Very knowledgeable. Friendly people in there. They helped…read moreme resolve my issues and answered my questions . No pressure no upsell. I'm going to buy my next bike there for sure.

A couple of weeks ago I had an issue with the tire on one of our bikes just hours before we were…read moreleaving on a cross country trip. Service like I received is rare, so I had to come back and leave a review. Biscari Brothers fixed the bike very quickly. They checked out the other tire and had me back on the road. The service was exceptional and I would highly recommend this bike shop and the owners!

They can solve all your running, cycling, and swimming needs. I took my bike in for a fitting, and…read morewhile pricy ($100) was worth it for the added power out of my bike. Scott one of the owners was clear on all the recommendations, and didn't up selling me on anything. Walked through several different set-ups to see what worked. These shops are very communal, and I must say this one felt very welcoming. Having a tri and running shop around is huge. They carry Hoka's so I'll be back.

I purchased a bike from Playtri Kansas City through BikeExchange. Here is a timeline of the events…read morethat led me to give them ONE STAR: Tues, 12/15/2020 Ordered bike, paid for shipping Tues, 12/22/2020 Bike was scheduled to be delivered via UPS, it never arrived; I checked the UPS website and saw "deliver to: Commerce, CA" (I don't live anywhere close to Commerce, CA and how is UPS supposed to deliver to an address without a street name or address number) Wed, 12/23/2020 Bike still did not show up; I rechecked UPS delivery and it stated "insufficient or incorrect delivery address to "Commerce, CA"; I called UPS delivery and tried to change the delivery address to add my street name and address #; UPS told me the address change has been restricted and that I had to contact the sender to change the delivery address, and also informed me that even if I changed the delivery address to the correct one by tomorrow, 12/24/2020, it won't be delivered by Christmas; called Playtri and spoke with a young man, who said the shipping person was working today and he would ask her to call me back; never received a callback from her Thur, 12/24/2020 Called Playtri again and asked about the delivery address on my order, spoke with an Anne @ Playtri and she asked me "have you moved recently?" (as if I ordered the bike, moved, and then didn't inform Playtri); then she asked me "do you live near McKinley Ave?" (as if I knew where McKinley Ave was in Los Angeles because I'm pretty sure every city in LA has a McKinley Ave); I said "I don't even know where that is without looking at a map" to which she responded, "because if you want this by Christmas, you need to go pick it up at the UPS on McKinley Ave" to which I thought, "ok," but actually responded with, "YOU GUYS PUT IN THE WRONG SHIPPING ADDRESS AND I CAN'T CHANGE IT, SO CAN YOU PLEASE CORRECT THE ADDRESS TO MY HOME ADDRESS? I DON'T EVEN CARE IF THE BIKE IS A LITTLE LATE AT THIS POINT" to which Anne responded, "ok, we'll correct the address to your home address so the bike is delivered to your home" Sat, 12/26/2020 Bike hasn't arrived; checked UPS website and it states "check back tomorrow for updated delivery status"; delivery address still says "deliver to: Commerce, CA"; told husband to call Playtri because I was tired of dealing with them; husband called and spoke with Anne, who said "your wife called already and we changed the address" (aka what the hell do you still want from us? We don't care anymore because we did our part); they NEVER accepted responsibility for not double checking to make sure they had the correct mailing address Sun, 12/27/2020 Checked UPS website and it states "check back tomorrow for updated delivery status" and delivery address still says "Commerce, CA"; I call UPS and ask them to hold the bike at the UPS off McKinley Ave so that I can pick it up tomorrow between 12pm - 4pm because they are closed on Sundays; UPS customer service places a hold on the bike so that it doesn't get placed on a truck for delivery Mon, 12/28/2020 Drove to the UPS off McKinley on the ONLY day it rained HARD in Los Angeles; got to the UPS customer service center and Darneisha asked me if I called UPS ahead of time to inform them to hold the bike for pickup because that's what you have to do in order to pick up the bike at a distribution warehouse; I told her I did call yesterday and spoke with customer service and they told me they would place a hold on the bike for pickup; Darneisha tells me that she cannot locate the bike anywhere in the warehouse because the bike was placed on a UPS delivery truck and is supposed to be delivered to my home tomorrow or the day after (aka I wasted a trip to the UPS off McKinley Ave Tues, 12/29/2020 Bike FINALLY arrives at my home at 9pm; the box is obviously open because someone needed to take a peak inside the box; my husband tries to put the bike together that night and noticed the fork offset got dinged upon shipping or at Playtri and the front wheel doesn't fit in-between the fork offsets; we debate what to do and ultimately decide to shave down the metal in the morning so the front bike wheel can fit; we research the issue and decide that we should not bend the offset back and forth because it can compromise the strength of the fork offset Wed, 12/30/2020 My husband files down the metal so the front wheel fits Conclusion: IN NO WAY AM I BLAMING UPS. In fact, Darneisha was amazing and deserves to be recognized for her assistance, she called me on 12/30/2020 to make sure I knew the bike would be delivered on 12/30/2020 or 12/31/2020. BUT WTF PLAYTRI KANSAS CITY, MO - clearly you don't care about customer service.

Warning stay clear of purchasing any from this company. One of the worst online shopping…read moreexperiences we have ever had. Sadly it was for my son's Xmas gift. They are extremely rude, condescending & unprofessional. No customer service or accountability. They simply do dishonest business! The way they do business they won't be open long! Trust me, spend your hard earn money elsewhere where you can trust you won't be ripped off!!!! They are a scam

I bought a helmet its been 3 weeks and no update never shipped. Don't waste your time or money.read more

Probably one of the best experiences I've had at a bike shop. The staff was knowledgeable and so…read morehelpful in getting my wife fitted for a new bike. This will definitely be our go-to shop from now on!

I just spent 10 to 15 minutes walking around the store waiting to be waited on. I wanted to…read morepurchase a new helmet and cycling shoes. There were three gentlemen standing behind the counter none of which offered to help me. One may have been a customer the other two were definitely employees, I made eye contact with them and still not one of them offered to help me. I just walked out of the store. I will not be going back.

I am a new resident to Missouri, and I needed to find a repair shop for my vintage motorcycle after…read moreit was damaged in the move cross country. I was just looking initially for an estimate, and after receiving poor treatment from a previous bike shop in another city, I saw that Bike Works Unlimited was only a mile and a half from my house. Not only were the folks respectful and courteous, Dennis offered to come look at the bike at my home, as it was not rideable at that point. After parts came in, his coworker and he came and trailered the bike back to the shop, and the work was completed that day, along with my inspection. From start to finish, Dennis and everyone else I met at the shop was professional and the service was outstanding! I will definitely be taking my business there in the future. Laurel C.

From the owner: We specialize in Harley Davidson Service, Customizing, Lighting and Stereo Systems, we also work on…read moreall makes and models of Motorcycles.

Smithville location. The person couldn't have been less personable or unhelpful. Took weeks to…read morerespond to online order. Finally contacted Shopify and the told us this is the norm that they don't communicate. Shopify offered to see if they could procure us a refund. Never heard back so stopped by store. When I went into store to make sure we were getting our refund because no one notified us he acted annoyed. When I asked if they just did online fulfillment offsite and they kept inventory onsite he looked at me like I asked the most complex question ever. Must not need customers.

The customer service is great. I reached out via telephone and an email for confirmation of…read moreavailability on hunting gear which they had in stock. Great prices and fast delivery!

Shopping for sports or outdoor items, many brands from clothing, shoes, equipment and you can…read moretryout the golf club or bat. Usually plenty of sizes and might even find it on clearance. Now both entrances are open instead of just East side. Huge store!

Isaiah was great! He helped me place an order for a pair of…read moreshoes that were in store on sale but not available in my size. They were delivered within a few few days and I really appreciate his assistance with everything.

Terrible customer service. I had a problem with a couple of products purchased a few months earlier…read more(4/5 months earlier) obviously all they did was tell me that I have to call Nike and Joola directly to resolve the problem. I don't understand the point of paying a more expensive product from them compared to buying it at a much lower price on the web. they were so useless.

We went here to get a pair of shoes on a Sunday, and we ended up waiting 15 minutes to be helped…read more(we never were) before we ultimately left. There were quite a few people there and one poor young man was left to manage the whole shoe section alone. I don't blame him, I blame management for not having anyone help him get through the many customers.