The service seemed a touch slow for checking in, but the actual drawing of my bloodwork was quick…read moreand efficient. Additionally, the seats in the private "rooms" seemed nice, clean, and comfortable. Personally, I feel that especially because they are a medical clinic they really should offer paper towels in the washrooms. It feels like a budget issue rather than trying to be environmentally friendly. Other than that my visit here felt relatively ok. Staff were professional.

I've been to so many LifeLabs, I've lost count. But BY FAR, this is the absolute best site, hands…read moredown. Here are the reasons: -efficiency. They are appointment-based only. No walk-ins. So you are assured a spot and a time, with minimal waiting. -large and bright office, and impeccably clean. -FREE WI-FI. (This is a real rarity at other lab sites). -more services are offered here than at many other LifeLab sites. Examples: EKG's, cardiac holder monitors, etc. -Professionalism of staff. A female checked me in (I didn't get her name) and although she was somewhat aloof, she was thorough and organized and I had zero wait time. My tech was Ian and he was phenomenal. I have had to get cardiac monitors and EKG's frequently and he was the most thorough when it came to instructions and, wow, they even provide you with a mesh "vest" over the monitor (I never got that before, and it made a huge difference in comfort level and stability). And even upon returning the following day, the staff here remembered me and the whole "disconnect and drop-off" experience was, dare I say, pleasant. My experiences at this site were unlike any I've had at other LifeLabs, and this will be the only site I go to from here on in, for sure.

Clean, great service and short wait…read more.. Just annoyed that you can view your results online, but only if you obtain a lab visit number. I didn't know this at the time and when I called up they said I to go back to the location to get one. Why couldn't they give it to me when I was there?! Frustrating. Would have gave 5 stars... But actually getting the results are pretty important.

Very very slow services, doesn't accept walk-in most of the times. Always crowded...........read more

this is the newer location. They used to be on 3900 Kingsway. Friendly staff and of course since…read moreit's brand new, the place was immaculately clean and tidy. The waiting area is a bit small, but the wait times aren't that bad so you won't sit for two long. Best thing is to make an appointment though.

I registered via the app via save me a spot. It was completley off. The app says that wait times…read moremay be longer. The wait time when I left my residence was 29 minutes. When I got there 40 minutes later, the wait time was still 25 minutes. 20 minutes after that, the wait was still 21 minutes. 30 minutes after that the wait was still 20 minutes according to the app. The only good thing was that I went afterwards and vented to the tech and she let us wait inside becuase the person that need the shot was a senior. About 20 minutes after that we were done. It's lucky they lifelabs has a monopoly because If I could, I'd use someone else. Total wait time, close to 2 hours. Yuck.

For Life Labs 324 Gilmore Avenue…read more I just wanted to mention that the person who took my blood refused to give me some water when I asked for it because I wasn't feeling well. He told me, "We're not a restaurant." I understand that providing water may not be part of the clinic's services, but I felt the response was unnecessarily dismissive, especially given that I wasn't feeling well. He seemed quite annoyed by my request for water, and I wanted to bring this to your attention as feedback. I expected this in Eastern Europe but not in Canada... BE KIND, PEOPLE!!!

When I arrived at 08:33am on a Sunday, they were just starting organizing tubes and urine bottles…read morefrom the storage. However once they saw a visitor coming in, they quickly dropped their stuff to the room and came to greet me and another guy who just walked in. Very customer focused. Although my appointment was officially at 09:30am, they called me, inspected my doctor's form, ID etc. when it was quiet. The type of care was top notch, attentive and promptly polite. I think many visitors were grateful that they opened on a Sunday and during long holiday of Easter! The nurse who attended to the blood sample gave clear instructions and what to do after I sat and waited in a room for 5 minutes. All in all, it was a pleasant experience.

Lately it's been more organized than before, with shorter waiting times. However, once you are…read moreseated where they actually take the blood, I now wait there longer than usual. Of course if you take your cell phone with you, there's always something to pass the time. Generally, I find the staff very pleasant and friendly. It really is a great location, easy access and so central. Parking is always available and even free at the mall, which is a half block away.

After I go to the walk in clinic I come here to get the blood work done since it's a 10 - 12 minute…read morewalking distance from Metrotown. I like to get everything done in one day. Be prepared to to spend at least 90 minutes any time of the day waiting for your turn. There's a coffee shop outside the building, therefore, I went there to kill some time and work on my 'zine. The actual space is cold and uninviting. There are two outlets, therefore, for the long wait there's always someone hogging the plug to charge their phone. The nurses are rushed and impersonal, kinda rude. They don't give you a cookie any more unless you ask. I have issues with blood and faint at every blood test. I fainted of course and when I came to they still didn't offer me a cookie. When I asked for juice and a cookie to get my blood sugar up (I have a blood sugar issue) they looked at me as if I asked them for a million dollars. Not to mention they always have trouble finding a vein. The reason why they get a 3 is 'cause they give results in a reasonable time frame.

I'm very thankful they open regularly even other Life lab were closed due to the strike…read more As this location opens at 7:30am, I went there around 7:15am. There was long line up already. But as I was walk in patient, that's not big issue. They have big parking with Canadian Tire.

Lonsdale Lifelab: I paid for a vitamin D test in May. It's nearly August and I still don't have…read morethe results. I called and it took over an hour to speak with someone (a month ago.) Results are not up on my healthgateway. Customer service promised to send them to me within 5 days. No results a month later. Emails to customer service bounce back. No way to contact someone. I'm still on hold after a second attempt at calling. It's been 45 minutes. That was a very expensive test for no results.

For a medical place that is putting needles in people the place is not clean, I have been in…read morecleaner gas station toilets.

I have been to a few lifelabs and this is my preferred location even though it's not the nearest…read moreone from my home. The place is clean with a big waiting area. Morning is usually busy and the wait time for walk ins can be an hour though it really depends. Check the website on estimated wait time before going over. Or make an appointment online which is what I usually do. I did a walk in on my last visit and it was about 20-30 minutes wait. I liked that there is a monitor showing the wait time there. There are 4 chairs for taking blood samples. Two washrooms to use, with an area to deposit your urine and stool samples in it. The phlebotomists are usually quite good. I've only encountered one who could have better bedside care. She told me I could go, so I left. Then I discovered the puncture site was bleeding. The blood soaked up the cotton pad and through my jacket when I got to my car. I went back and asked what do I do. She made seemed like it was my fault and didn't offer any wipes to clean up the blood. I was given a new bandaid and instructions to press on it for 5 mins before leaving. So I learnt my lesson. I now pressed on the site for at least 5 minutes before leaving the chair. You can also email the requisition form before hand. Do it at least 5-10 minutes or earlier so you can get the confirmation number which the front desk required. There are a few steps to get to the clinic though there is also a ramp for those who find steps challenging. Free street parking is available here, and there is a bus stop right outside. If this place is very busy, there is another lifelabs a couple of blocks away.

blood test good good The staff in all…read moredepartments have been very professional, friendly and caring. Good lab for me as it is close to my home. The line ups move fast so you're not waiting too long. Thanks to all.