For Northern Michigan, this hardware store is huge. They have an excellent inventory. They are a…read moreYeti distributer and have a wide selection. We went to Gill-Roy's for hearing protection and found exactly what we needed. The store truly lives up to its name, Gill-Roy's does indeed "got it"

Wow!! I have never been treated so poorly in a store in my 55 years of life. I went into get some…read morestain samples put on a board. first I was told by Jim they couldn't help me because they had a truck come in with a big order. I was told to come back in the afternoon. I returned in the afternoon, when I walked in I was given a dirty look by Jim and asked were I buy my paint. Insinuating he didn't want to help me because I don't buy paint there or spend enough money there. After an argument he reluctantly helped me. I tried to smooth things over and explain to him that we do buy items from the store just not paint and that we even have an account set up there. Jim's response was well use it then and not in a nice way. I don't go in there daily but I go in there enough to know that his name is Jim and the owners name is Bob. Obviously we will never use this hardware store again in the future.

There are a ton of franchised hardware shops in the area, basically 1 per small town. The ace in…read moregrayling is typically my go to outside of the one in downtown Roscommon simply due to location and familiarity. This one is still in Roscommon county but is on the way to Higgins lake. By far the BEST against the others I mentioned. Not only are the hardware and home improvement sections larger but there's also a great selection of gardening, camping, fishing and beach equipment! So literally the selection caters to all Higgins lake and KOA visitors in the area! Don't pass this place by for a last minute purchase this summer they have it all with a good price and fantastic service!

Great service, and friendly staff. Their staff is very knowledgeable and always willing to help…read more Also you are not looking down every aisle to find someone to help like the big box stores since someone is always there and proactive in asking to help. I found their COVID/Mask policy to be just fine at the height of the pandemic and never once felt anyone was too close or posed any type of threat to my health. I will continue to visit this establishment for my hardware needs.

Recently I had a similar experience at Wilds True Value. Upon entering the store a young female…read morecashier, not wearing a mask informed me (as I was securing my mask) that it isn't needed at this store. I replied, "well I do". A few minutes later another female employee approached me with an offer of assistance however she too was NOT wearing a mask, nor practiced social distancing. The staffs lax attitude towards the safety of my health and many other mask wearing customers is sufficient reason for me to drive by this establishment and give my business to the big box store further east on M55. I have always tried to support small businesses, however there is a limit to my willingness as I am practicing safe measures to avoid becoming ill during the pandemic.

I trust St. Helen Hardware because their service, professionalism, and friendliness are second to…read morenone. The staff KNOWS the store and their products. If there is a specialty item that you need, they will order it from Do-it-Best and have it delivered pronto. I've had many painting projects both at home and at work, and I will go nowhere else for my paints. Their color matching is perfect, and the paints are top quality. A small community like St. Helen is very fortunate to have such a helpful and professional local business.

Recently moved to the area and came in a number of times for various reasons and have had nothing…read morebut fantastic service. Friendly people on the floor helping out and friendly fast people helping at checkout. The Grayling Ace is definitely the place.

Absolutely terrible experience. Berated by the owner and disrespected for being medically unable to…read morewear a mask. Even after explaining myself, and attempting to merely get an idea as to their inventory before I went back outside, I had been verbally degraded and forced to leave for my medical condition. Will never, ever return here again and will warn every person I meet about this hardware store. Dealt with the owner directly, a complete and utter horrible person.

My experience at Dubois was to be considered inadequate. An older Harley Davidson wannabe look…read morealike was supposed to services me. He started service another woman while supposedly solely giving me his attention.

I have used this place A LOT!!!!! It is my pleasure to do business with them. They are…read moreknowledgeable about their products and VERY fair. I will continue to do business with them and highly recommend them. If there would have been more stars available I would have given them more. They are above what could ever be expected in both rental store and the hardware store.

Extremely disappointed with Home Depot. My mom purchased a brand-new refrigerator from them that…read morehas now broken down three times while still under the manufacturer's warranty, yet Home Depot refuses to stand behind the appliance they sold her and simply sends her elsewhere for help. After three failures, she shouldn't have to keep fighting to get a working refrigerator.

Just had to say that (employee) Ron F. is a great asset to the Home Depot Prudenville location! He…read moregoes beyond the norm to provide great customer service. You are lucky to have him representing your store.