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Gill-Roy's Hardware

5.0 (1 review)
Open • 8:00 am - 6:00 pm

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5 years ago

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East Higgins Lake True Value Hardware

East Higgins Lake True Value Hardware

(2 reviews)

Wow!! I have never been treated so poorly in a store in my 55 years of life. I went into get some…read morestain samples put on a board. first I was told by Jim they couldn't help me because they had a truck come in with a big order. I was told to come back in the afternoon. I returned in the afternoon, when I walked in I was given a dirty look by Jim and asked were I buy my paint. Insinuating he didn't want to help me because I don't buy paint there or spend enough money there. After an argument he reluctantly helped me. I tried to smooth things over and explain to him that we do buy items from the store just not paint and that we even have an account set up there. Jim's response was well use it then and not in a nice way. I don't go in there daily but I go in there enough to know that his name is Jim and the owners name is Bob. Obviously we will never use this hardware store again in the future.

There are a ton of franchised hardware shops in the area, basically 1 per small town. The ace in…read moregrayling is typically my go to outside of the one in downtown Roscommon simply due to location and familiarity. This one is still in Roscommon county but is on the way to Higgins lake. By far the BEST against the others I mentioned. Not only are the hardware and home improvement sections larger but there's also a great selection of gardening, camping, fishing and beach equipment! So literally the selection caters to all Higgins lake and KOA visitors in the area! Don't pass this place by for a last minute purchase this summer they have it all with a good price and fantastic service!

The Home Depot

The Home Depot

(8 reviews)

$$

Just had to say that (employee) Ron F. is a great asset to the Home Depot Prudenville location! He…read moregoes beyond the norm to provide great customer service. You are lucky to have him representing your store.

Before I say anything else: NEVER, EVER deal with a guy named Jamy (yes, that's the correct…read morespelling) in Millwork! He was rude, condescending, hostile, and dismissive - probably because I'm a woman - but whatever. He was aggressive from the start and kept talking (really yelling) over me so much that I finally said, "Can you just listen?" Then he got all butthurt and said "Wow!" and told me to he wouldn't deal with me anymore, like he wasn't the one who being a complete jerk from the start. So, on to the real problem and a note about the people who were actually awesome. I've been trying to get the doors I purchased (and paid for in full) installed for 4 months now. They were supposed to order two custom-sized doors (an exterior door and a screen door) back in April. I waited 6 weeks for the first doors, and they came in so damaged they were not able to install them. I don't think that was Home Depot's fault. No problem so far. They reordered the doors and we scheduled the delivery/install. However, when the installers (who are not from Home Depot and were actually great) arrived they had the custom exterior door but Home Depot gave them a standard-size screen door, even though I bought and paid for a custom door. A standard size - obviously - wouldn't work. Over the next 2 weeks I called to try to figure out what was going on and was always promised a call back, however, no one ever called back. I finally went in person to Home Depot to cancel my order all together and get a refund which is when the interaction with that Jamy guy happened. The woman who DID end up helping me was an angel named Jeanette. However, even she said the order was in such disarray she couldn't tell how much the screen door cost, how much should be refunded, or when the replacement screen door order might actually be in. I had all my paperwork, but they couldn't accurately even really read what had been sent to me. On top of that, Jeanette said there was a balance on my account, which didn't make sense because I was holding the payment receipt. Because she was so nice, I decided to just wait and see what happens with the screen door reorder. I hope I actually get a screen door and am not out $750 +/-. The customer service manager, Chris was also really helpful. Unfortunately I won't be shopping there anymore because of the scary, aggressive dude. The takeaway from this is: If you're in the Houghton Lake Area, just call a local company and - for God's sake - avoid Jamy!

Gill-Roy's Hardware - hardware - Updated May 2026

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