Worst customer service experience of my life. Purchased a braves fitted baseball cap for my roommate for a Christmas present. Gave him the hat which he tried on for quite literally 10 SECONDS. The hat was too big, so I gave him the receipt so he could return it and pick out a hat that fit and that he liked. Upon trying to return the hat, an older Hispanic gentleman that would later claim to be the owner examined the hat closely then suddenly refused to take the hat back due to a small blemish on the inner front rim. He claimed "this hat has been worn, I cant accept it back." My roommate explained that he had literally tried it on for 10 seconds and was in no way responsible for the blemish and that it was clearly there upon purchase. The man didn't care and said, no refund. My roommate returned the cap to me since i purchased it, and I went in a week later. Same exact interaction, accept this time, on multiple occasions the gentleman tuned is back on me in order to start talking to his employee again. He also claimed that its "not possible that the stain was there before hand because he personally checks all hats before selling them, but then admitted he didn't actually sell me the hat. His entire argument was predicated on "I don't know how that got there." To which I replied, "In other words it could have been there before I purchased it, and therefore not caused by me?" Then he would just start with the, I cant accept that hat sorry. Literally could not care less about selling faulty products and then screwing the customer over after the fact. Avoid this store at all costs.
TLDR: LIDS sold a hat with a small blemish on it that wasn't noticed until after purchase, then refused to take a refund or exchange and tried to blame the blemish on the customer. read more