The employees here aren't particularly rude per se, but the problem I have is that they are so…read morebacked up with overbooked appointments, they might as well just let anyone check in all Willy nilly. Had several people who got checked in despite me and a few others had already waited in line for several minutes.... Basically the employees allowed them to cut in line. Today I was one of the many who had made an appointment and had waited for a WHILE in line..... and then all of the sudden they called for anyone who had an appointment. Fair enough...... UNTIL THEY let someone directly behind me come up and rang them up because they were too busy to realize I also stated I had an appointment too... took me everything I had not to raise my voice and call them out on it because it'll put myself at risk to being kicked out and having to make yet another appointment even though I was clearly in line with a few other people. I am not even in the wrong because I'm 99% sure there's probably a few other people in the waiting room who felt the same way as I did (that the line up and waiting time is all over the place). This specific location does blood tests, urine tests, stool samples and echo (and likely a couple other tests) and quite frankly I find it really unfortunate that they haven't even created a separate lab for those who just needed to pop in and do a quick blood and urine test and just leave. Those whose test could've been done within 5 minutes or less should've been let in first and shooed away right after. This would've EASILY caused the line to move a lot quicker. A giant waste of everyone's time is all I'm saying as quality control was non existent. PS. Disclaimer - I feel this isn't really entirely the fault of the employees (though I do feel they play a part in it), but the problem being the system they have to use just isn't effective. CEO of the company needs to be forced to either build another location here in the north shore that can do the same thing OR create a specific location that only does blood & urine tests for a quick in & out.

Yesterday I had to wait for such a long time that I lost track of it. But it was definitely more…read morethan an hour past my appointment time. And to get past the service desk waiting time, that was definitely 30 minustes. The problem seems to be NOT ENOUGH STAFF to deal with BOTH appointment patients and walk-in patients. Why does Lifelabs allow that?

I've been to so many LifeLabs, I've lost count. But BY FAR, this is the absolute best site, hands…read moredown. Here are the reasons: -efficiency. They are appointment-based only. No walk-ins. So you are assured a spot and a time, with minimal waiting. -large and bright office, and impeccably clean. -FREE WI-FI. (This is a real rarity at other lab sites). -more services are offered here than at many other LifeLab sites. Examples: EKG's, cardiac holder monitors, etc. -Professionalism of staff. A female checked me in (I didn't get her name) and although she was somewhat aloof, she was thorough and organized and I had zero wait time. My tech was Ian and he was phenomenal. I have had to get cardiac monitors and EKG's frequently and he was the most thorough when it came to instructions and, wow, they even provide you with a mesh "vest" over the monitor (I never got that before, and it made a huge difference in comfort level and stability). And even upon returning the following day, the staff here remembered me and the whole "disconnect and drop-off" experience was, dare I say, pleasant. My experiences at this site were unlike any I've had at other LifeLabs, and this will be the only site I go to from here on in, for sure.

I've been to this location at least 3-4 times in the last 6-8 months for my standing order thyroid…read moreblood test (yes it sucks to have to be poked every 6 weeks). Upon entering you lineup with your carecard to check-in and then sit until your name and a corresponding room is announced. Save time by booking your appointment online ahead of time although be sure to let them know if you've arrived early like I did today (appointment was 1:20pm but I was able to be there just before noon). I prefer this location over many of the others in the vicinity.

This was not a very good experience. My arm is really bruised and I'm pretty sure it has to do with…read morethe nurse that was very aggressive and didn't take the time. It rarely happens to me that I get bruised as I have pretty easy veins. I get that this is a busy office but I had an appointment and expected a minimum good care during my time.

Extremely chaotic and overburdened office. One very rude staff member made me feel very unheard and…read moreill at ease. Will never go back there again! Front desk staff made me wait 20 minutes even though I had booked an appointment. Several people who were booked in to appointments after me were attended to very quickly as were several walk in patients. No reasonable explanation given. Rudely told to wait as others were attended to first. Asked for blood to be taken from back of my hand as I had done in the recent past in the same office (it is easier and causes less pain that way). The angry staff member raised her voice at me and said it was impossible to do for scientific reasons. A form of medical gaslighting. I was almost in tears. Wanted to request another staff person but felt too intimidated. If they are feeling stressed they should take a break, not be abusive to members of the public. And lying to patients is just a sign of an insane, unstable clinic staff.

This must be one of the busiest Lifelab in BC. It also opens on Sunday which is quite rare. I was…read morehere to drop off a swab test and that took about 40 mins lining up to get through the door. This place takes walk in. I prefer the one by appointment because you know it will be less crazy. There are several locations in the area and each location is within 30 mins from each other. If you could avoid this location, do so.

horrible, they changed the set up and no more separate line for appointments and drop off. Today i…read moredrop off a specimen and was told should lineup, but the other day when i was in line to get the stuff i saw a guy who went straight to drop off and they didn't tell him to line up? what is this clinic? they pick and chose who they want to take ? this is discrimination !!

This is where you check-in if you've over-indulged over the holidays like I did lol . That's after…read moreyou've met with your primary care physician of course . Surprisingly quiet for a LL , probably due to 1) appointments only and 2) no free parking . Their previous location in Aberdeen Centre allowed walk-ins , offered free parking AND easy assess to Canada Line . True there's a Capstan station coming soon but don't forget AC also has an awesome food court too . Just sayin'

Receptionist very efficient one of them can speak in English, Mandarin and Cantonese. Only thing…read moremissing is a display board with patient's name and appointment time that were seen in some other Life Labs location. They also welcome walkin and opens at 7:30 am. Easy park paid parking for $5 per hour is a bit expensive for Richmond but other than that it's one of the Life Labs that you can find appointments much easier than other locations.

DONT BUY THIS COMPANY'S PRODUCTS. Their Strip Free Wax and other products fail to contain a…read moreflammability warning or caution with use statement and subsequently caught fire to my home. They could care less about the damages my child and I suffered from their faulty & dangerous product. Very selfish people there! Stay away from their products it's too risky!

After less than 6 months of use my wax warmer completely stopped working on a whim I wrote to the…read morecompany and requested advise regarding how to proceed with either getting this repaired or getting a new one. Customer service red TeeJay, response immediately and suggested that I give her my shipping details to have that item replaced because it was important that I "remain a happy customer." But I think it was the corporate offices that I reached

Took my son to see Dr. Cohan for a sports knee injury. After x-ray, Dr. Cohan did not see anything…read moreand told me my son was fine, refusing to order an MRI as I requested. He told me if I wanted an MRI I should go pay for it as there was 'no reason' for him to order one. He told us to come back if the knee was still painful and swollen. After 3 months, we contacted him again for follow up as there was still pain and swelling. At that time, his staff gave me the complete runaround on a follow up appointment, even after I explained the situation and Dr. Cohan's instructions. He was 'too busy' to look at our case and respond. After a week and a half, finally after several more phone calls made to his clinic, they told me that he would not see us, and that we will need to find another doctor at another clinic to do the follow up. No real explanation for that other than 'he is only seeing his regular patients'. However, the clinic website currently STILL shows it is 'a walk in clinic that accepts new patients'. Fast forward several months, we finally are able to get an MRI and my son has an ACL tear and things look to be in pretty poor shape. This doctor is dismissive, rude, and not interested in the wellness of patients. His negligence delayed my son's treatment and recovery by 7 months. I would not recommend this doctor to anyone! If you are not interested in helping patients, perhaps you are in the wrong business! I would not trust this doctor and would recommend going elsewhere.

In the 14 years I have been living in Canada, amongst other cities. This practice is by far the…read moreworst location I have ever been to. The doctors at this location handpick the clients that they want to help. It is stated that they take walk-ins, but apparently it's only over the phone. I called to register my number for an appointment call back, and I initially repeated my number 5 times for the receptionist. After I gave her my number after 5 times, I was told I would get a call within an hour...... 6 hours later, I still get no calls. So I called back to the receptionist and she told me the Doctor had already called me, but I never received any missed calls. So then the receptionist said they got my number wrong accidentally, and she had made a mistake in the sequence with only a digit off the correct number. So then she made the "correction" and said I should expect a call really soon from the doctor. And I still never got a call back. This is the type of experience you will get when you go to a Persian run health clinic. I do not recommend, I've seen worse clinics in Mumbai that's better than this place. Please don't waste your time going here