We had an issue with our spa cover that was most likely a product defect. Jeremy handled the issue…read moreprofessionally and even went the extra mile and delivered a new spa cover to our house. I found that to be outstanding customer service. Thanks Jeremy and Henry. You guys are the best. Paul & Cathy Kukla

We are very happy with our new hot tub that we purchased from Jeremy and Henry at Southwest Spas…read more They were nice enough to hold on to our tub at their facility until we were able to get HOA approval, 220v electrical hook-up and breaker, and a small travertine patio extension built for the hot tub. When we first came into the store, Henry was so thorough in his explanation of the different features of the spa we were interested in purchasing. The electrician (Nick) and the landscape person who installed our patio extension(Jose) who were recommended to us by Henry and Jeremy were also terrific. Once we had the spa delivered, I had some questions about some of the features of the tub, chemicals, as well as a small issue with one of the diverters that was leaking. I drove over to Southwest Spa to speak to someone in person, and Jeremy was kind enough to take the time to answer my questions, and also instructed me how to fix the diverter leak when I got home, and it worked perfectly after that. Easy-peasy! Having our own spa at our home has been on my husband and my bucket list for YEARS. We are so happy we were finally able to make it happen with the assistance of Southwest Spas!

I had a leak in my hot tub. They sent somebody out to try to fix it. They couldn't fix it. They had…read moreto take it to the shop in Phoenix on May 2. They came and picked it up. Told me I would have it back by May16. I called at the end of May to find out where it's at no response from anybody called the corporate office June 2. No help there called back on June 3. Finally talked to somebody who was gonna get the ball rolling next thing I know I'm getting a phone call that they want to deliver my spa this Friday, which is the sixth. Supposed to be here between 8 and 12 AM called me at 12 told me they wouldn't be here until three never ever. Did anybody call me from the service department to let me know what was wrong with my hot tub and if it was even fixed and I've been 5weeks without my hot tub. Had I not called and started bitching about it I probably still wouldn't have it.

I bought a spa back in 2021 and have had no problems with it until today. Bought it in Avondale,…read moreAZ. Now I need to replace the pillows due to the heat here in AZ. First I call the store. Girl there tells me they don't carry pillows there and to order on line. Go online and can't find the pillows i need. Call corporate and talk to Brian and he needs the serial number fit the tub. I said it might take a few minutes for my wife to locate it.... she's half way thru the house when he says, oh I found it. He tells me which pillows I bought with the spa. I ask him if I can order them thru him, because they're not showing up on their website. He said, no, I can't sell them to you. I ask if there's anyone in corporate that can sell them to me. He says, no! Tells me I either need to go to the local store and order thru them, or order them on line! I tell him that I have all the part numbers, but they don't show up! So I call the local store back ask dizzy girl if they have a coupon for online ordering! She says, no, I only have a coupon for in store purchases! I ask her, can I come in and order the pillows from her and get the coupon because my order is now over $500. Are you ready for this??? She says, she can't order pillows from the store! DO NOT BUY FROM BULLFROG SPAS! Their customer service is HORRIBLE!!!

We had a great experience with Sunset Spas and are very happy with our hot tub. Matt was awesome to…read morework with and helped us figure out exactly what we wanted without any pressure. We checked out six different places while shopping around, and Sunset Spas had the best selection with all the options we were looking for at a great price. We'd definitely buy from them again and would recommend them to friends.

My husband and I were so impressed with the wonderful service we received from the staff at Sunset…read moreSpas.  Our salesperson, Matt, is wonderful!   He was very patient and thorough in explaining the features of each hot tub and the internal mechanisms.  We didn't have to do anything after making our decision, Matt took care of everything.  The crew that delivered our Everest XL hot tub were top grade!  WD, I love that Texas accent. You are great!  Despite it being a scorching hot day, your crew spent so much time helping us get the tub set up. Lastly, we would like to thank Kelly.  The master installer, of the Climb8zone chiller, you rock!!  Before you convinced us, we weren't sure we would be able to use the tub during the day. Now, we are relaxing in a nice 85-degree tub, despite it being 106 degrees outside.  Thanks, Sunset Spas, for the exceptional service!! Paul and Lisa

Palo Verde Pools completed our project about a year and a half ago. The quality is top notch…read more Kaylan has a great eye for design and had wonderful ideas. She never tried to talk me into spending more; however, when I requested additions or upgrades she was quick to give me a quote on what it would cost and how I might save money. We got a beautiful pool and outdoor entertainment area at a reasonable price. Our yard is small but now it's big on style and provides a much larger entertaining space than I had anticipated. Everyone who came to our home to work was polite, professional, and efficient. I honestly wouldn't change a thing about the design or the finished product. I highly recommend Palo Verde Pools & Outdoor living for any of your pool or outdoor project dreams!

Kaylan has refused to call me back after three messages to her over three weeks! No way to run a…read morebusiness! They built my pool three years ago. The CMU walls are leaning and the three pool light do not work anymore. Pentair mini lights are the worse and expensive to replace! Beware of this business

Dolphin has been fantastic to work with! Dustin Brenda Adam and Jake have made this project easy,…read moreand seamless. They have exceeded our expectations. We will absolutely recommend them to anyone. Get started with Dustin, he is awesome!

Unfortunately we ran into hard dirt and needed extra excavation. Jake sent out the bids and was…read moreable to secure the extra excavation at a reasonable price.

Joe, showed up. That's the best sign. While others didn't even want to look, he came personally to…read moreassess the project. He was personable, professional, and knowledgeable. Told us exactly what they'll do and did it. Stayed on budget with no surprises. He's my go to guy for future repairs.

I had a lot of companies come out for estimates. Some wanted 16,000.00. Some wanted 12,000.00 all…read morethses people had big fancy show rooms. That's why they charge so much I guess. And I was really fed up. So I called Joe's Pool Services. He brought out all the different tiles and all kinds of pebble tec colors. He had all the same materials that the other companies who were trying to charge 3,000.00 to 5,000.00 more. On top of that. These other companies were telling that they were a month out before they even come out to drain my pool. After Joe and I agreed on a price. He had my pool drained within 3 days and my pool finished in 4 days. His crew kicked but and are hard working people. The end result was OUTSTANDING. New tile aqua blue mini pebble tec. If you want to enjoy your pool this Summer you better call Joe.

Outstanding Service from Perfection Pools LLC…read more Perfection Pools truly lived up to their name. I found them on Google along with a few other companies and requested quotes from each. Perfection Pools stood out immediately with their prompt and professional communication, as well as a fair and competitive price. Tim scheduled a date and time for the job and arrived exactly when he said he would. He and his team were respectful, efficient, and got to work right away. Michael did a thorough job cleaning the pool and kept me updated throughout the entire process, making sure I understood each step and what to expect next. The pool now looks absolutely spotless, and I'm beyond excited to start using it. I highly recommend Tim and his team for their excellent work, professionalism, and top-notch communication. A+ service all around!

The guys showed up on time, were courteous and figured out my filter issue right away. They did a…read morequick water test, provided suggestions and answered all my pool questions.

Hiring Litchfield Park Pool Service LLC has been an expensive and damaging mistake…read more On July 4, our salt cell failed catastrophically, flooding our backyard. We later confirmed this was caused by their technician overtightening the fittings during a prior service. He even texted us a photo of the giant rusted channel lock pliers he had accidentally left in our yard, which is the exact tool he had been using on the salt cell. That tool should never be used on delicate plastic fittings and explains why both sealing rings eventually cracked. On July 7, just three days later, our main pump began making loud noises. They quoted me $3,027.77 to replace the pump, while another reputable company quoted $2,369 for the exact same job. Shortly after this, we began noticing that every time we swam, our children's eyes burned so badly they couldn't keep them open. I told the company about it three separate times. Each time they said it was "fixed," and each time the kids swam again their eyes burned so severely we had to use wet paper towels and keep them in a dark room. The fourth time, they decided to blame the pump. They had changed the settings themselves to run at 60% or below, and then claimed the eye burning was because of that. But that explanation made no sense. The burning had started before the pump ever made a sound. That was when I began digging into the water chemistry myself. I spent hours reviewing the service reports they email after each visit and realized our chlorine levels had been dangerously high since the end of May, long before the pump noise began. Despite this, the company continued to blame the pump for the eye burning. Even Mike, one of their managers, admitted at one point that they should have been able to bring the chlorine down to a safe level regardless of the pump issue. When I confronted them, the dishonesty became obvious. Mike himself tested our pool and said it was 10 PPM, acknowledged it had been that way for weeks, and told me no one should be in the pool. On the very next service visit, they emailed me claiming it had dropped to 7.5. I immediately took a sample to Leslie's Pools, where their machine read 25 PPM. To remove any doubt, I had my teenage daughter take the exact same sample to Litchfield Park Pool Service's own store. They told her it was 10. Three different numbers for the exact same water: 7.5, 10, and 25. I walked in with all three reports in hand. When I asked Mike to explain, he had no answers, offered no apology, and simply shrugged. Today they emailed me the following, effectively suspending service until we authorize a pump repair: "On July 7, 2025, We reported to you that your pool motor was making Loud Noises. We have reset your Motor RPM to 50%, per your request. This motor RPM is not enough to keep up with the demand and usage of your pool. This has caused inconsistencies in our pool care which prohibits us from working under our standards. Litchfield Park Pools would be happy to start up your pool service once repairs have been made." I did not request that change. When I pushed for answers, I was told Mike is "in the process" of buying the company while the current owner is on a two-month vacation, not returning calls. I left a message for the owner with no response. Mike had previously said he would discuss a refund, but when I called, an employee named Jack said he couldn't comment and admitted he was canceling our service because Mike told him to. Their official email claimed suspension was due to "equipment not working," but Jack said the real reason was that we were unhappy with their management. When I asked him to put that in writing, he refused. Even after all of this, they continue to send me invoices, including charges for August and the first two weeks of September, despite our pool being chemically imbalanced since May and the company having been formally trespassed from our property. Since hiring this company, nearly every major mechanical component of our pool has failed: the waterfall pump stopped working, the heater broke, the salt cell was damaged, the filter was replaced, and now the main pump needs replacement. This company has been deceptive, inconsistent, and negligent. They ignored unsafe chlorine levels, damaged equipment by using the wrong tools, attempted to upsell repairs at inflated prices, gave contradictory excuses, and continue to bill for services never properly provided. We are disputing payments, filing a BBB complaint, and considering small claims court. I strongly caution anyone against hiring Litchfield Park Pool Service LLC. In their BBB response they made several statements that are not accurate, including claims that discounts were offered and that equipment problems pre-dated their service. No discounts were ever offered. The equipment failures occurred while under their care. I am noting this here so the same misinformation is not repeated on other review platforms.

The one star is from my conversation with there service tech bad mouthing the light supplier and…read morethe manager indicating the lights don't come with the manufacturer 3 year warranty from EPoolSupply. The install was done and is functioning, but because of the above they are a supply/service company I will never use again. I recommend EPoolSupply if you want fair pricing. My experience is specifically with the Spectrum 360 multicolor lights and the staff was EXCEPTIONALLY professional and the prices are over $100 cheaper on each light. I did ask for a discount from Litchfield and was given $50 off each light, but at the time I checked EPoolSupply was still over $60 cheaper. Another lesson learned. Do your diligence before you schedule an ins

My 15 year old hot tub needed some work about 2 years ago..Chris was great..over the last 2 years…read moresprung a leak and needed another part..Chris came to the rescue once again.. easy to work with, nice man, super knowledgeable and trustworthy..would use again should I have other issues.

I've used a number of companies over the years and found Chris and Audi Spa last year. They were…read moretrustworthy and extremely personable. When I had another issue come up, they were the company I trusted to come out and get the job done.

I could not say enough about Bryan and this company. He was there when he said he was going to be…read more He was thorough and very knowledgeable and my pool is working very efficiently and is sparkling clean. He did some plumbing and fixed my backwash. He fixed my pump. Im nervous about people coming to my house and hes so nice and right away I knew I picked the right company. I highly recommend his company and have referred him to my friends.​

I needed the sand in my filter replaced and Bryan came out first to evaluate. Extremely…read moreknowledgeable and helpful. We scheduled a time to come out with Jen and his work and recommendations were much appreciated. This company is very through, communicative and well priced. I highly recommend them. Thank you for your great service!