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Houston, TX

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The Abbey At Enclave

2.4 (71 reviews)
Closed • 9:00 am - 6:00 pm

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Email from Abbey Residential
Chante P.

1. NO HOT or CLEAN WATER for buildings 36, 37, 38, 40, 41, 42, 43. This has been on-going since I moved in back in November 2022. Imagine taking ice cold showers/bathes in BROWN WATER IN November (side eye). By the looks of its it's clear the pipes are rusted, outdated and are needing replacement. It's bad enough that the city water is hard. With the frequency of NO HOT WATER. It's clear that the boilers need replacement. Why is my water bill $101.05 when their is no hot water. Can I get a credit or sum? So if you're leasing whatever you do ask what's the unit/building numbers are to make sure their not any of the above. I live directly next to boilers and their is often a heavy aroma of gas (I would have liked to know this prior to picking my unit.) So if you're having a bad day and want to get high just put your face to ground, and nose near the opening of the door to the boiler room and INHALE. That's another type of INDO. Just don't light a match near that joint or you're gonna take us all out. (If you do my spirit is gonna come back and hunt you) I'm a leasing consultant myself and the property I work at we REPLACED ALL FOUR BOILERS: $125,000 per boiler. It may sound like a lot but in actuality it's not and Abbey Residential has the funds (look at their public financial records) . 2. My mailbox (next to boilers) continues to be broken into. Abbey Residential has not done anything about this except change the locks but the whole panel needs to be replaced. Being cheap? Thankfully, I have spoken directly to the carriers directly as I have developed a relationship with them and have agreed to deliver to my door since I live directly in front of the mailboxes. 3. I emailed Melissa Merritt the the leasing manager (an absolute sweetheart and down to earth) upon moving in about plumbing issues and as you can see from the emails I sent, I never got a response. For a new move-in as someone who works in the field it's important to follow up on such things especially when it's a new resident. I mean a response to my emails could've been done even after you telling me to email you a list of all issues in the unit while handing me your business card. April 26, 2022 and still nothing. I get it. It's a LARGE property. I can imagine the work load BUT STILL. It's important to make sure your residents feel valued especially your new ones. She's lives on-site and have even told me her mailbox gets broken into too and there's nothing she can do but put in a request to have the lock replaced. Changing the lock does nothing so you're paying for the replacement of the lock only to get it broken back into. There are no cameras on-site and there is no plan to have them put up. 4. Work orders usually get done within a modest time frame. The maintenance techs and porters are great. At the start of the morning their picking up residents GARBAGE BAGS that never quite seem to make it to the dumpster. Thank goodness for the two apartment cats near my building that eats the mice and other rodents. I was told Abbey put them here specially for that (I don't know if that's true or not thought it was funny but yet genius when I first heard about it). 5. The landscaping is crap. The reason I choose to live in a garden style apartment community is because of the "garden" part as mid/high rises tend to lack this. When the landscapers come they only perform services on the front of the community and where their tour routes are. Else where their is mud and very bald lawn with just only sparse pieces of grass.I figured that since it was the summer when I applied it was just the weather. 6. With that being said their are no side walks along the parking spaces. You often have to get out of your vehicle and either choose to walk behind your vehicles where people are often spending in the community running stop signs or walk in the debris of dead branches, mud, broken roots, and or unleveled ground that will cause you to slip or fall. 7. Not enough parking spots. We don't have a tow services so that's the one main perk to matter as there were no parking permits issues when I arrived so thankfully we can park anywhere. 8. Lastly their is no doubt that the staff works hard and diligently. There is only so much they can do. Their often under appreciated and under valued. However, I will say after getting my approval I had to call to get my welcome later. It shouldn't have taken a month and a half to get this let alone have me call the community to get an update. Before moving in I would drive by at night to ask the residents what they thought of living here and man I shouldn't have taken their words lightly. I was like oh they all just seem like MINOR COMPLAINTS that could easily be fixed, despite this they have not.

Closed by the Houston Health Department because of neglect and unsanitary conditions.
Mark M.

DO NOT MOVE HEAR AT ANY COST!!! This place is a living hell hole. The image was taken because the Houston health department was called in because this place does not clean the 4 pools they have. Trash EVERYWHERE, trash piles up at the dumpsters everyday and they are too cheap to buy extras so it gets blown around and on to your porch. Maintenance never comes by at your request, rat infested, roach infested, the front office looks you dead in the eyes and lies to you when they say they don't take care of any issues you are having, security cameras don{t work, vehicle break ins, muffler theft, people robbed at gun point every week, amenities fees are $75!!! For nothing, gym is always closed, dog crap everywhere, and the list goes on. I would upload more pictures from this place but they are too gross for the public eye.

REAL MESSAGES FROM REAL TENANTS IN OUR COMMUNITY FORUM
Sarah M.

No cameras , no security, recent murders , roaches , lack of maintenance , lack of parking for tenants !! Its all bad here . just take it from the people who ACTUALLY live here . People are getting tires jacked and robbed daily and someone just got killed !! Once you sign your lease , forget about talking to the office unless you are talking abt paying rent . No safety , gates are always broken , roaches come out of the sockets and cracks no matter how clean you are ! People do NOT PICK UP the dog poop and the rent is high as hell for fake tile and painted over tubs . PLEASE DO YOURSELF A FAVOR AND FIND SOMETHING ELSE

Mold in my walk-in closet

the first day in this apartment we noticed a water leak at the level of the ac. our first week I started to smell mold in the shower and 2 days later when I was walking barefoot I noticed that the carpet in the small toilet that is connected to my room was all wet. I panicked and called the leasing office urgently because I am allergic to mold. after a week I smelled mold in my room and with the experience I had with the shower I walked barefoot in the room at the closet and I found that the closet is wet and I could see mildew. the leasing office was called in and ignored us in the mold for weeks until they found an apartment to move us to. After this transfer at my own expense the leasing management sends us an invoice to pay the 2 days that I took to transfer. I took the keys on Friday and returned them Monday morning because the day before was Sunday. I wish I could upload all videos to confirm my disappointment. One day I spat blod and my hubby and I were avaing dizziness every morning. The leasing management could save me from the mold. I am extremely disappointed.

Roaches all in the mop water.

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8 days ago

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Kristen F.

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8 months ago

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6 months ago

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1 year ago

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4 years ago

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2 years ago

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5 years ago

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4 years ago

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5 years ago

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6 years ago

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5 years ago

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3 years ago

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3 years ago

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5 years ago

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4 years ago

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4 years ago

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Thank you Jacqueline for your feedback!

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4 years ago

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3 years ago

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3 years ago

Friendly staff, community has a lot of good amenities. Waiting for my current lease to expire in order to move.

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5 years ago

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4 years ago

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6 years ago

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4 years ago

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9 years ago

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7 years ago

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The Abbey At Enclave Reviews in Other Languages

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Review Highlights - The Abbey At Enclave

“I have been to many apartment complexes visiting different apartments and the staff here was one of the nicest staffs I've encountered.”

Mentioned in 2 reviews

Read more highlights

Hanover Montrose

Hanover Montrose

(51 reviews)

Montrose

I really love this community. There are so many great things to say about it that I don't really…read moreknow where to start. Pros: Free Valet Parking Spacious Floor Plans Year round pool Gym and yoga room Wine Cellar Dog Area Walkable Neighborhood Great Property Management Team 24 Hr Concierge Cons: None Really I lived there over a year and I loved it! There are really no cons, because this place is amazing. The only issue I had, which is not really an issue at all, is that the pool wasn't heated....it would have been nice in the cooler months. If I've ever had an issue - the maintenance and management team both respond quickly and resolves any issues with haste and grace. Honestly, I have nothing but great things to say about Keith (Property Manager), Muhammad/Augstin (Valet) and Emmanuel/Aira (Concierge). The entire staff is top notch and goes above and beyond for the residents (some names I couldn't remember). If you are looking for a new apartment, I highly recommend you stop by for a tour. You won't be disappointed.

i believe that thy have very shady practices at this location. I requested for the manager to…read morecontact me for a better understanding of the application process since I was more than qualified and you could swear that I asked for Pres Obama to give me a call. Def wouldn't recommend this place. Esp since last year I was approved and decided to go elsewhere because the vibe was just off, units small and somethings were out dated

One Park Place

One Park Place

(50 reviews)

Downtown

Too often we take the time to write detailed reviews when something goes wrong but forget to…read morerecognize when something truly exceeds expectations. This is one of those times. After living on the River Walk in downtown San Antonio for 18 years and moving more than a dozen times between downtown properties, we've experienced every kind of move-in imaginable--average, good, bad, and now... exceptional. Our journey to One Park Place started by accident. We made a spontaneous trip to downtown Houston and toured several properties. One invited us back for their White Linen event to meet residents and experience the community firsthand. That evening made our decision easy. From the moment we arrived, the professionalism stood out. The concierge team and Curtis at the front desk welcomed us with a level of service that reminded me of luxury resorts. During the event, another resident told us, "If you want to live at a world-class property, lease here." He couldn't have been more right. As someone who spent more than 30 years in corporate hospitality, I pay attention to service. The event was outstanding, but what impressed me most was the little things. One woman stopped to straighten an entrance mat before we walked through the door. Later we discovered she was Morgan Rivera, the Property Manager. That small moment said everything about the culture here. Three weeks later, we packed up and moved. Thank you, Tamara, for making us feel confident this was the right decision. Your passion for the property was contagious. Now that we've been here for a week, the experience hasn't changed. On move-in day, Danny personally rode with my wife to show her exactly how to get to our parking space after noticing she wasn't sure where to go. That's service you rarely see anymore. Every staff member we've met has introduced themselves and genuinely welcomed us. Richard from maintenance even offered to help carry the rest of our moving boxes after we spent time talking about San Antonio. Terry and the maintenance team have been outstanding, answering questions, checking in on us, and even helping us hang TVs and a projector screen as part of the resident services. After decades of training customer service teams, I can say this isn't something you can fake or simply teach. It's culture. It's leadership. It's hiring people who genuinely care. One Park Place has a beautiful property, incredible amenities, and a fantastic location. But what truly sets it apart is its people. We're excited to call One Park Place home and look forward to this next chapter in Houston. Thank you to the entire team for making us feel welcome from day one.

I attended a wedding shower of a friend of mine who lives at One Park Place. From the moment I…read morewalked in, luxury was all around. Great location across from discovery green and in the middle of everything great about downtown Houston. The valet was included in the event participation but I parked offsite. The building is very secure, we had to be escorted via elevator to the party room on the 8th floor. The views were gorgeous and the room was very comfortable with plenty of seating for about 45 people. They had setups for food and drinks and we really enjoyed the facility. It was beautiful even without decorations. There was also a pool on the 8th floor. If you happen to live here, they have many resident activities posted in the elevator. Pretty cool place.

One Hermann Place Apartments

One Hermann Place Apartments

(7 reviews)

Museum District

The apartment is a lemon. Move here if you want to spend your time coordinating repairs to your…read moreapartment. Your first impression is very positive. It looks modern, the amenities are nice, the staff is friendly, and the location is hard to beat. I have lived here for 2.5 years, and the reality is different. This place was built 2016-2017 and clearly by the lowest bidder. In the time I have been here, my air conditioner has broken 13 times (really, 13). I've had a major water leak that flooded my closet and left us without some interior doors and drywall for a month. We've been moved out of our apartment for a week for them to do major construction for defects from when the place was built. I average at least one broken thing a month. The grills don't always work, once a month the gym is a sauna. Water leaks from the ceiling. The list goes on and on. The maintenance team is very responsive, but they are hamstrung by management that is more concerned with saving money and doing as little as possible. For example, today the manager told me the AC is not broken, it just doesn't work when it's hot out. Got an issue after hours? Not their problem they will tell you, even though they live here. With all the great apartments being built in this area, it's hard to see what 1 Hermann Place offers that the others don't. Move here if you like to be frustrated. Move somewhere else if you want to come home and not deal with maintenance.

I leased a corporate apartment at One Hermann Place while receiving medical care at the Texas…read moreMedical Center. The line staff at the building is wonderful -- from the attentive and caring concierges (Jennifer, Stephen...), to the helpful shuttle driver, Aaron, to the rental agents, Jackie, Crystal and Eysha. The building is lovely and the location is wonderful. But when there was a roof leak that flooded several apartments, after several days of equivocation, it was determined that I needed to move to another unit. I, and all my possessions, were transported to a unit which had never been cleaned of construction dust, and never been made fully ready for occupancy. But rather than try to make things right as soon as possible, the manager, Carrie, deflected responsibility, dragged her feet and made the whole experience pretty miserable. When I left several weeks later, the washing machine had finally been hooked up to water, the dishwasher had also been connected to water supply, the dead circuits in the master bedroom had been activated, and after about a week's delay, the apartment had been cleaned of sheet-rock dust. But the ice-maker was never made functional, Carrie never apologized for any inconvenience, and she remained as supercilious and rude to me as I observed her being to her staff. She spoiled what would otherwise have been a singularly positive experience in Houston.

Smart City Apartment Locating - Houston - Houston apartment in Downtown.

Smart City Apartment Locating - Houston

(101 reviews)

Warehouse District

I love SmartCity Apartment Locator! I had the most wonderful help from this team, especially from…read moreTori! She's very patient and kind . She was able to help me navigate finding a home I love!If you're looking for some help, this is the way to go. Nowhere else! To Tori, thank you so much for dedicating your time to helping me. To the team, thank you for collaborating to help others!

10/10 EXPERIENCE... ABOVE & BEYOND!…read more I had an absolutely AMAZING experience working with Courtney Roberson at Smart City Apartment Locating! The service requested, quality, and value truly went above and beyond. From the start, Courtney took the time to understand my budget and exactly what I was looking for, and she delivered BIG by helping me find the perfect high-rise apartment. She was professional, responsive, knowledgeable, and genuinely invested in making sure I found the right place. The entire process was smooth, stress-free, and actually exciting because of how much care and effort she put into every step. Smart City is a fantastic company to work with, and Courtney is a total standout! And let me just say the services they offer once you find the right spot? Let's just call that a very nice surprise you'll have to experience for yourself once you get locked in with this company! Definitely worth it. If you're apartment hunting and want top-tier service with real results, Courtney Roberson is the one. Highly, highly recommend!

The Abbey At Enclave - apartments - Updated October 2026

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