I lived here 15 years it used to be a great neighborhood to live in but the HOA has literally made…read moreit miserable.

Our new condo community. This place is amazing. Incredible neighbors and very quiet and pet…read morefriendly. We love our condo and everything about this place.

I like the apartments outside, the community grounds are well maintained. The apartment inside is…read moreanother story. The kitchens are worn out. The freezer is full of scratches and crooked. and the kitchen counter is not updated at all. It has burnt marks and is uneven and discolored, so my apartment always looks unkept no matter how many times I clean the kitchen. The color of the kitchen is brown... they need to do a serious update. The bathroom sink is also worn out, it's full of stains and cracked. I visited other apartments to see if they were better only to find out the flooring is yellowish and the carpet is on the light brown shade. So it doesn't feel clean and modern. The bedrooms are small and my closet smells like cigarettes, as well as the garage. Now my car has a lingering smell. I don't smoke... I don't know where the smell is coming from on that part of the apartment. The community is average but to be honest. I payed $380 for application fee which I foun expensive comparing other apartment complexes. I was expecting better looking kitchen and bathrooms. There are other apartments in the area with more updated looks.

Don't rent at this place, their prices are ridiculous horrible, they charge you for everything,…read morecustomers service is horrible they don't respond right away, the office is never open, only Saturdays. Also the apartment are getting old outdated and are very expensive, every renewal the rent goes up.. plus cars been broken. With the price of one of this apartment you can rent somewhere else and nicer and newer. Don't rent here I can't wait to my lease to be end so I can move out.

Gale is awesome. She has helped me at least 2-3 times locating an apartment; and even a rental…read morehome. I'd recommend her for any task in locating an affordable quality residence. - Jody

Gale kicker was fast at getting me a apartment. She is a kind and understanding person.she help me…read morein my time of need.i love her for that.you need help call Gale leasing solutions.Get your apartment quick.

I've been a resident at Knox at Shadowlake in Houston since 2025, and after what just happened, I…read morefeel obligated to warn others. My car was broken into and severely vandalized overnight--all four tires and rims were stolen, my window was shattered, and the car was left sitting on a brick. This was not random or minor. This was extensive, deliberate theft and damage that took time to carry out on the property. What's most alarming is the misleading security situation. Residents are given the impression that there is reliable overnight security patrol, yet when I spoke with the property manager, Liliana Torres, I was told the guard is not consistently present every night. That is completely unacceptable for a community that advertises safety. Even more concerning, this is not an isolated incident. A similar situation happened to another resident just four months ago (to my knowledge), which points to an ongoing pattern and clear security failure. On top of that, I was told by staff that incidents like this "happen often," which is deeply concerning in itself. What made the situation worse was the lack of empathy and urgency. There was no real concern shown, no meaningful reassurance, and no visible accountability after reporting such a serious incident. If security is inconsistent, that needs to be clearly disclosed. Incidents like this don't just happen--they happen when there are serious gaps in monitoring, accountability, and prevention. Since moving here in 2025, this experience has completely changed my perception of the property. Beyond the financial damage, this situation has made me feel unsafe and unsupported where I live. Residents deserve transparency, honesty, and actual security--not a false sense of safety. I strongly urge anyone considering moving here to ask direct, detailed questions about security coverage and patrol consistency before signing a lease.

Everything and anyone that come to visit me tells me that I have a beautiful apartment with all the…read morehelp and how they try their best to make u happy and comfortable this is the best place also all the views seriously and the management is awesome thank u

I have very bad experience with this apartment I peen loyal…read morecustomer for 4 years and they the office they didn't respect that and wen I lived i make the appointment look like brand new and they charge me for old damage form the old residential and bott They put it on my account and they changed additional things that do not seem logical at all. If you intend to rent here, think carefully because when you intend to leave, you will find at least a fine of no less than $9,000 for things you do not know where it comes from, even if the condition of the apartment is above excellent. They do not care if you are a good or bad tenant. It is all the same to them. It is a scam and fraud when you think of leaving.

I advise against renting with them because they are scammers who swindle you when you want to…read moreleave. They fined me money for things I did not do. They even fined me for the water bill twice. I also cleaned the apartment and fixed everything in it, but they charged me for cleaning it after I cleaned it and returned it to its original state. It was a bad experience for anyone who wants to be scammed. They should rent there. It is better not to rent there because you will be shocked when you intend to leave. Even if you deny it and do everything, they will fine you for everything and anything. (Especially Johnny because he looks for trouble and causes trouble.)

No pool chairs. We asked in the beginning of last spring if we would be getting more chairs …read more.. still no new chairs. Only 4 for the whole pool a there is 1 pool at this complex. We also pay a monthly amenity fee ...

Would not recommend living here…read more For over three months, we've made 20+ noise complaints, and nothing has been done to resolve the issue. Management is fully aware and consistently unresponsive. When you call or go into the office, they'll say whatever is necessary to end the conversation--but follow-up never happens. The assistant manager promises callbacks that never come, and the manager is essentially a ghost--either not there or always "with someone" when you try to speak with her. Despite paying a monthly amenity fee, the amenities themselves are old and outdated. The pool doesn't even have enough chairs for residents to sit, which defeats the purpose entirely. To make things worse, both elevators in our building were broken at the same time, making it extremely difficult to carry groceries or other items upstairs. We repeatedly asked when they would be fixed and were never given a timeline--just vague answers. Communication across the board is poor. Packages and mail are frequently lost, and when issues arise, the office offers little to no help. My car was even towed from inside the gated community for being barely into another spot, and management said they could not assist with the fee at all. The list honestly goes on and on. The only positive is the location--but there are plenty of other complexes nearby that offer better management, communication, and amenities for the price. We are paying far too much monthly for what is provided here. Save yourself the frustration and look elsewhere.

I lived in these apartments for about four years in unit 1515, my truck got broken into three…read moretimes because the so-called 24 hours security they advertised was never on site and also they me living with a dead body in the apartment for a little over a month and when I complained about the smell, they told me they could not switch my apartment with another one other than that And the fact that they now just let anybody move in It was an OK experience. But a word of advice I wouldn't move in here.

The management (Nancy Ruiz )sucks after putting in noise complaints. Calling throughout the day to…read morethe office with no response. Nothing has been done. So if you want to live somewhere where the she doesn't do shit here you go. Took off work to go into office to talk to Nancy about the problem I was having and to see if I could move to another apt she didn't want to talk to me and didnt have time to see me .

I have been living at San Brisas since 2023 and I really like the community. For the most part, it…read moreis quiet, has friendly and/or cordial neighbours, but most importantly, I feel safe living at this property. Has everything been perfect? Not at all. Has the leasing office and maintenance staff done everything they can to make things right? Yes, they have. I want to write about a recent experience because people love to write detailed reviews about terrible customer service and experiences. I want to take this opportunity to write about a negative experience that was made into a positive, because of great customer service. I am in the process of transferring to another unit on the property. When I received my keys and went to walk the unit, I noticed there was a severe pest problem. First, I tried bombing the unit, twice, to no avail. The pest problem continued and I assumed it was something would require professional treatment. I contacted TruForce pest control (great company) to have them come out an assess the situation. The technician confirmed that there was an infestation, and it would require special treatments to resolve the issue. In addition to sending emails about the pest problem, I met with Belinda (assistant manager) and discussed the situation with her and what my pest technician stated to me. I explained that I did not feel comfortable moving into unit with a pest problem, especially since I do not have a pest problem now. Belinda sprang into action and got the initial treatment scheduled. I continued to monitor the pest activity and kept Belinda informed of everything. Belinda continued take the necessary steps to resolve the pest problem, so that I could move into a pest-free unit. In addition to that, Belinda made sure that my move-in inventory list items were completed during the treatments for the pest issue. Also, she had the carpet cleaned due to the pest situation, chemicals used, and technician foot traffic while resolving my issues. I am SUPER thankful for her continued support and willingness to resolve my issues and alleviate my concerns. I have a lot going on in my life as I was in a severe car accident the same day, I picked up my keys. So, having Belinda actively listen and take action, just made the pest problem, one less thing that I had to figure out on my own. I have lived places where the office staff does the minimum to resolve issues and then state, "You can always move." However, that is not the attitude at San Brisas and Belinda exemplifies a customer-centric attitude. The entire team is really nice and do their best to support and fix issues for the tenants.

If you stay on the 1st floor you will hear EVERYTHING. I've emailed, messaged and called multiple…read moretime about my upstairs neighbor. It sounds like they are jumping off the roof onto the floor. It shakes the fans, the light fixture and scares my pet. Nothing is done about it, they have multiple kids running around not just regular hours. Its 11pm, 5am, 12am, 10pm, 6pm at all times of the damn day and night.

If I could get this place a zero out of five, I would they overcharge you it's dirty when I first…read moremoved in. I seen cockroach feces everywhere. They have us to do the work that they need to do and they take too long to come and do it, but they always worried about the wrong things instead of being worried about fixing these apartments they have a really bad roach problem

Please don't move here. This place is infested with roaches and maintenance issues go unresolved…read moreuntil "management" becomes threaten of legal action. The ppl whom work in office pass the bulk to the next and management is nonexistent. I provided notice of move out a month ago only for me to continue receiving calls to renew lease 2 wks afterwards. No one has yet to complete walk through nor provide any information regarding my deposit. I wouldn't be surprised if they don't send a bill with made up charges in June as there is never any urgency. This place is the worst apartments ever!