Staff up front is always pleasant . Disappointed that the service desk in back is manned by several…read moreyoung inexperienced employees who do not seem knowledgeable about very basic pool opening techniques and filtration systems. Was hoping we would find more experienced seasoned staff. If you need your water tested they got you covered though.

I have owned a pool for over 25 years. This is the most honest and friendly pool store I have been…read moreto. They are always helpful and their prices are very fair.

This is a great place to BUY a hot tub but don't expect any help if something goes wrong. Brian…read more(the owner) never returns phone calls, you have to catch him in the office. The guy really knows what he's talking about but he's not into service. Maybe all these places are alike but if you buy at DelVal, make sure you know how to wire 240v and are prepared to spend a LOT of time on the 'Net if something goes wrong.

Service was terrible the owner is liar and had terrible communication about filters and parts they…read moresold please please DO NOT USE DEL VAL FOR ANYTHING ALL SUPPLIES ARE OVER PRICED AND THEY REFUSE TO HELP CUSTOMERS AT ALL!!!!!!!!!!! WAS ON CALL FOR CLARITY FOR OVER an HOUR TOTALLY HORRIBLE I WILL DRIVE 30 min away to get pool supplies before I give them a penny!!!!!!!!!please read the other review I'm not the only customer upset at the quality of service

We recently purchased the Jacuzzi J-495 6-person spa from Niagara Pools and Spa, and the entire…read moreexperience was outstanding. Our salesperson, Louise, was absolutely top-notch -- incredibly knowledgeable about every detail of the Jacuzzi's features and functionality. She patiently answered all our questions and guided us through each step of the process, from purchase to delivery, with professionalism and care. Her communication was clear, timely, and reassuring, making the whole experience seamless. We couldn't be happier with our new spa and highly recommend both the product and Louise's exceptional service!

inground pool installed that was a nightmare, issues with the concrete company that was contracted…read morewith Niagra. Pool liner issues, pool cover issues, not standing behind warranties with products. The staff that we were in contact with was rude and unbothered by the fact that we had just given them over 60, 000.00 in payment for the pool.

Terrible cistomer servive!! The tech came out to open my pool. Took the cover off and put my steps…read morein. However, he told me my salt system was broken and showed me how it was gushing water. He said the part warehouse was closed that day and he would call me Monday. I was not able to turn the filter on nor did he finish opening the pool. He stated they would finish opening the pool when they came back to fix the problem. I waited a week and called the parts/service line and left a message asking the status of the parts. I never got a call back. I called again midweek and still no answer. I called back the next Sat (2weeks later) for the pool opening department. Spoke to a lady on the phone about how upset I am that I havent been able to run my pool for 2 weeks nor did anyone ever get back to me. She told me nothing was ever ordered because they didnt know what salt system I had. Yet no one ever called to ask or tell me they werent able to finish fixing my pool. I told her I took it upon myself to disassemble the salt cell and it turns out nothing was broken the tech just didnt have a gasket properly installed. I fixed it and finished opening the pool. I told the lady that I shouldn't have to pay for the opening when they didnt even finish. She told me to come in with pictures of my pool (it was a swamp by this point) and water to test and they would give me the chemicals. When I came in the lady was trying to charge me for the chemicals until I argued with her. I'm pretty sure she only gave them to me because people were in the store listening. None of this is acceptable customer service. I should not have to beg for a company to make things right when they were the ones that messed up.

I am writing to formally express my dissatisfaction with the repeated issues I've experienced…read moreregarding the closing of my pool this season. On three separate occasions, I was given excuses as to why the work could not be completed as scheduled. Each time, I was assured it would be taken care of, yet the service was delayed again. Not only has this been frustrating and inconvenient, but it has also created unnecessary stress as the season has already changed, and I relied on your team's professionalism to ensure my pool was properly closed on time. I scheduled well in advance and expected that commitment to be honored. At this point, I feel that I have not received the level of service I was promised or paid for. I would like a clear explanation as to why these repeated incidents occurred, along with confirmation of when my pool will actually be closed. Additionally, I believe compensation or a discount on this service is warranted given the repeated failures and inconvenience. Lucas M

After a frustrating pool opening and many tears, I had to turn to professionals for help. Aqua…read moreMaster was able to come out quickly, troubleshoot and resolve my filter issue, and then address cleaning the pool and eliminating a ton of debris . In June, I wanted to fill the pool in, convinced this Summer was a wash. In July, the pool was immaculate, and Summer was saved.

They were quick to respond for all my questions and very reasonable with their prices…read more Carmen was excellent, taking the time to review what the needs were and offering his expertise but all the while deferring to what I wanted to do. He was extremely thorough. He also recommended some other services to consider in the future which were helpful, not high pressure.

Had an issue with my equipment text tom got a call back every thing is up and running…read moreGreat company Great customer service Part of the family!!!!

Guy who showed was great to fix leaks in pool However…read moreservice is for 3 hrs and up to ten patches. He was there for an hour and said call. Still issue. Obviously a leak still exists. Company wont return now. And manager wont call back either.

I paid them a lot of money to fix my pool and the pool is leaking losing water at the new filters…read moreleaking losing water and nobody's returning my phone calls. I guess do you know where we're gonna end up?

O NOT USE Niagara pools!!!!! DO NOT RISK YOUR EXPERIENCE…read moreAND MONEY ON THESE FOLKS My family hired Niagara pools to build an in-ground liner pool for our home. We were told the cost would be around $47,000 that actually cost us $53,000. They started work in the fall promising be completed before the next summer season. Due to what they claimed to be a fall with more rain than usual they could not complete our pool in the fall and that we would be first in line when construction continued in the spring. This DID NOT happen in fact I had to email and call throughout the spring for then to return to work on the pool. It did not get finished until the 2/3 week of July that year. Immediately we had problems with the pool. The lining in two spots continued to come apart from the seam at the top requiring multiple visits for them to fix. The pool light did not work, the heat ran sparingly, a large crease developed in the liner in the shallow end and the handle to the filter snapped off the first summer. All these things were reported to the maintenance department via phone and email. With no response in months of trying to get a hold of them. They finally came and addressed the handle and light. And told us the liner crease at the bottom and top liner pop out was from the pool settling. As seasons continued more and more creases have appeared in the shallow end to the point now that we have approximately 5/7 very large creases running the length of the shallow end. When requesting someone come look at it and it to be addressed and fixed. A very rude gentleman named Ken came to our home looked at the pool for a max ten mins determining that they were not at fault, and they would not be fixing the liner. He then ignored countless emails and requests to discuss this. Finally, after months he called me and told me that at some point the pool water had to be less inside then under, which it never was, and that we had not hired them to close the pool, which was never stated as part of the terms of their work warrantee, they would not guarantee the work and we would have to pay $8000 to a different company to come replace the 4-season old liner. Because they were not going to do it. I work as a manager in the home improvement industry, and this is the worst customer experience and customer focused approach I have ever seen. We as the customer where blamed for a pool with a liner that had a visible seam in the shallow end where 2 different pieces of liner were used and connected. The creases have occurred need that seam as has the continued liner popping from the top groove. Ken is the most egotistical home improvement individual I have ever spoken too. He adamantly blamed us and took no responsibility for anything that had gone wrong in the whole process. I understand clearly now why there have been multiple lawsuits against this company. They are solely focused on making money and have no integrity to standby their work or even come up with a mutual agreement to share the cost of fixing the liner. The absolute entitlement is disguising and explains why countless employees I dealt with have since left the company. DO NOT RISK YOUR EXPERIENCE AND MONEY ON THESE FOLKS

Hard working bunch of young guys. They work to satisfy. Very eager to please. Good communicators.read more

Owner didn't have a good demeanor. I paid him over $200 for a full systems inspection. He left…read moreafter 30 minutes because of pending storms. I then asked him if he would return. He said he would if I agreed to pay him for another service (cartridge cleaning). He then returned without warning in the pouring rain. His demeanor was very off. Recommended getting new filters when though I personally did a deep cleaning that worked and saved me hundreds of dollars.

My early morning birthday present from Budd Pools & Spas. Our pool was opened on Thursday 5/7 for…read morethe 10th year, by the same company that built it. I thought that was the safest, best option to keep our pool in the best shape. In fact for 10 years, I pay Budds to open, service weekly for 12 weeks, and close my pool. Friday morning I turned the heater on in case the kids wanted to go in. I thankfully hung outside for a bit, when I began to smell something burning and walked over to find the heater on fire. I immediately turned off the power on the heater and emailed and called Budds. They FaceTimed with Edward Litsky, and noted that the water valve to the heater was in the off position. They then sent someone out Friday evening around 8pm, turned the water on, vacuumed out the soot, inspected it using a phone flashlight, turned on the heater and informed us someone would be in touch. Three days later, after I requested to hear from someone in a supervisor role, Chas the GM of service called me this evening. He offered to replace the burned out lcd screen free of charge. I told him I expected more, as I no longer feel safe having my kids around the heater, and he told me it was more than fair since "I" turned off the water to the heater. He blamed ME! A customer of 10 years. He blamed me, because I emailed requesting assistance turning on the skimmers prior to the fire. After their own employees admitted it was opened incorrectly. The General Manager of Service blamed me in a massive CYA case. I have never been a part of a worst case of shady business in my life. Avoid Budds Pools.

I expected much more from Budd's Pools, but the experience has been frustrating. We've had multiple…read moreissues since installation -- concrete settling all around the pool, cracking and separation of the deco seal, an outlet that constantly trips from the shallow-end light, and even water getting behind the liner on the steps. For a company with their reputation, the lack of attention to detail and response has been really disappointing. I would not recommend them based on my experience.