This is definitely one the best storage facilities you will find. Mainly because of the management!…read moreThe GM there is extremely customer service oriented and friendly. They provide coffee and water to its guest complimentary The facility is always clean. If there was a negative it would only be their not 24 hr access but that's minor when you get great service and a peace knowing your things are being stored properly and safe! Tell Ms.Laurie I sent you

Love this place! Customer service is great, the facility very clean! Would recommend to anyone…read morelooking for a storage unit!

Nice facility. General manager, Fy'Nesse was professional, knowledgeable and quick! She followed up…read moreon my online reservation quickly and gave a complete showing so we could be sure we were getting the right size.

CAUTION!!! DO NOT USE THIS STORAGE PLACE AT THIS TIME! Climate control unit rodent issue! I have…read morenever been more disgusted with my experience this time. We hired movers to move our 5 bedrooms storage area into our new home. We have a climate control unit. The movers came to use concerned reporting rodent feces and urination all over our furniture and boxes. I went to report and immediately was put of to filing an insurance claim which, thank God I had insurance but I am still awaiting to hear from them. There was a strong odor when entering the climate control unit there is a strong odor as well. Bugs were in our deep freezer and what appears to be other things too. I'm am in disbelief that I have to experience something like this. I have had storage here before and did not have this issue. I can't believe all my items are ruined moving into my new home and I am basically having to replace everything and out thousands of dollars. I think what gets me the most is the protocol for something like this, it's a joke. The insurance company is an issue, there's no way to get in touch with a claims adjusted and every call attempt goes to voicemail immediately on the first ring. Even then supervisor. I am utterly disgusted with this entire situation/process. I should be reimbursed for my storage cost and items loss at total cost of everything. My family and I are having a horrible experience of enjoy our move into a new home for something that should've been prevented. I'm literally in tears about this situation and so much for a great new home experience.

So far so good. I was able to do everything over the phone and online with the corporate office. I…read moreeven downloaded the app which makes things that much easier! I never even had to go into the office if I didn't want to. But I did want to because I'm old(er)and I like to see people. I think the person's name at the desk was Ebony and she was very delightful and helpful. I just moved my stuff in so no problems so far. Definitely recommend for ease. The only downside was that I couldn't get anyone on the phone at the local office. So I had to physically go there talk to them. But I didn't mind that. Just like to make sure it's all real. And it was so I was good!

Just go find a storage elsewhere!…read more I'm paying for a "climate-controlled" unit. The temperature has been almost as hot indoors as it is outside each time I've been there. When I chatted with an agent, they basically said in the agreement it says they don't guarantee temperatures. If I wanted my things stored in sweltering hot weather, then I would have gotten an outside unit! I've had my unit for almost 5 months and they have sent me an email that my rate is going up. So I guess they can change the rate up whenever they'd like?! Bait and switch! I chose this storage company because of the rate that was advertised. I'm currently looking for another company to have my brother move my things. Such an inconvenience!

Great place to rent from, the staff is also friendly. Although at times if you're trying to call…read morethe office it's near impossible to get through and get ahold of anyone. You have to have a passcode to get into everything so it's locked up pretty well. A few bad things: I'm assuming the bathrooms are only open when someone from the staff is here. I usually come on Sunday's when no one is here and the bathrooms are always locked up. Another down to it is they are pretty expensive compared to other places which is mainly why I'm leaving. Still a great place but you can always catch a special somewhere else.

Got 1 day notice that we had to move out of our unit. Managements only response was "we sent an…read moreemail, you should have received it". Had to spend over $150 to move out of my unit in 1 day. Dozens of other people were also not notified. Piss poor management and operations.

Buyer Beware - These Guys are FOS…read more I have been trying to vacate for two months now. Been by my unit 6 times in the past 2 months and have been denied entry starting with a jammed door, where the building was damaged from someone backing into the door frame. Once I was able get staff to open it, I discovered there was a huge, gushing leak in the roof that ruined most of the items of sentimental value in my son's unit. Would you pay for a unit like this that leaks, and has a jammed door. No, you would not. You would be trying to get your stuff out of there ASAP. Yes, you would. This is what the shysters are doing. I am am the executor of my son's estate, and I am disabled. A grieving elderly father, over 70, with a disability. The perfect mark, and they have been taking advantage of me That's how I got the unit which I have been paying monthly on for 1 &1/2 years. The unit leaks like they turned the down spout into it, literally soak his belongings. It also has a broken/jammed door, which they haven't fixed. I keep paying and they keep blocking access due fuckups like the broken jammed door, miscommunication and inflexibility with grace period after they KEPT ME FROM VACATING repeatedly. I am here with truck and trailer again, and they disabled my access code, even though I paid them. Maybe your experience was different. My son chose a small non-climate controlled facility off Gordon Road in Austell, which the estate was paying more than $100/month. Small Units like his are half the price. PHOTOS TO COME.

The best customer service experience I've received in a long time. Everything was explained to me…read morein a very professional and friendly manner. The manager is a gem and she is so patient, helpful, and kind

Tabitha was a pleasure to work wit. we did 2 units on 5/13/2025 and could not have gone any…read moresmoothe. with her bubbliy attitude it was a pleasant breath of fresh air.

Great service and help to all or rhr moving companies and customers bringing in their household…read moreitems.

Such a friendly place. Brand New, Super Clean, and Huge canopies covering the loading areasread more

Shatima was very nice and had a very uplifting attitude. She was very helpful and pleasant with all…read morethe information she gave me. Highly recommended!

On time. Fast, efficient and polite. I have used them twice now and all went well. Appreciate the…read moregood help. Professional, on time and well done. Bill C

Day one of the move. We got started right on time at 9 AM…read more The communication has been excellent. Back Savers showed up with so many movers I almost lost count. 6 or 7 of the most clean cut, uniform wearing gentleman. They got to work right away helping me finish wrapping up odds and ends. I opted to provide the boxes and supplies needed for the move but I noticed that they did have extra supplies to wrap the couches etc. We are having to get the crew to come back out again tomorrow because I needed more storage. If I did have the extra storage space today they could have easily finished up today. These people are serious about getting the job done. I will complete my review tomorrow It is tomorrow William and team got it done. Very happy with every aspect and the final bill came in under the estimate. I can't say enough good stuff here. Thank you guys for a great experience.