Tasha was so helpful and and she answered all questions that was asked and the property is so clean…read moreand she is a hard worker

If I could rate this company and specifically the PS on the Berlin Turnpike in CT lower, o would…read moreand it would be justified. HORRIBLE CUSTOMER SERVICE. Holding me hostage and harrassing me for an account that is up to date on payments. The BBB had been notified and legal action is pending. DO NOT USE PUBLIC STORAGE!

Prices are too high, staff is not the friendly and some have smart, ignorant mouths. Rat infested,…read morejust started being a little more cleaner and that's from the high fees they keep charging. I DO NOT RECOMMEND TO KEEP ANYTHING PERSONAL WITH THESE ASSHOLES! Do your research and look elsewhere. I have contacted everyone that I know that has a lease with them that have not been satisfied to remove their belongings. Some already have. while others are working on it. FUCK THIS FACILITY and their trashy team

Customer service was excellent and reservation along with access unit was excellent. My apt need…read moresome star space and storage unit for size I needed was perfect with low cost.

I have been using my local Cube Smart for only a few months but any time I have had a question they…read morehave been very prompt and courteous in answering . The office staff are top notch and very helpful and make things easy to understand such as, prices, sizes and location of available units, etc. I am extremely pleased that I chose Cube Smart for my storage needs and highly recommend them !

This was my first time renting a storage unit. At Cubesmart it will also be my last. The overall…read moreexperience here was okay. I stored my convertible here for the winter. I don't know how the storage game works, but the price I was quoted on the phone wasn't the price when I arrived because they told me insurance was mandatory even though I have full coverage on my car. When I first signed a lease and was asking questions I was told that I'd be able to get a refund on unused days. I blame myself for not getting that in writing. I only used seven days of this month so when I went down there to pick up my car they told me there was no refund. I actually called before I went down there and the person on the phone told me that so I was hoping the person who told me there was one was going to be there. She was. I asked the same thing when I got there and it was like I was speaking a foreign language. I'm not the kind of person who gets very pissed off and upset. They just wont be getting my business again. I'm sure they don't even care, but from now on I will try one of the privately owned storage places where the owners are on site.

Started out paying about $60/month for a 5x15 unit. Within months the rate went up, a few months…read morelater it went up again so within a year it basically doubled. Went and got my stuff out today and everything was covered in debris and mouse/rat droppings and some boxes had holes chewed through them. Glad to be out of there. Disgusting.

This place advertises "climate controlled storage," so we rented a small unit to store my…read moredaughter's dorm furnishings over the summer (May - August). When we went to retrieve the things on Labor Day weekend, everything that we had not sealed in bags was covered in mold and mildew. (See pictures) When I spoke to the manager (Troy) about this, he pointed out that I had declined insurance on the rental. He was right. I had not purchased the insurance. Why would we need insurance for relatively inexpensive belongings for a short period when they are secured in a climate-controlled environment? When I said this to him, Troy explained to me that the company distinguishes between "climate controlled" and "humidity controlled" spaces. I laughed out loud. If "climate control" doesn't include control for humidity, then what in the world does it include?? Their representation of the service they provide is called MISPREPRESENTATION in advertising, at best--and FRAUD at worst. A call from some manager in an office somewhere else called to discuss my "case," and she repeated the same absurd lines about my declining insurance and the fact that they had "a very humid summer in Connecticut." Look at the pictures. Do not rent any unit at this facility if you expect anything other than a tin roof over your belongings. This isn't about the cost of replacing these items (total of about $125). I just cannot abide this kind of shady business practice.

They offered me a special but would not let me see the contract until they processed the fee to my…read morecredit card. Are you kidding me? You want me to enter into a contract without reading your paperwork? Shady. When we asked to be removed from everything the girl Tiffeni was rude and hung up the phone without saying good bye. Poor customer service and shady not to send and allow me to read a contract before paying for it.

DO NOT RENT WITH THEM!!!! THEY WILL INCREASE YOUR RENT AFTER A FEW MONTHS. BAIT AND SWITCH…read moreADVERTISING when I first signed a lease they were offering a discounted rate of $55/month. After three months, they notified me that it would be increasing to $93/month due to "changing market conditions." When I called them to discuss they said that the intial rental discount had "expired" and out of the kindness of their heart they would adjust the new rate to $73. In my lease it was advertised that the rate could change with thirty days notice but NOT THAT THE INITIAL DISCOUNT WOULD EXPIRE. I called a friend who had stored stuff here and sure enough the same thing had happened to her. Increased rent after three months. THEY LURE PEOPLE IN WITH DEALS THEN INCREASE RENT AFTER A COUPLE MONTHS. STAY AWAY FROM THEM

So far so good. It is always clean. The lady who runs it is always there. They have a carry in…read moreentrance and a drive up entrance.

Easy access and handicap parking is available. Nice staff and always clean never an issue. Never…read morehave a problem always looking to help. Thank ESS West Hartford.