I bought a pool for my daughter this summer and had no idea where too go for assistance. I've driven past Leslie's a few times but until recently I had no reason to go there. Jackie P. was the one who immediately welcomed me that day and actually was the one who helped me as well. Found out later the guy she was working with was the manager,Ron was his name. Not once did Ron say anything to me. You would think it would be the opposite. I've always worked in customer service as a Contractor, first impressions are "EXTREMELY" Important. Fast forward I've been coming in about every 3-5 days for over two months now. I only go to Jackie as she has proven herself more than capable each and every time I'm there, not only with me but how she greets everyone as they come in and multi tasks very well. I honestly have no idea why she isn't the manager. If she decided too leave for any reason or to work for another pool company I'd follow her. She is that good and is very knowledgeable in what she does... This is my first time writing a review on someone and I'm very happy and thankful it's for her!! Jackie makes it enjoyable owning and maintaining my daughters pool, even better it's safe and healthy all of the time. . Whatever they pay her I'm sure it's not enough. If I owned my own business she'd be one of the first employees I'd hire or should I say take.... Owners need to make sure the special ones are taken care of and don't leave, Jackie is one of those special ones. Thank you for taking the time too read my review... read more

Just another example of a store manager that is stupid as a donkey. Mask mandates were just reinstated and employees are walking around with the mask on their necks, not covering the nose or the mouth. The store manager, who has walked past me at the counter 3 times without even acknowledging me, suddenly realized that I was there and slowly pulls his mask up. I asked if I was being a burden on him, and he says, 'no, I just feel bad, I have a fever, chills, nausea and body aches'. But then proceeds to try and help me. At that point I asked for my parts I was trying to replace to be given back to me and left the store. Over the last few years, I have gone into this store only to be so baffled at how they are still there with the same crappy manager and no training for employees, but today knocked it out of the park. The store manager is running around maskless and has symptoms consistent with having COVID-19. The guy should have been at home and not at work, plus he was walking around with no mask on breathing and touching things. I'm not saying I'm sure he had covid, but grow a brain and stay away from folks when you are sick!!!!!! read more

I have to give kudos to the new store manager John. He took over a store that was in complete chaos. Not only did he get me a great deal on a pool pump and install because my original paperwork was lost but he also worked tirelessly for two months to get my pool vacuum warranted out. We are now the happy owners of the Polaris P965iQ. read more

Exceptional service provided by John Maples and his team. I was hosting a birthday swim party and my pool had grown algae in a matter of 2 days John tested my water and provided recommendations so that I can have the pool ready by Fri. Their advice was right on the mark and my pool was ready for the guest to swim. I have been a customer since the store open.. always, always, great customer service. read more

I go to Leslie's cause it's the only pool supply place near to home. I am very satisfied with the products, especially the Power Powder Plus. I was VERY disappointed with the service I received when ordering a Pentair filter cap. I brought my cracked unit in and the sales clerk ordered the part. EIGHT days later the WRONG part arrives. Jen then ordered what appears to be the correct part. I paid for the part in advance. Then they told me it was on back order. After screwing up my order Leslie's should have picked the cost for expedited shipping. They didn't, the part is supposed to be in Monday. Who knows if it will be in and whether it will be right. I give them 4 stars for product, but 0 stars regarding parts and support. read more

Who would think Pool supply would be not entirely well....yuck. Very cool experience, Nick did my water test, he was helpful, informative, and just really easy to deal with when I came in without knowing the right terminology etc-- Great experience for my first pool supply experience (husband usually handles, he's out of town). read more

If you go to the store, know what you are going to purchase. These guys are dense and do not know what they are doing.

RACISM does exist on this store. Poor customer service. Sunday January 26th at 1:30P . I came to this place to get a bucket of 3'' Chlorine tablets. There were only 2 customers in the store. Myself and another guy. The other guy is getting ring up in the counter and I parked myself on the side of the counter instead of the back of the other guy due to the fact that the bucket of chlorine tabs are heavy and it would not be right carrying it over the counter. Im actually doing the cashier a favor but standing to the sides . Again there is only two customers in the store myself and the other guy that was being ring up before me. There is no way the cashier did not see me.Im standing on the side of him waiting patiently to be ring up. Once the first guy was done. Theres a lady (Caucasion) came in needing to order a broken pipe. Again Im right next to the cashier and waiting. He totally ignored me and help the other lady instead . Now Im not an expert but this is plain racism because of my color ? Very bad customer service. Did not even acknowledge me that Im there. im a bit confused at first . But reality kicked in . Because I look hispanic ? I imediately return my item on the shelf and walked out. This person will not get my business and I will tell my family and friends not to go to this particular store. By the way the whole time I have my wife and family waiting for me patiently in the car. Ive been a customer for almost 7 years. I will no longer come back here anymore. I just hope the owner of this store read this if he cares about his store and his customer. read more

We are new hut tub owners, so needless to say we needed help with our set up . We went last Saturday to this local store with our water sample. First the young man who waited on U.S. must not have been properly trained, as he kept having to ask a fellow employee questions. He tested our water and then handed us a sheet of paper and said this is what you need to do to get your water balanced. We took things off the shelf and we all carried them to the counter. At that point we still had more questions but he disappeared. Apparently that was the end of our customer service. We purchased the items and left the store. Later in the day I called the store to ask questions about the measurement of once of this certain product. She informed I could use a regular measuring cup but offered me no help in suggesting if they had such measuring cup. I then asked if someone else could help me, I was told she WAS THE MANAGER. Wow I then told her we would never step foot in that store again. She promptly hung up. We are newbies in the spa scene and they made us feel like we were stupid. Just because this is the only"game" in town, please think twice before soliciting this business. I only clicked one star because a - was not an option KandB disappointed in Brentwood read more

Went there today to have my pool sweep worked on. Jesse helped me and fixed it on the spot took less then 7min. to replace three parts. Two years ago this place was a mess, service and parts department where a joke. They have made a complete turn around. Again will go back and I know if Jesse is there I will receive great service. By the way my total bill was $77.00 dollars. April 17,2017. Hope Jesse manager sees this! read more

Been standing in line for 30 mins without being acknowledged. Hire another staff member already! Its obnoxious. Every time I'm here it's ridiculous. Find a different place to go. read more

This Leslie pools store should be a case study in graduate business schools about how not to run a pool/ spa business. ..the poor ckerk had no idea about the chemical products and the store was undersraffed to serve the amount of customers entering the store. One of the employees who looked like Mario from the electronic game was sitting in the equipment repair section playing games on his cell phone. Most likeky playing Mario Brothers. Hopefully hes not up for employee of the month. Frustrating to see a poor business model in action... read more

I have always had a positive experience at this Leslie's. I have to give a special shout out to Chad, the manager. He has always been able to help me resolve whatever issue I have had to deal with pool/spa parts, chemicals needed etc. I maintain my own equipment so this assistance is quite valuable. Is this location busy at times, yes, but that is because it is the only one in the area. Water testing is a free service, and sometimes you have to wait. Come on people, have a little patience! You can always buy your own test kit and do it yourself if you do not want to wait. Thanks Chad and team! read more

Do not buy a new filter or pump from Leslies. The techs have come out three times and it is still not working and the pool is getting green while waiting yet again for them to come out. Each time we call it takes another week to get someone to come out. All this for a completely new system!! Take your pool business elsewhere! read more

Was in this past week and received stellar service from Nick. I had him test my water after experiencing a somewhat green pool for almost two weeks. He immediately knew what my pool needed and explained everything to me in a concise and easy to understand manner. He took a frustrating experience on my own and cured my "sick" pool. Outstanding service! read more

Well, when I first came here 3 years ago they were cool (Eric). Bought stuuf here and there. Last year I bought a new clear/white solar cover and reel to replace my perfectly fine blue solar cover. Spent close to $500 on both. I was told at the time the cover has a five year warranty. Sweet! Well, 10 months later, this cover is flaking apart all in my pool. Call them today to see what I can do about the warranty and, "we don't cover those kind of defects", I think it was Charlie, says. I ask why not, he says "your pool probably has too much chlorine". I reply with, "its a pool, it has chlorine and other chemicals in it, I bought a POOL COVER, it hasn't even been a year"! Totally dissatisfied with the customer service. I will travel to walnut creek where they actually have "customer service". I definitely won't give them any of my business any more, even for the necessities. read more

Love their free water testing! They have been super helpful in getting our pool in shape for swimming season.

I'm a 15 year resident of Brentwood and Leslie's has always been my go to since Sandcreek Pools closed years ago. Charlie was my very favorite service rep. Felt like family. Hasn't been the same since he left. I've been back in recently. They've changed personnel. John and his staff are excellent. Knowledgeable. Upbeat positive vibe. It's a pleasant experience dealing with helpful attentive staff who actually care. I can buy my supplies online. But I prefer feedback and knowledgeable human beings. It's safe to venture back into Leslie's...great store and customer service. Thanks John! read more

I'm not sure how to even begin this review. From my previous experiences with Leslie's pool, this is a refreshing review. I am so grateful that this location is under a new manager - John whom I like to add he's "GOD SENT" and a masterpool wizard. I'm so grateful for his outstanding customer service. I have been stressed out for over a week over my sweeper and planning a pool party for my daughter's birthday. He understood my urgent situation and handled my issues promptly and professionaly. I can't thank him enough for what he did for me and just listening to my frustrations. Well, John you are more than welcome to join the party and you gained a customer back! Keep up the EXCELLENT attitude and your great personality with customers! read more

This place is a joke. The manager Ron is rude and not helpful. We went in to purchase chemicals to get our new spa started. We waited for at least 20 minutes while him and another employee were doing free water tests for people and explaining chemicals to these 2 groups. After it was our turn to receive help we told him we were starting up a new spa and had some questions regarding chlorine vs bromine etc. Well he snottily answered you can't mix bromine and chlorine. We knew this and it wasn't our question. I must have had 10 bottles of chemicals on the counter when he decide he no longer wanted to help us and asked if he could check the next customer out while we were still trying to get help deciding what we needed!!!! I was in utter shock at how rude and disregarding he was. Because we needed these chemicals we decided to buy a starter kit instead and leave (with the other checker). There were numerous people waiting to be served but he took his sweet time explaining water testing to these other people and treated us like we were annoying him. I will never set foot in this store again. Not only were we treated poorly but the person in front of us trying to just buy chemicals & not get a free water test was treated like crap too. Good news is I can get the same or better quality products through Amazon cheaper and with no flack & next day delivery. If I was you I would not shop at this store. Save yourself the long wait and the grief because you have questions. Being a store manager is a customer service position. He needs to retire! Grump. The pleasant reviews about him STUN me. read more

After posting a negative review due to an experience I had I now have to change it. The outstanding customer service that I have just received due to my post shows to me that Leslie Pool Supplies really does care about their customers. As a customer if something goes wrong and you are upset, how that company response and corrects the problem shows me what kind of a company they are. You could have average service with a company time and time again and when one problem occurs they may bail out on you. Leslie Pool Supply did not bail out on me they went through great efforts to contact me and want to make me happy. I would highly recommend them. read more

I just put a pool in over the winter so I am getting the hang of caring for it. The manager at the location is very knowledgeable about product use and pool care. He spends a ton of time with customers. I see a lot of reviews here about the store being backed up and those same complaints are coupled with praise for certain employees who spent a lot of time helping them get the right product. I get the frustration of waiting but so far my experience with the manager in particular is worth the wait. read more

this leslies is always so busy! I don't know if it's due to people not knowing that there is another one not that far away or if the employees change so much and only the manager really knows what he's talking about, or if the customer service is really just that slow. I mean I understand that you have to train new employees and that may take time, but it just seems like every time I go in, there's someone new to talk to, who is going to tell me either they don't know or something completely different that the last guy. at least at the other location they have a consistent message and usually the same employees are there and actually trained! come on leslies, you have to do better than this! I bounce between both locations depending on convenience, but I have to say that this one is always more of a zoo than the other one, too many people and inconsistency for my taste. read more

Extremely high prices. 150% of Amazon prices. Bought a pool cleaner leaf bag and it started coming apart in 3 weeks. They refused to exchange it even though it is defective. Rude and incompetent staff. NOT RECOMMENDED. Plan ahead and mail order your supplies. Will never buy from here again. read more

Every time I go to this store I have to wait over 20 minutes to check my water.Today the manger was on the phone cheeking a I-9 for a new employee,in the mean time everyone was waiting .Went I told him to take care the customers firs,he replied that was a free service and I have to wait.Everyone agreed with me for the exception of the big costumer behind me she arrived later and did not know what's gone on really.I do not have to wait I will shop in another store and will not spend a dime at this location anymore. read more

I went to this place today because I expected them to be experts and professionals. I also want to support a local brick-and-mortar. I had a hose that started leaking between my pump and filter housing. The hose is molded with union fittings at each end. I took the hose into the store and they stared at it. I pointed out a part number on one of the fittings and they punched the part number into the computer, nothing came up. Above the part number was a company logo "W". The two employees were not sure what to do. So using my phone I google the W and part number. I discovered the W was Waterway and the part number was just for the plastic elbow at the end of the hose. So Pentair bought the elbow from Waterway and manufactured the hose assembly. I very nicely relayed this information to the two employees. One of them just began to blank stare out of the front window. I asked the other to look into the Pentair parts catalog and try to find the part number, He stated he had never seen a hose like this and that I should come back tomorrow when the owner is there. I went home pulled up the pentair catalog online, located part number 170046 and ordered it from Amazon.com. I will no longer patronize this store. I will simply use the web. This is why alot of places like this will struggle more and more and eventually close down, leaving everyone to Amazon.com. read more

I had a mailer for a free inspection of my Polaris 380 pool robot. My robot was working good when I brought it in. The coupon offered 3 free tail brushes with the inspection. 4 trips to Leslie's and the robot was worse each time. I spent $200 for a new case and pressure regulator and leaf bag, only to be told my booster pump was the wrong type of pump, not putting out enough pressure, and I needed a new pump for $1200. Incompetent doesn't go far enough. I called Don's Pool Repairs in Oakley. The people at Leslie's had left out the counter weight when they replaced the case and had adjusted the tail nozzle incorrectly. Stay away from these fools. By the way my pump was fine. Leslie's also missed the fact that I was missing a second swivel joint in the hose assembly. Use Don's Pool Repair instead. He's honest and reliable. Also a lot le$$ expensive. read more

I have been having trouble with my pool being cloudy and algae was starting to grow so I, of course, on April 26th went to Leslie's to find a solution. An employee named Mindy was working that day and not only did she help me in a timely manner, she was very knowledgeable about the products and extremely courteous and helpful. I highly recommend this location due to their customer service. And make sure you ask for Mindy!! read more

This has got to be the worst pool service anywhere. I have had my pool sweep there for one week, made 3 phone calls, was told I would be called back each time, and it still has not been looked at. Of those 3 phone calls I have been hung up on twice while waiting. When I called back the 4th time I asked to speak to the manager, she happened to answer the phone and then she told me to wait. Nope. You just lost a customer. I don't know what happened to Charlie the previous manager but he ran a much better store, had better customer service and cared about his customers. read more

Ordered a lid and a basket for my skimmer, told it would arrive in a week, two months later and countless excuses still no parts. No explanation, no apology, no follow up, just "uhh, yeah we don't know" read more

Our pool was swamp green and we had been going to the Pittsburg location for a while to purchase our pool supplies. After spending over $1000 in products that did not work and we did not need, we decided try another Leslie's to get another opinion. The manager, Chad, helped us that day. He told us what products we actually needed to correct the problem and gave printed instructions on how/when to use them. The pool was looking blue by the next day. We have been going to this location ever since. Chad is honest, friendly and helpful. He always acknowledges every customer, so even if you have to wait you know that someone will be helping you shortly. If you want excellent customer service come to this store not Pittsburg. read more

1.0 star rating 6/17/2017 Recently went to Leslie pool store to have water tested, it was clear and sparkling but thought total hardness might be high after 15 years, they agreed that my water should be changed and I did so over the next 4 days, then I took new water sample to be retested, they told me my phosphates were at 2500, very high and that my total alkalinity was at 110, my tester, which I had just bought and replaced all the reagents from Leslie's tested at 70, they sold me some Nophos to get rid of phosphates, I did so then cleaned filters as instructed. I took a new water sample to Leslie's now they said total alkalinity was 180 and ph was 8, both numbers are very high, nothing had been added to pool other than the nophos, I questioned their representative as to why so high when nothing has changed, when retesting total alkalinity which should be done 1 drop at a time, just counted out 11 drops the water changed color and said now it tests at 110, previously 180, when I tested in front of him with the tester I just bought from them it showed 65-70, I asked why the difference in readings, he had no answer, I stated these pool chemicals aren't cheap, and if your readings aren't accurate you get in vicious cycle of adding needless chemicals to your pool, but I guess that's really the business they're in, they question what chemicals I was using and scoffed at my choice of tablets I'd which weren't their brand, I have no confidence in leslie pool from this point on, and will advise others to wary and test your own water read more

Let me tell you about my "Leslie Pool" experience. If I could choose a rating of zero I would and here is why. Since moving to Brentwood back in Nov of 2016 I promised my son I would buy him a pool for our new house as a birthday gift when spring/summer time came around. So before I purchased anything I dropped by Leslie's on Lone Tree. They are the professionals right? They should be able to help me decide what size,give me all the necessary info and help me through the process right? WRONG!!! I go in and tell the associate working the counter that Im looking for an above ground pool for my yard. I start asking him questions like which are more durable, rust proof, best sellers etc and some facts as to why. He was unable to answer any of my questions and instead walked me over to the counter pulled up the website and started reading me the differences off the list. CONGRATULATIONS you did exactly what I could have done at home and are completely worthless! He didn't know his product, didn't ask for help, couldn't make a sale and I was highly disappointed so I left. That night I went back home did my own research and purchased a pool from their website on 5/17/17. I ordered the pool, a ladder, a cover and all the other necessary items I would need to get the pool up and running. Their website says the item will arrive in 5-7 business days. WRONG AGAIN! After waiting 10 days I called their customer service line. After waiting for about 20min on hold I finally decided to go with their "leave a message" prompt in hopes of a call back like they promise. Unfortunately 2 days go by with no response. So I decide to call my local store in hopes they could help me, once again they were worthless. Again I call the customer service line and wait for about 30min on hold refusing to leave a message this time. Finally I get ahold of someone. I explain the situation and ask them if they could tell me where my pool is and it's ETA. The guy I spoke to told me he didn't know but they usually ship within 5-7 business days! He doesn't even attempt to look up my purchase and completely blows me off. After getting into a heated argument he finally tells me he will call his wear house directly to see what he can find out. Asking these people to do their damn job is like pulling teeth! So he takes my info and says he'll call me back. You can probably guess that he never did! Being exhausted from chasing these guys around I let me husband handle the rest. He calls and is able to get though and the guy whos helping him says the item hasn't even been shipped yet! Now I work in retail management and I help manage our online store so I understand things happen. However, I do not cut any company slack on communication to their customers. I mean for god sake I just spent over $2,000 on a pool from you guys and you cant take the time to send me a damn e-mail saying my order is going to be late? There is not excuse for that. Then to top it off my husband asks if there is anything they can do for customer appeasement since they were so late. They insult him with a $10 off coupon! How about you guys just get my pool here!? Finally it arrives on 6/14/17. Just encase you were wondering here's a recap of the dates. Purchases on 5/17/17 Ships 6/7/17 Arrives 6/14/17 It took almost an entire month to get here from the date of purchase when the website says 5-7 business days! It's actually kind of comical at this point! So the pools finally here YAY! My husband starts preparing the dirt area making sure it's level and everything and starts putting it together. It take about 2 weeks considering we can only get in about an hour or 2 worth of work per day since we both work full time and have to kids to juggle. So he gets it up goes to get the liner out of the box and guess what??? They didn't put it in the box!!! I go back to my order form and make sure it is supposed to come with the pool and it sure is! At this point I'm furious!!!! Sure I signed for it when it arrived but what was I supposed to do? Rip open all 16 boxes on the pallet tear everything open and make sure all the pieces are there? Ya right who even does that. So Now I'm dealing with how to get my liner, I tried calling the customer service line and the corporate office but I can't get through and once again no call back. My husband went into this store and just purchased a liner so we could finish this damn thing already and I'm going to try to work out a credit on my account when I can finally get a hold of someone. So another recap: -Unhelpful customer service in store -No call back from customer service voice mail -No follow up from the wear house -Late arrival of pool with no communication -Missing Pieces - WHATS NEXT The overall experience I've had from Leslie's is pitiful!! Not to mention the let down my son experienced, He literally cried! Maybe this post will prompt them to reach out and actually do their job and problem solve. My advise, shop elsewhere!!! read more

When I was searching for pool supplies I came across Leslie's but I wasn't too excited about going after I saw they only had two stars , I'm glad I still decided to go !!!! They we very helpful and not trying to push anything I didn't need , I will def be getting all my pool supplies from there !!!!!! read more

Just bought the hayward ecostar variable speed pool pump which came with a free install on one of Leslie's weekly deals. The pump is quiet and the techs did a great job with the install. Total cost about $1485 plus $150 in rebates with a 3 year warranty. So far I'm happy with the product and Charlie has been very helpful. I'll give the pump so far a 5. The only complaints I have would be the $71 I had to pay for the pre-inspection (however $49 was taken off the price of the pump), the service guys not showing up for one of their appointments, and the way Leslie's sets up the appointments. Overall experience I'd give it an overall rating of 3. read more

Took my dimension one pump in for a seal leak to the Antioch store. Nobody tells me they don't have anyone working as a tech in the store, so a week later I go in to see what the progress is. Turned out they don't have anyone doing repairs there. Complete store turnover but nobody calls to tell me they aren't working on my pump and really don't have plans to fix it. I take the pump to the Pittsburg store and they hold it for a few days and then call me to say they either don't know how to take it apart or that the motor shaft is stuck to the impeller and they don't know how to take it apart. I go get it and watch a U-tube video and take the thing apart in 10 minutes. I discover they've cracked the impeller trying to force it apart. Never ever take anything to these goobers for repair. They're salespeople who can sell you a pool sweep if you're gullible enough to pay their prices. I would give a zero star if I could. read more

Pawned off to other employees. Waited a week to fix something no phone call, called said they would call back. Finally went in an hour later after no call. They will finally start working on it. Got to be kidding me. read more

I've been using this store for years, only because there is no other choice. The customer service in this store is the worst I've ever seen. IF you can get someone to help you they treat you like they are bothered and you are stupid. A lot of the other reviews are dead on. Always different people, ridiculous prices, no know one knows the products, even the Super Mario guy. He couldn't be bothered to help me or even say a simple hi when I checked out. I don't understand how such a terrible store stayed in business, but it does. Sad. read more

I would like to take the time to express how EXTREMELY satisfied I was yesterday 4/11/2018 with the service provided by Team Leslie's. I called Jon, Leslie's Pool Service Department store manager to request a visit by a Leslie Technician to assess if my recently purchased brand new pool water pump I purchased at Leslie's Pool Store in Antioch, CA was working properly to supply the needed water pressure for my solar heating panel system (a solar heating panel technician had found the pool pump pressure needed to be increased by a pool technician). Jon immediately scheduled the visit by one of his store expert technicians (Edward). I was VERY impressed how Edward and Bobby worked as a team in my house to find the source of the problem. Bobby immediately located the problem remotely (by video). By video, Bobby guided Edward to correct the position of a valve actuator (which was, for some odd reason, left in the wrong position, we believe, by the solar heating panel company who recently serviced the solar heating system. This problem was preventing the water coming out of the pool pump to circulate throughout the soar heating system and back to the pool. BINGO! that was the problem! Not the brand new pool water pump! The best part of all this experience: I now have my pool heating system working again and ready for my family and I to enjoy the summer:) AND Leslie did not charge me anything for the technician visit (despite the fact the problem had nothing to do with their pool pump). Jon, Edward, Bobby and Colette, you ARE the GREATEST! BIG THANKS Amigos! Keep up the great work:))) read more

This place is terrible. I went in just to buy a pair of swimming goggles. They were marked $3.88 so I tried to purchase them. I had to wait and wait for help. One employee was talking to a customer about how great a pool was and the other employee didn't seem to be doing anything. I waited for 20 minutes before the customer actually suggested that the employee help me. Great! I'm about to get outta here! Nope. The employee helping me was visibly irritated that he had to stop chatting to help me. Then he tried to charge me over $10 for a pair of goggles marked $3.88. When I alerted him to the issue he argued with me and then grabbed the goggles and went to go check the price himself because he obviously didn't believe me. I followed him to the display to point out where the goggles were. There were 3 more pairs listed at $3.88. He proceeded to exclaim that the price was wrong. Ok? Well then they should probably fix that. He was angry the entire time and only honored the price after I said that I didn't want them if they were going to be over $10. Avoid this place if you can because they just don't care about their customers at all. I'll never go back. read more