This place needs to fire EVERYONE who had driven the bus for them for under a 1-3 years…read more They are costing people their livelihood, their homes and most important their jobs. Every day, EVERY DAY THEY ARE LATE. No wonder Lexington can't catch up to other cities. They do not give the people the necessary transportation to be successful. This is why the place looks like Meth Town when you actually see the whole city. Driver's stop at gas stations and stores mid ride. Sit and talk to people randomly on the streets not even near a bus stop. And How the Hub isn't seeing this on their computers is beyond me. I cannot wait till I move from this city and state.

I gave a one star because there is no options for zero stars. This service is soo unreliable,…read morethey're always late, the app is horrible and works at a bare minimum. The app will tell you the bus left 5 mins ago, yet you're sitting physically on the bus that has not gone anywhere. Or the bus NEVER came. The customer service at the Transit station is not a service at all. The people working there are rude and could careless about you as an individual or their job. Whomever rates this service as good is lying. It's unprofessional and unpleasant!!!

Horrible and busy bus stop. They've got a trash can here but no shelter from the elements, no bench…read moreand the nearby traffic signal has no walk signs for pedestrians which makes crossing the almost always busy Winchester Road feel like you're playing a real-life game of Frogger.

This bus stop is the worst bus stop in the world there is no place to sit and wait for the bus…read moreyou're forced to wait out in the snow and on top of that if you want to wait for a bus you have to sit on the dirty ground at least the city could actually give you a bench to set them on. That's Lexington Kentucky for you.

If hell has bus stops, they're probably modeled after this one. No shelter, no bench and it's hard…read morefor even the drivers to see because the sign is obscured by trees. Even better, there's not even a sidewalk to stand on here -- your choices are either dirt/mud, or standing on the shoulder of New Circle risking getting run over. This bus stop's one redeeming factor? It's not located near anything very useful, so hopefully you'll never need to utilize it.

Lextran bus 17 was 35 minutes late when it didn't say anything about a delay.. bus driver had a…read moreHUGE additude given I jus asked why it was so late. And she bout started to cus me out.. Bus 17 is the worst way to get to work... Which is the only bus that goes out there.. if I could give it less than a 1star I would.. smh how hard is it to get to a bus stop on time..

Customer service on the phone was friendly and helpful. Driver was amazing and conscientious about…read moresome of our group easily getting car sick. Request Melissa!

Gold Shield provided the transportation from the Churchill Downs backside to the front side of the…read moretrack. Early mornings until 11:00 AM, they were available at different stopping points with dropoff at the back of the Kentucky Derby Museum. The cars were very clean. We always seemed to catch the friendly Mark, a 5-Star driver. Great perk! 47

Seriously lacking guys…read more Ever since I came to Lexington for college, I have noticed a HUGE difference in how roads lead and how roads are. I guess Lexington use to be a small city and now that it is growing, there is a need to find a way to upgrade the infrastructure. Suggestions are: 1.) To have three lanes on both sides of New Circle Road, Man O War, Richmond Road (all the way from Athens-Boonesboro), and any other high traffic road. 2.) Post a sign on any two lane road that anything bigger than a normal sized, four wheeled vehicle stay to the right except to pass- any vehicle pulling a trailer, motorcycles, and any sized truck (even the ones with four wheels), 3.) Traffic lights need to be quicker, preferably allow cross, turning traffic to go and then straight ways at all points of intersections, please take out the blinking yellow turning lights....tons of people could be T-boned if not judging traffic (yeah I know, it was probably intended that way to further alleviate traffic back ups) 4.) Make sure the traffic lights are in sync with the pedestrian lights- lots of times I will see a red hand when the traffic light is green (okay maybe it is that way because someone has to cross, before it can turn green) and make sure the countdowns on the pedestrian lights correspond with traffic lights (tons of times I will see the counter go to zero and the traffic light is still green) 5.) get someone from Texas to consult on putting ridges in the roads to allow for water flow and not make it as slick (there is a whole idea that if you match ridges with tire treads, it actually helps to provide better grip- study done by their Department of Highways shown on Modern Marvels) 6.) Any unlit areas of roadways on Richmond road should AT LEAST have reflectors on the islands, you cannot see anything at night and have to go off yellow lines- I am surprised this is not a compliance issue! I think that is it. I asked the mayor about it and he gave me an email from someone at this place. The guy responded; however, I am still not seeing any changes. We need our taxes to go to this kind of stuff, people are going crazy over it..silent rioting. It would decrease the overall accident rate and keep tire wear less.