A lot of people dis Lextran, but while I'm only an occasional rider I've been quite pleased with…read moretheir overall service. The buses are nearly all late models with many Gillig buses sporting hydraulic decks than can be lowered to meet the curb and they're also kept relatively clean as far as public transportation vehicles go. In my experience the service runs mostly within 5-10 minutes of schedule and thanks to their fancy GPS tracking system you can get an up-to-the-minute ETA for the next bus by calling their automated response system (859-253-4636) and entering the stop number printed on the sign at each bus stop. Lextran bus fares are among the cheapest in the country, too: $1 regular adult fare with free unlimited transfers, $3 for an unlimited daypass or $30 for an entire month of unlimited rides. They also offer discounted fares with applicable ID for students, children under 18 (kids 6 and under ride free with an adult), senior citizens, people with disabilities and Medicare cardholders. They also currently offer a $15 prepaid pass good for 20 rides with no expiration date, which is great for the occasional rider like me. The biggest drawback to riding Lextran is it only runs inside the Lexington city limits despite being part of the Lexington-Fayette Urban County Government (sorry about your luck, Fayette Countians outside Lexington proper). They also discontinued service to Nicholasville in neighboring Jessamine County on Nov. 1, 2014; the Blue Grass Community Action Partnership offers a "JessLex" service, but it's not nearly as convenient and costs more ($5 round-trip as of January 2015). Another annoyance is you can only pay with cash on board the buses, although at least you can purchase an unlimited daypass from any driver. If you'd like to pay with a credit or debit card and need the full range of available pass options, you either have to go to the Transit Center hub on Vine Street, Lextran's administrative office on West Loudon Avenue or order online via PayPal (gag) and have the pass mailed to your PayPal-confirmed address. Area Kroger stores sell the 30-day unlimited passes, but nothing else. A $75 student "Class Pass" (good for one academic year) can be purchased at Kennedy Bookstore on South Limestone, University of Kentucky Parking Structure 5 (409 S. Limestone) and UK Parking Structure 6 (721 Press Ave., at Virginia Avenue), but those are the only options available at those locations. Lextran recently unveiled a new official mobile app for Android that I haven't tried yet, but to my knowledge they don't offer a comparable iOS app (which is pretty lame since Lexington has an Apple store). The app doesn't appear to offer more than simple schedule information, though. Perhaps it will become more robust over time, but I doubt it since they used a turnkey third-party solution instead of developing their own custom app from scratch. Considering the quality of UK's computer science department, that's also lame. If you want limo service, call a limo. If you're made of money, have to be somewhere as soon as possible and don't have a car, call a cab or Uber. If you can figure out the looping routes (which all start and end at the Transit Center) and have at least a somewhat flexible schedule, don't have unreasonable expectations for a mass transit system and want to save money on transportation while also getting that warm, fuzzy feeling that comes from helping the environment a bit, give Lextran a try. But don't expect stellar customer service from the window attendants at the Transit Center. The drivers are almost all at least reasonably friendly, but the TC reps locked away behind glass seem to range from disinterested and aloof at best to sometimes downright rude.

I gave a one star because there is no options for zero stars. This service is soo unreliable,…read morethey're always late, the app is horrible and works at a bare minimum. The app will tell you the bus left 5 mins ago, yet you're sitting physically on the bus that has not gone anywhere. Or the bus NEVER came. The customer service at the Transit station is not a service at all. The people working there are rude and could careless about you as an individual or their job. Whomever rates this service as good is lying. It's unprofessional and unpleasant!!!

Horrible and busy bus stop. They've got a trash can here but no shelter from the elements, no bench…read moreand the nearby traffic signal has no walk signs for pedestrians which makes crossing the almost always busy Winchester Road feel like you're playing a real-life game of Frogger.

This bus stop is the worst bus stop in the world there is no place to sit and wait for the bus…read moreyou're forced to wait out in the snow and on top of that if you want to wait for a bus you have to sit on the dirty ground at least the city could actually give you a bench to set them on. That's Lexington Kentucky for you.

If hell has bus stops, they're probably modeled after this one. No shelter, no bench and it's hard…read morefor even the drivers to see because the sign is obscured by trees. Even better, there's not even a sidewalk to stand on here -- your choices are either dirt/mud, or standing on the shoulder of New Circle risking getting run over. This bus stop's one redeeming factor? It's not located near anything very useful, so hopefully you'll never need to utilize it.

Lextran bus 17 was 35 minutes late when it didn't say anything about a delay.. bus driver had a…read moreHUGE additude given I jus asked why it was so late. And she bout started to cus me out.. Bus 17 is the worst way to get to work... Which is the only bus that goes out there.. if I could give it less than a 1star I would.. smh how hard is it to get to a bus stop on time..

Customer service on the phone was friendly and helpful. Driver was amazing and conscientious about…read moresome of our group easily getting car sick. Request Melissa!

Gold Shield provided the transportation from the Churchill Downs backside to the front side of the…read moretrack. Early mornings until 11:00 AM, they were available at different stopping points with dropoff at the back of the Kentucky Derby Museum. The cars were very clean. We always seemed to catch the friendly Mark, a 5-Star driver. Great perk! 47

Seriously lacking guys…read more Ever since I came to Lexington for college, I have noticed a HUGE difference in how roads lead and how roads are. I guess Lexington use to be a small city and now that it is growing, there is a need to find a way to upgrade the infrastructure. Suggestions are: 1.) To have three lanes on both sides of New Circle Road, Man O War, Richmond Road (all the way from Athens-Boonesboro), and any other high traffic road. 2.) Post a sign on any two lane road that anything bigger than a normal sized, four wheeled vehicle stay to the right except to pass- any vehicle pulling a trailer, motorcycles, and any sized truck (even the ones with four wheels), 3.) Traffic lights need to be quicker, preferably allow cross, turning traffic to go and then straight ways at all points of intersections, please take out the blinking yellow turning lights....tons of people could be T-boned if not judging traffic (yeah I know, it was probably intended that way to further alleviate traffic back ups) 4.) Make sure the traffic lights are in sync with the pedestrian lights- lots of times I will see a red hand when the traffic light is green (okay maybe it is that way because someone has to cross, before it can turn green) and make sure the countdowns on the pedestrian lights correspond with traffic lights (tons of times I will see the counter go to zero and the traffic light is still green) 5.) get someone from Texas to consult on putting ridges in the roads to allow for water flow and not make it as slick (there is a whole idea that if you match ridges with tire treads, it actually helps to provide better grip- study done by their Department of Highways shown on Modern Marvels) 6.) Any unlit areas of roadways on Richmond road should AT LEAST have reflectors on the islands, you cannot see anything at night and have to go off yellow lines- I am surprised this is not a compliance issue! I think that is it. I asked the mayor about it and he gave me an email from someone at this place. The guy responded; however, I am still not seeing any changes. We need our taxes to go to this kind of stuff, people are going crazy over it..silent rioting. It would decrease the overall accident rate and keep tire wear less.