We needed repair on our hot tub. We chose Ken because of his good reviews. Unfortunately, we can't…read moresay the same. He kept us in limbo all weekend, then told my husband he would be out late afternoon and would give him a 30 minute heads-up so he would have time to leave work to meet him at our home. My husband never heard back from him so he texted him at 4:40pm. Ken replied he wasn't going to make it because he got stuck at another job, and he didn't offer another date/time. I just looked to see where he lives/runs his business out of and it's very close to us, but I guess it would be after 5:00 when he got here and apparently he doesn't work after 5:00, regardless if he has a commitment or not. If he doesn't want it, there are plenty of other people out there that would take/earn our money.

What a nice guy. He arrived on time and quickly diagnosed the problem. He responds to texts quickly…read moreand keeps in touch prior to the visit. I won't use anyone else.

We had been using another pool company but every visit got more and more expensive - more chemicals…read more- more service. Someone suggested we try Tsunami Jims and it made ALL the difference. Jim came out and taught us what the equipment does and how to work it, how to take care of everything and what it does. We bring out water and they test it and make suggestions never pushing extra things "just in case". Recently our pool went green in the heat and nothing we did helped. We took pictures and samples to Jims and got a complete care process. We followed his instructions and 2 days later we were in the pool - crystal clear. Jim even called to follow up and make sure we were all set. Kathy is a sweetheart and always takes the time to hear me out or talk to my toddler. The staff takes the heavier items out to the car for me when my hands are full. We started using them to open and close our pool and offered vacation service. This is an independent store, family run. The staff is small and busy. Sometimes I have to wait a few minutes while they finish a call but I've found emailing is a good way to schedule service/help esp in the spring when they are slammed and its not an emergency. This is our shop now. Thank you Jim & Co!!

The owners are incredibly difficult to do business with…read more I contracted them for pool closing 2 years in a row. Each year, it is incredibility difficult to get a price up front. They always seem to run into issues and have to increase the price after they do the work. In addition, the the prices have increased 100% year over year; which I feel is unrealistic and this always occurs after the work. It is like they magically run into problems and have to increase the price. And, finally, it is super hard to get a consistent schedule with them. They always have a week window. For pool closing, there is preparation work on the home owner's side. Ideally, you would do this the night before; so debris has less time to enter the pool before it is officially closed.

We purchased a home with the intention of putting in an inground pool. Due to the slope of our…read morebackyard and easements to contend with, it wasn't going to be an easy task. I contacted and met with quite a few pool companies. When Dave at SunSpot came out to assess our backyard, we felt confident that he and his crew could handle the task. He also built a beautiful retaining wall, required due to the grade of the yard, which ran along one side of the pool. Our saltwater pool turned out beautiful and we highly recommend SunSpot Pool for a pool installation. Their staff was also very helpful in walking me through how to use the equipment, proper maintenance, etc. We unfortunately were relocated this past year and miss our backyard oasis that SunSpot created.

From the owner: Inground vinyl liner swimming pools, installation, service, chemicals. Bioguard swimming pool…read morechemicals. Outdoor casual furniture from Brown Jordan, Woodard, Crimson, Telescope Casual, Homecrest, Patio Renaissance, Treasure Garden, Suncoast, Winston, Seaside casual, Classic Rattan, Summer Classics. Specialty retail store with swimming pool accessories.

First time pool owner and the whole family is enjoying the pool. I will say do some research first…read moreabout what you think your family is looking for in a pool, everyone has opinions but physically go to a pool if you know someone that has one. The staff is great, always answered my questions, and the job was pretty much done on time. Project was completed towards the end of summer so for now we've only had it for about 3 weeks, but well worth the money and time.

Aquatech has been great to work with! They listened to my ideas but yet provided their expertise on…read morethe design and installation. They do quality work and I felt they were trustworthy and honest in their business dealings. I would recommend them!

Great sales, minimal support. Still waiting on service call left 3 weeks ago about leaking pool…read more They can sell pools, minimally install pools but once check clears, good luck. While still waiting on a return call, 2 other pool companies have come out for quotes and service. Both have said they make good money fixing what Anchor has done.

Really terrific company. Scott and his team are very knowledgeable and I feel like they do a…read morefantastic job.

The people who run this place are very informative and knowledgeable. Always willing to educate…read moreothers. Top of the line at what they do. Best around and great value on their pool care products. I highly recommend them!

Love this place because they go far and beyond to help all customers to keep pools clean and all…read moresystems go for swimming all summer. They always respond back quickly and they are so friendly. I would highly recommend this place for anyone.

Bathroom inventory wasn't bad but service is barely above a pulse. Might as well have a McDonald's…read morekiosk out there were you order things for yourself. Employee acted like they wanted to be anywhere else and didn't bring up topics like hardware, lighting, flooring, etc. Maybe a class in sales or customer service would be a good move by management.

We purchased our hot tub exactly 2 years ago from February 2026. It was leaking so we made a…read moreservice call. Our hot tub is under warranty and per head of service operations... Our chemicals & water are is great shape. Our leak is a known hot tub issue. What upsets me is fact that this leak was not any fault of ours on AND trip charge is $149 up to 20 miles and $3.0 every mile after! ( sorry but we purchased from you; if traveling is an issue then I'd say DO NOT SELL out of you area! Our trip charge was $242 + service charge 1 hour $120 and part $35... total $424.79.. that is not a price you'd think of receiving when it's under warranty! After making a few calls and explaining this, no one seems to care! With that said I wouldn't buy from them nor recommend! I bought this for health reasons; I'm in total shock And very upset! ( how can a garage door company just down street from them only charge $178 for a trip charge and not price gauge you for not having their product!!? or being out of their range for service?!)

This place is a joke. We called to ask about an estimate for replacing our in-ground pool liner. We…read morealso needed someone to come over and figure out why air bubbles appeared every time we turned on the pool pump. The tech showed up and confirmed that he was testing for air leaks in our pump. Then he realized he didn't have the right size gasket for our brand of pump, so he couldn't perform the test. He assured us we wouldn't be charged for the $150 service call. About an hour later, I realized the charge had appeared on our bank statement. My husband called and left a message - but the owner called ME back instead. The guy was a complete jackass to me over the phone. He kept interrupting me and talking to me condescendingly. He also said that anytime a service truck so much as leaves their premises, the customer gets charged for the service call. I asked him why I should pay for a service call when I received no service, and he claimed that nobody had written down the reason for the service guy to come over. Which is ridiculous. (Why would anyone have come over without knowing what we needed them to do? Anyway, the service guy TOLD us why he was there as soon as he stepped out of his truck.) Then, for some reason, he asked me to describe what the service guy looked like. I hung up on him at that point and told my husband to call him. After my husband threatened to complain to the BBB or perhaps even file a complaint for theft, the owner agreed to refund the service charge. He did tell my husband that he was going to take the money out of the service guy's check - which is illegal. If he did, I hope the employee reports him to the cops and the National Labor Relations Board. The owner of Cincinnati Pool and Patio is a dishonest creep. Stay away from this business.

Stay away! This company will try to make you pay a 50% deposit before giving you quote. Then they…read morewill charge your credit card without your knowledge for more than the quoted amount...

In my humble opinion, Ray and team are consummate professionals. Not only did Ray walk me through…read moresome of the nuances of pool ownership, answering my 500 questions (which could probably be answered via Google or YouTube, honestly) and walking me through my personal pool layout/setup, but he did it all without expecting anything. We had Ray remediate a few issues with the pool: patching the liner and correcting some of the plumbing that decided it would strip and leak upon opening the pool (our pool is over 16yrs old). I found that his knowledge was refreshing, his attitude was positive, and his prices were very reasonable. Even if you have more than one estimate, I honestly would recommend you at least call Ray for another. It doesn't hurt you and can only benefit your situation to have a solid expert opinion on your money pit...I mean pool.

From the owner: Splash Swimming Pools provides residential in ground swimming pool service in Butler and Warren…read moreCounties. We offer only the best quality products, OEM parts, and professional service. We recommend Hayward Pool Products Expert Line of equipment which can only be purchased through a pool professional. Expert Line products carry, at minimum, a 3-year parts & labor warranty when sold and installed by a Totally Hayward™ partner. For more information please call, (513) 464-0181 Some of our services include: seasonal openings and closings, vinyl liner installations, pump and filter installation and repair, PVC repairs, leak repairs, inspections, and more!