I rarely leave negative reviews, but my experience with this company was so frustrating that I feel…read moreother customers should be aware of it.
The only reason I gave this company another opportunity was because of the positive relationship I had years ago with their grandmother, Mary. She was always honest, professional, respectful, and straightforward. Out of respect for her and the reputation she built, I decided to contact this company again despite concerns I had from previous work they performed at my home.
One of those concerns involved a prior job where roof tiles were damaged while work was being performed around my solar panels. That experience already made me hesitant to hire them again.
When I recently contacted the company, I specifically requested an estimate for pressure washing. That was the primary reason for my call. I also mentioned that I might have a limited number of living room windows cleaned. I was very specific. I never requested a quote for washing every window in my house, and I never expressed interest in a full-house window cleaning service.
Despite that, during the first visit, one of their representatives began walking around my property counting windows and discussing a full-house window cleaning. I never gave permission for someone to walk around my property counting every window, nor did I ask for an estimate on all of them. Shortly afterward, I began receiving communications focused on full-house window cleaning even though that was never the service I requested.
The reason I was not interested in having all of my windows cleaned was based on a previous experience with one of their employees. During a prior window-cleaning service at my home, I was uncomfortable with the employee's behavior inside my house. In my opinion, he appeared more interested in looking around my home than focusing on the work itself. I found his behavior unprofessional and intrusive, which is why I specifically limited the windows I was willing to have cleaned this time.
The pricing issues were even more concerning.
During the first visit, I was given one pricing structure. I specifically asked to speak with the owner, Noah. The person who came to my property did not tell me he was the second owner. Instead, he identified himself as the manager. I repeatedly requested that Noah contact me directly, but I never received a call.
I then contacted the office seeking clarification because the pricing information I had received was confusing and inconsistent. At that point, Maria, who is an employee of the company and not a member of the owner's family, provided me with pricing information for the pressure washing service. I have written documentation of that pricing, including an email and screenshot, which show information that differed from what I was told during the first visit.
Based on Maria's pricing and our conversation, I believed the matter had already been resolved and that workers were being scheduled to perform the pressure washing service. I was not requesting another estimate. In fact, the entire purpose of my earlier calls was to obtain clarification regarding pricing so that the work could move forward.
Instead, another crew arrived and informed me they were there to provide yet another estimate. I never requested another estimate. I had already spent significant time discussing pricing and scheduling. At that point, I expected the work to begin.
While at my property, I was then presented with additional charges, including equipment charges that had not been clearly disclosed during earlier conversations. Once again, the explanation I received differed from what I had previously been told. The pricing discussed by the second representative was different from the pricing I had received from Maria, creating even more confusion regarding what the actual cost of the service would be.
At that point, it felt like every person I spoke with had a different version of the pricing, a different explanation of the services, and a different understanding of what was supposed to happen. The lack of consistency was unbelievable.
What should have been a simple request for a pressure washing estimate turned into multiple visits, conflicting pricing information, repeated requests to speak with ownership that were ignored, discussions about services I never requested, and a complete lack of clear communication.
The final email I received from the company attempted to suggest that they had simply spent time providing estimates. What that email failed to acknowledge was the confusion created by their own representatives and the contradictory information provided throughout the entire process.
Customers deserve transparency, honesty, professionalism, and consistent pricing information. Unfortunately, that was not my experience.
The professionalism, respect, and integrity that I once associated with this company through Mary are not what I experienced during this interaction. Based on my experience, I CANNOT recom
