This was my first and will be my last time visiting this nail salon. I was vising from out of town for an event and this salon was recommended to me, and I was very excited to visit with the intention of bringing my friend to treat her to a nice mani/pedis day for her birthday! Upon arrival, we were sat down and only once nail tech sat down with us and began our services. It was until 30 mins into the nail tech beginning service on me when I realized that they were short staff, which is understandable, but it should have been communicated as a common courtesy to customers about the expected wait time. Not everyone has time to sit all day at the nail salon waiting to be helped. If we were told about the wait time, we would have left. There is no sense of time awareness at this place and 0 to none professionalism. The same nail tech who did my manicure also did my friend's manicure. No one else assisted. I chose dip powder, and she wanted cat eye. I didn't get the color I wanted even after I told the guy which option I wanted. It wasn't until he was finished with me when I realized this isn't the color I wanted. With dip, you never know the finished look until he applied the topcoat, and it wasn't what I wanted. I couldn't ask him to fix my nails because it had already been an hour, and he just started on my friend. We were running short on time since it's already going to be two hours since we have been at the salon and our pedicure services haven't even started. We had other things to do. I wasn't happy with my nails, so I went to speak with the front desk guy who was a young guy, and he pretty much told me his recommendation is to pay attention next time. What kind of customer service/professionalism is this. I shouldn't have to sit there and monitor my nail tech to get the color I wanted correct. I might as well have done it myself. While the nail tech was doing my friend's nails, he repeatedly stopped doing her nails to comment on live streams or text whoever he was conversing with. This was extremely maddening. He did not care that we were sitting in front of him. He was solely concerned about whatever was going on, on his phone. I had to cancel our pedicures with the manager, who then proceeded to offer that I can do my pedicure right now while other women are waiting for their pedicures. I have been sitting in the same chair for an hour just waiting and my friend sat waiting for an hour as well and now when we decided to cancel our pedicure you want to offer to start my pedicure. It was preposterous. While talking to the manager, I saw the nail tech texting again while doing my friends nails and advised her that this is also why we have no more time to available. It took her saying something to him for him to pay attention to us and even then, he didn't do what we wanted with her nails. This was the worst experience ever! I didn't get to give my friend the birthday experience I anticipated, and both of our nails were disappointing. We weren't compensated for our horrible experience. We will never come back. Just awful. read more