and professional nurse…read morepractitioner who brings so much this practice. She doesn't jump to conclusions. She really listens to the parents and takes everything in into consideration. I hope the doctors and management realize how amazing she is and how much she is a gift to your practice. She brings so many years and expertise to the practice. Thank you again for helping my little one stay strong and healthy.

After 15 years, my children can no longer be seen at this practice after a serious of mistakes by…read morethe office staff and for which they are punishing us for. Perhaps I should have found a new pediatrician when they kept putting me on 30 minute holds every time I tried to make an appointment. This practice has gone down hill even more since it was bought out and the office staff are incompetent. My youngest just started high school and somehow, his middle school lost his vaccination records so I called MPPMG to obtain a copy for the school. They would not give me access to their portal since my health child had not been seen in 2 years. They were willing to fax the records to the high school so whatever. What they didn't send was the full vaccination record so I got a letter from the school saying there were missing required vaccines. My husband called and made an appointment to get the vaccine and given a 9:30am appointment. When he arrived with our child, he told them he was here for a 9:30am appointment and he & my child were taken back for vitals and then put in an exam room where they waited for quite a while before someone from the front desk came back and said the appointment was actually at 10:30am. My husband ask the woman if that was the case, why didn't they say anything when he checked in and why were they taken back to a room. He also told her he wanted her to know that this wasn't his fault and he would like to get out of there in a timely manner. In the end, my kid didn't even need any shots so the appointment was a huge waste of time. And today we received a letter stating that due to a recent interaction, they have fired my children as patients and will no longer see them. My husband was not rude and did not raise his voice at any point, which is why I felt to compelled to write this review. It should serve as a warning to anyone considering taking their kids here. They mess up, don't sent the complete vaccination records to the school, tell us the incorrect appointment time and now they won't treat our kids. I could see if voices were raised and foul language was used but this was a normal interaction yet this is how they respond.

Actually, I visited the Lab on Fremont Street Seaside for a blood draw Panel. They are open 7am…read moreuntil about 12:30pm., walk ins welcome. About 8 am, there was a few clients but not overwhelming busy. Receptionist was excellent. Very professional, friendly, informative and helpful staff.The technician was excellent. It was a short and efficient visit, thank goodness!

I do not like hospitals..they treat their facility like a prison. Some staff do not know what they…read moreare doing to handle patients.

I have been a patient of Dr. Behnam for about 15 years, it's great when you can 110% trust your…read morephysician for your medical needs. Dr. Behnam holistic approach is very much appreciated and she is very professional, calm and has great bedside manners. Her office staff is always courteous and Alison is a great office manager.

Iv been going to Dr. Behnam for almost 7 or 8 years now, and I could not be happier. I feel lucky…read moreto be under her care. She is one of the very few Drs left in the peninsula who are truly caring, attentive and isn't rushing you out of their office to only bill your insurance. Dr Behnam and her staff do not make you feel like a number, she goes above and beyond at making you feel taken care of. Wish more doctors were like this! Thank you Dr. Behnam!

We were in town for World Superbike races at Leguna Seca (July 8). We were staying just a block…read moredown the street from this Urgent Care. Soon after our arrival in town my boyfriend was having excruciating jaw pain. It must've been bad for him to want to see a doctor so I Yelped an urgent care. This place was open, close by and most important had good reviews. It was closing in 30 minutes tho, but if we didn't go, bf would be miserable all weekend to see these races. We walked in, place was empty lucky for us, no appointment. Couple of waivers filled out, insurance given and Doctor took us in. Dr. Gilliam is by far the kind of doctor I wish I had as my PCP. He's funny, caring, gentle and educational. After asking my bf some questions and a little exam, it was concluded he had a little infection that needed antibiotics. Dr. Gilliam took care of ALL of it, sent the scripts to Safeway right next door (we needed to get snacks anyway) filled out the claim and sent it to insurance. I mentioned I was a medical coder. He does all of his own coding using software. But if Dr. Gilliam ever wants to hire a certified outpatient coder/biller with Urgent Care experience, we could always use an excuse to relocate to Monterey (hint hint) We were treated like humans, even laughed a little bit at some funny stories. Warm, kind Doctor. I hope we'd never have to be patients again but if we're in Monterey and need an Urgent Care, we're going here. He's the way all Doctors should be.

Behind Black Bear Diner, this appears to be a very reasonable alternative to the current system.read more

I was feeling pretty lousy and tested positive for Covid. Thank you to Maritza who was able to get…read moreme in right away. I appreciate that I was able to wait at home and only went in once they called me. It was so much better than waiting in the waiting room. The doctor was able to see me right away which was amazing, because I felt so miserable. The front staff were very kind and attentive as well. Should I need to, I will go back to this business. Thank y

If I can give this place zero stars I would I got here at 10:40 it's 1:34 still haven't seen a…read moredoctor and when I got here they said two hours. Doctors on duty more like doctors on vacation. I constantly asked how much longer your next you next is all I got.