I am writing to bring to your attention a roofing company called Lifetime Quality Roofing, which is located in Westerville, Ohio. I strongly advise against using this company for any roofing needs. The company has been a source of significant frustration for me. In 2022, the roof was replaced on my property in Hilliard by this company. Unfortunately, a leak has developed on the roof, which is now leaking into my bedroom ceiling. Despite the roof being only four years old, the company has refused to cover the repair, citing that the roof is not under warranty. I purchased my property last year, and the company has stated that the warranty is not transferable. However, the previous owner had reached out to the company and provided all the necessary documentation, yet the company has still refused to transfer the warranty and cover the repair. The company's actions are unacceptable. Firstly, the quality of their work in replacing the roof was subpar, resulting in the leak after only four years. Secondly, they have failed to take responsibility for the issue and have been extremely difficult to work with. They have made it challenging to schedule an inspection and repair, and they have demanded payment even before they have inspected the roof. I urge you to exercise caution and avoid using Lifetime Quality Roofing for any roofing needs. read more

I do not recommend using Life Time Quality in Westerville for any services. In May, I contacted them for quotes on roofing and siding after storm damage. This was an insurance claim, and I made it very clear from day one that I could not have any out-of-pocket costs other than the portion I already knew I was responsible for. Their representative came out with samples, reviewed my insurance policy, and assured me that everything would be covered. Once they submitted information to my insurance and the first check was issued, communication from Life Time Quality became almost nonexistent. The roofing crew they contracted did an acceptable job, but the siding contractors were extremely poor, leaving behind a mess that I had to deal with myself. It took 8.5 months for the entire project to be completed--far longer than what I was told. During this time, I was reassured that because of the delays, the upgrades I had ordered would be removed from the bill and that I would not owe anything out of pocket. Despite reviewing my insurance policy in advance and guaranteeing coverage, the total cost went from $24,000 to $36,000. My insurance claim was closed based on the amount the company originally submitted and was paid, but Life Time Quality later came back claiming there had been a "billing mistake." They also do not answer emails, do not return calls, and offer terrible customer communication overall. The only thing they are consistent with is sending a bill every day--even though they won't respond to a simple question. In the end, I am being forced to pay almost $5,000 out of pocket despite all their guarantees. The quality of work, the communication, and the overall experience were awful. I strongly urge anyone considering Life Time Quality to think twice--this company overpromises, underdelivers, and leaves customers holding the bill for their mistakes. Save yourself the time, stress, and financial headaches and look elsewhere. read more

Before you ever start a home repair, read the consumer protection act. Powerful information within. I DO NOT recommend this company at all. I am going to try to make this huge issue short: A tree limb fell through my roof. LTQR cam highly recommended by a friend. They came out took a look at the roof, sent a person out with the contract. Pretty cut and dry. We picked out everything meaning shingles, soffit and gutters. Signed the contract. This was May. Exactly 8 weeks later, before the contract would expire, they put my roof on. Ripped the gutters off. Left the soffit hangin and buckling around the house stating asbestos. About two months later an environmentalist evaluated the soffit stating asbestos. New contract with the asbestos and I missed this at the time, but they charged me a second time for gutters and soffit. One month later was the last time I heard from them. However, throughout May to October was like pulling teeth. Never get a correct answer if you got one because nobody knew. Or BSed their way through to satisfy you. If you got an email it was encrypted so that you could not respond back to that person. Christmas Day I reached out, and heard again, what they thought I wanted to hear. Mind you, my house had been sitting there with no soffit on a good half of the home. Single story 1087 sq ft ranch. I get told that once the weather warms up they can do the soffit and gutters. Environmentalist shows up mid spring to remove soffit. May 9 they show up to do the soffit. They were there from 7 am to at least 6 pm. Then came back the next day with one worker bringing along kids and wife. (Pretty sure licensed and bonded does not include employees family, and that if they get hurt while there it is on my property. Guess who is responsible.). Not only that but they used my shovel, my rake and some decaying wood against my house for the soffit. AND trampled down my flowers that I distinctly told everyone to stay away from. (That was Friday morning). When I went out Saturday morning, several had been cut off. WTF? They also busted my back porch light globe. I had a wind chime hanging there. Both gone. I have a motion light above my garage door, they left it hanging down by the electric cords. Before the job was even complete, I received an invoice for 7k. I asked for detailed itemized invoicing and receipts for the payments I had made plus a copy of the permit necessary for the replacement. I received a longer version of the invoice I had been receiving and nothing of the other. By this time my insurance company had paid 23K. I went to the BBB who pats the had of the business as in tsk tsk you did a boo boo. And the company responds with what you want to hear. Went to the Attorney General who referred me right back to the BBB. Useless. Total waste of time. The total repair was finally complete on 12. I heard from a young lady who was the only person who seemed to care and even sent me a gift card to get more flowers. My non-communicative sales person, somehow got promoted to Cincinnati to a fancy title to train sales down there. Of course he got promoted. Sales positions are commission based. He made out with my small house and a silly me not knowing about roofing and contractual criteria along with the consumer protection act and so on. Last I heard from them, July 24th. But of course, they made out big time with a small job. Oh and btw, no asbestos in the soffit. I had a piece tested. Please pardon all spelling and grammatical errors. When I write about this, my hands tend to angrily type away and my mind doesn't want to catch up to correct. read more

Rob Inspected my roof for hail damage and was honest about not needing work done. I appreciated that so I didn't have to waste time with my insurance company. He told me about problems with my solar panels as important information I should know. read more

This company is very professional, they help me a lot with my insurance claim. I love the roof they installed in my property. Kevin Lopez is the best. read more

Working with Lifetime Quality Roofing has been great. They helped me through the insurance process, were very easy to schedule with, worked with me in selecting the materials and explaining the upgrades and costs, and ultimately made my roof replacement experience very easy. They also did the project very quickly, and were great in terms of the cleanup and day-of work. As an anecdote to their commitment to the customer, they were very adamant about making sure that we had moved our cars from the garage. They gave me a head's up the day they dropped off materials, and made sure when they dropped off the dumpster a day later over the weekend, that we had access to our vehicles. I would highly recommend Lifetime Quality Roofing. read more

Overall a great experience. Helped with the insurance process, roof replacement was rather quick, and everyone has been very professional.

I had hail damage which was repaired. The team said they'd work through all the insurance claims, they didn't, I had to get it all figured out. They said I'd get a $50 advertising rebate for a yard sign, it took me MONTHS of calling to get this. I wouldn't recommend this company. read more

I would not recommend this company if you are expecting things to move in a timely manner and communication to be clear or occur in an appropriate amount of time. From the beginning it has been a lot of dropped conversations and continues that way. We began this process in April of 24 and now Jan 25 still not complete. First the contractor I was working with stopped communicating and I was not told he was let go, then get a new contractor who was very timely in his response and moving forward. Said supplies were all ordered and project finally underway. But then 5 weeks later I call checking on install date and find out supplies had never been ordered. So now I wait again. Finally they install. But did not finish the install and I had to call numerous times and wait 2 more months before someone came to complete. Then I'm never told if it was complete and wait another month before someone all of a sudden tells me the job is done and I owe money, however all along the way between them actually finishing I was asked 5 times to pay and get insurance money to them. However I kept saying not until the project was complete and everyone said it was or it would be soon. Finally finish and get my bill but then the price is increased from what I was originally told after being told because of the lack of communication I'd be getting a discount. Communication is slow, sketchy, the employees were constantly bad talking and making jokes about their business, and multiple people told me different reasons or excuses blanking others for it but never fixing any of the issues at hand read more

Fantastic service! Sean really cared about my home needs. My windows look amazing and were installed on time, actually a week early. Neighbors have even stopped to compliment them! Wouldn't go anywhere else for windows read more

This company is absolutely amazing!! Chris (the representative) was punctual and arrived even a few minutes early to our scheduled appointment. We had only called the day before, and they were able to get us scheduled the very next day. While at our home, he checked several issues. Our vent stack had blown the hat vent off in the high winds we've recently had. He replaced the part for us and no charge!! He addressed all our issues and remedied each and every one. We would highly recommend this company to anyone without hesitation. We will use only them in the future for all roofing and siding needs!! Can't say enough about their professionalism, honesty and integrity!! read more

We had a great experience with Lifetime Quality Roofing. Jared Gulau was our point of contact, and was able to work with our insurance company to get us a full replacement due to wind damage. Jared was always on hand to answer any questions we had making the entire process very smooth. We love the look of our new onyx black shingles! read more

Lifetime Quality Roofing - Roofing Near Me - Westerville, Ohio

This review is not reflective of any work as none was performed. This is specifically about their communication, or lack thereof. I engaged Lifetime Quality (LQ) in late September/2023 to investigate roof hail damage to my home. They came out in a timely way and found some roof hail damage. They did an excellent job of contacting my insurance company and starting a claim. My insurance company came out to my house soon after and found no roof hail damage. Ben of LQ said (via text) he sent additional roof damage pictures to my insurance company on October 4 but they said they received nothing. Ben said (via text) he would resend them on October 10. On October 16, I let Ben know (via text) that my insurance company still had not received anything from him. No reply from Ben. I followed up with him (via text) on October 19 and 23 with no reply from Ben. I then called the LQ main office on October 26, explained that I was looking for a status, and they said they would contact Ben and his manager and ask that Ben contact me. Again, no reply from Ben. I called the LQ main office again on November 1 to let them know I was never contacted and now considered our agreement and working relationship over. A good start though poor communication and follow through soon after. read more

The actual process of selecting roof shingles and insurance coverage went smoothly. The after part is what makes me rethink going with this company. After we had the new roof installed, we had our gutters cleaned. Thank goodness we did, because the gutter cleaners pointed out there were missing shingles on our roof. They said maybe they had flown away, but we did not see anything around our house or backyard. This coincided with water damage that then occurred on our basement ceiling. It is nothing that has happened before. After multiple times of contact, they were able to replace the shingles and on a separate day had a few people come in and repair the basement ceiling. Recently we noticed a water leaking in our sunroom, which is adjoined to the kitchen and dining space. It has now been over two weeks and multiple contact attempts, but nothing has been scheduled with us in regards to someone checking it out after one cancellation from their end. It is honestly very frustrating. Where is the customer service that was promised at the beginning? If given the opportunity, I would go with a different company. read more

Lifetime Quality Roofing - Missing shingles identified by gutter cleaners - Roofing Near Me - Westerville, Ohio

Couldn't have been an easier process from beginning to end. Chris H is a true professional and made everything seamless, handling most insurance communication whenever needed. Five stars all the way! Use these guys. read more

The Company came through our neighborhood knocking on doors asking if I would want a free roof inspection due to some of the neighbors having damage that they were having re-roofing done. Travis came back a short time later and said he would like to inspect the roof. He went on the roof and did a thorough inspection of the roof and came down. He said there were no real issues and that the roof was still good for at least 5 more years. The roof is around 14 years old and for a company to give me an honest appraisal of the condition was really refreshing. Typically when companies come through a neighborhood like this, they are looking to scam people. Very refreshing to see an honest company looking out for people. Great Better Business Bureau rating and Yelp reviews. read more

After noticing several signs of roof damage and deterioration, and asking a neighbor about his experience with Lifetime Quality, we set up a roof inspection. Lifetime Quality came out, was friendly and professional, put us at ease and agreed to do the work and work with our home insurance company to affordably install a new, and appealing, roof. Only a couple of hiccups during the installation... a scratched screen that they reimbursed me for, and a window border that was chipped (they came out and replaced and even left the unused paint). It was a full day job and all of our outdoor plants, our AC unit, and cleaned up after the job was done. Travis was attentive and responsive through the process, the office team was kind and courteous as we walked through the final payment from insurance, and we would recommend Lifetime Quality for a roof replacement. And, this was all during the pandemic, and during each encounter, Travis and his teammates were always respectful and masked up. read more

Lifetime was with me every step of the process and Ben Vallandingham was a fantastic inspector. Very helpful through the insurance claim process and was at my house with the insurance adjuster. Roof was just replaced in one day and it looks great! read more

Was not happy with our roof, emailed about it right after the roof was put on got no response. No one ever reached out until they wanted to be paid. They were not transparent with the cost from the get-go and it was way overpriced by the time they were finished. Overpriced By thousands of dollars compared to others in the neighborhood. Do your research before agreeing. Especially if they knock on your door. On a positive note the crew worked fast and cleaned up. Put the roof on in 4 hours which we were shocked. So that's the 2 stars. They offer money to give good reviews but I would prefer to write an honest review since we were not happy and not sure we would have received anyway read more

I do not recommend Lifetime. I never gave a deposit nor picked a roof color and the owner is acting as if I am in a contract to use them when I never received any paperwork from anyone. I signed an initial quote which now he says I signed a contract. The salesman is no longer even with the company saying he is owed money on other jobs. Sounds shady as ....! Terrible. Super unprofessional. Never even got a phone call read more

While I have never had any work done by the company, today was a repeat visit from Tyler Snyder, an Inspector from the company. He blatantly ignored the two No Soliciting signs I have on my front door as well as above my doorbell. I work from home and when a solicitor ignores those signs, my dogs proceed to go crazy. Hopefully this message reaches the right people in the company. Be respectful of homeowners' wishes and leave them alone if there are signs they do not wish to be bothered. read more

My overall experience with Lifetime Quality was good, they did great work on my roof and it looks beautiful. I did have one issue with getting them to send me marketing material after the work was done. But once Josh stepped in, he took care of that quickly and promptly. I would recommend them at the end of the day. read more

last year lifetime quality roofing was canvassing our neighborhood and offered a free inspection. the inspection, I was told that I needed a completely new roof. The sales representative explained that he could get the roof no cost to me using my homeowners insurance. after inquiring and asking several pertinent questions pertaining to the cost my out-of-pocket expenses, I was told that my deductible would be all that I would have to pay. Needing the new I was happy to accept the agreement. I the representative several times about out-of-pocket expenses, other than the deductible for my insurance. I was assured that if there was any additional payment, it to nothing. Once the representative came to my home and we color and other materials, we reviewed the contract once again. upon review, I asked again about out-of-pocket expenses for unforeseen things that may occur and was assured that my insurance company would cover those things. After completion of the job a few months later I get a call stating that I owed over $1000 more for incidentals that the insurance company did not cover. I spoke with my insurance company and I was furious because I didn't understand why I would be charged for something that occurred that I had no way of knowing was occurring under the shingles on my roof. I was also upset with company because they made it seem like there would be absolutely no out-of-pocket cost other than my deductible. when speaking with the representative in Ohio, she went over the cost of the additional materials they had to purchase. I questioned the amount of materials because not everything was used and was left at my premises. I understand that sometimes you order extra materials so that you don't have to run to the store, however, there was an large amount of materials left. When speaking with the representative at the company, they said that I had been charged for the materials and after several arguments, they said that they might adjust the. After speaking with them recently, that conversation did not go well. They were adamant on saying they did not tell me that, and that I was incorrect, however, I wrote down the conversation and they most certainly told me that I was charged for the extra materials. Now I also want to state that other than the billing issue, they'll work was superb! They finished my roof in a timely manner, and when there was an issue, they were super quick to come out and fix it. I just wanted to warn you, beware of the incidentals that may occur. read more

I recently hired Lifetime Quality for a full roof replacement. They worked with my insurance agent to get everything covered less the deductible, which is their expertise! The work was high quality and the employees were friendly and courteous. I would highly recommend giving them a call for a free inspection to see if they can get your replacement covered. read more

After a very bad hail storm came through, Lifetime Quality Roofing came out to check my roof & gutters. They found a lot of damage and Cody from there helped me make the call to insurance to describe what was going on. My insurance agreed it needed replaced and Lifetime came to my house to help me pick the roof and gutter colors. My roof was done while on vacation and I came home to my house looking great. They cleaned up well and no evidence they were there. Josh V then took over my account and he helped me when had issues with insurance only wanting to replace a few gutters leaving the rest not matching. On gutter day, Lifetime came in and all my gutters were replaced and matching! Besides issues working with my insurance, Lifetime was able to get me a new roof and all new gutters covered by insurance. The process was easy and I would highly recommend them for your roofing needs! read more

Lifetime Quality Roof was the best decision we made for our house! We called based on the reviews and now we want to add our experience to help others. Lifetime 1. Inspected our roof 2. concluded damages were from a recent storm. 3. helped us call our insurance company to file a claim. 4. met with insurance adjuster to help show damage from storm. 5. remained the mediator between them and the insurance company. 6. new roof installed. 7. final inspection 8. settled payment between all parties. We have a new roof that will last us our lifetime! The best part of Lifetime is that they were with us during the entire process. We called and texted Travis, our point person, and without hesitation day or night, we got answers. If he wasn't sure, he would call someone who called the insurance company and got answers. If you are looking for a new roof, with or without insurance claim, this is the company to go with. If you are going through a new roof process with an insurance claim, you must go with Lifetime. You will not be alone in the process and they can help ensure your insurance company will not cheat you. read more

We had a great experience with Lifetime Quality Roofing. Alex and the team were extremely timely, professional, and did a great job on the new roof. They took care of everything from the inspection, to insurance, install, and clean-up. I would highly recommend using them for any roof repair. read more

Josh Sisler and his team at Lifetime Quality Roofing & Storm Restoration offers highly professional interactions and roofing processes. We are pleased to offer Josh and his team a 5-Star Review.... it is no wonder that other have offered Josh and his Team 5-Star Reviews, as well! read more

I would never use Lifetime Quality Roofing again. When I first met them I thought they seemed shady but because a friend had recommended them I decided to give them a shot. They are a fairly typical "storm chasing" organization. They basically agree to repair or replace your roof for whatever your insurance provider will pay. They know that the insurance settlement will be much higher than their actual cost so they make a killing. I expect this, what I didn't expect was that they would also work hard to identify add-on work that they could charge back to me. The real kicker was that in the fine print of their contract (which they want you to sign immediately) is wording that says they can do incremental work up to $5000 without your prior approval (shame on me for not reading the details closer). The incremental work is exactly what they did to me. On one rental property it was close to $2000 in incremental expenses and the other I believe was over $4000 (I don't recall the exact numbers). By the time I knew about the work, it had been done and it was too late to do anything about it. They referenced "Building codes" for doing the work but when I contacted other roofers (I contacted two others) I got a different story. I had a long discussion with Lifetime Quality Roofing about their business practices and they "dug in their heels" and stood by what they had done. I promised them I would pass along my experience anytime I could... read more

I was impressed with the overall work done from the beginning with Logan first visit to the actual roof being installed. That was until I asked Logan for the money we were promised for a referral and placing a sign in the front $150. Logan began the run around and once I gave him all the info I had to wait to get approval from someone else. Week later had to email Logan again and was told it was approved that check would be mailed. Week later asked him about money said check was send out and that was on may 2nd. Still no check and now Logan has stopped responding!! Company does very good work and made process pretty painless until they have to pay you what was promised. read more

What an amazing company! Everyone was so helpful in filing our claim working with insurance directly and saving us the hassle. Our new roof looks amazing! Highly recommend read more

We had an inspector come out and do a free inspection on the roof following a wind storm. He was quick and professional to set us up and determined there was enough damage to make an insurance claim, which we started on the spot, no strings attached. Once the insurance approved the repair and released initial funds, it took a little bit to get us scheduled (which was understandable, given that it was prime time for roof repairs). There were a couple of bumps right before, during, and after the installation which is the reason for my 4 stars: - the scheduler bumped us a day on the install due to weather--he simply left a voicemail telling us what the new date was (again, understandable but when you have 2 people working from home, being asked to take time off work last minute to accommodate the install can be difficult); -the installers were prompt, although the install took a LOT longer than they initially told me. There was quite a bit of debris left behind in spite of their efforts to clean up after the install. Nevermind that they took a nap on the front yard mid install; -the container they parked in our driveway which was supposed to be removed at the end of the day of the install stayed there for a couple of days until I asked the original inspector to get someone out to take care of it (since we couldn't use the driveway). -they used black caulking on white flashing (new shingles are black) which I asked if they could change to match the flashing; they did. Overall, the finished roof is beautiful and the process was relatively seamless. I would recommend them. read more

Jared and the Lifetime team did an excellent job on my entire roof replacement. Handled all aspects of the insurance claim and kept me up to date with status along the way. The crew on the big day was great...showed up before sunrise and worked until sundown...did the entire job in one day! read more

Work done was quality work, and they cared for what they were doing. However, the sales team makes promises they don't or can't keep. For example, They gave me a form saying I would receive a check after writing reviews. This would've amounted to ~$200 that never came, and they never got back to me after I emailed them about it. read more

I had my roof replaced in late April. We had some damage due to storm damage. Josh was the representative that came to my house to inspect the roof and provide an estimate. He was professional and courteous and helped us every step of the way. The roof was in need of a full replacement. Everything went smooth and within a matter of a few short weeks the roof was installed. The installation took only one full day and the job was done with great quality. I highly recommend them to anyone in need of a roof repair or replacement! read more

Fantastic company to work with and would highly recommend to anyone. Alex and the team at Lifetime Roofing were great. We had our roof replaced along with the gutters. Everyone we worked with including the contractors doing the work were very professional, easy to work with and quickly answered any questions. They showed up as scheduled, cleaned up at the end of each day and performed a final walk through with us to make sure we were happy. Their project manager was easy to get in touch with via call, texts or email and quickly provided us with any information we needed! read more

This past summer we worked with Bryan from Lifetime quality Roofing to get our home's roof replaced. He very helpfully provided timely answers to all questions/concerns and worked with our insurer on the claim and cost estimates. Bryan personally came out to do some caulking that was noticed in his initial inspection and even performed it as an unexpected courtesy service instead of nickle-and-diming our final bill. Overall, we were very satisfied both with the work on the roof as well as the customer service. read more