Best save for my family vacation. I'm so moved how nice people can still be in today's chaotic…read moreworld. We were leaving the country and somehow we lost our international drivers permit. We had a 1 hour time to get it done before take off. The office staff were closing at 14:00 with a whole week of hard work. I called them and they were nice enough to help me get the application rolling and everything set up before I arrive. It was the best service ever. Nina welcomed and waited for me with smiles on her face. I feel so lucky and my family gets to enjoy the vacation we planned a year ahead.

The cancellation lady was nice and good at her job. (~11am 06/29/26)…read more However, their overall customer service is so awful I had to leave and go with someone more expensive. I tried updating my insurance policy but never got a response back. I waited 2 weeks and sent 4 messages including to their corporate office which told me the Hawaii branch manager would contact me in 48 hours- a week ago. However, this is not an isolated incident. I never received my proof of insurance (and of course their app wasn't working, it's usually under "maintenance"). In August 2025, at this point I had already dealt with issues of them not being able to find my account because I had a membership for roadside assistance in a different state a long time ago. This was of course a someone's fault who "no longer works here". After, I had to find the solution by calling a branch in a different state, they disassociated my old account. Then the Hawaii branch was able to locate my account. Normally, a simple request of "Proof of Insurance", would not be an issue. But behold, in the Hawaii branch it is! I was told they would mail it to me- they didn't. I contacted their support via email as at this point I have no paper trail proving their negligence. Of course, the manager would be in contact with me in 48 hours... can you guess what didn't happen? So I message their general support again, no response. I message the sales guy, no response. At this point you start to ask, does this branch actually have employees, or are they that awful at regular customer support and lack competent management? Eventually, after several calling attempts (clearly they don't want to leave a paper trail of their lack of work.). They finally send me my proof of insurance. Since then, I tried to avoid contacting them as it wasn't worth the headache of trying to get people to do their job. However, I unfortunately needed to update my auto insurance to reflect changes of my car, leading to my statement in the first paragraph. I am grateful I didn't need to make a claim. Imagine, you get in an accident or your property has damage, then your insurance company (that you pay thousands a year to) decides they don't feel like working. Stolen vehicle? You gotta hunt down the branch manager while the cops look for your car. To be fair, I can't speak for every department. People have positive reviews for vacations, roadside assistance, and others. But, the only successful communication I had was with their cancellation department. My suggestion is to promote her to branch manager. At least she knows how basic customer service works, plus she actually responded back and provided a solution to prevent auto renewal. I can't tell you if anyone else knows how to do that since I never heard back from them (specifically management). Also, they spammed me with life insurance scam letters like 4-5 a week. That could be at a corporate level issue but nonetheless. I went with USAA because I went to their customer support and heard back within 30 seconds- might be 30 days+ with this AAA branch.

Michael Luong is my go-to agent!! Knowledgeable, constant professional, respectful, available when…read morewe need him, quick actions, dependable. Answers all our millions questions with patience and grace !!!! Like a good neighbor, MICHAEL is there !!! We already have coverage on our vehicles but bought another for our son and adding on the 3rd vehicle went smoothly. I will refer all my friends and family to Michael. He is much appreciated!!! Thank you !!

U'ilani is wonderful to work with! She was communicative, quick to respond and gave good advice. I…read morewould highly recommend her for anyone's insurance needs.

Look elsewhere for insurance. October 2024, I was in the market for auto & renters. I was very…read morespecific about what I needed for renters insurance, was told it was something they offered. When I received the documents in the mail, I found it was NOT what I requested. I called to cancel the policies. I just received a renewal notice for the renters insurance. Come to find they only canceled the auto, and not the renters. I emailed for them to confirm cancelation of both policies, received a reply that I had to call their office. So I called...and was transferred to Assurant. I responded to prompts on the phone, what seemed like endless button pushing...only to receive a message that the office is closed.

Just wanted to stop in to say thank you to Josh my adjuster who was so friendly such a pleasure to…read morework with and I really enjoyed talking with him. He made this experience with Advanced auto collision very smooth and easy. Thank you and you are a people person and keep smiling! Thank you Advanced Auto collision honolulu!

Whenever I have a question about our policy or claims, Kirk and Steve are always there willingly to…read moreanswer any of my concerns. If I request anything, they respond immediately. Besides being informative and efficient, they are always very pleasant and nice. I highly recommend them if you're looking for a good insurance agent and staff.

Kirk Paterson is one of the most knowledgeable insurance agents I've ever worked with. He took the…read moretime to explain every detail of my homeowners policy and made sure I fully understood my coverage options. His customer service is outstanding, and he responds quickly anytime I have a question. I feel very confident knowing my home is protected with Kirk and Allstate.

DO NOT waste your time with this company…read more This has been nothing short of a nightmare. After being referred to this auto body shop by our insurance company, we waited months--yes, months--with zero progress and endless excuses. The shop refused to fix the car, despite being part of the insurer's preferred network. Communication was abysmal, transparency nonexistent, and any attempt to move the process forward was met with apathy or deflection. At this point, it feels like a scam--designed to delay, frustrate, and hope we just give up. Completely unprofessional, unaccountable, and utterly lacking in integrity. Avoid this place at all costs. You deserve better.

I've been with DTRIC so many years all of a sudden my insurance rate went up sky high! Very…read moredisappointed as I have been a loyal customer will make a complaint tomorrow morning!!!!!!

Shelli & Todd ROCK!! Todd helped us with a Certificate of…read moreInsurance for our event so quickly! Thank you!!

I've been with Shelli for a super long time, since my oldest was in elementary and now in her final…read moreyear of high school. From my life policy, car's to home insurance she's got you covered! From the first day I walked in she always made me feel at home, didn't feel rushed and always made sure I got the best policy possible. She's great at what she does! When I say I trust her I truly do. She's got that golden touch. If you ever need an agent she's the one to go to. Nelida...YOU ARE THE BEST Went in to discuss our policies for our kids and she made it so easy for us. She showed me all the different policies and what was best for us. Let me tell you Nelida she always is on top of thing's whenever an issue with our plan arises she's calls me right away and get's it taken care of. It's the point I know when the office calls us and im logging into my app or checking my email. I appreciate you both and thankyou for everything you have done for us and that's the honest truth.

Spoke to Christine regarding an urgent cert I needed to obtain for a property, She was quick and…read moreprofessional, got it right away. Thank you so much Christine for your kokua! So appreciate you!

We have been with Pyramid for over 10 years and have stayed because of the customer service and…read morecompetitive rates. They also go above and beyond by ensuring that we are receiving the best rates for our policies without us having to ask them, they tell us! It's very hard now to find any company that will work behind the scenes to take care of their clients, and Pyramid definitely does.

Jef is great. He is so personable. Like your talking to a good friend on the phone…read more Rates are good. Always has your best interests at heart. Truly like the commercials! Always had State Farm and always will. They are good!

Couldn't have asked for a better first experience with State Farm. Jef not all made sure I was okay…read moreand that I knew the next steps, but helped me to learn what I should do if I were ever to end up in the same situation again. I give Jef my highest recommendation.