Sunday, June 1st, 2018 I notice my pool vacuum MX8 isn't moving. One wheel is not moving at all. I watch a youtube video to troubleshoot and find that the motor that runs each side sometimes needs to be replaced. I looked for a local pool service shop and chose Leslie's Pool in Tulare. I walk in carrying my pool vacuum, being a brand new customer and unsure of where to go I go to the main counter. Two girls are working. Neither greeted me as I walked in. There were no other customers in the store. I thought, well that's rude to not say "hi, how can I help you?" or "How are you today?". Nothing. I think one was smiling. I just started talking and said that I'm pretty sure I need to replace the motor because my vacuum isn't moving and the bottom of my pool is all dirty and green. (Poor choice of words on my part- its not green, the water is clear there's just crap at the bottom that needs to be vacuumed) Right away, Rosa responds while walking away from me "if your water is green then you have water chemistry issues, it's not your vacuum." Then I corrected myself and said "it's not green, it's just dirty at the bottom but the pool vacuum is not working." She says "well I don't have any parts in stock for the MX8 so it will be 5-7 days" I asked if Visalia might have the parts. She says, "Oh you want me to call?" Now I'm irritated at her rude attitude and respond with "wouldn't that be your first go-to? To offer to call another store to see if they possibly have the parts in stock so I can get my vacuum fixed today? Rather than just tell me 5-7 days?" She smiles and says in a smartass kinda way "No, it's not." She calls Leslie's on Mooney in Visalia and they have the parts in stock. She says "Visalia has them." and left it at that. So I picked up my vacuum and walked out super irritated. Why bring my business here if I'm treated so rudely here? I definitely will not be spending my money there that's for sure.
I drive to the Visalia location, I'm greeted as soon as I walk in. They confirmed they have the part and while someone is helping me I start complaining about Rosa in Tulare and others chime in about how RUDE she is all the time! What the heck! If she's that rude all the time, why is she still employed there?? I call the next day to speak with the manager about it...... She's the MANAGER! Are you kidding me? Unbelievable.
Side-note- If you sell the MX8, why don't they have parts for the MX8 ALWAYS in stock? Poor management if you ask me. If you sell something and you provide service for that item, keep the parts in stock. read more