They have done a lot of work on our pool including shortening the depth at the deep end, new liner,…read morebuilding a sun deck, expanding the patio, removing and replacing a large side walk, and winterizing the pool. Nancey and Bill are fabulous to work with. Tank you

Take a look at the back of this junkyard company. It's unsafe and an eyesore in our community…read more(chemicals, metal, unregistered vehicles, filters, and a continuously filled giant open dumpster. I have a pool, live around the block, and would NOT buy so much as a gallon of chlorine from them. If they can't maintain outside of the building that is visible to the public, breaking all kinds of local health department and town ordinances, they should not be in business. Unfortunately, and suspiciously, my letters to the town have not done anything. This company should move or clean up. At the very least, put up a fence!!! Come drive by to see for yourselves. Photos just don't do it justice.

This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

We had a complete disaster on our hands. I purchased a custom-built 6ft tall cedar hot tub to use…read moreas a hybrid therapy pool/spa. Several contractors worked on the project. Let's just say mistakes were made and we experienced a lot of confusion and many delays. After about a year with little progress, I was having difficulty finding anyone trustworthy, who was willing to do the necessary revisions to complete the installation. To say I was desperate would be an understatement! Jason from Living Waters came to check things out and asked all the right questions. I could immediately tell he was an honest guy running an honest business. I was comforted by the fact that he was obviously knowledgeable about hot tubs in general. He could see that we were in a bad situation, but was willing (and able) to be creative, get his hands dirty, and do what was needed to set things right for us. Once I hired Living Waters there were no more surprises and no further delays. Jason has an extremely versatile skill set, which enabled him to address various little problems, which I would have assumed were outside of the project scope. He communicates better than any contractor I've worked with, constantly keeping me updated on progress and clearly articulating any hurdles he anticipated, while at the same time providing assurances that we were on track and on schedule. We had our first soak last night, and couldn't be happier.

Jason at Living Waters was responsive when I reached out and within a few days he was here. Spa…read morecirculating pump died but he diagnosed and replaced the pump in about a hour. Pricing is what I was expecting.

I can not say enough about the team that came to my home , they were all so helpful and kind to me…read more I needed a new liner , and I had termites , The person I spoke with in service Mike he as well was awesome , they have had to come back to my home serveral times they never seemed upset they were all so helpful no matter what questions I asked or how many times I asked the same questions I would recommend Teddy Bear to all my family and friends

Thank you Teddy Bear Pool's - we thought that we needed a new motor and my wife brought the old…read moreone with her - your workers told her that we didn't need a new motor and recommended the remedy. Thank you again!! Ken and Terry L. from Ludlow

We were blessed to have a chance of going here several years ago because of the FREE Livestrong…read moreprogram for cancer survivors. Now because of that my amazing wife, stage III cancer survivor is thriving and surviving! As a spouse and caregiver, I got to go here as well! Dawn and Sherrie are 2 of the nicest caring people in the World. Now we have continued to go almost daily, almost religiously. Power pump, body sculp, Zumba, yoga, and many other classes we both enjoy. A multitude of different instructors! All very skilled. High energy! Friendly fellowship amongst us all trying to age gracefully! Give it a try. I used to play basketball, volleyball, etc. now post spinal fusion this place is my pl to feel very similar after completing a class. Also because we're national members we've enjoyed classes in Northampton, Southbridge, Rochester NY, and Cave Creek, AZ. A wonderful place. Thanks to the amazing staff at Scantic valley ymca! Great work getting back through continuous covid19 pandemic!

This is the local YMCA to join. The staff is phenomenal and they have personal trainers available…read more(which my wife has been very happy with.) The locker rooms are clean as is the pool (actually the whole place is very clean and brightly lit.) They have numerous programs for all interests. Well worth the membership fee.

Five stars doesn't exemplify the level of service and attention received from Afrika. I am very…read morepleased today and looking forward to my next visit. Ten Stars!!!

Here's an update:…read more The pool has been dumped into a dumpster. It broke one year in. No warranty coverage. We fixed it and replaced the filter. That died a year later. We enjoyed this stupid pool for maybe three summers. Big regret. Do not work with these people, they're selling the worst pools and do not stand by them AT ALL.

My hot tub sprung a leak. Chris the tech was super responsive, quick, fixed it for a fraction of…read morewhat another company had quoted me. You guys have a life long customer in me.

We bought an above-ground soft sided pool from 21st Century about 5 years ago and opted to go with…read morethe salt water which is amazing. This year we did have some problems with the legs that hold it up as they were corroding. We are very happy with the replacements that were installed. The crew that came were efficient and professional (I'm sorry I don't know their names). A second problem arose with the salt mechanism and again we got excellent service. Mike made 2 separate visits and was very helpful in answering our questions. He worked in the crazy heat to make sure everything was operating correctly and double checked it all. Thank you Mike. We have had good responses from the office and service manager whenever we are in need.

I discovered Splashy Pools and Spa after my existing pool service told me they didn't perform a…read moreone-time cleaning during my pool opening which unfortunately, my pool badly needed. When I called Splashy Pool, they responded to my call right away and immediately scheduled an appointment within a day. The technicians did an excellent job vacuuming and brushing the liner, testing and balancing the chemicals and informing me of any follow-up actions I should take, all at a reasonable price. The techs were experienced, professional, friendly and careful and worked in extreme heat conditions. I was fortunate and grateful to have hired this company and wished I had found them sooner. Without a doubt I will be hiring them again in the future to open/close my pool.

they took my money and didn't service the pool. What else do I need to say to get my point across?…read more I don't trust this company.

I just had my second appliance delivery from Cluetts in the last month. First l had two air…read moreconditioners installed and then today we had a new refrigerator. First, the salespeople in Ware were very knowledgeable . We weren't pressured at all. We weren't pushed toward any model. We discussed our needs and the appropriate model. The staff isn't paid on a sales basis so there in no overselling. When we chose the refrigerator we liked I've was informed that the price had dropped $200! It was delivered today by two employees , Justin and Anthony . They were very pleasant and professional. They set up the refrigerator and explained all the options and features to us. They were fast and efficient. We have always purchased our appliances from Cluett's and will continue to do that. From purchase to installation the service was outstanding.

Great service! I was worried about my new floors and a heavy refrigerator but the team was super…read morecareful. Thank you!