This place is a joke. We called to ask about an estimate for replacing our in-ground pool liner. We…read morealso needed someone to come over and figure out why air bubbles appeared every time we turned on the pool pump. The tech showed up and confirmed that he was testing for air leaks in our pump. Then he realized he didn't have the right size gasket for our brand of pump, so he couldn't perform the test. He assured us we wouldn't be charged for the $150 service call. About an hour later, I realized the charge had appeared on our bank statement. My husband called and left a message - but the owner called ME back instead. The guy was a complete jackass to me over the phone. He kept interrupting me and talking to me condescendingly. He also said that anytime a service truck so much as leaves their premises, the customer gets charged for the service call. I asked him why I should pay for a service call when I received no service, and he claimed that nobody had written down the reason for the service guy to come over. Which is ridiculous. (Why would anyone have come over without knowing what we needed them to do? Anyway, the service guy TOLD us why he was there as soon as he stepped out of his truck.) Then, for some reason, he asked me to describe what the service guy looked like. I hung up on him at that point and told my husband to call him. After my husband threatened to complain to the BBB or perhaps even file a complaint for theft, the owner agreed to refund the service charge. He did tell my husband that he was going to take the money out of the service guy's check - which is illegal. If he did, I hope the employee reports him to the cops and the National Labor Relations Board. The owner of Cincinnati Pool and Patio is a dishonest creep. Stay away from this business.

Stay away! This company will try to make you pay a 50% deposit before giving you quote. Then they…read morewill charge your credit card without your knowledge for more than the quoted amount...

Great experience from start to finish. Was greeted at the door, all my questions answered and had a…read moredelivery date within a few days of making a final selection. Thanks Agean

Bathroom inventory wasn't bad but service is barely above a pulse. Might as well have a McDonald's…read morekiosk out there were you order things for yourself. Employee acted like they wanted to be anywhere else and didn't bring up topics like hardware, lighting, flooring, etc. Maybe a class in sales or customer service would be a good move by management.

Very professional and did a great job. My pool was nasty…read moredirty and they had it looking nice.

Ben is awesome! He is knowledgable, responsive and gets the job done. We have a very unique pool…read moreand there are few who understand it and can service it. If there is a question or a problem - he is quick to find the answers and take care of it. He does a great job and I highly recommend Ben with Cool Poolz!

After a four month search for a company to replace my aging deck, I settled on Werbrich's and was…read morevery pleased. I found the entire staff courteous, punctual, professional, and highly skilled at what they do. The prices were competitive and fair. The service was incredible. The workmanship was impeccable. In fact, it was like watching art unfold as these masters of masonry plied their trade in my backyard. They took the same care and passion as if they were working on a masterpiece, and it is rare to see that dedication these days. I highly recommend this company.

We asked CPP to bid on repainting our pool, they gave a a fair quote so we went ahead with it. As…read moresoon as we began to drain the pool it was clear that it certainly needed repainting. They pressure washed it and got 3 bags of paint chips off of it! Then they acid washed it and painted the pool quickly and professionally. We also had a loose handle at the stairs and they repaired that too! It has to sit empty for 4 days to allow the paint to cure and then we can refill it They get a 'Highly Recommend' from me!

It was very easy to I set up the appointment, the owner come out and was on time,he was very polite…read moreto us, Gave us discounted rate that was within our budget, and they came out when they were supposed to they did a great job painting our pool great job Clearwater pool painting thank you guys

A happy thank you very much to Dave & JimBob the experts from Ohio who installed my new COVERSAFE…read moreautomatic pool cover! these two took the time to make sure I was completely comfortable and happy with my new cover and went above and beyond my expectations of service. the Hoys

Review update based on work completed: I can not say enough about how professional, quick,…read morefriendly and knowledgeable this company is. They did not install the original cover, there are very few companies who do this in Cincinnati. When our box was taken apart, we could see the issues we were dealing with, and the original company didn't necessarily do everything in the best practice way. We actually put a call into them when we first had the issue and are still waiting on a return call back. That was 3 weeks ago. Luckily Rileys pools passed along a recommendation for Cover Care. They were here early, with 3 men who quickly replaced our system. They were honest and knowledgeable when a small issue came to light. Instead of just doing the work , they came to us, explaining situation. This probably cost them a little more time and expense, but they did it right. We honestly wouldn't have known the difference, so are grateful for that. The lead time wasn't a big wait, as they said they have a large inventory and warehouse and most things, even motors, are kept in stock. Large ticket expenses are nerve wracking, but at least we know in this case, we got our money worth.