They do shoddy work. Do not use! They installed a new pump motor. They installed it with a leak…read more More, I did not see the leak until months later. So, when I called them for warranty, they say another $246 to fix the problem that they did not do correctly the first time. See attached picture of how a leaky pump will look--note the dampness on platform. It's ok if you make a mistake but, it's a damn shame when you don't correct it. Customer service is bad.

Technician poorly communicated issues, did not follow up to explain what he fixed, and was very…read morerude throughout the process. We were also charged for an additional part as they claimed it was not working, but he told me he accidentally broke it off. I later found out from the Manager, who was very friendly but not that accommodating, that they even took a picture to highlight the issue, yet this was never shown to me by the technician or even mentioned. We were also double charged on a previous time when the same technician charged an additional site visit to fix a leak one day later. This was a leak in a slightly different location, but I guess he didn't do a thorough enough job during the first site visit.

I sent them a message requesting a quote, with pictures of the pool included. I had to call them 4…read moredays later asking why no response, and they had just found the message. Randall was supposed to get back to me the next morning. That never happened. I had to call again. He came out 2 days later and said he would have me a quote that afternoon. That was 3 days ago. No quote. Terrible communication- it's like they don't want your business. Stay away from these losers.

My wife and I sought recommendations about a potential spa company and Olympic Pools and Spas came…read morehighly recommend via NextDoor. David, who owns the company, was very polite, educational, and walked us through the spa-buying process with complete transparency. We settled on a pre-owned model, which can be had for quite a bit less than new. This sense to be a logical choice during COVID-19, but truth be known, we're so satisfied with David that we may already upgrade our model. If you're looking to the the first to bathe in your spa, that's fine too. He's got many models to choose from, including a large array of Sundance Spas, which appears to be his go-to brand. If you're looking for a pool, David does those too! Contact him and tell him Ariel sent you.

After meeting with several local pool contractors for construction in The Heights, we chose to work…read morewith Peak Pools and Spas primarily due to the trust we felt from the first discussion with the co-owner, Ben. He took his time walking us through the process (first time pool owners), never tried to upsell with high pressure tactics, and was objective in describing pros/cons of various options. Once the permit was approved, Ben's teams worked quickly and without any issue (or major unforeseen expenses). I really valued having Ben as a point of contact for any questions that we had, and even after the project closed, he was quick to follow up and support any outstanding topics that I brought his way. Claudia and Ben are an absolute pleasure to work with, and I would highly recommend Peak Pools and Spas to anyone looking to get started.

We researched and interviewed 3 pool companies for our pool build in The Heights due to city codes…read moreand smaller lot size. We selected Peak Pools because of their timeliness of response, thoroughness in estimate and honest approach of utilizing what we wanted in a pool, rather than inflating price with extra features. A pool building experience is very taxing and a long process over several months, but Ben Peak coordinates the contractors and holds each team accountable and to a timeframe. This is truly a family business and it shows in the quality of their project, past referral responses & their willingness to make their customer satisfied. We highly recommend Peak Pools - their finished product has made our backyard experience a joy

#30/100 Yelp Dec. challenge. Nice pool shop with super…read morefriendly service. Was looking for some last minute Xmas gifts for a friend at work and stumbled upon this pool shop. They have a few fun items like themed thermometers and blow up items for pool. Note: there was a strong chlorine smell as enter however it is a pool shop so no less stars for that.

Welcome to the neighborhood, little gem! I am very surprised this area did not have a pool supply…read morestore considering all the pools in our area. This used to be a Tide Dry Cleaner. We have plenty of cleaners, we needed this pool store! I was immediately greeted by the husband and wife franchise owners. I spoke for a moment with the wife about my needs and soon learned they have referrals for plaster work, pool maintenance/service workers and expert knowledge about pools in general. I was given a container to bring a sample in of my pool water to have it checked at no cost. I was delighted to have such a warm introduction to the store. Aside from the maintenance and chemical items, they also have fun floats, thermometers, outdoor clocks, towel holders and much much more. The store was exceptionally clean. I have always liked pool stores since was a kid. The smell brings back so many memories. Seems I was always in a pool store with my dad or my grandmother. We would go in for chemicals to treat our pools. Back in the mid 70's and early 80's, you did it yourself since having a "pool guy" was not as common as it is today. I'm very excited about how well the store is stocked. They pack a lot in this small space and I will be back to get some new floats soon. They carry my favorite brand of floats, SwimWays. Great customer service, pristine store, good prices and big selection. What more can you ask for in a pool supply place?

I mostly get good service, however, I went to the Leslie's Pool store for a water test in Richmond,…read moreTX today. And customer service Will G. was borderline abusive towards me. He did not want to print my water test. Almost yelled out all the stuff I need to do - like I am a criminal or something. An attitude towards me - I was scared to be alone in the store with that man. I will never go back. What is going on - disgruntled Employee? I am in shock!

This store is always understaffed and everytime you need something it's always a new employee thats…read moresays they need to ask the manager. that would be fine but he's never in the store. must be nice to work 20 hours a week and get paid for 40 maybe I should get a job at Leslie's to do the same

We had our pool replastered by Express Pool Plastering & Repairs, a company with 30 years…read moreexperience & so many positive reviews. We had a great experience starting with their prep process work, and through the final replastering application process, all done in timely professional manner. The crew was professional, kept us informed when we had questions and all went well, and even kept everything extremely clean. The finish came out smooth and consistent, and our pool looks like new. Highly recommend!

High quality service, and service after the sale - these people are amazing. They offered great…read morevalue on resurfacing our pool, replaced old pool equipment, and than came back and fixed a problem with my waterfall. They are timely, thorough, fair and honest. I recommend them for any/all pool work. Thank you Express Pool!

when we got our pool we never thought of needing to get a fence, but Houston pool fence was called…read moreand they come over and got it done quick...

This was the first pool that we built in 2026. McKinney pools help us every step of the way…read morebuilding our dream pool. Always professional, on time. Communicating every detail from the ground up! We cannot say enough about this pool company. Only the best.

Mid 2020 we began our search for a pool builder. Our neighbor had a McKinney Custom Pool and…read morehighly recommended them. We had already met with several builders but decided to check them out. After meeting with Jeremy (owner) and providing our ideas, he custom designed a pool and spa that was perfect for our needs. The project was complete in February 2021 and for the past 5 years it has been trouble free and easy to maintain. I attribute that to their employee's craftsmanship along with the materials and equipment they used and installed. The Pool/Spa is energy efficient due to the high end computer controlled Hayward equipment that can be pre-programmed or controlled remotely with a phone app. I could go on with the many features it has such as Freeze Protection Mode, LED pool lighting themes etc. But, their customer service is what stands out. Anytime I've called, emailed or texted they have answered my questions right away. Having been referred and then referring another, that alone should speak for itself.

Very good service, employees were pleasant and helpful. I returned to store with an item that I…read morefound, when I got home and read all instructions, was not recommended nor suitable for what I needed. They were very helpful and exchanged the item for what I needed.

AVOID THE SERVICE DEPARTMENT. I brought in my mower in February to beat the spring rush. They told…read moreme it'd be around $120 to service it, even though the quoted price for a tune-up is $80. Okay, fine. They then called me back a week later and said it was going to be over $200. I could almost buy a new mower for that price, but I decided just to accept with it. For the next three weeks, I called every week to ask when it'd be ready, and every time I was told "next week." After five weeks I got sick of this and finally went back into the store in person. I was tired of being strung along every time I called over the phone, and I wanted a straight answer. Turns out, they hadn't done a single minute of work on my machine. They repeatedly lied to me over the phone, saying it was "almost ready" or would be ready "early next week." Totally dishonest. So I asked for my deposit back, and the initial response I got was, "that might not be possible." I was forced to get slightly rude and demand my money and my machine back from these liars.