We were hit in our 2011 Toyota Sienna and the van was totaled. No one was hurt in our family of 7,…read moreso we knew we wanted another Sienna. Crown was the easy choice and worth the drive from Grand Rapids. They got us into a used God Certified Sienna. Every interaction was honest and thoughtfully explained. Thanks to Cam, Nate, and the whole team at Crown. We will be back to Crown for sure for future needs.

My wife brought our car to Crown Motors Toyota for an oil change…read more She was told that the left and right sway bar link had a torn boot. We scheduled another appointment with them to have the parts replaced. We dropped of the car and Toyota called us that they couldn't replace the sway bar links because they were not OEM. They put everything back together and I ordered the sway bar links myself and have them installed by an independent mechanic. To my surprise my mechanic called me and said that the sway bar links are in good condition, no torn or cracked boots, no need to replace. How can I trust Crown Motors Toyota to service our vehicles?

Would highly recommend checking this place out if you're looking to buy or just have some service…read moredone. The decor evokes a bygone era with old antique toy cars and signage and so does the way they do business. Not sure what other issues people had in these reviews but I've dealt with car places for decades and this has been the best experience I've ever had. We paid under 7k sticker on an older van. We didn't make anyone's month or probably even week when we walked out the door with a car. The old van we got started to have some malfunctioning of a door from an electrical panel getting wet about a week after we took it home. They fixed it at no charge to us and it wasn't because we complained or threw a tantrum. They wanted us to be happy with the purchase even though it wasn't a big sale. We will absolutely go back there for service and look there any time we look to purchase because of our experience. Side note: the waiting room is stocked with kids play table and loads of things to keep the kids busy.

My experience on 8/21-8/23 -- definitely not welcoming…read more On 8/21, I walked into the office and there were six people working there. Not one person acknowledged me until a young gentleman in the very back finally spoke to me. He said he was newly transferred there. Overall, it was NOT a very welcoming experience in Marne. Later that day, I went to the car lot and asked whether paying cash would help with putting some money down or getting a better deal. I was told, "No, because we make less taking cash." I then asked if the price was negotiable and was told no, they wouldn't come down on the price. Later that evening, I used their online chat. A woman took my name, phone number, and my offer and said she would pass everything along to the manager to see what they could do. That was 8/21. Today is 8/23, and I still haven't received a phone call, text, or any response whatsoever. Communication and customer service go a long way when someone is seriously considering purchasing a vehicle. Unfortunately, my experience here was enough that I would personally avoid this place.

Dyllan Nawrot was a great salesman to work with. He was knowledgeable of the vehicles that are out…read morethere and was very helpful in narrowing down the vehicle that met my needs in my price range. Stop in and see him if you're in the market for something new or used, you won't be disappointed!

I wish I could give Austin Sheldon 6 stars. His attention to detail and willingness to go the extra…read moremile for his customers is unmatched. I just purchased my second vehicle from him. Austin will be my first call the next time a friend or family member is looking for a certified used vehicle.

He Deserves a Trophy (and Probably a Raise)…read more Let me tell you about my car salesman, Jerry Mead-- part car whisperer, part therapist, part magician. I walked in thinking I'd just "browse" (aka pretend I knew what I was doing) and somehow left with the perfect car and my sanity still intact. That alone deserves five stars. Jerry didn't pressure me, talk over me, or try to sell me something ridiculous like a convertible in the middle of winter. Instead, he actually listened to what I wanted (a rare skill these days), answered all my weirdly specific questions, and even laughed at my terrible jokes. True professional. He walked me through the process like a friendly GPS--recalculating when I got distracted by shiny things, steering me away from bad decisions, and making sure I didn't crash into a bad financing plan. By the end, I almost invited him to Thanksgiving. (I didn't. But I thought about it.) If you want someone who's honest, hilarious, and genuinely helpful--run, don't walk, to Crown Jeep and ask for Jerry Mead You'll drive away happy, and possibly with a new friend. Or at least someone who deserves a solid Yelp shout-out.

The drivers side sun visor in my $80,000 Jeep Wagoneer broke, and was hanging down in front of my…read morewinshield, so I couldnt see to drive the car. I called Crown Jeep to schedule service. After 15 or 20 minutes in their AI automated telephone hell, I was finally able to leave a voicemail requesting a call back. Took them 3 hours to call me back, only to make me repeat all of the info I gave to their AI phone system, and then they tell me there was a 4 to 5 week wait for a service appointment. Insane! Jeep Corporate was no help- took me 3 days to get a call back from them. I called another Jeep dealer, was able to talk directly with a service writer, and got in on the same day. CROWN SUCKS! THEY. DON'T. CARE. DON'T BUY FROM CROWN. No place to leave a review on the Crown Jeep site. No wonder why, with service like that

I had a problem with my car which I needed fixed right away. They were able to work it in and had…read moreit fixed the same day. They even gave me a ride home while I waited. Alan was terrific and explained what was done, answered my questions and was extremely helpful. The charge was reasonable as well. Up until now my husband has always been able to fix my cars (he is out of town) so this was a new experience for me. It was a really good way to start.

I purchased a brand-new 2024 vehicle from Betten Baker Buick in January 2024, but the experience…read morehas been riddled with issues. The vehicle's mileage was inaccurately reported on an auto verification report, showing a discrepancy that made it appear as though the odometer had been rolled back. This discrepancy was entered by a dealership prior to my ownership, yet it has caused me significant problems, preventing me from selling the car. Potential buyers assume the odometer was tampered with, even though this error occurred before the vehicle was ever sold to anyone. In my opinion, the selling dealership should have taken responsibility for correcting this issue, but despite countless attempts to seek assistance--including speaking with new car sales managers, finance managers, and dealership sales managers--my requests were ignored, and the issue remains unresolved. To make matters worse, the vehicle was not properly prepped or detailed upon delivery. It still had plastic protective stickers on the sill plates, floors, and other areas. During the purchase process, the dealership presented a window sticker listing features that were very important to us, including a "tech package" with lane change assist, adaptive cruise control, and automatic rain-sensing wipers. However, during the closing process, they pulled the incorrect window sticker three separate times. After noticing the discrepancies, we insisted that the sticker being used be verified against the physical VIN on the car. By this time, they assured us that the features remained the same as originally agreed upon. Unfortunately, three days after taking delivery of the vehicle, we discovered that it did not include the tech package or the key features we had prioritized in our purchase. While the dealership eventually took accountability for their mistake, they refused to undo the deal, leaving us stuck with a vehicle that did not meet our expectations or match what was originally promised. The manager brushed off our concerns and offered an oil change and 12 gallons of fuel as compensation--neither of which we were able to redeem. This dealership used to provide exceptional service, especially under the care of a former employee named Mason. Since his departure, however, the quality of service has declined significantly. Betten Baker appears committed to service only until the paperwork is signed--after that, accountability and customer care are nonexistent. Yesterday, I was able to rectify the AutoCheck history. This took countless hours of my time with absolutely no support from Betten Baker. FYI, VP's and Managers will not return calls if you need help outside something that benefits them. ​

Had quite the first car buying experience with these people..... First off it was very easy with…read morethe car buying process; went smooth. When I pulled off the lot after purchasing the car, the check engine light turned on. Texted my salesman and he said to turn around and they would get it looked at. I couldn't because I was in need to drive it home that evening. Week later there was the tire pressure monitor system on, check engine light, all tail lights went out and needed to be replaced and I was putting air in a tire almost every other day. Txted my sales guy again and he said it was unfortunate that this happens sometimes after getting the vehicle off the lot. After he apologized that it should have been taken care of before I had possession of the car; asked for it to be brought back and they would get the items we talked about fixed. They determined that it would be on them and taken care of and they did a good job with the entire process. Overall happy with my good used vehicle and appreciate the help Andrew gave me. He knew I financially couldn't take on the price of the repairs needed so he told me everything was on them. I will tell others of my experience here for sure. If you look into getting a car from them just test drive a vehicle more than once before actually looking into purchasing.... And make sure you ask for Andrew; he seems to be the most outgoing and the willingness to help you.

Purchased my current vehicle from Prince right at the end of 2022. Easy process, no pressure…read morepurchase, great value on my trade-in, nice people and family feel. Andrew was great to work with and ensured I got what I wanted in a vehicle. Corbin added to our vehicle conversations and was straightforward to work with on the vehicle trade-in making that process seamless. Last but not least, Charlie was also great to work with in getting all the financial paperwork set in stone! Great environment and great people at Prince Motors. I always recommend Prince when I hear of someone looking for a new ride.

Could not have had a better experience. I was able to walk the lot for over 30 minutes without a…read moresingle bother, staff was extremely knowledgeable about the origin and condition of every vehicle I inquired about, not a single ounce of push from the sales dept, easy to work with on financing, and pricing was more than fair and seems more fair each day I drive it. I would highly recommend them to anyone.

Terrible terrible service. I am completely floored. I had been working with someone here for weeks…read moreabout a car and called multiple times today to finally setup a final test drive after repairs had been done because we are seriously interested in purchasing. I wanted to make sure it was still available before we drove from out of town. Called multiple times and no one answered. Got there and was told it had sold. They knew I was interested in this car, knew I was coming this week and had previously set up a pre purchase inspection but had to cancel it because the car wouldn't start on their lot. And now they aren't answering phones during their work hours wasted my time and have nothing to say for it. I'm livid. My own car broke down on the way home driving back from Holland. My entire weekend ruined and could have been avoided by you answering your freaking phone.

Simple service call today. The needed parts were available and the work was done quickly and…read moreprofessionally.

I'm on my 5th vehicle from Todd Wenzel. I have had an excellent experience with them every time…read more Stop in and see Dean, he will take care of you.