Champion Windows: 4.5 Months of Delays, Zero Communication, and Defective Product…read moreDo not use Champion Windows. Our experience with a $14,000, two-panel patio door purchase has been an absolute nightmare, defined by egregious delays, complete lack of professionalism, and substandard product quality. We placed our order on June 11th. It took four and a half months (until October 27th) to receive just one of the two doors, and the project remains incomplete. Communication is non-existent. The nightmare began in August when the install manager himself noted our initial "rush" order doors were horribly scratched and unfit for installation. Despite being promised a new rush order, my follow-up calls on August 25th, September 4th, and September 12th were all met with zero returned calls. Two months later, we finally received a call to schedule installation. The installer arrived only to deliver more bad news: he only brought ONE door. More critically, the single installed door is already defective: The lock does not connect--a basic safety function that was clearly not checked by the installer. The door panel has multiple visible scratches on the exterior. The exterior door handle is the wrong color (white on an almond door), which is unacceptable for a custom order at this price point. Champion has demonstrated a profound disrespect for the customer's time and money. They delivered a defective, incomplete, and non-functional product months late after ghosting us for weeks. We are demanding a complete and immediate resolution, including waiving the final balance for the immense trouble caused. Save yourself the stress and choose another company.

Buyer Beware - Great Day Improvements DBA Champion Window - Since the day my windows were…read moreinstalled, I have not been satisfied. I expressed my concern and dissatisfaction with the windows while they were installing the windows. The windows are too small. Our original windows had a 2-inch frame around the windows on the exterior. The new windows have a 4-inch frame around the exterior of the window. The screws that are holding the windows are barely screwed through the framing. The spray foam they added around the windows is the only thing holding the windows in place. I expressed my concerns with the installation manager and installation supervisor while they were installing the windows and were told the issue would be addressed. I have called customer service and have sent several emails with pictures to the Regional Operations Manager, and no one is returning my calls or emails. This company does not care about their customers. They got their money (went through their financing) and leave no recourse for their customer. When I can talk with someone, I get the standard response "we will have someone contact you". I am not an unreasonable person, and I am willing to make compromises, but I can't even get anyone who can help me call and talk to me. I spent a lot of money on these windows, and I am to the point I am probably going to have to spend a lot more on an attorney to help me address the situation. I would not recommend this company to anyone.

THEY WILL SELL YOUR INFORMATION!! Solicited at our door despite our signs. Agreed to let them come…read morefor a free estimate and took our info/booked a date. They said they'd call a day before to confirm. No call. Never showed up for the appointment. They most definitely SOLD OUR INFORMATION. We have received endless calls, texts and emails from all kinds of home repair spam ever since. DO NOT FALL FOR IT.

It's great place to have any outside work you need done very knowledgeable! ILL GIVE to em when…read moreit's time for work to be done.I'll be calling them back!!They knew what they were talking about!

I found Columbus Windows and Siding after researching companies that could provide roofing and…read moresiding assessments for a leak issue I had in January. I would only accept highly rated companies with good reviews and an A+ BBB rating which came down to ~4 companies. I had planned on getting a few estimates and going from there. I honestly don't know why I chose to call CWS first, but I did, my call was taken by a wonderful lady whose name I cannot recall but she scheduled me immediately with Jeff. Well, I'll tell you, Jeff was excellent, he gave me honest assessments and helped me figure out what I needed, not what he could sell me. I had several requirements which he listed to and gave me honest, educated advice for all of them. Several weeks later my materials had been delivered, and we set up the date. The crew arrived on time and went straight to work after a brief conversation; I believe the crew chief was Daniel. The crew did an excellent job and listened to all my concerns, I had zero issues with them, they were great and did excellent work. In closing I will say, for the siding work I had done, and I've had siding done twice before, these guys were the best by a mile. All I can say in closing is, make sure you keep these people around, they make your business look really good.

I love Columbus Siding and Windows, I had work done and the process & people were great. They took…read morecare of everything, including walking the dog!!! I highly recommend Doug and his crew.

Beware of this company I had to report them to the better business bureau for a couple of reasons…read more They were assigned to my insurance claim to have my house repaired in a time of need. I remember vividly me and my adjuster reached out to them multiple times for two months with no response even though they have been assigned to this claim, after no response, me and my adjuster decided to report them to the insurance company only after we reported them to the insurance company they started responding to us after a two month delay. I decided I did not want to move forward with them for repairs because of this, And had to seek out a new construction company to do the repairs. I do not recommend this company at all if you're looking for a company that is responsive, professional, or with integrity.

Consumers & Insurance Companies, beware!…read more We entered contract with Benchmark on January 11th, 2022 after experiencing water loss from a faulty bathroom faucet on December 14th, 2021. Our contract was signed with Benchmark for $14,795.78 to perform work including flooring, drywall repair, painting, vanity replacement, etc. Benchmark's contract in the bottom right hand corner includes insurance work addendums which were not filled out by the project manager, were not orally disclosed to us by the project manager nor did we as home owners initial or sign to the terms. It is important to note that we were referred to Benchmark by our insurance company and were not required to utilize this company but elected to. (All loss dollars were paid directly to us and were instructed we could hire any contractor we chose to.) Upon work completion in April payment was made to Benchmark in full. Unbeknown to us, Benchmark filed a supplement for additional work they claim to have completed in our home that was not included in the estimate for $2,327.37. After several written communications back and forth with the company owner, our adjustor was included. It was discovered that Benchmark furthermore did not updated the insurance estimate to include the real costs of materials used for repairs. This includes hundreds of dollars saved on a vanity/countertop and thousands of dollars saved by the hard wood flooring we selected being on close out. In addition, we were "required" by Benchmark to work with Rite Rug flooring. During this process, we replaced the additional carpet and flooring in our home in order for all rooms to match. We learned that Rite Rug adds around 20% of the invoice when working with Benchmark due to this being insurance work. Benchmark refuses to acknowledge this as true though the invoices once migrated to our names directly were around 20% lower and essentially mirrored what our neighbor had just paid a few weeks earlier for the same material and square footage. From our insurance adjustor's perspective, this dispute became between us as consumers and the contractor. Several emails from the owner included the language "we will move forward" with the assumption that they would file a mechanics lien on our property. The supplement has been paid to them at this time as we work with the Ohio Attorney General and the Ohio Department of Insurance Fraud & Enforcement Division. Hundreds if not thousands of dollars related to this claim belong to consumers or insurance companies related to this claim, not this contractor. Consumers are price gauged via increasing insurance rates from these types of poor unethical behaviors. Consider hiring a different contractor to perform your work.

Of the roofers I contacted, they were the only ones that communicated consistently…read more They were here a few minutes early for both the estimate and repair. They sent a drone to do the high-level roof inspection, then went up to look at the area they suspected was the problem before giving me the estimate. The work was done quickly and they showed me pictures of each step when they were done. They seem to have a very sound scheduling and communication process. The price was reasonable as well.

Newman Roofing has less of a Yelp presence than on other sites. My kid had a leaky roof and was…read morewading through all the options. You've seen the circulars and the signs in yards. But is the company reputable? And do you really want to go with a relatively new company even if is owned by your buddy. He decided, no. Newman is competitive with hundreds of 5 star reviews. He went with Newman. Subsequently we had a hail storm and neighbors were advising us to get our roof checked out. Our roof was 20 years old. I wanted to be honest with the insurance company and not submit a claim unless Tyler from Newman,who came out to give us an estimate, was sure we needed a new roof and we suffered damage beyond normal wear and tear. Plus we had 2 houses. Well one needed a new roof and the other one likely has another couple of years left. As an aside, if you turn in a claim to your insurance company, even if it is denied, you risk higher premiums or cancelation. That is why it is important to have Newman Roofing spend time assessing. In our case, our roof was more wear and tear with minimal hail. Dan and his guys were on time, even early. Weather has consistently been in the mid 90's. I was worried. But Newman keeps them well supplied with hydration. 14 man crew meant lots of vehicles, even a dump truck but they were minimally disruptive to our neighbors. Furniture moved, netting put up to minimize construction mess on house and garden areas. And then they went to work. All I can say is WOW. I am so pleased. When they were finished, the cleaned up all the mess, including using a magnetized thing for nails in driveway, patio and grass. The yard, the patio, the driveway, the porches are SPOTLESS. I highly highly highly recommend Newman Roofing. They did my kid's. They did this roof and in 2 years they will do our other roof. Price is good too.

Todd and the team at 614 Exteriors did an outstanding job replacing the roofs on our house and…read moredetached garage after storm wind damage, and they also took care of the rotted fascia boards. Communication was excellent, Todd was professional and honest with the estimate, and they fairly adjusted the scope to what we actually needed while providing thorough insurance documentation. The crew was incredibly fast and clean. Both roofs finished in about 4 hours with zero mess left behind. The workmanship is top-notch. The new roofs look beautiful and we couldn't be happier with the results. Highly recommend!

Great experience when they installed my roof almost 10 years ago. Since then, in a relatively…read moreshort period of time, I had to call them because of leaks-leaks through the kitchen exhaust fan onto the stove, leaks through the water heater exhaust vent onto the basement floor, leakage/seepage through my chimney bricks, shingles not properly aligned with my gutter-such Of those 4, they only properly corrected two issues The 5th time was prior to July 4th this year when I noticed a place in the ceiling paint that appeared and felt damp. Called them. The person who came on the 1st was nice, went on the roof, said he saw nothing. Looked in the crawl space from a ladder--he didn't go in, and said it was a condensation/venting issue-they installed the roof vent when they installed the roof, and that someone else from the company would follow up. Emailed them on the 13th about the f/u. No response. Called another company. He went up took photos and there was a bullet hole in the shingle. He repaired it immediately. As the 614 inspection was done before the 4th, and I noticed the dampness in the ceiling before the 4th, the hole was likely there on the 1st when he said there was nothing wrong. Even if the roof warranty would not cover that kind of damage, it would have been nice to have received accurate information on the 1st, so that I could have had it repaired. It is probably good that they didn't follow up because I might have ended up spending unnecessary dollars to 'ventilate,' when ventilation was not the source of the problem. Nevertheless, since it is so close to the end of the warranty, I question whether they didn't follow-up because they didn't want to honor the warranty. To me, properly diagnosing and correcting 2 out of 5 issues after installation-4 within the first 3 years of installation, that are directly related to properly sealing the water heater vent pipe, properly installing flashing, installing the appropriate kitchen exhaust vent or properly aligning the edge shingles isn't stellar performance. As I have learned the hard way, there's more to roof installation than nailing on shingles.

Purchased a new 3 panel sliding door from Apco. Greg provided excellent assistance in our decision…read moreof style of door that works best for our situation. The price was very reasonable and quality of the product was exceptional. Finally the installation team of Aaron & Jason were meticulous & master craftsmanship. They were definitely the A-team and left the workspace spotless. We felt they went above & beyond for their customers. Thank you!

I hired Apco for deck and patio. It took them over a year to complete the project and even at the…read morecompletion of the project and my vocalization of my unhappiness with the patio, they were willing to reimburse me $300. Despite the patio not being treated before winter, then when they did come out it was a terrible finish and another company corrected. The patio is not level in a couple areas and the custom stamp and cuts they made in the patio were not lifted up causing a bubble like look. Also, while completing the project, I called in numerous times to complain, I would have people come out at the end, but after several services calls and nothing accomplished, I finally stopped fighting and said I would leave a review. So there's my reviewMy patio was never finished properly and it makes me very sad as I spent $53,000 so be very careful when hiring the correct pick for your outdoor patio.

What an awesome group. we were hit by the tornado in Hilliard, and Blake offered a no pressure…read moreoffer to work with our insurance and get a stellar looking house. From day 1 he worked with our adjuster to get us the best possible outcome. He gave us a phone app recommendation that yielded the photo we used to inspire our choices. He worked tirelessly to get the materials we wanted, contracted for other services we needed, and he promised us the exact look we wanted. And then the best part....him and his crew delivered. Satisfaction guaranteed. And we are more than satisfied. We went from a tired and drab looking house, to the best looking house on the block. Thank you so much Poland roofing crew and contractors.

They did a fabulous job in my roof! Even worked with us when our insurance gave us trouble getting…read moreapprove. Thank you Brandon for all you do!

From start to finish, our experience with Redtail Roofing was seamless. Special employee mentions…read moreinclude office manager Tiffany, who communicated with us from start to finish about our project, leaving no detail behind. She also helped us with our shingle color selection and we couldn't be happier with the color we chose! Antonio also was a great addition as the project manager. We were impressed he was onsite the entire time to oversee the installation process and available if questions or concerns arose. This gave us peace of mind things were being done correctly. The owner, Dan, was upfront, honest and ensured our roof was brought up to Ohio building code. You won't find a better roofing company in Ohio for your next shingle, roof ventilation or gutter guard project! We can say, without hesitation, Redtail Roofing is the best of the best and highly recommended them!

Dan and Tiffany were great to work with. Tiffany provided helpful reminders about appointments and…read moreproactively reached out with backup plans when inclement weather was expected. Dan is such a stand up and honest guy, he made me feel confident and comfortable with how in depth he went. When talking about damage Dan knew exactly what the insurance companies would expect for a claim. If you want a group that is on top of their game and know what they're doing, I recommend Retail Roofing. Thanks Dan and Tiffany!

Great company to work with. Reasonably priced, high quality materials, and fast and friendly work…read more We needed a new roof, and they were the right company for the job.

From the owner: What Makes Us Different:…read more We don’t just finish jobs. We finish strong, with great communication, clear expectations, and a team that takes full ownership from start to finish. Our mindset is always to grow, improve, and raise the bar, both on the job and behind the scenes. That approach leads to what really matters: excellent service for the homeowner. It shows up in how we answer the phone, how we walk a property, how we handle problems, and how we follow through. We install and repair roofing, siding, gutters, and windows. No job is too big or too small. If it needs to be done right, we’re the crew to call.