Very detailed responses to initial inquiry. Came out when scheduled and cleaned the pool, checked…read morechemicals and made appropriate adjustments to the levels. All finished off with a report. Ongoing maintenance work also completed weekly. 95% of the time they do a good job.

Responsive but found a better price for heater install. Now the mandatory remaining…read morecharacters....xxxxxxxxxxxxxxxcccccccccccccccccccccccc

Overpriced. Spent thousands to fix a pool leak that never got resolved. Hired a new company that…read morefixed it for $100. Extremely disappointed with the service.

The service offered at the office could be much better. I called multiple times and emailed them…read moredue to a challenge in getting proper responses or someone out to view our pool for a quote. After finally getting them in for a quote, the management was hard to get a proper response on about items on the repair list. They noted the items but didn't give a solution (even upon request. It's been a month and still no response. It has been one of the experiences that I didn't appreciate. I had a better outlook of their company before interfacing with the sales team and office staff unfortunately.

Best pool service by far! Very professional, conscientious, and thorough. I would recommend them to…read moreanyone.

I have been with HTX Blue now for over a year, and they never disappoint. My pool has never looked…read morebetter, and the issues I was having prior have all disappeared. I highly recommend.

TL/DR: Unprofessional service. Gives excuses and yells at…read morethe customer and doesn't fix problems. Who needs a bad service by unreliable people that make excuses who yell at you? If I wouldn't wrote this a few years back it might've been different but this service has gotten worse and worse. Our pool was constantly cloudy last year and they couldn't be bothered to fix it. It fixed itself due to winter and when spring again this year it did it again (see pic). I asked them to fix it AGAIN and the totally unprofessional owners, keep delaying again and again. Wouldn't answer texts or phone calls for several days. The owner Robert has been getting worse when it comes to that since last year. When we told Robert that we were dissatisfied, he started yelling at us! Rather than take action and fix the problem he made excuses and got mad. Blaming us that the pool was cloudy (we dropped a plant in the pool but it got cleaned) and yelling at us that we owed him our business cause everything he done for us! It was very unprofessional, unreliable and quite frankly disturbing how unstable he acted.

Don't use them. Didn't bid the job correctly and instead of telling me it was going to cost more he…read moretold me when he handed me the bill. And, TERRIBLE communicator.

Highly not suggest to use leslie pool repair services... I had very bad customer service with them…read more I waited for 2 weeks for my appointment to come. On that day technician called and let me know he is far way from my house, 45 minutes. Here is what he told me: "Sorry mam, I am unable to come to your location today bc I am 45 minutes far away from your house. If I come to your house I will miss another appointment, someone from Leslie to call you back to reschedule another appointment" ... But noone called me back... I was mad ... ... My pool had algae really bad, and I called Leslie, they send another technician to come in 2 days later, his name is Michael ... He is nice guys, he helped us clean the water filler, but he needs to come back another day to replace the parts... When the parts arrived, we called Leslie to schedule another appointment, someone on the call told us within 24-48 hours Leslie will call us to schedule an appointment... but after waiting for 3 days, noone called, we called Leslie again, at this time they told us the same story... need to wait 24-48 hours to someone to call us back to schedule ... at this time ... I asked to talk to manager, my called was transferred to another one... the manager scheduled my appointment in 4 more days. And also, i requested to refund the service call, since 1st appointment they charged me fee to cleanse the water filler and service call. They support not to charge me service call since I paid for filter clean $104. Hopefully, I will get the refund $45 service call.

The staff here are very friendly and helpful…read more Recently came here for trouble with our Polaris and they were able to evaluate and fix it for pick up within the same day! They only charge for parts too, which is really nice compared to others. They also have a rewards program, so every time you spend money there you are earning money back towards your next purchase!

Horrible customer service. I was the only customer in the store on today March 17 at 5:35 PM and…read morethe young lady refused to even help me find what I was looking for. She did not say hello she did not say how can I help you she did not say thank you when I could not find the products she did not tell me goodbye or anything she is horrible for business

I have been using Leslie's for Pool Supplies for years-Last summer I spent just over $300 for 9…read moreweeks of pool usage-You know the drill -take water sample out of 10,000 gallon pool and have them check it and buy the chemicals they tell you that you need. This year I have $55 for nine weeks using the pool by buying all my pool chemicals at Walmart and using a simple test kit. THEY ARE A RIPOFF! Pool looks great and it is balanced.

Terrible service so far for my in-laws. They have had this service since fall 2016. The weekly pool…read moreservice guys act like they're working, but not too sure since the pool is currently green and no one can swim. Say they will take care of it but just keep sending out a different person each time. Run around answers. Gave my father in law "direct-line" to the company owner. It was just the regular office number when we called. No answers. Green pool!

I would not even give these people a star. They gave my wife such a hard time. She called to…read moreschedule a pool cleaning and these people didn't even show up when they said they were going to. Then they proceeded to charge her credit card for services not even rendered. What a joke!

Total Re-Do of my pool. Best bid, great service. Walked me through and explained everything…read more Found solutions to problems that rose up, used some existing equipment to add extra usage at minimal cost. Professional, friendly, fun to work with them.

Incredible experience, knowledge of the service tech was amazing, the quality and value of my…read moreproject was outstanding. I will refer and continue to use this company for the foreseeable future

Repair leaking Jandy valve. Francisco wanted 80% upfront before he started. This is ridiculous. I…read morewill never use somebody that request such a large upfront payment.

I requested a quote and responded very quickly. Next day he was at my house cleaning my above…read moreground pool which the water had turned green. Within a few hours the water started clearing up. Very satisfied with the results.

I have a complete opposite experience with Juan then what Paul wrote on his review. It must be a…read moreone off incident. Juan is kind, soft spoken, and very easy to work with. He's always willing to help and goes the extra mile to make sure everything is taken care of properly. Juan has been taking care of our pool for the last 2 years, and I can't say enough good things about his service. What really stands out is the detailed after service updates he provides. He shares all the stats and clearly explains what was done and why, which gives a lot of confidence and transparency. He's extremely knowledgeable when it comes to pool equipment and maintenance. Anytime I've had questions, he takes the time to walk me through everything in detail without rushing, making sure I fully understand. Highly recommend him if you're looking for someone reliable, knowledgeable, and genuinely cares about his work.

Better trained employees that know how to balance chemicals and back wash filter. When…read morecommunicated with owner he always had an excuse why the service was poor and I ended up doing myself.