Got a quick easy experience Tyler was great I will be coming back for commercial as well as more…read morepersonal vehicles!

working with Tyler was a great experience, very helpful and knowledgeable about the vehicles he is…read moreselling. He is not pushy in any way, I liked that about him

ATTEMPTED THEFT OF SERVICES - DECEPTIVE PRACTICES…read more........ DON'T TRUST BARBER FORD TO PERFORM ANY REPAIRS TO YOUR VEHICLE!!!!! PLEASE READ Barber Ford should be criminally charged for their attempt to take my money for a service that was 100% NOT needed! STORY: My nephew checked the brakes on my 2022 Ford Explorer to determine if they needed to be replaced because I heard squeaking. He removed the front tires, checked the brake and rotors and determined the front brakes were fine, and placed both front tires back on. My nephew only removed the rear tires and never touched the brakes, simply looked at them and put the rear tires back on. When I started the engine all the bells and whistles went off advising me there was brake issues and that i needed to get my vehicle to the dealer for service. I went to Barber Ford, where I also purchased my vehicle, and spoke with service representative Annette Rose. I explained to Rose what occurred and I asked Rose if there was a way to simply reset the system to silence all the notifications repeatedly going off. I advised Rose that there should be nothing wrong with the emergency parking brakes, because the emergency parking brakes were never touched. Rose advised me that there was nothing she could do to reset the system that I would need to make an appointment to have the vehicle hooked up and diagnosed what the problem was When I asked Rose what that would cost me, Rose advised me $180.00. Reluctantly I scheduled an appointment to have the system diagnosed On November 01, 2024. On November 01, 2024, I went to Barber Ford and met with Annette Rose, who again advised me it would cost $180 for the diagnostic, literally plugging in the machine to print what is "wrong" with the system. Rose came to me and advised me that both the rear emergency brake actuators needed to be replaced. I asked how could the rear emergency brake actuators be bad, the Ford only had like 41,000 miles and no one ever touched the rear brakes at all. When I asked Rose what the cost of the repair would be, Rose responded that the repair cost was $1037.38. I advised her no thank you that I would get a second opinion. When I went to pay the bill, Barber Ford attempted to change me $235.21. I advised Rose that she quoted me $180.00 not $235.21 and I asked Rose what the extra money was for, and Rose responded taxes. I advised her tax on $180.00 at 6% is not $55.21, and I did not agree to pay more then the $180.00. Rose adjusted the price back to $180.00 and I paid the bill and left, fuming!! I took my Ford Explorer to Muffler Man located in Holland, because Muffler Man has always treated me fairly, with respect and I could trust Muffler Man to do a good job without taking advantage of me. Yes, I know, I should have just taken the Ford to Muffler Man in the first place. I explained to the Muffler Man technician what had occurred with the checking of the brakes by my nephew, with all the notifications on the dash, and what had transpired at Barber Ford. The Muffler Man technician, advised me that I should not be having a problem with the emergency parking brake actuators on a 2022 Ford Explorer with only 41,000 miles on it. The technician looked at my Ford Explorer, and within a few minutes came back and said your all done. I asked him if he replaced the accusatory's that quickly and he advised me that there was nothing wrong with my parking brake actuators, that he simply reset the system and all the dash notifications and bells and whistles had seized. He advised that Barber Ford ONLY HAD TO RESET THE SYSTEM!!! Of course when I heard what Muffler Man stated I was super angry of how Barber Ford attempted to deceive me that there was a mechanical issue with my Ford, and then not only STOLE $180.00 FOR THEIR DIAGNOSTIC TEST BUT ALSO ATTEMPTED TO DECEITFULLY STEAL AN ADDITIONAL $1037.00 MORE FROM ME FOR A SERVICE THAT WAS NOT REQUIRED!!!!! I specifically asked Annette Rose if she could simply reset the system to stop all the dash notifications and bells and whistles and Rose specifically said there was nothing she could do to reset the system.....funny how Muffler Man was able to do so without ANY issue and didn't charge me one cent for the service they did provide, NOT ONE PENNY!! So a huge thumbs up to MUFFLER MAN for their integrity and work ethic! I know where I will be taking all my vehicles back for ANY repair! As for Barber Ford, I am going to copy and paste this review to as many places as I can to educate the public THAT BARBER FORD CAN NOT BE TRUSTED TO REPAIR YOUR VEHICLE!!! THEY LITERALLY ATTEMPTED TO DECEITFULLY TAKE OVER A THOUSAND DOLLARS OF MY HARD EARNED MONEY! PLEASE DON'T PATRONIZE BARBER FORD....... THEY CAN NOT BE TRUSTED!!!

I bought my car from Barber.Whenever it needed service etc.,I would bring in there.Had no problem…read moreuntil recently.The service engine and another symbol come on.Had such the run around to even get my car fixed.They first come out to to check it.They said I had to have a part which they had to order.Once that was in they still couldn't fix the car.Then they made a appointment to bring it in.Waited all day just for them to say they never even looked at my car.FINALLY they were "suppose" to fix it.I got in and the check engine light was still on.They come to look at it and they didn't know why it was on.I called the guy I was dealing with(Kevin Beebee) and left a message.He texted me back and said he would call.Never did.Called again and never heard back.Not good for business at all. What a runaround nightmare.

Long term family owned Elhart now owned by Zeigler. Still have all the good people from when Elhart…read moreran the business. Great Sales and Service crew all around

I received a coupon for a discounted oil change....awesome. It was for a Nissan so I called as I…read morehave a RAM. No problem - they said they would honor it and sent me over to their GMC side to schedule for whatever reason. I got it scheduled, they knew it was a RAM and said they would have the filter there ready to go. I get up early, get there for the first appt of the day but the guy I talked to is on vacation - of course he is. Bottom line is they refused their own coupon, turned me away and let me walk. This place was bad under Elhart years ago and the legacy continues today. Do not patronize this place....you will be let down and disappointed.

Awesome personal customer service. Justin is super knowledgeable and helpful with all VW products!read more

Had a crank pulley replaced there almost 2 years ago. Went to replace the crank pulley with an…read moreupgraded one. Two bolts out of the 6 came out fine. Two were a bit snug coming out. I thought maybe they put some locktight on them. As I pulled them all the way out I could see shavings. And half the bolt was shiny. Then I knew it wasn't lock tight. They forced the bolts in and didn't look back. After finding this out I figured the decent thing to do would be running me out a tap since my car is apart. I was told I didn't need to replace it it's my fault. Along with well they stayed in so you should of left it. I called a friend to see if he had a tap and told him what was going on. He said yup that's Gary's for you. He sold me a rebuilt transmission years ago the reverse didn't work and he told him it's his problem not ours. Avoid this place at all cost. I'll continue to go to intune imports. Far better mechanics. Gary is a smug guy and if they screw up your car it's on you not them. Again stay away from this place at all cost.

Concept Motors is great! I've worked with Jeremy on 2 back to back Honda Odyssey purchases and have…read morehad an amazing experience both times! Above and beyond customer service and I've been completely satisfied with both vans! Thanks again Jeremy / Concept team for a great deal, vehicle, and experience! My sister-in-law also got here's there and has loved her van as well! She also told me how great the service was.

Awesome! Great experience! Professional and honest! If you are looking for a used car, go…read morestraight here! I will start by saying that I am usually very wary of used car salesmen. It takes a lot for someone to impress me enough to take my time to write a review like this. However, Concept Motors is definitely deserving of this. I am very happy with the interaction I had. Jeremy at Concept Motors conducts business with a high amount of professionalism and integrity. He genuinely cares about helping people find a car that is safe and reliable, but also affordable. When I came to Concept Motors looking at cars Jeremy was very honest and straight with me. He did not withhold any information about the cars. He made sure i knew both the GOOD and the BAD with each vehicle that i was interested in. This helped me make a very informed decision. Once I found a vehicle and we made a deal, Jeremy went the extra mile to make sure I was happy. He made sure that the car was in the best possible condition he could before I took the car. Great customer service is becoming a rarity in today's world. This is especially true in used car sales. Concept Motors is a place intentionally trying to build their business with great customer service and integrity. These guys are people that you want to do business with. I spent a lot of time visiting other small used car places in the West MI area,. Next time I need a car, I'll be heading directly to concept motors first.

Could not have had a better experience. I was able to walk the lot for over 30 minutes without a…read moresingle bother, staff was extremely knowledgeable about the origin and condition of every vehicle I inquired about, not a single ounce of push from the sales dept, easy to work with on financing, and pricing was more than fair and seems more fair each day I drive it. I would highly recommend them to anyone.

Terrible terrible service. I am completely floored. I had been working with someone here for weeks…read moreabout a car and called multiple times today to finally setup a final test drive after repairs had been done because we are seriously interested in purchasing. I wanted to make sure it was still available before we drove from out of town. Called multiple times and no one answered. Got there and was told it had sold. They knew I was interested in this car, knew I was coming this week and had previously set up a pre purchase inspection but had to cancel it because the car wouldn't start on their lot. And now they aren't answering phones during their work hours wasted my time and have nothing to say for it. I'm livid. My own car broke down on the way home driving back from Holland. My entire weekend ruined and could have been avoided by you answering your freaking phone.