They do shoddy work. Do not use! They installed a new pump motor. They installed it with a leak…read more More, I did not see the leak until months later. So, when I called them for warranty, they say another $246 to fix the problem that they did not do correctly the first time. See attached picture of how a leaky pump will look--note the dampness on platform. It's ok if you make a mistake but, it's a damn shame when you don't correct it. Customer service is bad.

Technician poorly communicated issues, did not follow up to explain what he fixed, and was very…read morerude throughout the process. We were also charged for an additional part as they claimed it was not working, but he told me he accidentally broke it off. I later found out from the Manager, who was very friendly but not that accommodating, that they even took a picture to highlight the issue, yet this was never shown to me by the technician or even mentioned. We were also double charged on a previous time when the same technician charged an additional site visit to fix a leak one day later. This was a leak in a slightly different location, but I guess he didn't do a thorough enough job during the first site visit.

I wouldn't buy such a big purchase as a golf cart from anyone other than Aqua Living. Great…read moreselection and service. My son (in a wheelchair) and I stopped by to check out a golf cart. They were so kind and helpful, giving my son with declining health the best day ever! These are good people.

Marty is a fantastic! He's gone over and beyond to help us purchase our hot tub. He resolved a…read moresmall problem quickly. Highly recommend

I sent them a message requesting a quote, with pictures of the pool included. I had to call them 4…read moredays later asking why no response, and they had just found the message. Randall was supposed to get back to me the next morning. That never happened. I had to call again. He came out 2 days later and said he would have me a quote that afternoon. That was 3 days ago. No quote. Terrible communication- it's like they don't want your business. Stay away from these losers.

My wife and I sought recommendations about a potential spa company and Olympic Pools and Spas came…read morehighly recommend via NextDoor. David, who owns the company, was very polite, educational, and walked us through the spa-buying process with complete transparency. We settled on a pre-owned model, which can be had for quite a bit less than new. This sense to be a logical choice during COVID-19, but truth be known, we're so satisfied with David that we may already upgrade our model. If you're looking to the the first to bathe in your spa, that's fine too. He's got many models to choose from, including a large array of Sundance Spas, which appears to be his go-to brand. If you're looking for a pool, David does those too! Contact him and tell him Ariel sent you.

Highly recommend Butchers in Highland Village. Mel and the rest of the team are very responsive…read morewhen you need help. Butchers has been around for a long time, because their employees are knowledgeable and service oriented. Butchers 713-622-9766 (ask for Mel)

I just got a pool installed about 3 weeks ago. I have had hot tubs before but never a pool and I'm…read moreclueless. My neighbor recommended that I go here and get my water tested, even though I tested it on my own to get their recommendation. I have to say I got there about 20 minutes prior to closing and Jackson was there helping a customer but he acknowledged me and said he'd be right with me. After the customer left Jackson asked how he could help and I explained how new I was. He was so friendly and acknowledged all my questions. He also gave my guidance on some other things to look for in the future. After the test was done we only needed 2 inexpensive chemicals to get us on track. Jackson cared and takes pride in his work. I noticed alot of negative reviews on here and they all seem to be from many years ago. I think things have changed. As a business owner myself I understand how you can't ever get rid of negative reviews or feedback. I hope someone reads this and decides to give them a shot.

#30/100 Yelp Dec. challenge. Nice pool shop with super…read morefriendly service. Was looking for some last minute Xmas gifts for a friend at work and stumbled upon this pool shop. They have a few fun items like themed thermometers and blow up items for pool. Note: there was a strong chlorine smell as enter however it is a pool shop so no less stars for that.

Welcome to the neighborhood, little gem! I am very surprised this area did not have a pool supply…read morestore considering all the pools in our area. This used to be a Tide Dry Cleaner. We have plenty of cleaners, we needed this pool store! I was immediately greeted by the husband and wife franchise owners. I spoke for a moment with the wife about my needs and soon learned they have referrals for plaster work, pool maintenance/service workers and expert knowledge about pools in general. I was given a container to bring a sample in of my pool water to have it checked at no cost. I was delighted to have such a warm introduction to the store. Aside from the maintenance and chemical items, they also have fun floats, thermometers, outdoor clocks, towel holders and much much more. The store was exceptionally clean. I have always liked pool stores since was a kid. The smell brings back so many memories. Seems I was always in a pool store with my dad or my grandmother. We would go in for chemicals to treat our pools. Back in the mid 70's and early 80's, you did it yourself since having a "pool guy" was not as common as it is today. I'm very excited about how well the store is stocked. They pack a lot in this small space and I will be back to get some new floats soon. They carry my favorite brand of floats, SwimWays. Great customer service, pristine store, good prices and big selection. What more can you ask for in a pool supply place?

The tech Jeremy was excellent. Esmerelda that answers the…read morephone in the service dept- has a haughty attitude, she has no intention of listening to the concerns of the customer. Additionally, she charged my credit card without ever contacting me to know the balance. I never got an invoice and it was way more than I discussed with Jeremy who gave me a heads up of the cost. When I called to discuss, again, haughty attitude, and the owners/managers of the store were gone by 3:50 pm....right-o! Based on this, I could not recommend. Looking at reviews now, I say you have less than 50% average of being less than happy with this business. Esmerelda needs to go back to kindergarten where they actually have more manners and business savvy than she has. And it looks like the only people that gave them 5 Stars are sauna buyers....the day will be coming when their experience with them differs most likely. The entire experience counts however when businesses only care about the money coming in, my experience is the norm for these type of people.

I had such a great experience getting a hot tub from Spas Unlimited. Our old tub was so old I…read moredidn't know what I was looking for and Garrett was very helpful with explaining the tub features and tiers. The delivery of my new tub and the removal of my old tub went very smoothly. Laura was able to adjust the delivery date when I had to move it with no problem. The delivery people showed up when they said they would.

Wonderful! Michelle, the warranty coordinator, is very…read moreprofessional. She kept checking in to make sure I was satisfied with everything after the warranty services . 5 stars for Anthony and Sylvan!

Great experience. It took a little longer than I expected to complete the scope of work, otherwise…read moreI would have rated a solid five.

After interviewing several companies, checking reviews, and doing my homework, I chose Richards…read moreTotal Backyard Solutions and it turned out to be one of the best decisions I've made. I had worked with them years ago when I purchased my Jacuzzi/spa, which is still gorgeous, but this pool has completely transformed my backyard into a private resort. The process took some time in the beginning with planning and design, but it absolutely paid off in the end. Between Montana, Jacob, and Stacey, and their fantastic and friendly crews, the final result looks like something straight out of a postcard. I literally can't stop staring at it. The back of my patio villa home is mostly windows. I used to keep them open just for natural light. Now, even at night, the view is so stunning that it feels like living inside a luxury retreat. I never imagined something this breathtaking could be my own backyard. They designed and built the pool, waterfall wall, and deck to blend seamlessly with my existing natural stone pond and waterfall. The attention to detail is incredible. As pretty much expected, we ran into a couple of snags and I'm a perfectionist. BUT what truly sets this company apart is how they handled everything. Montana, Jacob and General Manager Stacey they went above and beyond to make it right. and then some. The colors, textures, and overall design are just invigorating. And I don't even have to tell you how much my adult kids and grandkids love it, they never want to leave! Because I trusted their work, I continued with irrigation repairs, landscape design, and outdoor lighting and once again, they delivered a home run. I even added one of their chillers systems. In Texas, where summers last nine/ten months, pools can quickly turn into bathtubs. The chiller will make all the difference, allowing us to actually enjoy the pool even in peak heat. My backyard is now something people dream about. We're retired and used to travel to experience beautiful scenery. Now, we have that same feeling right at home from morning coffee to a glass of wine in the evening, it truly feels like our own private resort. I highly recommend Richards Total Backyard Solutions for pools, spas, landscaping, irrigation, lighting, and complete backyard transformations.

Great company to use! They did my pool and my sisters!…read more Worked with us the whole way and we love it! Thanks again!

After knee replacement surgery, wrist surgery, and back surgery, upon retiring, I decided to invest…read morein a Hot Tub to help with my daily pain. I had no clue in how to balance the water in a hot tub. so, I reached out to a local Leslie's in the Missouri city area and this is where my learning curve started. I had the great opportunity to work with Dani and each day, I would come in with a sample, she was very helpful in explaining to me the results and not only that, she would give me suggestions on how I could balance the water. I have to admit it was a tedious process in the beginning but each day I would come in, you could hear Dani's voice welcoming you to Leslie's pool and each time she showed a high level of professionalism towards me and every customer that was there. After several visits, we finally got the Hot Tub balance and not only that, my knowledge of operating the tub has grown tremendously to the point, now I am an efficient operator and enjoying the hot tub daily. So, if you need any type of hot tub supplies and technical support please do not hesitate to visit Leslie's supply in Missouri city and ask for Dani.

The staff here was really helpful in getting us setup to treat our new pool. Rather than push us…read moretowards the most expensive products they gave us honest feedback where we'd could save money and get the necessary results. We live nearby in Sienna so it's great to know we have a reliable vendor right outside the neighborhood.

If I could give zero stars I would! CK Pools damaged my pool heater equipment by improper balancing…read moreand causing corrosion inside and then acknowledged fault, and then completely failed to make it right. Despite already accepting responsibility, they refused to refund or properly replace the heater they damaged. After weeks of back-and-forth, delays, and excuses, they finally offered to replace it -- but with a cheaper, off-brand heater, not the brand and quality of the original equipment they broke. To make matters worse, their chemical mismanagement caused extremely high alkalinity, which resulted in guests' hair turning green -- a clear sign of improper water balance and potentially damaging to skin and hair. This is especially alarming for anyone who hosts guests or values safety. The lack of accountability, professionalism, and urgency throughout this process has been exhausting and IS STILL NOT RESOLVED. This happend in August! If you value your equipment, your guests, or your peace of mind: RUN. I would never trust CK Pools again and strongly caution anyone considering their services.

CK pools are awesome. Pool tech Kevin is the best. He's very friendly, knowledgeable and…read moreprofessional. I will refer to others.