Bought my spa from Tim. Been about three years and everything that was promised about the quality…read moreof the manufacturer has been true so far. They honored a minor repair under warranty with no issues and chased down another problem that turned out to be the electrical contractors fault. Would buy my spa again from Tim. Delivery did not go the smoothest as my one point of criticism. I talked directly to Tim about it so my complaint wasn't blown off or anything like that. Pro tip: know in advance what direction you want your spa cover lift to go and which direction you want your service panel to go. Go through the manual's installation manual to make sure all steps have been done including closing a drain port in the motor. You're gonna have a bad time if someone decides for you or forgot a step.

We purchased a swim spa and a hot tub from Tim's Pools last year. Tim was fantastic to work with:…read morehonest, professional, knowledgable, warm and so helpful. Highly recommend you at least check out Tim's if you're in the market for a swim spa or hot tub. Tim is the best.

I visited today and Sarah was incredibly helpful. She was kind and considerate and did an amazing…read morejob helping me. Next time I make a purchase I will be coming back to this store !

We like to go to Leslie's for the majority of our pool supplies. The main guy is very knowledgeable…read moreand helpful with all the questions we have had since owning our above ground pool. If our water tests come back normal they are honest with letting you know everything looks good and nothing is needed at the time.

Mike came and repaired our hot tub and did a great job. we were having an issue with the gfi…read moregetting tripped. Mike was able to isolate and fix the problem. Very professional and personable. I'd highly recommend him if you are in need of a repair.

Mike gave me advice, over the phone, that prevented an in person service visit! Saved me money and…read moretime! Polite, professional and quick to address my inquiry! I would highly recommend Advanced Spa Repair. Ron in West Alexandria, Ohio.

This location seems like a truck just dumped everything in the floor and the girls directions to…read morecure everything is "add 4 cases of liquid chlorine"... I'm not bleeching my liner.

They r incredibly nice and patient here. I am new to pools and they are like my pool therapists. I…read morenever feel pressured to buy things I don't need either. Thank you so much!

I spoke with Ron and he told me to send pictures of my hottub problem. That being said, he…read morediagnosed the problem told me what to get and where to get it. Said I could do it myself & didn't feel comfortable charging me for this. Also if I had any issues to call him anytime or he would be out to help. You just can't find good folks like that anymore. So now my diverter is leak free and the wife can enjoy. Thank you so much Ron.. I still have you on speed dial.

Hot Springs did not want to fix the leak. Instead they just tried to sell me a new hot tub. Ron was…read moreable to fix my hot tub at a fair price. When Hot Springs tells you that you need a new hot tub, call Ohio Cities instead.

First time pool owner and the whole family is enjoying the pool. I will say do some research first…read moreabout what you think your family is looking for in a pool, everyone has opinions but physically go to a pool if you know someone that has one. The staff is great, always answered my questions, and the job was pretty much done on time. Project was completed towards the end of summer so for now we've only had it for about 3 weeks, but well worth the money and time.

Aquatech has been great to work with! They listened to my ideas but yet provided their expertise on…read morethe design and installation. They do quality work and I felt they were trustworthy and honest in their business dealings. I would recommend them!

We recently purchased a Mountain Lake pool from Eastgate Pools & Spas; the salesperson (Scott) did…read morean outstanding job of answering our questions and easing our concerns. He was honest and extremely knowledgeable about the products they sold. Scott was the reason we chose Eastgate; unlike other pool stores we visited, many that made us feel like we were dealing with a shady used car sales person, Scott made us feel comfortable. The preconstruction meeting went well; Jeff explained every step of the process in detail. I have spent a small fortune on my front yard; one of my biggest fears was how my yard was going to look after the installation process. Jeff assured me the team would do everything in their power to minimize the damage to my yard. I am very pleased with the minimal repairs I'll need to make to the yard. I can't say enough good about the excavation phase. Mark is one of, if not the most, skilled equipment operators I've ever encountered. Even more so, Mark is an even better person!!! Mark takes great pride in his work, his work was precise and thorough. We were pretty satisfied with the installation process. Some of the younger members of the crew I felt were a little lazy and didn't give their best. My wife and I are very particular and want our home to look nice. The plumbing didn't meet our expectations; I stressed that all the piping coming into, and out of the equipment pad, be aligned, plumb and level; unfortunately, this didn't occur. I had to modify the piping myself. The concrete crew did a great job; however, no concrete reinforcement methods (rebar or mesh) were to be used! I was forced to purchase and install the reinforcement myself; something I wasn't expecting. I'm confident this was a cost savings method, I just wish I would have been made aware sooner in the process. I felt deceived and had to scramble to get the mesh installed before the concrete was poured the next morning. Jeff did a great job with the rough grading, tidying up a few minor details and cleaning up. He is a hard worker, takes pride in his work and has a great work ethic! All in all, we are pleased with the final product, the pool and concrete look great! I wish Eastgate Pools & Spas would have been more straightforward with the few items I was forced to take care of myself; I would have been more than happy to pay for the additional services had I known about them.

After visiting 3 different pool stores my wife and I decided to go with Eastgate Pools & Spas. Our…read morethinking was that a local place would likely have better service than Watson's. I wish we had listened to my parent's advice and just went with them instead. The sales aspect of our experience wasn't too bad. The pool itself is decently priced and looks to be of good quality. The after sales service is where Eastgate Pools & Spas leaves a lot to be desired. We were supposed to be given a week's notice before they came to install it so we could schedule the electrician and the sand. We were given 2 days. Thankfully, we had called the sand guy, that they expressly recommended, earlier this month to get an idea of how long it would take to get a load of sand. We were told during the sale to just call him the day before installation. Had we done so, we would not have had it in time. Even the sand guy was annoyed about the lack of respect they gave his schedule. I had planned to have an electrician out here the day after installation to run the power lines for the pool. Unfortunately, since we didn't get the weeks notice we aren't able to get one until a week after installation. Not a huge deal, but a headache that shouldn't have happened had there been appropriate follow through on customer services' end. The day of installation came and a somewhat annoyed man showed up at 7AM to run the Bobcat and dig the hole for the pool. He wasn't the most pleasant person, but we figured that it was already hot so it's not a big deal. A few hours later we go out to check on how it's coming along and there's no one there. There's just a water hose filling the pool at a small trickle. It turns out that once they were done they just immediately left without any word and left the gate open. There was no "thank you for your business", "here's the chemicals and accessories that come with your pool and what they do", "here's what to look out for over the next 24 hours while it's filling". There was nothing...just a pile of empty boxes, a lonely looking pool vacuum and an gate wide open, waiting for my dog to run out. I mean, even a "kiss my ass" to let me know they were done would have been preferable to them pulling some sort of disappearing act like a pool-hawking Batman. I joke slightly, but it is genuinely frustrating that you can't rely on a local business to do customer service right. I hate having to go to the larger chain stores, but I honestly can't see myself giving anymore business to Eastgate Pools & Spas. If it were completely up to me I'd return the pool and spend my money elsewhere.

2 years of loosing water in our pool , binding chemical's etc and a couple" pool people" who found…read morenothing . Ernie came out and in 30 minutes found the hole in our liner . We have not leaked all summer. Very professional, will recommend Ernie ( plus he is a great person) Thank you Ernie you saved us ! The Doyle's

Ernie came out and found the leak in our pool. He was very professional and respectful. I highly…read morerecommend using Ernie and will use him again in any of our future pool needs. Thanks Ernie!