Bought an American Whirlpool hottub from this company at their Lakeland location two years ago…read more Went with a local company, knowing we would pay more, because support was important to us. They did tell me that they were going to be discontinuing that brand but that they would still provide service. Now the hottub can't get hot (I keep it set at 104 degrees and it is stuck at 99) so I called them to see about getting it serviced. Now they no longer service these hottubs and that I need to call the company to see who can service it. They couldn't/wouldn't help me find someone to service it! Guess now that they have my money, I'm on my own. Would never go back there again. UPDATE: Closest certified American Whirlpool service center wants to charge me $471 for travel expense. I have messaged this company to ask for help since they assured me they would still service the hot tub we bought and I never heard back from them (that was over a week ago. I also called the Brandon location to see if I could get some help and all I got was "I'm sorry!". No offer to help in any way. I hope others will see this before deciding to do business with these people.

Buying a hot tube through the Racetrack Road location has been an awesome experience from sale to…read moreinstall and setup. Dave helped us choose the perfect spa and was great walking us through the extra challenges of buying a hot tub mid-pandemic. Our original hot tub became back ordered, but he was able to help us find an equivalent model at a great price and in a timely manner. We are very happy with the results and glad we went with them!

The owner is amazing!! Took the time to help me understand how our hot tub works and was very…read morepatient with my silly questions. Most of all on a Tuesday night at 7:49pm the owner is texting me to make sure everything was ok. And then responding to me next day was fantastic. Felt like I was actually important. Thank you Dutchcraft you are amazing!! From Sami on Indian Rocks Beach!!

My husband I were getting our pool resurfaced and needed to have the spa pump repaired since it…read morehadn't been working for some time. We recently discovered Dutchcraft Services and reached out. Cara the owner, was very gracious and advised she would have Ben, her husband, come out and look at the spa pump. Ben came and looked at the pump and felt confident it could be repaired. He ordered the necessary parts and indicated he would let us know when it came in. In the meantime, we mentioned to the pool builder doing the resurfacing that we had contacted Dutchcraft Services to repair the pump. Marty, from US Pools without us asking, stated that Ben does great work and he also recommended them. How cool was that? Ben completed the work. we had a hiccup, not because of anything Ben had done wrong, but the company putting the pebble sheen had plugged the spa to avoid material going into the pipe. They unplugged it and the spa pump works like a charm!! The best part, Ben's price was very reasonable! We are sooo happy with it and we are using the spa more than we ever have! I love this family owned business, they care and are meticulous with their work. Even though I hope we don't have another broken pump, it is reassuring to know Dutchcraft does great work and they are trustworthy and I can contact them should we ever need.. David and Denise

I have been coming to your location 3800 Tampa Rd, Oldsmar, Fl 34677 for the last 6 years and today…read morewill be the last time I ever go into a pinch-a-penny. They have sold me the filters for my pool for the last 6 years and today they sold me the wrong one (little taller). I installed it and realized they sold me the wrong one. I go back to the store to get the correct one and the teller tells me that it's the one that shows in the system. I don't understand as they have been selling me the same filter for the last 6 years! They were ready to return it and I was going to give me the correct one and a older guy comes out of the back and said, "We can't return it since it is wet". Well of course it's wet its a pool filter. He was rude and didn't even offer a solution. I believe this is the manager/owner. He is a real piece of work and lost a customer for this location and pinch-a-penny. I would have been ok with a return stock fee or something like that, but this guy has zero customer service and does not know how to treat loyal customers.

TERRIBLE STORE EXPERIENCE. PLEASE REMOVE THIS FRANCHISE OWNER!…read more This is in regard to an experience with store 162 in Oldsmar, FL. Recently, I noticed my Hayward Navigator pool cleaner appeared to have a broken part. The cleaner was still functioning as normal even after the part failure and moving around and picking up debris but I figured it was best to have the part repaired. I brought the cleaner into the store to have it inspected. I was told it needed a pod kit and gear box. I agreed to have the repairs completed. I picked up the cleaner and brought it home and immediately attempted to use it but the cleaner would not move (only crawl). I brought it back for re-inspection and was told nothing was wrong. I brought it back home again and the results were no different. I called the store back and spoke with a different person who advised me that it was likely my pool filter/setup that was the true problem as the cleaner was repaired completely. I then decided to call the Pinch a Penny at 32350 US 19N Clearwater, FL as I was getting very disgruntled. I decided to bring the cleaner to this location to get a 2nd opinion as the people at the store 162 appeared to be out of ideas/unwilling to assist further. The 2nd store advised that both the turbine spindle gear kit and the A frame turbine kit need replacing. The technician explained that the turbine was difficult to move and was the clear factor in the lack of movement of the unit. I was very frustrated at this point as I had made 6 trips to Pinch a Penny stores and the cleaner is still not fixed. I emailed store 162 and the owner Peter to make aware of the problems and he called me and advised to bring it back in so they could re-inspect again. I did so and he speculated on many possible causes but could not verify the problem. I told him about taking the cleaner to the US 19 N store in Palm Harbor and the repairs that were recommended. He stated that the store recently became a franchise and they were scamming me to spend money I did not need to and the parts they recommended do not need to be replaced and once again stated it was my pool setup. At this point, I was unsure of who to trust, so I advised I would be ordered the parts myself from Amazon and completing the repairs as he insisted it would be best to purchase a new pool cleaner. I ordered the parts and completed the repairs this past weekend and the cleaner is now working and cleaned the pool. I emailed Peter again to advise the cleaner is repaired based off the recommendations from US 19 and stated that I felt he should try to make things right due to the wasted time/gas driving back and forth to the store. He called me this morning and I advised of my concerns and he cut me off and proceeded to berate me for 5 minutes about how I do not deserve anything and in fact I owe him money for wasting their time. I attempted to jump in a few times but he would not let me speak. I finally asked if I could respond and he stated no and hung up on me. This store displayed horrible customer service. They mis-diagnosed the true problems, which led to me making many trips to the store, ultimately going to another store, completing the repairs myself, and lastly, when I tried to bring up the concerns, blamed me and treated my very poorly (the worst I can remember ever being treated by a store). I escalated to Pinch a Penny corporate and spoke with Keaton who advised he would reach out to the store. He then called and told me he talked to Peter and cannot do anything because they are a franchise and they have no control over customer service even though it is under their umbrella. I escalated to his manager and was told they would not do anything for me because again the store is untouchable as a franchise. The only hope left is for Pinch a Penny to not renew their contract with this location. I made it clear to Keaton that many other reviews discussed how Peter is a complete jerk to his customers and he stated that this will be addressed with Peter at contract renewal.

We've been using Clearwater Pool and Patio for regular pool service and it has made a big…read moredifference. Keeping a pool clean and balanced every week takes more time than most people expect, so having someone dependable handle it has been really helpful. They show up consistently, keep the pool looking great, and make sure the chemicals stay balanced so the water stays clear. A couple of times they also pointed out small equipment issues early, which helped us fix them before they became bigger problems. What we appreciate most is that they're easy to communicate with and straightforward about what the pool needs and what it doesn't. No pressure, just honest service. If you're in the Clearwater area and need someone to maintain your pool or check your equipment, Clearwater Pool and Patio has been a solid company to work with. It's nice knowing the pool is always clean and ready to use.

Permanently closed down. I had my pool resurfaced by these people. The guy they sent to do the job…read morewas obviously not supervised and not reviewed for final release! Then I find out he was 'released.' I talked with staff and they became the middle man for management. They were working on a pool vac and gave me an option to add vacuuming to my service TWO WEEKS BEFORE THEY DISAPPEARED INTO THE NIGHT! Then they notify me by letter they terminated the company! GOOD!

UPDATE: 5 years post pool- install with this absolute NIGHTMARE of a company. We still deal with…read moreUNEVEN FOUNTAINS because they admitted to skimping out on plumbing and putting our deck jets on one plumbing line with one valve instead of 2, meaning the first fountain closest to the valve gets all the pressure and the second one is very noticeably lower in height because it gets less pressure. Our feet continue to get TORN UP in the pool because they sold us the pebble sheen but put in something MUCH COURSER which destroys everyone's feet. The bottom is SO SO ROUGH! Our concrete continues to be a huge issue and we will eventually have to have it redone or add a French drain because it is SO UNEVEN on one side that rain just sits and creates a complete mess! The roof they put in continues to leak like crazy as it did immediately after completion. People that come over to our home are appalled at the work of this company! I invite anyone and everyone over to see the complete CRAP work of this company! I am shocked they are still in business!

We had an amazing experience with Patio Pools. From the very beginning, the attention to detail was…read moregreat. Nancy spent a lot of time assisting with the design, which was complicated at times, but she stuck with us through multiple changes. Despite a slight delay with our paver delivery, the entire construction project moved swiftly. Patio's foremen were here to check on us throughout the process and answer and questions. Once the pool was filled, JP from Carefree spent an hour explaining everything we needed to know about our system and maintenance. We went with Patio because our neighbor recommended the company, and I would recommend Patio to the next family looking to build a pool. Here is a photo of my daughter helping us fill it!

These people are bad news you will never get the cover,and…read morethen you will have to fight for a refund after that they will send a collections company to contact you about a product you never got that they want to be paid for it anyway.........omg an example need to be set here in florida and send someone to jail and remove their business license

The cover took almost 6 weeks to arrive. I called and emailed regarding status of delivery with no…read morereturn response. Finally I did speak to someone after several attempts. I had to take half day off of work to receive the cover which arrived damage. I will now have to wait another 2 weeks and take more time off of work. NOT HAPPY. I would suggest choosing a different company for your cover.

John and his crew were awesome. John was so reasonable, a problem solver and was always willing to…read moretalk to other contractors regarding our pool liner replacement. The liner replacement was so quick and made such a huge difference. We've had our new liner for a few months now and we have had no issues. Thanks for the awesome service!

There is nothing negative that can be said about my experience with John, his crew, and the level…read moreof service. John was very punctual to both of our meetings and played a fundamental role in the final decision which I appreciate. The day of delivery and installation was as scheduled and both of the technicians how came to do the installation were very professional, kept the surrounding area clean and paid attention to every detail that guaranteed a perfect installation. There is nothing negative that I can find to say about them. Made this man very happy!!!!! Thank you to John and his technicians Mike R

Eric at this location was very unprofessional ride unwilling to assist me in finding an item. He…read moredirectly said I need a serial number or I cannot help you. He didn't even try to help.

Manager is very rude, and I was checking on how full my chemical was and he told me I couldn't go…read morelook or grab them. And he had an attitude when I was checking out. People are on a time crunch and to help speed things up let people do what they need to do and don't be a control freak just cause you are in charge of this little store.

Don't do business with this company. The person I spoke to on the phone was extremely rude and…read moreunprofessional. I was going to sell my palm trees to them and then I found out from their staff that came to my home that they provide free trimming to maintain the palm trees until they are sold. They never told me this so I spent hundreds on trimming my palms and when I called into the office to discuss this the person on the phone was so indignant. I canceled the contract and now I have obtained a lawyer because now they are claiming they maintained the palms by trimming them. Why would I have receipts for trimming palms if they did it? Then they claim they incurred other expenses. Believe it when people on here say they are offensive, ridiculous, bad business, liars, and rip off artists.

Unfortunately I did not read the reviews before contacting Sunscape to see about a palm tree. I…read morecalled them and went through the menu to contact sales in which a girl answered and told me that a sales rep would have to call me back When said sales rep called me back he informs me they did not do such little jobs as providing a palm tree then told me the Palm tree I was asking for is a cheap palm tree so they don't even carry it. And then proceeded to explain to me how they would have to leave a $10,000 job to come deal with my couple hundred dollar job. And advised me to go elsewhere. I can't believe he was so rude and then continued even with the scenario after he told me they don't carry such cheap trees. Apparently if you need anyting, make sure it's worth their wild or don't bother.