This place needs to fire EVERYONE who had driven the bus for them for under a 1-3 years…read more They are costing people their livelihood, their homes and most important their jobs. Every day, EVERY DAY THEY ARE LATE. No wonder Lexington can't catch up to other cities. They do not give the people the necessary transportation to be successful. This is why the place looks like Meth Town when you actually see the whole city. Driver's stop at gas stations and stores mid ride. Sit and talk to people randomly on the streets not even near a bus stop. And How the Hub isn't seeing this on their computers is beyond me. I cannot wait till I move from this city and state.

I gave a one star because there is no options for zero stars. This service is soo unreliable,…read morethey're always late, the app is horrible and works at a bare minimum. The app will tell you the bus left 5 mins ago, yet you're sitting physically on the bus that has not gone anywhere. Or the bus NEVER came. The customer service at the Transit station is not a service at all. The people working there are rude and could careless about you as an individual or their job. Whomever rates this service as good is lying. It's unprofessional and unpleasant!!!

Unprofessional from the first phone call. Not willing to listen, constant interruption. First…read morescheduled ride driver was late. Called for a return ride home. Directed 3 times put on hold 45 min to be told driver was near. Still waiting 3 hrs later. Do not recommend.

Horrible and busy bus stop. They've got a trash can here but no shelter from the elements, no bench…read moreand the nearby traffic signal has no walk signs for pedestrians which makes crossing the almost always busy Winchester Road feel like you're playing a real-life game of Frogger.

This bus stop is the worst bus stop in the world there is no place to sit and wait for the bus…read moreyou're forced to wait out in the snow and on top of that if you want to wait for a bus you have to sit on the dirty ground at least the city could actually give you a bench to set them on. That's Lexington Kentucky for you.

I am so glad I was able to see a tv ad on how I can get more involved with my city. I was able to…read moresubmit feedback as I see where my taxpayer money goes everyday. Apparently, there is still A LOT to consider when safety comes into question within the limits of Lexington, KY. I have never witnessed yellow blinking turning lights (grew up out of state) and I listed this as a safety issue. This seems to enable dangerous maneuvers in Lexington. I also wanted to suggest "stay right except to pass signs" on Athens-boonesboro to Richmond Rd. because trucks, vehicles with trailers, etc. feel the need occupy the passing lanes and island lights, instead of lights on either side of the right most lanes, on each side of the streets. There is more of a chance someone will crash into an island at night than veer off the side of a huge three laned road in either direction. I also suggested New Circle Rd to be three lanes on both sides through Lexington and changes to Nicholasville Rd. The changes are mainly to make it a regular laid out road to where there is an island splitting the two directions instead of lights dictating what lanes are closed off and opened up with arrows, xs, and double arrows (let's be real...NO ONE follows those). Many times I have found someone going the other way STRAIGHT in the turning lane and people waiting to take a turn on straight lanes. SAFETY HAZARD! Only time will tell if they take these suggestions, but who knows?

If hell has bus stops, they're probably modeled after this one. No shelter, no bench and it's hard…read morefor even the drivers to see because the sign is obscured by trees. Even better, there's not even a sidewalk to stand on here -- your choices are either dirt/mud, or standing on the shoulder of New Circle risking getting run over. This bus stop's one redeeming factor? It's not located near anything very useful, so hopefully you'll never need to utilize it.

Lextran bus 17 was 35 minutes late when it didn't say anything about a delay.. bus driver had a…read moreHUGE additude given I jus asked why it was so late. And she bout started to cus me out.. Bus 17 is the worst way to get to work... Which is the only bus that goes out there.. if I could give it less than a 1star I would.. smh how hard is it to get to a bus stop on time..

This man drove an hour out of his way to get me, and then drop me off. Was very pleasant and very…read moreprofessional. Would HIGHLY recommend this service to anyone!

On a cold, dark night in January of 2015, Bluegrass Cab wronged me deeper than any business has…read morewronged me, before or since. My girlfriend and I were returning my bus from Atlanta and called hours in advance to reserve a cab, which we were assured would be waiting for us at our time of arrival. Little did we know, when we pulled into that desolate station in the wee hours of the morning, that -not only would there be no such driver there to deliver our tired bodies to the home and respite we so desperately needed- but one would not arrive for another HOUR AND A HALF. Did I mention it was a *cold*, dark night? It was well below freezing, as me and my suffering lover sought shelter in the dirty elevator for nothing but relief from the relentless blades of wind that cut us to our very core. You may ask, "Why leave this review seven years later, on the Yelp page of a business that no longer exists?" A fair question. To be truthful, we'd vowed that night to leave the worst possible review of this hateful, godforsaken company, but sadly forgot and never followed through, until tonight as we celebrated nine long years together and remembered this debt we owed the good people of Kentucky. Goodbye Bluegrass Cab. I'm happy to have cursed your name with these frostbitten hands, even after all this time.

This. Sign. Is. AWESOME! if your kinda messed up at night and squint at it while your peeing on the…read moretree next to it, it looks like a potato! MFW POTATO SIGN!

Customer service on the phone was friendly and helpful. Driver was amazing and conscientious about…read moresome of our group easily getting car sick. Request Melissa!

Gold Shield provided the transportation from the Churchill Downs backside to the front side of the…read moretrack. Early mornings until 11:00 AM, they were available at different stopping points with dropoff at the back of the Kentucky Derby Museum. The cars were very clean. We always seemed to catch the friendly Mark, a 5-Star driver. Great perk! 47