I am extremely disappointed with the customer service I received at your Altamonte Mall location. I attempted to exchange an item I had purchased just two days prior, only to find that the keychain, which cost $16.99, had snapped within four hours of leaving the store. Despite my explanation that the item was defective, I was told it was considered damaged since it was intact when I left the store. This rationale is utterly unacceptable. I will make sure to share this negative experience with my friends and family, advising them to avoid shopping at this location. read more