Michael Luong is my go-to agent!! Knowledgeable, constant professional, respectful, available when…read morewe need him, quick actions, dependable. Answers all our millions questions with patience and grace !!!! Like a good neighbor, MICHAEL is there !!! We already have coverage on our vehicles but bought another for our son and adding on the 3rd vehicle went smoothly. I will refer all my friends and family to Michael. He is much appreciated!!! Thank you !!

5 Stars I've been…read morewith State Farm since 1994 and have all my insurance here -- 4 houses, 4 cars, and an umbrella policy. U'ilani Aragaki and her team are always easy to reach, fast to respond, and very clear when explaining things. We truly trust them, and the pricing is very reasonable for the coverage and service we get. Whenever there's a claim or repair, it's handled quickly, sometimes the same day. Even payment reminders are always polite and professional. It really feels like they're here to protect us, not just sell insurance. Highly recommend State Farm and U'ilani Aragaki's office. Please call 808 955 9090

I am a local small bis owner, and I have always floating my biz. Now, finally my income is able to…read morehelp me on big step for me to actually rent a spot. 1st challenge was insurance that was requested from my landlord with UMBRELLA! I've been struggling for 10 days and can't find any quotes that make sense or meet my needs. Trust me, I called from NY, LV, CA, to HI, Geico, state farm, 1st insurance. and those big name, you named it. But David solved the issue in just 45 mins with all the quotes and payment done. I was like WOW!!!! I am also licensed loan officer past 4 yrs, I've always sent my clients to his way. Just somehow my brain wasn't thinking straight when I actually have him as my partner RECOMMEENED!!

We made an appointment with David Chen to discuss insurance policies and couldn't be happier with…read morehis guidance and consultation. David is very knowledgeable about insurance policies and is a very stand up guy. It is hard to find people as trustworthy and genuine as he is, we really appreciated his patience, insight and time he spent with us. No high pressure sell tactics - I would highly recommend seeing him to discuss your insurance needs!

Wow! Jeremy's professionalism and knowledge really help me feel comfortable and confident in an…read moreother wise unfamiliar industry of insurance. Instead of being locked into only one insurance like other companies, with no choice or comparison, jeremy thoroughly and thoughtfully reviewed and compared multiple options to help me find the right coverage for me. Thank you, Jeremy!

When I started, he was good, but last two years- worse customer service! Doesn't return phone calls…read moreor emails for days at the time and lies about not being at the office ( I called office after that couple times to check and they confirmed he's there) so unprofessional!

It seemed unusual to find an insurance agent via Yelp, but it's really difficult finding businesses…read moreto return calls, and not just in insurance. I'm so happy to have found Amie so anyone reading this, please give her a chance. I had a non-renewing homeowners policy with another agency and she worked extremely hard within a short time frame to secure me a new one without any lapse in coverage. Amie is extremely professional, industrious, and persistent. If it's possible to find you a policy, Amie will find a way. I don't know if she wants to handle all my insurance needs, but I'd like for her to do as much as she's willing; she's that good. I'd give her 6 stars if I could.

I can't say enough good things about Amie Kobayashi at Finance Insurance. She worked so hard for me…read moreand never gave up, even when things got frustrating. She stayed positive, kept trying different options, and truly cared about helping me get the best outcome. I'm so grateful for her persistence! She did an amazing job. Laura

I have had an excellent experience working with Brandon Kim's State Farm team. As an Administrative…read moreManager, I frequently need assistance with business policies, workers' compensation, vehicle insurance, insurance cards, and policy updates, and their office has consistently been responsive, professional, and helpful. I especially want to recognize Mike Choi and Deja Nako for their outstanding customer service. Mike is always professional, knowledgeable, and quick to respond. He follows through on requests, communicates clearly, and makes even complex insurance matters easy to navigate. Deja Nako has also been incredibly helpful and efficient, particularly when I need insurance documentation, policy information, or assistance with vehicle-related requests. She is always friendly, responsive, and willing to help. Whenever I have needed something for our business or vehicle policies, she has been quick to assist and help keep things moving. Even when the office is busy, the team consistently provides excellent communication and customer service. It is clear that Brandon Kim has built a strong team that genuinely cares about its clients. Thank you to Brandon, Mike, Deja, and the entire team for your continued support and outstanding service. It is truly appreciated.

Made the difficult decision to switch insurance companies. I reached out to a few companies for a…read morequote, and Brandon responded quickly and made his schedule flexible to meet me in person. It was nice for a change to walk in an actual office, and meet an actual agent with actual live team of workers. No more having to deal with a company that has a 1-800 mainland number having to talk with over the phone. It was a much needed change to switch, as Brandon analyzed our previous home policy with our previous insurance carrier and felt it was under insured. Although he increased the coverage, the premium was just about the same. Additionally, not needing to deal with a 3rd party company for the hurricane coverage as State Farm was able to cover it as well. As for our auto, unbelievable savings. Brandon gave my son a great discount on my his classic car since he almost never drives it. We have a great discount on our other auto's using the Drive Safe & Save App. The Bluetooth beacon was easy to connect to the State Farm Drive Safe App, and the beacon is left in the car to monitor our driving such as: speeding, hard breaking, fast cornering distracted driving. The app will rate your driving performance in each category, you can check on your score. My son fussed a bit about needing to have it in his other car, but when I suggested he pay his own policy, he was okay with it. The life insurance process took a while, but Brandon kept in touch every step of the way. He explained what would be happening next etc. Mister and I had the choice of doing either a phone interview or an on-line interview and the processor was so friendly and patient! I got everything ready in advance, such as my medical history, medications, doctors information etc. Ultimately, I did not need to take a blood exam because they spoke directly with my physician for the information to make a final decision! Brandon and his staff is so diligent, super duper friendly Brandon is straight up and professional. When leaving either a telephone message or sending Brandon an email, he responds right away! I'm so happy and feel secure being with State Farm. Brandon is so patient and took his time explaining the policies and is great at recommending what is best. THANK YOU BRANDON!, THANK YOU BRANDON'S STAFF!

My wife and I bought a condo in Honolulu back in July 2021. Jef Saragena was extremely helpful. He…read moreexplained each detail of how we should determine the amount of coverage we needed, including how not to overspend on items. We were not able to be in Honolulu at the time of the sale or when we were shopping for insurance, so Jef worked hard and met with our daughter to view the condo to best assess our insurance needs. We saved money and learned useful information about insuring condos. Fast forward to this week. My wife and I bought our daughter her first car. Because of the great experience we had with Jef Saragena, I immediately thought of Jef and StateFarm. Just like before, Jef was on it. Jef contacted my daughter, the car dealer, and worked with my wife and I to get my daughter properly insured. Jef worked hard to smooth out a difficulty that was created by the fact that my wife and I were in California while buying the car in Honolulu. As before, Jef explained our insurance needs and, then he contacted my daughter and counseled her on what to do to drive safely, the benefits of maintaining a good driving record, how to use apps that help her drive safely and save money on insurance. All in all, Jef is our go-to insurance agent in Hawaii. My wife and I commend him for his integrity and his money-conscious detailing of insurance. We highly recommend Jef and StateFarm. We will definitely contact Jef when we need to purchase more insurance.

Jef is great. He is so personable. Like your talking to a good friend on the phone…read more Rates are good. Always has your best interests at heart. Truly like the commercials! Always had State Farm and always will. They are good!

I've been with State Farm for years and just love their service…read more Once again, they have come through! I just received the most fabulous and timely service from Kaysea who just found me additional savings on my 6 months premiums for both of my cars. We're talking a whopping half price on one of them! Thanks so much for going the extra mile to bring amazing service to your customers...I'm so grateful!!!

Shelli & Todd ROCK!! Todd helped us with a Certificate of…read moreInsurance for our event so quickly! Thank you!!

My family and I have been using this insurance company for years now. Our agent at the time was…read moreLori Yano, but she left the company I think and we were reassigned to Shaun Hamada for a few years now and he's is amaaazing. We normally sit down with him annually to go over our retirement, life insurances, etc. He is very knowledgable and friendly. He breaks down the process or procedures so we could better understand their policy and what we need to do. My kids have Gerber Life Insurance, but we also signed them up for NY Life because the premium fees are very affordable. The premium for even my wife and I are great. Even better in the long run. If you ever want to get insurance from NY Life, I would recommend seeking for Shaun Hamada. Their parking lot is within the same building on the 1st/2nd floor. They provide parking validation so make sure you bring your ticket.

Back in Feb 17, 2018 we went over to the offices of NY Life. Did all the paper work with a lady who…read morewas not our agent. So she could not give us any answers. Father had a small life insurance policy. They said check would n Be in the mail within 3-5 weeks. Today is May 12, 2018 and no check. I did reach out to them and all paper work seems to be gone. Said a check would be issued by May 1 or so. Hope to get something from them soon. What if the policy was for say 100K for a million! Would they EVER pay? I hope to see interest tacked on to our check if we ever get one. Story to continue...

We had the best customer service experience with Pacific Guardian Life, particularly Individual…read moreLife Administrator Ji Sook. Ji went above and beyond in assisting my mother with her case, regularly calling us with updates and guidance on how best to proceed with our request. She oversaw the entire process from start to finish, maintaining constant communication in a professional and friendly manner. I highly recommend asking for her if you are considering Pacific Guardian Life!

The worst insurance TDI company I heard of. Been back to work for more then a month and they still…read morehaven't gotten back to me on my TDI check amount and day of issuing out my check. Nobody answers the phones, voicemail and emails been inbox for days. They suck

no charge for towing where with Geico just from a mechanic in kona to waikoloa would be a hundred…read moredollar charge for the extra mileage. AAA is always courteous and gets it done fast.

I had to go to war with AAA to get them to do the right thing on a simple claim. They did pay in…read morefull, about seven weeks after we reported it, and only after a fight I kept in writing the whole way. Auto claim, Hawaii, Sept-Oct 2026. A rock tore our front bumper cover half off. Our adjuster was rude to me, then ignored me. From 9/11 to 9/22, every text I sent the claim line got an automated receipt under her name and nothing else. I was asking for a different shop, because the first one AAA sent us to wanted a repair authorization signed before anyone inspected the car. A claims manager called 20 minutes after my third text. On 9/29 the adjuster phoned and called old screws in the bumper "previous damage." I told her the previous owner put them in. Her answer was "it's a salvaged vehicle, right?" in a smug tone. A rebuilt title is not a reason to refuse a claim. AAA's Hawaii policy has no salvage or rebuilt-title exclusion, and its application doesn't ask about the title. We hid nothing: AAA had our registration, which says rebuilt, when it wrote the policy. Under Hawaii law (HRS 431:10-209), a misstatement on an application can only block a claim if it was made with intent to deceive or materially affected the risk. I sent the seller's listing photos showing those screws on the car before we bought it. The next morning the questions moved to old wiring and parts of the grille and undershield. I answered in writing that same day with photos and asked for the decision in writing. I texted her to confirm she had it and got another automated receipt. No reply came. A week later a different adjuster sent the estimate, and it carried no prior-damage deduction at all. That text said repairs "should be completed within 1-2 weeks" and the shop would call us. The shop told me that same day its system did not show the claim approved and it could not schedule anything. I asked AAA to send the authorization. No person answered for six days. On 10/13 the adjuster wrote that the payment had gone to the shop by mistake, that she had voided it, and that it would be reissued to the policyholder because "Kraftsmann cannot do the repairs." Nobody asked us first. I wrote back that same night asking who said that and when. She never answered, and that email was the last I heard from her. On a recorded call the next morning, the shop said it never got the check and no one there told AAA that: "AAA made the decision." Later that day AAA's own claims manager wrote that the same shop "wants to assist you with the repairs." Those were the games: a new objection as soon as I answered the last one, auto-replies in place of answers, a reason for voiding our payment that the shop and AAA's own manager contradicted, and a phone call when I asked for writing. Four different AAA people handled this claim. What moved it was a written deadline, with a state Insurance Division complaint named as the next step. A manager confirmed the full $2,925.09 in writing on 10/19, and the check arrived 10/26 with nothing taken off. If you have a claim with AAA, put every request in writing and keep every text. You may need them.