It's rare to find a contractor you can rely on for two decades, but Fai at Level 8 Construction is exactly that! He's been my go-to guy for 20 years, tackling everything from a rental unit update to two complete home remodels. He even installed a hydronic floor heating system for me 13 years ago-and has helped me maintain it ever since. It's fantastic, energy-efficient, and keeps the floors so cozy. I really appreciate that Fai is always learning about new innovations to give the best advice for whatever I'm trying to do. He's totally upfront about his pricing and keeps me in the loop if anything needs to change. He's incredibly quick to respond and gets the work done fast without sacrificing quality. Fai is a true professional, and honestly, just the nicest guy you could hire. read more

I needed a Toto Washlet+ toilet installed as soon as possible and Fai was able to squeeze me in on Christmas Eve. He and his staff was punctual, polite, and worked very cleanly; left no mess after install and respected our home (performed the install with no shoes on, as we have a no shoes inside policy). His prices are very reasonable as well. I highly recommend Level 8 for your Toto needs. read more

If I could give a zero review I would. Other reviewers mention insubordination, poor workmanship, lies and endless construction. All are true, and then some. You get what you pay for. He uses off the street workers and has no idea what he or they are doing. I needed a very simple remodel done, and it doubled in time. Nothing was built correctly. Nothing looked like a professional had done the work. Do yourself a favor and avoid avoid avoid. Don't hire him because he's cheaper than someone else, unless it's demolition. read more

Fai at Level 8 Construction has done many projects for me over the past 20 years. Including 2 full home remodels and a rental unit. He installed a hydronic floor heating system in one of the houses 13 years ago and has helped to maintain it over the years. The system is fantastic, keeps the floors and house warm and is energy efficient. He stays up to date with the latest innovations and gives his best recommendations for desired solutions. He is transparent with his pricing and communicates well with any changes. He is always quick to respond and gets the job done quickly. Fai is a true professional and the nicest guy to boot! read more

Fai assisted us with some renovations we wanted for our new house. His expertise, professionalism, and pleasant demeanor made the entire process smooth and enjoyable. Fai was always available for questions and we were aware of everything that was happening during the course of construction. Any issues we had were immediately addressed and we always felt prioritized. Fai's team was also very respectful of our space and time. The quality of the work was outstanding, and Fai's thorough review process ensured that any concerns were quickly resolved. We would highly recommend Fai and Level 8 for any residential construction project! read more

Fai has done many jobs for me and my family for almost 20 years. He is our go-to contractor and is always a pleasure to work with. Fai is very honest and personable and always demonstrates a high degree of expertise and professionalism. He is very knowledgeable regarding all the trades and disciplines in residential construction and is skilled in utilizing his experience to find the best solution to any construction issue. He takes the time to listen to our questions and concerns and offer suggestions and options to address our needs - oftentimes his recommendations are better than the ones we were considering initially. His solutions always have the perfect balance between being functional and economical. The work performed includes 3 full scale residential remodels, a commercial remodel, installation of many large appliances, installation of a hydronic heating system, waterproofing, exterior facade repair, and exterior concrete replacement. All the work was performed beautifully and the quality is impeccable. Fai takes responsibility for all the work and is always reachable in the event we have questions or concerns. He is responsive to all our needs and is always transparent about what is happening during the project. I always feel informed and up to date regarding any construction project that Fai and the Level 8 Team is working on. I appreciate that Fai takes the time to check in on the work being done to ensure that all quality standards are met. I would not hesitate at all to reach out to Fai any project and would highly recommend him and the Level 8 Construction team for any home repair or renovation. read more

Our old tenants left one of the residential units above the commercial space and the unit was in pretty poor conditions when they left it. This unit needed a COMPLETE remodel. So we decided to hire Fai again. He tore down the ceiling and the walls to the studs. All of it was lath and plaster so it was a pretty big demolition job. While it was bare studs, he suggested plans to utilize the space a little more such as moving walls to make the main bathroom bigger and getting rid of old vent space to open up the kitchen more. He did normal check ins and walkthroughs throughout the process making suggestions and fixing problems he saw on the way. Sure, there were some delays because this was during COVID, but he was honest about it and said we could wait for it or he came up with an alternative. Some stuff I waited on, such has the type of flooring I wanted on the bathroom floor and others I took the alternative. He put in new electrical, plumbing, sheetrock, replaced all windows, doors, walls, added another sink, and toilet, and all cabinets. He even took the time out of his day to go looking for cabinets with me and gave his suggestions on what to look for and what would look good/reasonable price. One of the biggest sellers was he added baseboard radiant heat to all the rooms and hallways so each room can be controlled separately for heating. He did this for the same price he would have added ducts. So this heating was more clean and not blowing hot air and could be used with the new water heater to save space in the unit. This was a big plus. He even used the old door trims that were original from the units and saved them for the new doorways to keep its old charm. What I also liked was Fai wasn't afraid to tell his workers to redo some of the work if it wasn't up to his standards. For example, I thought the bathroom tiles looked okay, but Fai told his workers to redo it with different tiles because he thought it would look better. And he was right! Fai was very knowledgeable throughout the project and was nice he never tried to upsell me anything. At one point I was trying to save money and didn't want to knock down one of the lath and plaster walls because it looked "ok". He just knocked it down for me and says it will look better that way. He even added a few extra outlets for me and other things and didn't charge me for it. He basically created a 21st century home from a 1900 building. I moved into the unit after and it's been great after a year. A few problems did come up that you wouldn't have noticed unless you lived there. For example, I noticed a paint bubble formed in a small corner of the room that I don't use that often. Bathroom fan was not strong enough. Sink not draining fast enough, etc. Small things that you would not notice right away. Fai came by with a few of his workers and fixed all the issues I had without charging me. He even did extra things not related to the original work, such as fix the front gate and get me new window screens and he added a door to the hallway closet because he said it would look nicer. While he was there I even asked him a quote about painting the exterior of the property. Fai's company is honest and reliable. San Francisco property can be tricky because of the layout of the buildings and the age. Fai is very knowledgeable about the current codes of constructions,especially in San Francisco, and always knows a fix to a problem. This is why I like to hire him for big and small projects because one problem can lead to another type of problem during a project and its easier to have one person coordinate everything. Fai is also always trying to stay within the budget that I set and has suggestions where to cut costs and where we should spend a little more. This project turned out great and would definitely hire his team again! read more

Fai and his foreman sam were easily the worst I have ever worked with. We are 2 years into an 8 month project and it is still not done. He messed up so many things I need to now go elsewhere to fix things like not leveling our floor before installing hardwood floors. They are popping up all over. He refuses to fix it among other things. He said he was a furnace guy and it took him 2 years to get it working and it sounds like a freight train and there is no heat in our basement. I could go on, but don't have the time.. He and his team are just horrible. Look elsewhere. read more

Fai and Foreman Sam recently remodeled my rental 1 bedroom apartment in San Francisco. During the renovation, I have decided to list the building for sale. To make a long store short, Fai and Sam worked with me on 3 change orders, and after the building was sold, they continued to work with the buyer to add their own finishes. Overall, I am very pleased and satisfied with the project and will recommend Level 8 Construction to friends and family. read more

Fai Wong of Level8 Construction is an excellent contractor! He is a very nice guy and easy to work with. He is very knowledgeable with current construction laws and codes in both residential and commercial dwellings. He is also a wealth of information on current, modern products and ideas. He could have been a designer in another life. What stands out most about Fai Wong is his demand for excellence. He pays attention to detail and makes sure it's done right. If something is done unsatisfactorily, he would have no qualms to rip it out and do it again until it is correct. 5 years ago Fai remodeled my parents old flat in SF. He recommended a tankless water heater in addition to running the pipes throughout the flat so there would be "central heating". Now we don't have to buy any space heaters nor do we have to wear down jackets indoors! Fai Wong did an immaculate job throughout the entire flat! Today, Fai and his wonderful team just remodeled my kitchen. His team was very flexible in working with the Pandemic schedule in which many items got delivered by piece meal! They were extremely efficient and their finishing work was impeccable! One last word regarding Fai is that he is 100% for his clients. If there is a request from the client, and it's not in Fai's realm, he will go at great lengths to research to try to meet the clients needs! I highly recommend Fai Wong of Level8 to do any construction work you need！ read more

Bad management and poor communication. Foreman will tell lies to cover up their mistakes and blame employees for not listening or being insubordinate when they are simply expressing their concern and worries. If your working here as an employee, it's better to shut up and do as your told than voice a concern even when your right. read more

I met Fai Wong in 2007 while remodeling our condominium out near Ocean Beach. I had just fired a non-responsive contractor who had done some of a fairly extensive remodel including structural work, but was only about 2% finished. So as I interviewed potential replacements, worried about schedule and unforeseen potential issues, I was impressed by Level 8's attention to the task at hand, his thorough evaluation of the materials I put before him, and the timeline I had hoped to stick to. Whiie as usual, a bid of this magnitude drew many respondents, Fai's was detailed, clear, and prompt. He had developed an excellent project plan, schedule of payments and milestones he planned to achieve on a timeline slightly longer than I had asked for. His references checked out, as did his contractors license with the state board, and we hired him. They went straight to work, including building the scaffolding that would be required to complete the job. We worked together for many months through many phases of the remodel. I never had any trouble contacting him when I needed to, or with him responding when the inevitable snafus popped up. Like clockwork he hit his milestones and we paid him, and as the crews came and went I found them all pleasant, responsive and hardworking. They completed all sorts of structural, electrical, design, window and door installations and replacements and finally built the kitchen from the ground up. When he didn't have the resources he needed to achieve and outcome, he was straight up with me and adjusted the billing, or did the engineering change orders. read more

Fai Wong and Level 8 Construction masterfully handled our SF remodel project! Fai's foreman, Sam, and their entire team of employees and subcontractors were remarkably responsive and thorough. Fai was always looking for ways to save costs and recommending innovative approaches to solve the inevitable issues that come with remodeling. We found Fai to be very fair, thoughtful, and a pleasure to work with. My wife and I highly recommend Level 8 and would use them again without hesitation. read more

To avoid the worse construction company. Poor management, and lack of responsibility. So expansive !!!!

Our Russian Hill 14 unit building in San Francisco replaced a cracked sewage pipe in our interior walls. We contracted with Level 8 to remove and replace the walls, paint and upgrade electrical areas. Fai Wong and his team did an outstanding job. They showed up at appointements as scheduled and the work was completed on time and on budget. Level 8's work is professional and flawless. The cost is fair and reasonable for the qualtity of the work. I highly reccomend Fai Wong and Level 8 Construction and look forward to working with them again. read more

I had a terrible experience. Fai Wong's crew showed up sporadically and he did not communicate well. He failed to tell me I needed a permit from the city for work he did and I got cited for it and had to pay a fine. read more

This is the contractor you would want to use. Fai is reliable and delivers his promises.I have hired him on and off for the past 5 years. I have nothing but praises for him and his company. After a nasty contracting experience, I am relieved to be able to move into my house with a remodeled bathroom and kitchen.5 years later, I am still getting praised about the remodeling when friends visit. read more

We had Fai and one of his crews (including Paul the foreman, who was a very experienced contractor himself) do a nearly full house remodel in 2010-11 and they did a great job. Although we went way over budget (due to our upgrades and some problems in the existing house we discovered), we are totally happy with the results- it has withstood the test of time. Fai is an honest contractor- very hard to find these days. read more

I've had Level 8 do 2 big full house remodels along with many smaller jobs over the past 10 years. I find them to be on time, efficient and leaves the place clean. The quotes are fair and the workmanship is excellent. If there is anything that is not right, they will work with you until you are satisfied. read more

It isn't often you find contractors that you want to rave about...I work in the "trades" so I know how hard honest and dependable contractors can be to come by. Fai Wong at Level 8 Construction Inc and his crews are efficient and professional, They were on time, did the job agreed upon, stayed until it was finished and allowed me to work with them doing what I could do to save money. Because of their excellent work my home in Pacifica was ready to put on the market in record time in beautiful condition, Fai Wong stayed with me every step of the way. I highly recommend Level 8 Construction Inc....you will be amazed how enjoyable a project can be using them. read more