For Northern Michigan, this hardware store is huge. They have an excellent inventory. They are a…read moreYeti distributer and have a wide selection. We went to Gill-Roy's for hearing protection and found exactly what we needed. The store truly lives up to its name, Gill-Roy's does indeed "got it"

Just had to say that (employee) Ron F. is a great asset to the Home Depot Prudenville location! He…read moregoes beyond the norm to provide great customer service. You are lucky to have him representing your store.

Before I say anything else: NEVER, EVER deal with a guy named Jamy (yes, that's the correct…read morespelling) in Millwork! He was rude, condescending, hostile, and dismissive - probably because I'm a woman - but whatever. He was aggressive from the start and kept talking (really yelling) over me so much that I finally said, "Can you just listen?" Then he got all butthurt and said "Wow!" and told me to he wouldn't deal with me anymore, like he wasn't the one who being a complete jerk from the start. So, on to the real problem and a note about the people who were actually awesome. I've been trying to get the doors I purchased (and paid for in full) installed for 4 months now. They were supposed to order two custom-sized doors (an exterior door and a screen door) back in April. I waited 6 weeks for the first doors, and they came in so damaged they were not able to install them. I don't think that was Home Depot's fault. No problem so far. They reordered the doors and we scheduled the delivery/install. However, when the installers (who are not from Home Depot and were actually great) arrived they had the custom exterior door but Home Depot gave them a standard-size screen door, even though I bought and paid for a custom door. A standard size - obviously - wouldn't work. Over the next 2 weeks I called to try to figure out what was going on and was always promised a call back, however, no one ever called back. I finally went in person to Home Depot to cancel my order all together and get a refund which is when the interaction with that Jamy guy happened. The woman who DID end up helping me was an angel named Jeanette. However, even she said the order was in such disarray she couldn't tell how much the screen door cost, how much should be refunded, or when the replacement screen door order might actually be in. I had all my paperwork, but they couldn't accurately even really read what had been sent to me. On top of that, Jeanette said there was a balance on my account, which didn't make sense because I was holding the payment receipt. Because she was so nice, I decided to just wait and see what happens with the screen door reorder. I hope I actually get a screen door and am not out $750 +/-. The customer service manager, Chris was also really helpful. Unfortunately I won't be shopping there anymore because of the scary, aggressive dude. The takeaway from this is: If you're in the Houghton Lake Area, just call a local company and - for God's sake - avoid Jamy!

The staff are very friendly and knowledgeable. There has never been a time that I have visited this…read morestore and they didn't have what I needed. Perfect alternative to the big box stores. Personal attention to your situation and the proper remedy to any problem. Great small town store!!!!

I live on the west side of Higgins Lake and between hobbies, gardens and home maintaince I find…read moremyself at the West Higgins Lake Hardware 3 or 4 times a week, and sometimes a day. Great people who know every item in this store and are happy to help you find some odd sized chrome screw or a paint for vinyl. They not only can find it, they have it to find. This 5 minute drive saves the big drive to the nearest box store. More than once the box store did not have what I needed and the store worker says I should try the 'other' hardware store. And they were right. Now I start here and save myself time, money and frustration. You would ot think that you could get excited about a hardware store but when in need this is a great resource in the neighborhood!

Great customer service! Friendly welcoming personnel. Almost always have what I need. Organized…read moreisles.

They have most anything you need. And, great service! A small town store with with small town valuesread more

I trust St. Helen Hardware because their service, professionalism, and friendliness are second to…read morenone. The staff KNOWS the store and their products. If there is a specialty item that you need, they will order it from Do-it-Best and have it delivered pronto. I've had many painting projects both at home and at work, and I will go nowhere else for my paints. Their color matching is perfect, and the paints are top quality. A small community like St. Helen is very fortunate to have such a helpful and professional local business.

Excellent customer service and support. Found what I needed at a good price. Clean and neat.read more

This place is the best place to go if you need anything in Gladwin in the hardware department. We…read morefrequent this hardware all the time. The most helpful staff in the area. They're very respectful and always out to make sure that they give you the best deal for the money. I take problems into them all the time, and they find the solutions, and the parts. You can't beat a hardware store that will help you as much as these people do, and no what they're doing.

Over the top "awesome customer service"! Today I had the…read morepleasure of receiving the epitome of great, customer focused service! I was in the Mancelona True Value for a replacement bulb for a light fixture. They had just sold the last one in stock. Rather then sending me away with out the bulb I needed, they removed one from a fixture for sale and sent me on my way as happy as I could be! I feel valued as a customer! Thank you

While I recently moved to the area, this was one of my first places I've visited in this new town…read moreof mine. The customer service is absolutely remarkable and welcoming.