Entire staff is always helpful and friendly. Good variety and selection. Received a personal call…read morefor a reminder on my online order readiness.

Service here is top notch. When I approached the store two…read moreemployees were shoveling snow. When I opened the door I was warmly greeted by a young lady who asked if she could help. When I told here I needed water heater parts, she said she wasn't familiar with that but immediately called one of the shovelers to help me. I got all the parts I needed and the Asst. Mgr Evans was so helpful. Pointed me to a good meter and made sure I got the right parts and a universal water heater socket wrench. When I got back and tried to replace the heater probe I found it was bound in pretty tight and the universal wrench was too sloppy a fit. Called Gill-Roy's and talked to Evan; he verified it had a wrench that would work and when I got back to the store, it was on the counter waiting for me. If you want good service, quality parts and reasonable price, this is the place.

This is always my go-to hardware in Gaylord. This place usually has what I'm looking for. If it's…read moresomething I need to cobble something together, these guys, especially Wes, always have ideas to help me with my project. I recommend that people always go here first...they probably what you need.

The staff is always helpful. We have always been pleased and satisfied with the selection of tools,…read morehousewares, snacks and such. Everything is good quality, too.

Please tell that this is a mistake ? Went to order $20 worth of one item, got to check out and it…read moresaid $40000.05 flat rate shipping no other options!! Their website says check for shipping options but there aren't any ?? There were no other options. Guess I won't order anything from them. People say California is expensive

Great Place & Service! The store smells amazing with all the baking going on up front. We ordered…read morea pizza & bought some sticky buns for in the morning. Even got the electric plug we originally came to get . Nice laid back friendly people work here

From the owner: Locally owned and operated hardware store and bakery located in Lovells, Michigan near the North…read moreBranch of the AuSable River. ATM available

For Northern Michigan, this hardware store is huge. They have an excellent inventory. They are a…read moreYeti distributer and have a wide selection. We went to Gill-Roy's for hearing protection and found exactly what we needed. The store truly lives up to its name, Gill-Roy's does indeed "got it"

I was so disappointed to stop in and see no employers wearing masks. When I asked a young worker…read more I was told that the mask requirement was lifted in Michigan and only essential in grocery stores and medical buildings??!! Are we living in different states? Yet you have taped social distancing marked on your store floor (which nobody was bothering to obey) and plexiglass for the cashiers?!! Why bother?! You obviously care little for your customers or employees. Horrible example for the community. I am telling all my neighbors and friends to keep driving. Go to a hardware store that values both customers and employees!!

Mike and his staff are good people; they have an amazing variety of parts, hardware, and general…read moresupplies. You are immediately approached and offered assistance as soon as you walk into a department looking around. They are appreciative of their customers and the business we bring them, which is kind of rare in today's business climate. I feel fortunate to have them in town, and highly recommend them.

An absolute classic hardware store! Though there is a new Ace in town this one has all the small…read moretown feel! Small but has all the basics including hunting items. It was also OPEN which topped the competitor. Since Freddie's doesn't carry anything anymore this should be your first stop!

Kevin in the plumbing department was exceptionally helpful. My friend and I went in to find a…read moretoilet tank gasket. The first employee we met let us know the isle we needed, then when we weren't able to find what we needed we asked a nearby employee for assistance. He wasn't able to help us but he called for Kevin who showed up quickly and was exceptionally helpful. The entire experience was very good. Employees were plentiful and helpful! Quite a rarity these days.

The deilvery drivers Robert and Tristen went above and beyond for me. I measured my doorways and…read moreapparently I need a new lesson on how to properly use a tape measure, because my fridge did in fact not fit through my doorways. These lovely men took the fridge apart to get it into my home. They were absolutely wonderful and​ kind, despite my mess up. Thank you again gentlemen!

Over the top "awesome customer service"! Today I had the…read morepleasure of receiving the epitome of great, customer focused service! I was in the Mancelona True Value for a replacement bulb for a light fixture. They had just sold the last one in stock. Rather then sending me away with out the bulb I needed, they removed one from a fixture for sale and sent me on my way as happy as I could be! I feel valued as a customer! Thank you

While I recently moved to the area, this was one of my first places I've visited in this new town…read moreof mine. The customer service is absolutely remarkable and welcoming.

It's a really nice hardware store. Got pretty much anything you'd need here to do home repairs and…read moresuch!

Excellent small town hardware store. Friendly, professional, knowledgeable staff. Can't beat their…read morelumber prices. Exceptional customer service. Delivery services are available. Linda can mix and match paint colors to your satisfaction like no other. Shout-out to Ray, Tom, & Bob Ellenberger; thank you for your services to the Onaway & surrounding communities!