My early morning birthday present from Budd Pools & Spas. Our pool was opened on Thursday 5/7 for the 10th year, by the same company that built it. I thought that was the safest, best option to keep our pool in the best shape. In fact for 10 years, I pay Budds to open, service weekly for 12 weeks, and close my pool. Friday morning I turned the heater on in case the kids wanted to go in. I thankfully hung outside for a bit, when I began to smell something burning and walked over to find the heater on fire. I immediately turned off the power on the heater and emailed and called Budds. They FaceTimed with Edward Litsky, and noted that the water valve to the heater was in the off position. They then sent someone out Friday evening around 8pm, turned the water on, vacuumed out the soot, inspected it using a phone flashlight, turned on the heater and informed us someone would be in touch. Three days later, after I requested to hear from someone in a supervisor role, Chas the GM of service called me this evening. He offered to replace the burned out lcd screen free of charge. I told him I expected more, as I no longer feel safe having my kids around the heater, and he told me it was more than fair since "I" turned off the water to the heater. He blamed ME! A customer of 10 years. He blamed me, because I emailed requesting assistance turning on the skimmers prior to the fire. After their own employees admitted it was opened incorrectly. The General Manager of Service blamed me in a massive CYA case. I have never been a part of a worst case of shady business in my life. Avoid Budds Pools. read more

I expected much more from Budd's Pools, but the experience has been frustrating. We've had multiple issues since installation -- concrete settling all around the pool, cracking and separation of the deco seal, an outlet that constantly trips from the shallow-end light, and even water getting behind the liner on the steps. For a company with their reputation, the lack of attention to detail and response has been really disappointing. I would not recommend them based on my experience. read more

The guys who closed my pool have done a very thorough and excellent job. I know "a lot" about everything having to do with the pool and all the equipment and I used to do the opening and closing myself so it was very difficult for me to entrusted to someone else...but old age is creeping-in so I pulled the trigger with Budd's. I haven't been disappointed! Bob A read more

This review will hopefully prevent others from having to go through what we, and it appears other, long term customers have recently experienced with this company. We have been a customer with Budd's Pools for over 10 years, but will NOT be returning. This used to be a great company but over the last 2 years the prices have increased dramatically while the professionalism and work quality have significantly decreased. Last year, the pool technician was completely unprofessional and did not complete all the opening steps although the prices significantly increased. We called and complained and my husband finished the pool opening. Although dissatisfied, we returned to Budd's again this year. This year, the pool technician busted up the concrete by the ladder cups. Although I was home, the technician did not notify me this happened and on my opening notes the technician noted the ladder cups were old and needed to be replaced. Both my husband and I called to complain about the lack of accountability and transparency and wanted reimbursement for the damaged concrete. The service writer and her supervisor Cheryl offered zero apology and questioned whether this actually occurred stating the ladder cups were old. At the end of the conversation, I requested that Budd's not perform our closing. Cheryl stated we would be glad to refund your money and immediately hung up on me. We do not dispute the ladder cups were old and need replacing, but damaging someone's property, offering no apology and displaying zero accountability is not acceptable. Price Increase: 2020 Opening: $318 2020 Closing: $318 2023 Opening: $430 2023 Closing: $430 2024: We were contacted and told if we did not prepay for both the opening and closing there would be an additional increase in pricing. Additionally, we were told if we paid by anything other than cash or check there would be a 3% increase in pricing. We opted to prepay. 2024 Opening paid by check: $450 Hopefully our experience does not happen to anyone else. read more

This is first time have had a pool service I must say was pleased with the knowledge and work ethic that Ryan and Rubin have. They were always courteous and worked very hard at keeping my pool clean and sparkling read more

Don't bother with them. They won't even take credit cards. Worst customer service ever. Good luck trying to get a call back - will never happen. read more

Learn from my mistake. I purchased a Bullfrog Hot tub from Budd's in 2012. Terrible customer service and cannot get them to come service hot tub. Have your hot tub serviced by a company that actually cares about its customers. read more

I went into the store in July/August 2019 to inquire about the price of an inground pool. The woman took down my number and I never received a call. Perhaps I "looked" like I couldn't afford it. Anyway, I had my pool installed in November 2019 from Niagra Pools, who answered my call. read more

Budds Pools will break commitments and then complain how it inconvenience them. They take advantage of people and won't call you back. What a horrible company. read more

I chose "meh" to be 100% fair. While my mother's pool was clear, all was well with Budd's. When a storm hit in 2018, July, and her pool went green, everything went downhill. Budd's COULD NOT figure out how to solve her problem. For 13 mos they told her to run her filter 24/7, to change her filter sand, to "start over", and that they couldn't come out w/o charging the $150+ fee. All in all, they cost her over $1000 with no change to her pool. When she said she was going to just get rid of the pool, I asked my mom's permission to try a last ditch effort. I went to another establishment and he had her pool sparkling in 3 weeks with very little cost to her. We are both so thrilled that finally, next year, she will be able to swim again. read more

Budd Pools & Spas - See review by Laura T. - Pool & Hot Tub Service Near Me - Deptford, New Jersey

Bought a filter from them this past Monday was having issues with it called and spoke to a Michele , Katie and Randy all saying someone will call me back never heard from them left a message on voice mail and nothing so here it is Friday and still no return call and filter still not up and running . So I called the manufacturer of the filter and thank god I got the help we needed . Will never buy another thing from BUDDS POOLS AGAIN ! Thanks for nothing read more

Budds is the best! Their staff is knowledgeable and can get to the bottom of any questions you may have. If they can't help you they'll definitely get you in touch with someone who can. There's a reason they've been around for years! They care about their customers and will do their best to accommodate to any of their needs. I go for semi-weekly water testing and the water lab knows just what your pool needs to get your pool chemistry perfect! The people in the parts department can assist you with any part you may need or any problem you're having. The employees are all dedicated and caring people. I wouldn't trust my pool with anyone else. read more

We had a pool heater installed ($5,800.00) on Wednesday May 8th and then the pool was opened on Saturday the May 11th. I paid my deposit of $50.00 to lock in the opening date. So after paying for the heater in full, im figuring Budd's would give us a discount or "throw us a bone" for the opening cost. HELL NO! They wanted the full amount of $368.00. Im a Assistant Service Manager for a New car dealership. If a customer, a loyal customer spends that much money with me, it's a must i show appreciation by giving something. Not Budd's. If it wasn't for Barry and his wife Barb, I WOULD NEVER SPEND A PENNY WITH BUDD'S! read more

Stopped in today to get my pool water tested although there was 14 people ahead of me things went quickly when it was my turn I needed to add a half gallon of Muriatic acid LOL I had four down to home finally walked out of a pool store without spending any money. read more

Very frustrated!!! We built our pool with Budds 2015...the Contruction at that time went well and we were satisfied. They sold us on a VIP maintenance package were they perform cleanings etc etc. on a weekly basis. I don't have the time or energy to write the "numerous" amount of stories that were "Fails" in my opinion...but...I will warn you...they are impossible to get on the phone a speak with a live person and they do not call back if you have any issues(and you will). Hopefully you do not experience problems...you will be left on your own. Very frustrating.... I have to be extremly upset to leave a review as its not in my nature... but enough is enough...even the managers will not call back. Stay far far away...the salesmen are great and say all the right things but the Company does not back up what you are being sold! read more

Budds pools better start reading their reviews. I wish I researched more before we had them open our pool. We are first time pool owners. We paid $450 to have our pool open. We found out competitors are charging $250. What did we pay $450 for ? A very poorly done cleaning of the pool cement. Jets that were put on incorrectly. We called Paul as he told us to do. Never called us back. Finally I sent him another text two days later he calls my husband and says he will be there the next morning at 9. Never shows up or calls. We called Budds twice and they told us, oh we thought Paul took care of it. Worse customer service. Over priced. And you would be a fool to use them. I'll take your $450 dollars and do a better job. read more

These guys never hesitate to provide help over the phone, in-store, and on-site. When I had issues with dead algae re-entering the pool via our sand filter, I was so frustrated, as I thought it was silt. I called the guys up the street who had replaced our entire filter system last season and they came out, charged us $300, left no detail or invoice and never followed-up to see what results their work had produced. After multiple calls, and finally sending someone out to physically look at the dead algae on the bottom of the pool, the service person pointed to the bottom and told my wife, "That's dead algae". This was after I had provided her with an entire printed-out PDF of pictures of everything 2 weeks prior to bring to the store to ensure they could at least provide a hypothesis - instead they sent her home with $100 worth of unnecessary phosphate control chemicals. Stick with Budd's. read more

Had Budd's pools recommended to me for my new pool project that we are trying to start. Met with Larry almost 4 weeks ago. Had a good meeting and was looking forward to hearing back from him. I have now called 4 times trying to contact him about my quote that we had met about. Left numerous messages. Unfortunately all my calls and messages have gone unanswered. No response and no call back. No quote. I guess they are to good or to busy to even respond to me. Hard to find good help and honest reliable people out there. Not sure how a business can conduct themselves in this way. read more

We had a budds pool installed in 2018. They had installed a couple of our friends pools a few years before and they were very happy. Fir a liner pool they seemed to be about 20-30% higher than most of the competition. I found out why. Excellent quality and install process. Being in construction myself I truly respected their quality. As the past couple years went by our pool still runs like the day we got it. Lately we have seen some people in the neighborhood getting pools installed by other companies. Makes us even happier we spent a little more and went with the quality budds provided. read more

Light at the end of the tunnel! My boyfriend and I purchased a home in late 2015. The home was left unattended for many years. The pool was one huge eyesore - turned into a frog pond! After a disgraceful and unprofessional interaction with another pool company, we decided to check out Budd's who actually installed the pool originally. They have been nothing but helpful and accommodating with helping us get our pool up and running. We are happy that we have a company we can trust! Highly recommend! read more

Budd Pools & Spas - Pool & Hot Tub Service Near Me - Deptford, New Jersey

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These people care about your pools and spas. Take them your water to get tested and recommendations.

Whenever I need parts for my pool Budd's is very responsive and always get me the correct parts.

Spoke to salesperson about getting my gunnite pool repaired. He was very pleasant, took all my information down and committed to surveying my pool the following week. That was 4 weeks ago and despite one follow-up call -- no response. If this is the way Budd's conducts business on the front in, J want nothing to do with their execution. I recommend steering clear of this gang. read more

Negative experience with Budd's Pools. We had a pool motor installed in September 2020, by Budd's, just before closing the pool for the season. The motor would not turn on when we opened the pool this week. Called Budd's for service on Saturday 4/3 and the representative verified that the motor was under warranty. On Thursday 4/8 a technician arrived and diagnosed it as a "seized"motor. He got it running within a few minutes and presented my wife with an invoice for $159.00, which she challenged due the age of the motor and the warranty. On 4/9 we received an email from Budd's Pools with a PAID invoice charged against the credit card we had used to pay for the motor last Fall. No one contacted us to discuss that we were going to be billed for what we thought was covered under the warranty, nor were payment options discussed. A phone call to Budd's revealed we were charged for the service call because they didn't open our pool. On top of it all, the Service manager was very rude when I spoke with him. Would never use Budd's Pools services again, nor would I recommend them. read more

Giving them 1 star is too generous. My husband wrote a review about his dissatisfaction with Budds earlier this summer. I personally did not want to get involved. I wanted to remain a customer because I genuinely like a few of the staff and felt that the few has always extended exceptional service (mainly the people in the water lab, the pool openers/closers, and in sales). My husband called to schedule a date to have the pool closed a few weeks ago. He was told that there was an alert on our account because of the review he previously wrote. He was told to take down his less than favorable review or they would not close or service our pool. I felt we were being strong-armed and that is totally unacceptable business practice for me! A review is suppose to let other customers and potential customers know about your experience with a company, regardless if that experience is positive or negative. In response to negative reviews a company that "cares" and makes their customers experiences a priority would address negative reviews by trying to "make right" by that customer. And sometimes "making right" is simply by showing that customer that their complaint has been heard and understood in a customer friendly type of way. That's just customer service 101. Most referrals come through word of mouth anyway. I heard of Budds through a friend and I have told many people about my positive experiences with them since they built my pool. I have never felt so disrespected by a company and any future references/advice I give about Budds will most definitely not be positive! At any rate I called another pool company and they did a superb job closing my pool! read more

I don't live close to Budd's but if I need a part that my local Pool store does not have in stock I make the trip to Budd's & they always have what I need. I can get the parts cheaper online but if you need it now Budd's is the place. They seem a bit high on prices for chemicals & supplies. Staff is very knowledgeable. read more

Budd's Pools is amazing!!! From the installation of our pool, to the cleaning and customer service! They have been prompt, engaged and took the time to get back to me quickly with any concern I had. They are by far the absolute best!!! I highly recommend Budd's Pools. read more

Just called to have them open my above ground pool. I was told that since they have not services my pool in the last years they are not taking any "new customers". Well I purchased the pool from them and had a new liner installed 2 years ago. So much for service after the sale. They will never get another penny from me. read more

I don't typically write reviews. I would say i've generally been happy with Budds, but if you are considering a heat pump i would recommend not doing it or doing it through a reliable company. Budds can't service it and the contractor they use "Aquacomfort" are just not helpful at all. The heater is not intuitive, doesn't work well with their system and broke after 4 years. After a heated "discussion" with their representative, they wanted me to call Budds back. Bottom line is if your AC breaks in your Chevy, you assume that Chevy will fix it. Not the case here. Buyer beware if you are getting a heat pump read more

We had our condo association pool refinished at the Jersey shore.....Over $16,000......Terrible finish.....Bottom of pool has more twist and turn marks than the Amazon River.....Chaz, THE SALESMAN, blamed the water!!!....I guess we weren't supposed to fill it?......Budd"s doesn't stand behind their product.....Avoid at all costs!! read more

Budd's Pool's re plastered my pool in June of 2013. The process from estimate to plastering went very well. They were professional, knowledgeable and on time. They end result was having a pool that looked very close to brand new. When I opened the pool in 2014 their were problems with the plaster job: calcification ,discoloration and roughness to the plaster finish. When I called for warranty work, they came out in a reasonable amount of time (the owner also came out as their were some warranty specifics re what was covered). In the end they made good and got my pool looking great again at no charge. I would recommend this company! read more

Terrible customer service. The lady answering the phone is rude and not helpful at all. Instead of being polite and assisting me she decided she was done talking and hung up on me mid conversation. Wouldn't recommend this place to anyone read more

Thank you so much ladies at Budds pools..I recently bought a used hot tub. Being a single mom I had no idea what to do to keep it running clean and safe..the people at Budds tested my water, gave me simple instructions and even wrote them down on how to maintain my hot tub. I am so thankful for the help I have received and the pleasantness of the staff. read more

We recently did a pool renovation with Budd's. They re-tiled and installed new plaster on our in-ground pool. Their pricing was comparable to the other 2 companies we got quotes with but a neighbor used them for tile and said they were ok so we used them. I wish I had read the Yelp reviews. Half the work was done in the Fall and the other was to be done in the Spring. We had to remove the solar heater on our roof over the Winter so when we reconnected with Chas, the sales person, in the Spring I told him we were now also interested in a heater. He said he would get us a quote. The work they did was ok, although their crew all smoked cigarettes in my backyard and we were missing a hose nozzle after they left (which I left them a message about and never heard back). After they were done they gave us a one sheet of how to take care of the new plaster. Most of the instructions weren't even possible because the pool wasn't full yet. I reached out to Chas and he said it was fine. We then had to reach out to them about the actual opening of the pool and getting the equipment running, as they said they would do. It seemed very important this happen because we had to brush the pool 2x a day and the filter had to be running. We finally got someone out and after he was done he told us that we needed two new parts and the info would be in our file. After he left we noticed a leak so we reached out to the office and when we didn't hear back, we reached out to Chas. He talked my husband through fixing it on Facetime, but after they got off the phone it just started leaking again. We eventually fixed it ourselves. I called the office and left a message about the parts we needed and to follow up with Chas about the heater. Never heard back. After 2 more weeks I reached out to Chas and asked him if there was any info on the parts we needed and the quote on the heater. He asked me about how the water tests had been since he "gets nervous" when he doesn't see test results. I wasn't aware that we were supposed to be sending them water test results and I told him I was disappointed that after spending over $13k with them and having a leak there was no follow up from them, no return calls and we still don't have a quote for the heater. More concerning is that the work could have been ruined if the brushing wasn't being done and the water wasn't being maintained. He told me a lot of customers are self sufficient. He told me the quote would take 30 seconds for the heater and he would send it to me after he got where he was doing (he was driving). That was a week ago. I appreciate things are difficult now so we were being understanding about response time but after our last conversation and reading these Yelp reviews I think this is pretty much how they usually operate. A simple quick follow up text would have been nice, especially since we were offering them new business and just spent a lot of money with them. read more

Had them open my pool this year.....disaster. I was disappointed a few years back but decided to give them another try. Main tech was rude but his partner was nice and a hard worker. We had just had a heavy rainstorm the night before opening so there was water and some debris on the cover. In the past they had been good about getting most of it off before removing it. Not this time. Didn't take any care in trying to remove the cover without dumping debris into pool. I called another company who came and spent 2 days cleaning it up. They did an amazing job. They have a new customer for life and I am done with Budd's for good. read more

BAD BUSINESS PRACTICE !! I called Budd's for my pool closing in Oct 2014. They came out..."closed" the pool at the cost of $220.00, broke my chlorinator without telling me, and left. I called them about the damage, and someone else was out the next day. Gusess they didn't plan on me finding it until spring. Two weeks (First week of Nov 2014) later my cover, that they so expertly put on, was in my pool. When I called Allison for a followup to reattach my cover, she advised me of the $95.00 service fee. ARE YOU SERIOUS ????? This is the way to nickle and dime customers for something they already paid for? All of my neighbor's pools still have their covers yet mine is in my pool covered with leaves. SPEND YOUR HARD EARNED MONEY ELSEWHERE !!! I encourage anyone with questions to please contact me and I will send you photographs or discuss this with you. AVOID BUDD'S POOLS...don't be a chump and get taken by them, like I did. read more

warning....do not do any thing with this company. bad work and they will not service there work. to many problems to list. the sales msn even stole money he was given in cash. do not use them!!!!!! read more

I Stopped in 4 different pool stores to find out what kind of liner my above ground pool needed. No one knew anything about it until i stopped in to budds pools and talked to paul. He immediately recognized the pool and made a phone call and had a model number for me within minutes. He was very knowledgeable and it was nice to be confident about getting the correct liner. Even though it's not the closest, budds is now my pool store. read more

We called Budd's Pools a month ago for an estimate to replace a pool light. The service person was friendly and prompt. He said he would mail an estimate to our home. We are STILL waiting to receive our estimate. We've called at least three times, and each time the receptionist / scheduler wants to know the "estimate number". We keep explaining we are still waiting for the estimate so we definitely have no "estimate number". Last week when we called, we were told the service person was "on vacation for two weeks". It's been like pulling teeth trying to get an estimate - I can't imagine how frustrating it will be trying to actually have the work done. We have used Budd's Pools in the past and were very satisfied with their work. Needless to say, we have given up and have just called another company to provide an estimate. I don't think that I'm going to let them off the property until I have it in my hand. ;) read more

They used to be a really good company and were always able to figure out the problem. Now, they don't return phone calls. I called and left two messages which were never returned. I will use another company that wants the business read more