The employees here aren't particularly rude per se, but the problem I have is that they are so…read morebacked up with overbooked appointments, they might as well just let anyone check in all Willy nilly. Had several people who got checked in despite me and a few others had already waited in line for several minutes.... Basically the employees allowed them to cut in line. Today I was one of the many who had made an appointment and had waited for a WHILE in line..... and then all of the sudden they called for anyone who had an appointment. Fair enough...... UNTIL THEY let someone directly behind me come up and rang them up because they were too busy to realize I also stated I had an appointment too... took me everything I had not to raise my voice and call them out on it because it'll put myself at risk to being kicked out and having to make yet another appointment even though I was clearly in line with a few other people. I am not even in the wrong because I'm 99% sure there's probably a few other people in the waiting room who felt the same way as I did (that the line up and waiting time is all over the place). This specific location does blood tests, urine tests, stool samples and echo (and likely a couple other tests) and quite frankly I find it really unfortunate that they haven't even created a separate lab for those who just needed to pop in and do a quick blood and urine test and just leave. Those whose test could've been done within 5 minutes or less should've been let in first and shooed away right after. This would've EASILY caused the line to move a lot quicker. A giant waste of everyone's time is all I'm saying as quality control was non existent. PS. Disclaimer - I feel this isn't really entirely the fault of the employees (though I do feel they play a part in it), but the problem being the system they have to use just isn't effective. CEO of the company needs to be forced to either build another location here in the north shore that can do the same thing OR create a specific location that only does blood & urine tests for a quick in & out.

Yesterday I had to wait for such a long time that I lost track of it. But it was definitely more…read morethan an hour past my appointment time. And to get past the service desk waiting time, that was definitely 30 minustes. The problem seems to be NOT ENOUGH STAFF to deal with BOTH appointment patients and walk-in patients. Why does Lifelabs allow that?

The service seemed a touch slow for checking in, but the actual drawing of my bloodwork was quick…read moreand efficient. Additionally, the seats in the private "rooms" seemed nice, clean, and comfortable. Personally, I feel that especially because they are a medical clinic they really should offer paper towels in the washrooms. It feels like a budget issue rather than trying to be environmentally friendly. Other than that my visit here felt relatively ok. Staff were professional.

I've been to so many LifeLabs, I've lost count. But BY FAR, this is the absolute best site, hands…read moredown. Here are the reasons: -efficiency. They are appointment-based only. No walk-ins. So you are assured a spot and a time, with minimal waiting. -large and bright office, and impeccably clean. -FREE WI-FI. (This is a real rarity at other lab sites). -more services are offered here than at many other LifeLab sites. Examples: EKG's, cardiac holder monitors, etc. -Professionalism of staff. A female checked me in (I didn't get her name) and although she was somewhat aloof, she was thorough and organized and I had zero wait time. My tech was Ian and he was phenomenal. I have had to get cardiac monitors and EKG's frequently and he was the most thorough when it came to instructions and, wow, they even provide you with a mesh "vest" over the monitor (I never got that before, and it made a huge difference in comfort level and stability). And even upon returning the following day, the staff here remembered me and the whole "disconnect and drop-off" experience was, dare I say, pleasant. My experiences at this site were unlike any I've had at other LifeLabs, and this will be the only site I go to from here on in, for sure.

This was not a very good experience. My arm is really bruised and I'm pretty sure it has to do with…read morethe nurse that was very aggressive and didn't take the time. It rarely happens to me that I get bruised as I have pretty easy veins. I get that this is a busy office but I had an appointment and expected a minimum good care during my time.

Extremely chaotic and overburdened office. One very rude staff member made me feel very unheard and…read moreill at ease. Will never go back there again! Front desk staff made me wait 20 minutes even though I had booked an appointment. Several people who were booked in to appointments after me were attended to very quickly as were several walk in patients. No reasonable explanation given. Rudely told to wait as others were attended to first. Asked for blood to be taken from back of my hand as I had done in the recent past in the same office (it is easier and causes less pain that way). The angry staff member raised her voice at me and said it was impossible to do for scientific reasons. A form of medical gaslighting. I was almost in tears. Wanted to request another staff person but felt too intimidated. If they are feeling stressed they should take a break, not be abusive to members of the public. And lying to patients is just a sign of an insane, unstable clinic staff.

Clean, great service and short wait…read more.. Just annoyed that you can view your results online, but only if you obtain a lab visit number. I didn't know this at the time and when I called up they said I to go back to the location to get one. Why couldn't they give it to me when I was there?! Frustrating. Would have gave 5 stars... But actually getting the results are pretty important.

Very very slow services, doesn't accept walk-in most of the times. Always crowded...........read more

This is where you check-in if you've over-indulged over the holidays like I did lol . That's after…read moreyou've met with your primary care physician of course . Surprisingly quiet for a LL , probably due to 1) appointments only and 2) no free parking . Their previous location in Aberdeen Centre allowed walk-ins , offered free parking AND easy assess to Canada Line . True there's a Capstan station coming soon but don't forget AC also has an awesome food court too . Just sayin'

Receptionist very efficient one of them can speak in English, Mandarin and Cantonese. Only thing…read moremissing is a display board with patient's name and appointment time that were seen in some other Life Labs location. They also welcome walkin and opens at 7:30 am. Easy park paid parking for $5 per hour is a bit expensive for Richmond but other than that it's one of the Life Labs that you can find appointments much easier than other locations.

DONT BUY THIS COMPANY'S PRODUCTS. Their Strip Free Wax and other products fail to contain a…read moreflammability warning or caution with use statement and subsequently caught fire to my home. They could care less about the damages my child and I suffered from their faulty & dangerous product. Very selfish people there! Stay away from their products it's too risky!

After less than 6 months of use my wax warmer completely stopped working on a whim I wrote to the…read morecompany and requested advise regarding how to proceed with either getting this repaired or getting a new one. Customer service red TeeJay, response immediately and suggested that I give her my shipping details to have that item replaced because it was important that I "remain a happy customer." But I think it was the corporate offices that I reached

Just don't come here the first thing on a Monday! Fast and easy blood work right in Lynn Valley…read more I'm sure no one looks forward to having blood sucked out of them but when and if the time comes I go to "Life Labs" the new name for MDS.