Our personal representative retired, and I had to deal with calling the 1.800 number on the mainland and had a bit of trouble with the communication process regarding a time sensitive issue. Deborah Sumulong a local representative stepped in and handled this matter immediately. She told me to contact her going forward and she will be glad to assist with our concerns. Deborah provides the personal attention we need and makes us feel very comfortable with handling our home, cars, and life insurance policies. She is knowledgeable about her job and with any questions we have. Deborah is dependable, patient, friendly, and responsive to emails and phone calls. Again, I appreciate the personal care and attention provided by Deborah and the reason I intend to keep my policies with Liberty Mutual. read more

ZERO rating!! Do not use Liberty Mutual if you live in Hawaii. They don't have local reps so they also use 3rd parties for everything. The time difference also makes it difficult to communicate. Made a claim for water intrusion and mold. 5 months and 3 claims adjustors later, the issue is still unresolved. When they change reps, you basically are starting from scratch and have to resend and reexplain everything. They make you do all the work contacting people and obtaining documents. They will also lowball you and delay payment as long as possible to try to wear you down. Terrible company. Just look at the Yelp ratings and comments. I reported them to the insurance division of DCCA. read more

Zero loyalty! I had LM for years! I get a text message stating my payment didn't go through. My card that was on autopay had been hacked. So I immediately updated my card info as soon as I got the text. Thought it was all good because they emailed me confirmation that it was updated and my balance was $0. Then I get a letter over a month later stating I no longer have insurance with them. Called the local number and hung up after 90+ minutes on hold. Spoke to their nonlocal agents who all said I needed to speak with a local agent. At the end, they said they couldn't do anything to help me and to find another insurance company. read more

I'm not rating this location, but Liberty Mutual in general. They are terrible. Go with literally any other company. Water damage to ceiling from storm. Liberty Mutual asking me for photos "behind the drywall" when there's no drywall on the ceiling. Uninformed clown. They want me to further damage my home to get photos with no guarantee they will even approve my claim. Refused to send an agent to look at the damages in person. What are you paid for? Rip off. read more

Never answers the phone. Had to call the CEO to get things going and figured out. Would not recommend. Go with GEICO! read more

DO NOT USE THEM UNLESS YOU WANT YOUR CREDIT MESSED UP. I canceled my insurance with them JULY 09, 2023. I have all the emails that told me they would and have cancelled it. YET, they sent me to collections. Every two months I have to email them (i won't call because i want a paper trail), and they LIE and say they take care of it. DO NOT TRUST THEM. 8 months later and i still have collections after me. Who do i need to talk to so i am able to get this taken care of?? I will tell EVERYONE not to use them unless they want this stress every couple months AND their credit score to go down. read more

Liberty Mutual Group - Insurance Near Me - Honolulu, Hawaii

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I canceled my home insurance policy on to switch to Liberty Mutual and two months later they canceled it they had decided they were not going to write policies for my area. Now I have no insurance and new policy rates have skyrocketed. Think TWICE!!! Before you do business with them. read more

Actually a zero is a better description. For the past 2 months I have been dealing with over 10 or more agents to rewrite my homeowners policy that I have had for more than 40 years. Today I reached the limit of my patience and plan to cancel my policy and go with another company. The customer service is terrible. When I expressed my frustration to an agent today he recommended cancelling my policies and finding a better company to do business with. I was surprised by that comment and hung up the phone. S Jim On read more

Poor customer relations. Had fire insurance over 50 years with this firm but recently I was informed by letter that they will no longer insure my home in Hawaii. Such gratitude!! Hopefully, they will go bankrupt soon. read more

Next to impossible to contact anyone for help. Website is not helpful and doesn't give any contact information for support except for claims. read more

I've been with this company for 2 decades and now it takes 5 tries to get a real person then they hang up on me during the call . I'm not an angry person, but this has got me rile. I'm switching Insurance companies tomorro. read more

This company will not pay to repair my wife's car even though their client admitted fault! He hit her from behind while she was sitting at a red light. They didn't want to pay for any medical bills caused by the accident, again even though their client admitted fault. I recommend staying away from this company!!! read more

Zero stars if I could. I made a yelp account just for this review... that's how bad the service was. First I got hung up on, the. I called back, and they told me "sounds like one of our partner insurances would be best for you, but no one is in the office... so you have a great day. Bye" and hung up. Absolutely terrible customer service. I ended up calling 3 separate times and every time I had a new rep that was rude. If you hate your job, find a new one. No one is making you work there. read more

Since 0 stars is not an option, i am forced to leave a 1star review. Here is my experience with this god awful company. We were rear ended and almost killed at a redlight. We made a claim and everything was good so we thought. We did each step and an agent contacted us immediately. This was good piece of mind at first. Our agent said the other party was not responding and that there was little that she could do to obtain the at fault drivers info. She said she will order a police report via mail. Since i didnt know any better i took that as a good answer and left it at that. A week went by and i tried texting our agent and no response. I thought okay she is busy cool. Another week goes by and no response. I was upset because i felt neglected. A 3rd week went by with zero word from any of the people claiming that they represent me. Upon playing the robot 500 on the phone the only person in the sphere of influence in the liberty mutual company that actually picks up his phone is a helpful guy named Anthony. Unfortunately he deals with the medical side of things and not anything to do with the accident. I told him that my agent was unresponsive so he gave me the number to my agents manager. Called the number and played robot500 and boom Anthony picked up the phone. I was pissed, Anthony apologized and further told me that my claim was closed and that i should refer to the liberty mutual app next time. So my claim was closed without anyone telling me anything. Thats why my agent was not responding over text, they closed my claim and did not notify me whatsoever. It gets better, in order for my car to get fixed i had to hunt down the at fault parties insurance (doing the job that was supposed to be done by my agent) The process to that is going into downtown Honolulu and paying 4 dollars and some change for a parking meter and getting the accident report printed out. So i did, upon arrival to the station the clerk said that there were no orders placed by any agents to actually get the accident report. I was pissed, here i am doing what was supposed to be done by a company that i pay money to annually. At this point, 1 month after the accident i realized that I was deceived by the agent representing me, there was zero follow up, there was zero communication. So i called the at fault insurance company, i could not believe it, A HUMAN BEING PICKED UP THE PHONE. On top of this mess, the agent told me off the rip, that the at fault party was unresponsive. I asked the at fault agent if anyone ha tried to make contact with her and she said no. I was furious, Liberty Mutual treated me like another number, told me that the at fault party was not responding, (no one from liberty mutual tried to make contact) The funny part about this is im going to switch my 4 vehicles and House over to the agency of the woman who hit me because their company was 10x more helpful in regards to getting my vehicle taken care of and helping me hash this stressful situation with open, clear, and concise communication. I dont like being treated like a number. I dont like the disgusting lack of integrity in this company because there are literally 2 people to talk to. "everyone is teleworking from home due to covid" & getting over paid to do it...eat a D*i*c*k* Liberty Mutual. Im happy to leave this review, you deserve it. read more

Liberty Mutual Group - Yes, zero response from someone claiming they represent you - Insurance Near Me - Honolulu, Hawaii

I've been calling them since Saturday regarding my concerns for state transfer. So today i called again for the second time and they said they will email me. I've told them about my situation and they said they will email me. It's been a while and I already cancelled my appointment because I don't have the documents I needed which I told them already. During my second call I was on hold for an hour. This is my third call and as of now I've been on hold for 3 hours, 11 mins and no one still avail to take my call. I just don't know what to say. Such a waste of time. read more

Liberty Mutual Group - Call - Insurance Near Me - Honolulu, Hawaii

Horrible. You can't talk to a local agent, they route you to a main number somewhere who can't help you. My car insurance was outrageous even though I put very few miles on it. My homeowners was TRIPLED without even a claim! I switched to Geico and save $900 a year! Go geico! read more

i have been a customer for 40 years and had no problem. i need to file a claim 6/27/23 and had some questions. called my local office and waited 80 minutes on the phone with no one answering, so i gave my phone number on the recording to call. no one called all day . is this the service anyone wants? i will find someone else! read more

Cheapest quotes! Great customer service! Easy to file a claim! Win! Win! Win! I shopped around for the cheapest insurance--I called everyone! Evvverrryone! Liberty Mutual gave me the lowest quote for car & condo insurance. We have 2 condos and 2 cars; we are saving in the high hundreds per year by switching to LM. Ched was awesome. She patiently spent tons of time explaining the myriad of coverage options for our assets. I know she had to repeat certain items multiple times! All of our documents are accessible and updated online instantly. By comparison, when my wife was on State Farm, her policy docs were expired and those were the only ones posted! SMH. Service was soo bad at State Farm that we complained to corporate. But i digress; that is for another review. Claims are a cinch to file (call them or via online), and LM follows up on them promptly! My wife filed a claim on her condo and an adjuster was on-site the next day!! Joe was awesome! Prompt service! Quick and super painless claim processing! He even followed up the next week to see how the repair work on the condo was progressing. Love the follow-ups, makes me feel like a valued customer! So far, I have zero complaints about Liberty Mutual. Zero! Thanks, Ched & Joe! read more

I am very impressed with the high level professionalism and expediency and complete care and consideration that Liberty Mutual extends to the victims of their clientele... I was bashed in the rear end of my truck the police came quick, took all our all information, sez it was her fault fully. of course. She totaled a new car. I connect with Liberty Mutual very quickly they set me up with an account with Enterprise Rent-A-Car as soon as I needed to use a vehicle temporarily, they set me up with probably one of the most impressive largest auto body shops in town I have never seen them or heard of them but boy was I impressed anyway long story short they were very expeditious very professional I don't have coverage with them, I have coverage with another company but I am very tempted to swing over and give them my respects monetarily after all their quote was quite a bit lower than many other companies that I've had insurance with... read more

They don't even deserve one star! A few years ago, my wife and I discovered mold growing under our stairway storage closet.  We called Liberty Mutual to come an assess the situation.  They sent someone over and they told us that they would not cover any costs because the mold was there for more than 14 days.  This is totally ridiculous as who checks every nook and cranny of their entire house for damages every week!  No one does this.  Liberty Mutual collected our premiums for 20+ years with no problem, but when we needed them to cover the damage to our house, they turned their backs on us and refused to pay out. What good is an insurance company for, if they won't cover your damages in your most desperate time of need? This company is basically comprised of crooks who take your premiums month after month but have no intention of coming to your rescue when you need them. Shame on you Liberty Mutual!  I expected you to be there for my family but you turned your backs on us!  I am wary of all insurance companies at this point.  You can bet I'll spread the word out on your company and try to save other people from giving you their business.  You don't deserve people's business PERIOD! You take people's premiums with no intentions of insuring them when they need you! Believe me, stay far away from this company! You will regret your decision to go with them. read more

Service was good until couple of days ago. .. This goes back to early 2013, I was looking at insurance quotes and the loved USA (been with them), liberty mutual gave me a quote and USAA matched it concluding no reason to switch. So, I called my consultant at liberty mutual and he said no charges for the quote, everything has been voided. There were a couple of notices that said I have a premium and when confronted, he said, "ignore it". Couple months Later (today), I find a notice saying my unpaid balance has been sent to collections...I find this very unacceptable and that I should do some sort of legal actions but simply only wish to have everything handled without collections because they were never needed. More stars when this gets handled correctly. Mahalo ****UPDATE***** I got everything handled but still had to pay $37 (not a big deal but was promised that I didn't have to pay a thing). All in all, when getting a quote, don't hand over your card, when you get a letter saying you have debt, have it addressed IMMEDIATELY, and never let anyone tell you otherwise! Mahalo read more

i put in a claim for my home to repair my roof and their claims dept has been using cost for materials and labor estimates for Texas; instead of Hawaii. It seems that Liberty Mutual claims dept in Texas; is giving everyone a low ball dollar amt to get the repairs satisfied. I had my homeowners insurance with Liberty Mutual over 20 years and this is my first claim and it has taken them 3 months and still not resolved to get my roof repaired. I have a roof that is worse than when we first started my initial claim. I am so disappointed with this company read more

Unfortunately, I am unable to give a zero rating. My son was hit by an 81 year old Liberty Mutual client, who has changed her story a few times. Her latest is that she admits that she did drive into the side of my son's truck; but, that the damage done was from a previous accident. Really? Liberty Mutual will not return phone calls from our insurance company. I'd suggest you go with Geico instead. read more

They canceled my coverage saying I had an accident within the first year of coverage, I've been covered for several years & mainland customer service said it was the smallest claim they'd ever seen, literally just for one scratch. JUNK. read more

I worked for a towing company and we had to tow one of their customers and the lady that was trying to figure out why the towing bill was high she wasn't nice. She kept belittling me and picking on everything I said and attacked my job. I don't appreciate company's that makes you feel like your not good enough and when I explained to her how upset she's making me feel she didn't care or understood she just kept saying how she felt that the accident tow is too high and that she never seen any tow company like this. Every tow company is different and every tow company has different charges. We are the cheapest in maui by far so I'm not sure what company she's talking about. A tow and an accident tow is different and she didn't understand that she kept saying how this is her first time dealing with a company with charges that doesn't make sense when I explained everything on the bill. I don't appreciate people that have no respect for each other. We are both doing our jobs and I didn't say anything bad until she kept attacking my job and how I'm doing my job over and over again that's when I lost it and let me anger get to me and I swore at her. Bottom line I'm doing my job and you're doing yours but learn to respect everyone you come across you don't know what they are already dealing with. You don't know me but I take medication for my anxiety and depression and being attack of how I'm doing my job and that my job doesn't matter makes me feel upset and that I don't matter. I really hated how this was handled. read more

Just change auto insurance to Liberty Mutual but found out in Oahu they have a second party to do the Claims with John Mullen Insurance co. did claims on my car and had to pay the difference plus my deductible, JM insurance have there own blue book on Parts and Labor and the shop cut there labor cost to help me out but JM refuse to pay it and LMutual would not cover it so I got stuck with the difference that's not insurance coverage, Just change ove auto insurance should have keep my old carrier they was much better, I will change auto insurance when this expires read more

This is a ridiculous company I ever experience in life. After I switched to this ridiculous company, suddenly they raise my insurance sky high without explaining why. Nothing had changed in my driving record, no new ticket or accident occurred. All they do is keep sending me collection letters and had collections agent call me.I would give zero star if possible. read more

They are the hardest company to work with when you file a claim. I wish people would research before actually singing up with them. I ADVISE NOT TO DO IT. GO FIND ANOTHER COMPANY. read more

I would NEVER recommend Liberty Mutual for anything! They're my employer's worker's compensation insurance company, and I've had a terrible experience with them over the past 7 months. My adjuster never answers her phone, never returns my phone calls when I leave messages, and how professional is this, one time they changed adjusters on me & no one informed me!!! My doctor's office were the one's to finally figure this out. Liberty Mutual SUCKS!! read more

This place's sales RIP you off a lot a lot! They secretly increase your premium every six month without any reason! Shame for this bullshit company. read more

i would like to know why i am unable to reach my agent (kendrick nishiguchi) when calling into the honolulu office. when his name is mentioned i always get someone else than i'm told that they don't know his direct extension, etc. then when i called in this morning, i was given another telephone no. plus a 7 number extension - both of which didn't work. then i called the honolulu number again and the gentlemen that answered indicated that the office is closed and gave other means to contact someone via email, etc., but it was difficult to answer him as he appeared to be badly out of breath when talking! the reason for my trying to reach my agent was to find out why my premium was going up in september from $81.91 to $86.58 and was told by the last person i spoke to (mainland) that it was due to my july late payment which i paid today. it was an oversight on my part, but that should not be the reason for an increase in my monthly premium because of one late payment? read more

Bought a new car after racking up some crazy high insurance rates due to accidents and some citations. After going with Progressive I decided to shop around and found Liberty Mutual on Kapiolani Blvd. The agent there was cool and had all the answers to my questions. The rate was the best part, less than Progressive so since the agent was good and the price cheaper it was a no brainer. They are very good also about answering phone calls. Love them until I got terminally ill and can't drive now. Highly recommended!!! read more

Liberty Mutual Group - Insurance Near Me - Honolulu, Hawaii

They're good for the price but when you actually need them very hard to get in touch with and they don't get anything done in a punctual manner read more