It is now TWO MONTHS since I requested my deposit from French Creek Storage!…read more This place is so very screwed up that they hired an outside management company to deal with the crappy billing and insurance complaints. I want my security deposit! Look else where for a storage locker, there are plenty to choose from without obnoxious treatment from this place!

One star because that's the lowest you can give. If you are looking for storage, look somewhere…read moreelse.

They have been great! Excellent customer service and I know my belongings are safe. I call in my…read morepayment. Manager is very kind. I would recommend others if you need storage use this place.

Since the day I started my moving process back to Ohio and knew I needed this place to temporarily…read moreplace my things the property Manager wasn't a pleasant person. Everytime I talked with her, I always felt like I was bothering her. The end result was I had to return their lock since I had my own and the snow still wasn't cleared out to get to my unit without getting stuck and she didn't know if I would get a refund or a credit and didn't care to find out for me, meeting her in person, she has the same unwelcoming attitude she had over The phone.

I have not rented storage space but, I love that so convenient. I did rental and registration on…read moreline, completely contact free. Convenient hours, go in drop off your things and carry on with life!!!

The monthly rent increase issue has been resolved satisfactorily. The company responded quickly and…read morewe came to a resolution easily.

Moved our things in the unit about 3 months ago! The property manager made ZERO reference to the…read morepricing I was being quoted being "promotional." Received a letter of a $30 price increase out of the blue! Was told by the woman working when I called to get some understanding that a rate increase was "par for the course." Horrible customer service and what a complete scam they are running on customers. Will be promptly moving my things to somewhere that doesn't completely lie to its customers. Save your money and go somewhere that is honest.

Reassured twice in three days by two different staff that there was a five day grace period for…read moreremoval of last items. Our last item was ONE day after due date, we were required to pay new policy of 22.75$ for the extra 10 hours last item was in storage. Had we been given accurate info , we would have eliminated this event. We did not appreciate the extremely poor customer service, not honoring what we had been told . Company not answering phone to further discuss this. Beware

From the owner: Store your belongings at Extra Space Storage on 1099 Bradley Rd in Westlake, OH today. Our large…read moreselection of storage units, drive up access, drive up units, all-hours access, climate controlled units, electronic gate access, manager living on site, exceptional security, ADA compliant, covered loading bay, deliveries accepted, drive-in building, multiple entrance/exit gates, non climate controlled units available, lifts available, parking spaces, elevator access, drive up climate controlled units, heated loading bay, wine storage, vehicles are allowed in drive-up units, commercial tenants, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility.

On April 4th, 2018, I had called Center Ridge Storage around 9am that morning and reserved 17 foot…read moretruck and also to rent a storage facility. . I needed truck and storage facility to empty my elderly mother's apartment. The movers had already arrived at my mom's condo. And, I arrived at Center Ridge Storage to pick up U-Haul at 10:55am. Parked in front, only parking area available and went to door. There were 2 parking spaces and another SUV was in the other spot. The lights inside were on, the Open sign was lit, but door was locked and no answer after repeated knocking. Called phone number and no answer but left voicemail. Called phone number on door for after-hours but it was just the U-Haul main number and all representatives were busy, so put on hold. Just hung up. By now, was in somewhat of a panic wondering what to do, were they going to show up, where could I get another truck from, etc., because the movers had arrived, and I was being charged although not there. Around 11:10am, a car pulled up and a lady got out passenger side, and then car left. She was very nice and explained that she had to run an errand. I went ahead and reserved truck and she gave me keys.Then they told me I needed to move my car, explained only would be gone an hour, didn't matter move car on the side, in the back - somewhere. So, not only am I really late by having to wait for them to show up, now I have to move my car, and mind you, we are not talking about designated customer parking. So, I go down the path, past the storage units and the 10-15 U-Haul trucks to a wet grassy muddy area where I saw some trailers and I leave my car there. Then I proceed to walk back around the corner and down the way and to locate the "mystery" truck I had been given the keys to. When I found it, I requested another truck, this one was literally the worst on the lot. I requested from the lady a better truck. So, she goes in and a man emerges from the building said he was the "Owner". Said because I was angry, which by now I was, he did not feel "comfortable" working with me and said he would be more than happy to take the keys back and cancel my contract, and held out his hand. So, that was his business solution. Gave him keys back, told him forget about my renting a storage unit, and I would never use them again. Walked back down the way and around the corner to muddy, grassy place I parked, and pulled to front. When I went in to get proof of cancellation, he was smiling,holding a pink paper, my In-town Rental Reversal paper. Hadn't smiled at me any other time, but now???Right when I opened the door to go out, he said very chipper "have a nice day". What a stupid, disgusting customer experience he provided. I'm a business owner too and have customers, and that's not how you treat customers. So, I ended up renting U-Haul from Irrigation Consultants on Center Ridge, used Valley Storage on Lorain, both in N. Ridgeville. They treated me like a person and a valued customer, not like an enemy. Excellent service they gave, they even apologized for the bad service of Center Ridge Storage although they had NOTHING to do with that. And, my movers (Little Help Movers/ALH) when they heard about it did not charge me for the 1.5 hours it took me to get back with the truck. So, because of these other businesses I did have a good day after all. But I will never forget the despicable service I received at Center Ridge Storage, and won't ever try to use them again for anything. I can do bad by myself.

From the owner: Discover why North Ridgeville locals are choosing Center Ridge Storage on Shell Rd as their…read moreself-storage facility provider. We offer storage units ranging from 5 x 10 to 15 x 20 with great amenities including 24-hour access, great customer service, a Uhaul dealer, online bill pay, and more --if you need storage, Center Ridge Storage has you covered for self-storage. Rent online or give us a call with any questions.