The customer service at Leslie's has always been great. I have been going there for the last four years for my solar pool cover and it's always a pleasant experience. I will definitely continue to shop there. read more

Leslie's Pool Supplies - Swimming pool - Hot Tub & Pool Near Me - Fremont, California

I buy all my chlorine here for property cleaning. David and his staff are always super friendly and helpful treating me like family. I don't have a pool (yet) haha but I will continue coming here for all my Sodium Hypochlorite needs! Highly recommend this location read more

They can be a little hard to get to on the phone, but when you arrive you can expect great service and a wide array of pool products. They also offer water testing and will recommend chemicals to get your pool or spa back in the clear. read more

Excellent service. Clerks have great knowledge of pool chemistry. My pool stayed clear all summer.

Love their service and free water checks, just bring your pool / hot tub water in and they will let you know exactly what you need and NOT need! Will definitely come back! Great and informative staff! read more

We had previously called to get some help with our first pool, and decided to head down there since we were told they had the necessary equipment for us to get started. But when we spoke to the manager who was very welcoming, she let us know that they didn't have what we needed as it was late summer and we'd have a better chance online with intex. She was very kind and helpful, we left without the items we needed but we gain a new pool supply store that we will come to from now on. It really is about the way you treat your customers! Anyone could have easily just said no and moved on but she gave us details and looked at our pump told us what else we would need too. read more

I have to say that even though my pool is green and I cant swim for a few days that these guys rock. The manager knows her stuff and has such a awesome personality. She literally keeps you entertained while you learn how to fix your problems. She greets everyone as they come in and seems to have a relationship with all her customers. I am so impressed by my experiance, that I wish I received this kind of service at other stores. I will never go any where else. she should get a raise, for honestly she represents this buisness exceptionally read more

My husband Mike and I have been coming to this location for over 15 years. There have been changes in the past, but the manager Kirstin is back. She is always, always so cheerful and very helpful. Also, very knowledgeable. We are so happy that she is back! read more

We recently converted our pool to saltwater. When I went to buy salt, the salesperson acted like I was an idiot because I didn't know how much salt to buy. They could use some training on customer service. read more

The worst place. I waited 10 minutes while the only employee there was on the phone with his friend. When he was done I asked for help he said, " What, you can't walk around the store and find it?" I said I need a pump, he immediately said "nope, I would have to order it.". I couldn't believe it, so I said wow your a real dick. I took his picture, he gladly raised his business card for the picture. Employees name was Frank, very bad. Very rude very ghetto read more

Leslie's Pool Supplies - Hot Tub & Pool Near Me - Fremont, California

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Bunch of idiots throwing around a football outside the store. (They should know that they'd be better off at a "real pool." LOL. Then when I have technical questions about a product, This dude tells me he doesn't have a pool, he's not into pools. He said that he can't give me a discount, they dont make that much money on the product and that he could "Care less." I understand that working on a Sunday sucks because I work Sundays too, but making the customer feel unwelcome is probably not the best buisness strategy. Hey Leslie, please staff employees that at least want to work. Frank is the only person that works there that seems to care about the customer and the only person I'll talk to now. Hey Frank, you should start your own pool company. read more

AVOID. Staffed by professional jackasses who will spout incorrect information about codes, ordinances and best practices, and who will then seize any opportunity to "upsell" you on oversized, incorrect, much more expensive and/or sometimes even defective parts. AVOID. If you have no choice and MUST do business here, the ONLY method to get what you want is to go to the Leslie's web site and find the EXACT item(s), print out the page with item number and picture, and take that into the store with you -- and then make sure they are selling you precisely the same item number. Otherwise they will sell you something much more expensive and give you hokey "advice" on how to install it. read more

Yes UNDER NEW MANAGEMENT!! Been Going Here for 20 Years Now and Kirstin the New Manager is so CHEERFUL KNOWS WHAT SHE IS TALKING ABOUT N FABULOUS To Talk too ... She Tested My Water Wrote Everything Down Step by Step in how to Get My Swimming Pool Water Back to Blue and I was Amaze n My Husband too That's I Didn't Spend Much... she Greeted Me When I Came in and Even another Customer came in to THANK HER that his Pool was Back to Normal.... PLEASE PLEASE Stay Here and Guide your other Employees to Be Like U...Usually My Son comes in But so Happy to Come Back n Chat with her More KEEP UP THE GOOD WORK will Update My Review when my Water that she Grantees in Will Be Blue in a Couple of Day... THANK U KIRSTIN read more

Thank you Kristen and Team, for all the Help and the Knowledge you share with us to keep our pool Water clear and pool Equipment updated and at top of it's Game. read more

yeah!! My first first review. I have a jacuzzi in my backyard and the only thing I know is how to use it. These guys are the ones I count on to help me figure out what I need to do. The times I've gone, the folks who work here have been very helpful. They take their time to explain things and they seem to know what they're talking about. read more

Customer representative from Leslie pool company contacted me soon after I posted about my bad experience. District manager Ian Nelson was very co-operative and helped his best to make my pool situation better. He offered complete solution and waved off amount I spent on chemicals and provided with additional free supplies. Another employee at the store was kind enough to stay late and explain me details and procedure to cleanse my pool. Except for store manager Kirsten, everything worked out fine! Try to avoid dealing with store manager, you will find good experience here. read more

Visit this location occasionally for water tests and supplies. It's positioned in a out-of-the way strip mall in north Fremont, so is not particularly conveniently located for my typical shopping routes. I appreciate that neither employee -- Jessica or Daniel -- is very aggressive with selling their products during water tests, although do make recommendations. Unfortunately, both are typically condescending ("Huh? You mean, you're _not_ using our black algae killer"?) and will not volunteer information unless explicitly asked. This is especially the case when reached on the phone for a quick follow-up question or consult. Neither employee was very knowledgeable about equipment issues or chemical compatibility/usage, particularly Daniel. I do like that this location, like Milpitas, does have quite a number of odds and ends when it comes to pool parts, although not quite as well-stocked as Ewing Irrigation or Harrington Plastics, and is essentially the only pool-specialty shop around. Very much recommend folks sign up for the Leslie's rewards program, as they occasionally issue discount coupons for in-store and online. Just be sure to mention your name/address during check-out to accumulate rewards points. read more

Do not ever buy 1 thing from these hacks, they are worst trained bunch of monkeys humping footballs I have ever seen. One joker says use this so I do, chem still out of whack go to another store, guy tells me complete opposite from what 1st guy said, then manager gets involved and he has another way to balance chem DO NOT LISTEN TO THESE PEOPLE, you will save money, search the net, use BBB method or even hire a pool guy to do it, still cheaper and less headache than Leslies offers, watch for their upsales of Phos Free, and anything on the counter, they must kick a back commission if peddle that junk and returns, good luck, customer satisfaction, there is none read more

I've have been purchasing my pool supplies, and having my pool water tested every month from this store for the last 2 1/2 yrs. Before I use to have a pool cleaning company who would come by once a week and just dump chemicals and test then leave, the rest was left up to me to maintain. Frank Holmes and staff has help me through those times, like what causes different kind of algae to grow, and what cause them to thrive in the pool as well as how different filters also affects the pool. The staff has made it easy to maintain my pool, which has save me money. From replacing my pumps to swimming goggle. The algae story that was today not on my pool, but the pool we have at work Thanks Again read more

Fremont Leslie Pool is a great resource. Tristian is super to work with. It's great to work with someone likeTristian that's been there long-term and has a vast knowledge of her industry. You don't have to waste your time resolving issues. I'd appreciate the service and the personality of the store. Easy five star, always leave happy with a plan to keep my cool sparkling. read more

Service was great and very helpful. Came in to buy filter sand and Jessica helped me out. She showed me where it was and even helped me bring it to check out as well as to the truck. read more

I just moved into the area and my new house has a pool. I needed a lot of help with figuring out what to do and when to do it. My pool was cloudy and the the algae was taking over. I dropped by with a water sample and they did the analysis on it. They explained exactly what to do and helped me get my Pool in tip top shape! Thank you so much! They have everything you need and more. I wasn't pressured to buy chemicals or anything. I highly recommend them for trouble shooting your pool and the education they give you is free. read more

I had serious problems with my pool. With the help of the staff, especially Kirstin the manager, I was able to finally get me pool back in order! Thank goodness for the management change! read more

One star for the pool filter cleaning service scheduled via this store and Leslie HQ sent their technician out locally to perform the service. The technician was inexperienced and dumped all the dirty water right by the pool. When I asked him when it dries out the wind will blow the dirts that he cleaned out right back to the pool, then what's the point of cleaning the filter? So that I can call them again in a month to schedule another cleaning appointment? The technician apologized and said "I should have thought of that and did the flushing out on the front yard instead of at the backyard right by the pool". Duh!!! He then recommended that I sweep the dirt after the water dried out. So basically after I paid more than $100 for his one hour service, after he left I had to spend another hour cleaning the floor and to get rid of the dirt that he flushed out of the filter. I called Leslie soon after the guy left when I realized that I had to do the work, and asked them to send him back to do the cleanup, they refused and the manager never called me back. Will not use them for the service anymore. What a rip-off!!!! read more

THEY ARE UNDER NEW MANAGEMENT!! The older reviews here are pretty accurate. You could not buy customer service here in the past, seriously, but they are under new management the past couple months or so. The new manager, Kirstin, is fabulous. Three things about her: 1.) She knows pool chemicals and maintenance 2.) Under her guidance, she helped me get the pea soup in my pool turned into crystal clear sparkling water! Thank you for that. 3.) She didn't make me buy anything I didn't need. In fact, she's tested my water a couple of times and just told me to go home and dose with this and dose with that; I left the store with only good directions. I had our first party to prepare for and she helped me "get 'er done!" Last year, I paid $100 a month for pool maintenance; the guy was very nice, but it just seemed so expensive for two visits a month and he'd be there for less than 15 minutes each time. It was time for a change. I decided to give Leslie another shot and was fortunate to meet Kirstin. I just hope the company doesn't move her anytime soon. read more

Leslie's is convient for proximity, prices are not the best, but the real value here is Frank. I use to drive to a different pool store in Milpitas due to their customer service, then I met Frank. He truly knows what he is doing. I wanted to switch our pool to saltwater, Frank answered all my questions, solved some of my problems and never upsaled me to crap I didn't need. As long as Frank is here, Leslie's will have my business. It shows me they actually value knowledgeable employees with great customer service. read more

Great customer service. They don't try to sell you anything you don't need and really try to guide you in the right direction. I truly felt their objective was to keep my pool healthy. Kirsten and Hannah are very knowledgable. Kirsten, the manager, always goes "above and beyond" to help customers. When I had no idea how to clean my filters, she instructed me via FaceTime them and took her time to address all key points. I don't know any pool person who would ever provide such service or even care as much as Kirsten. I hope her and Hannah stay here until retirement because they are so valuable to Leslie's. Minus one star for the high prices but that's not their fault. read more

Came in shortly after the store opened, store seemed understaffed for the amount of customers but the salesperson was friendly and trying to help everyone as best he could. Needed a replacement filter for my spa. Was asked to come back after 1pm when the "spa guy" would be working. Came back and he found a filter for me (I have an older model jacuzzi) and Ed the salesperson from earlier that day assisted me with the chemicals I needed. read more

I was inquiring about purchasing a new filter since the pump pressure was constantly running high despite my cleaning of them. When Hannah took a look at my purchase history, she noticed that the filter I had was only a year old and that it should be lasting much longer than that. She suggested that I soak the filter in a solution of muriatic acid diluted in water to remove the junk off of the filter that normal water pressure does not remove. And lo and behold, the pressure dropped to normal levels as a brand new filter. She totally saved me some moolah. read more

The employees here are incredibly rude, have a disrespectful attitude and know nothing about pools. I refuse to do business with them anymore. I walked away from the store today because of the salesperson's sarcastic attitude. They just lost a $250 sale. read more

I have been going to this place for years. This is the first time I felt respected. Came in with a pump problem and walked out with my arms full of other goodies. Kirsten really knows her stuff. She took my pump in the back and know exactly what needed to be repaired. I look forward to returning when I need other items for my pool. Thanks again for the great customer service. read more

I come here about every other week to get chlorine for my property. I have to admit that they have gone through a couple managers in the 3 years I've been coming and the were all good. Well they have a new manager (Jessica) and she is fantastic. I had left my receipt and she called my office to let me know. Always very helpful and eager to find you what you need. I highly recommend Leslie's and Jessica for all your pool needs. You'll be in good hands. read more

I can't remember the last time I received such amazing service, ANYWHERE. Kirsten is extremely knowledgeable and knows anything and everything there is to know about pools! We didn't even have to finish our question, and she already had the answer. I loved chatting with her about everything under the sun (oh yes, and our pool), and can't wait to come back and chat more! She gave us extremely clear instructions and feedback on what to do with our pool, and is much more interested in the idea that we do what we can with what we have, rather than spending tons on stuff we do not need. Thank you so much!! read more

I had the worst experience with these guys. I would've given negative stars if i could. I had some problem with my pool and I went to Leslie pool for help. These guys seemed to be very friendly but turned out to be total jackasses. They charge a hell lot more than other alternatives and they totally misguided me. Because of these guys my pool turned out to be a total mess and had to spend a lot more to get it fixed. I would definitely not recommend taking their "Free water test" because it is there to totally rip off customers. Worst service ever!!! read more

I was on my way to Kragen Automotive when I passed by my local Leslies retailer. I'm at Leslies a lot in the summer for free water testing, picking up chemicals and professional advice. Last summer I brought my automatic pool sweep in for maintenance (Leslies will also check out your pool cleaner for free and offers free in store labor) I was able to get by the rest of the summer but as I was walking passed the window display of automatic pool cleaners just popped out at me. When I entered the store another display of cleaners was greeting me and I just felt it was a sign telling me it was time to bite the bullet and replace. I was greeted by Frank my go to guy. He's been there the last several years I have been shopping here. If you have a question he is the man and will give it to you straight up. Frank showed me all my options and at the end of our conversation I walked out with a Polaris 3900 - WORKS GREAT! For good selection of products visit Leslies but for great service talk to Frank at Leslies in Fremont. read more