Terrible service....opened pool, water fall inoperative for 2 months, we begged them to come out…read moreand fix it...... told us a valve was bad, new company cleaned filters; problem solved. Requested other services/repairs, over and over, but no response for a year!! New company fixed everything in one visit. Check Google reviews for similar experiences.

First time customer, treated like a long time customer!! Pool motor died, everyone else quoting 2…read moreweeks or more. They understood that it was dead and was out in 2 days and have me up and running. Extremely fair price. I am now a customer for life.

Great service and nice store. Chris sold me two Kamado Joe's a red classic and the red big joe…read more The grill is perfect and Chris remembered me and my wife a year later. Very impressive. Thanks

After visiting 3 different pool stores my wife and I decided to go with Eastgate Pools & Spas. Our…read morethinking was that a local place would likely have better service than Watson's. I wish we had listened to my parent's advice and just went with them instead. The sales aspect of our experience wasn't too bad. The pool itself is decently priced and looks to be of good quality. The after sales service is where Eastgate Pools & Spas leaves a lot to be desired. We were supposed to be given a week's notice before they came to install it so we could schedule the electrician and the sand. We were given 2 days. Thankfully, we had called the sand guy, that they expressly recommended, earlier this month to get an idea of how long it would take to get a load of sand. We were told during the sale to just call him the day before installation. Had we done so, we would not have had it in time. Even the sand guy was annoyed about the lack of respect they gave his schedule. I had planned to have an electrician out here the day after installation to run the power lines for the pool. Unfortunately, since we didn't get the weeks notice we aren't able to get one until a week after installation. Not a huge deal, but a headache that shouldn't have happened had there been appropriate follow through on customer services' end. The day of installation came and a somewhat annoyed man showed up at 7AM to run the Bobcat and dig the hole for the pool. He wasn't the most pleasant person, but we figured that it was already hot so it's not a big deal. A few hours later we go out to check on how it's coming along and there's no one there. There's just a water hose filling the pool at a small trickle. It turns out that once they were done they just immediately left without any word and left the gate open. There was no "thank you for your business", "here's the chemicals and accessories that come with your pool and what they do", "here's what to look out for over the next 24 hours while it's filling". There was nothing...just a pile of empty boxes, a lonely looking pool vacuum and an gate wide open, waiting for my dog to run out. I mean, even a "kiss my ass" to let me know they were done would have been preferable to them pulling some sort of disappearing act like a pool-hawking Batman. I joke slightly, but it is genuinely frustrating that you can't rely on a local business to do customer service right. I hate having to go to the larger chain stores, but I honestly can't see myself giving anymore business to Eastgate Pools & Spas. If it were completely up to me I'd return the pool and spend my money elsewhere.

Steve and his crew were very efficient and Professional. I would highly recommend him to friends…read moreand/or family or anyone he needs repairs. He came out quickly and resolve all my issues on his first trip.

From the owner: we specialize in under water leak detection and repair line…read morepressure test and repair pumps and filters

Wow. Premier did an absolutely amazing job with building out our fiberglass underground pool and…read morepatio. Ryan and team are awesome. We highly highly recommend going with them if you're thinking about a new pool. Beautiful work. We spring for heater and aquatech which were super smart adds. Excited to open our pool way before Memorial Day!

I spoke with Ron and he told me to send pictures of my hottub problem. That being said, he…read morediagnosed the problem told me what to get and where to get it. Said I could do it myself & didn't feel comfortable charging me for this. Also if I had any issues to call him anytime or he would be out to help. You just can't find good folks like that anymore. So now my diverter is leak free and the wife can enjoy. Thank you so much Ron.. I still have you on speed dial.

Hot Springs did not want to fix the leak. Instead they just tried to sell me a new hot tub. Ron was…read moreable to fix my hot tub at a fair price. When Hot Springs tells you that you need a new hot tub, call Ohio Cities instead.

great service definitely recommend!! super reliable and gets the job done!! if you ever need a pool…read moreworked on hes your guy!

From the owner: Academy Pool Service is a local and family owned company specializing in the sales and installation…read moreof inground vinyl liners, secure covers, openings, and closings. Owner, Mike Adams, has been servicing the Greater Cincinnati area for 50 years. He is very well known in the industry and is often referred to as 'Dad' amongst his peers and other local professionals. Mike's knowledge, expertise, teaching, and willingness to 'do it the right way' no matter what has propelled Academy Pool Service to be an incomparable asset to our community. People choose Academy Pool Service when they want a high quality product with the same level of workmanship for a far more affordable price. They want the peace of mind that their investment is in safe hands.

First time pool owner and the whole family is enjoying the pool. I will say do some research first…read moreabout what you think your family is looking for in a pool, everyone has opinions but physically go to a pool if you know someone that has one. The staff is great, always answered my questions, and the job was pretty much done on time. Project was completed towards the end of summer so for now we've only had it for about 3 weeks, but well worth the money and time.

Aquatech has been great to work with! They listened to my ideas but yet provided their expertise on…read morethe design and installation. They do quality work and I felt they were trustworthy and honest in their business dealings. I would recommend them!

I Contacted Kline for a quote to build a wall for our St. Paul office, they came quickly to give us…read morea quote. We agreed and paid half of the cost of the job upfront. They day the job was to begin they did not show up or call. I called and texted several times and received no response. Eventually several days later I received a response and was told another individual was in charge of the project for the time being. I attempted to contact him amd received ZERO response. Eventually we received an email with a new start date. Which would have been today, except first thing this morning I received a text saying they had been in an accident and would do what they could to get here today. However, when I asked if he would actually make it today I received, as per usual at this point ZERO response..All in all not a good experience at all.

From the owner: Kline Contracting takes pride in being a small self made business. We will be on time for…read moreappointments and services, we will do an efficient and clean job. We ensure that the area looks as good if not better then when we arrived, we will take the utmost care with your home to ensure a smooth process from bidding the job to completion. Each step will be documented for the customer to see and respond accordingly, our smooth interface allows for customers to respond from their phone or email to get items addressed as quickly as possible.

Review update based on work completed: I can not say enough about how professional, quick,…read morefriendly and knowledgeable this company is. They did not install the original cover, there are very few companies who do this in Cincinnati. When our box was taken apart, we could see the issues we were dealing with, and the original company didn't necessarily do everything in the best practice way. We actually put a call into them when we first had the issue and are still waiting on a return call back. That was 3 weeks ago. Luckily Rileys pools passed along a recommendation for Cover Care. They were here early, with 3 men who quickly replaced our system. They were honest and knowledgeable when a small issue came to light. Instead of just doing the work , they came to us, explaining situation. This probably cost them a little more time and expense, but they did it right. We honestly wouldn't have known the difference, so are grateful for that. The lead time wasn't a big wait, as they said they have a large inventory and warehouse and most things, even motors, are kept in stock. Large ticket expenses are nerve wracking, but at least we know in this case, we got our money worth.