Yelp reviewers, I ask you to sort from the lowest rated review and please read how defensive and…read moreunprofessional the owner is.. that will assist in your final decision of hiring this company.
I contacted this company through Yelp, Tina the owner was super fast in responding, and we set on our date, arrival time, rate, and a cash only payment. I mentioned that we only had a 2 bedroom 1 bath apartment, and that we were only moving across the street.
The day of the move arrived, and the movers came 20 minutes earlier then planned, not a problem. Two movers, a huge truck and not a lick of English. Super hard to communicate from the get, but they started to move fast, which was great. I started to notice a pattern, one mover moved things outside of the apartment, while the other road down the elevator and loaded the truck. Seemed to be a good method, however the person loading the elevator was only taking a couple of items down, which is essentially wasting time. Turned my nose, and thought to myself, they're professionals they're doing their job. 4 hours pass, and they're still loading the truck with items from my, I repeat, 2 BEDROOM APARTMENT!
In between the loading and unloading, I headed off to work while my husband stayed behind.
Unloading begins and my husband calls me, the movers are only coming up twice/hour and only bringing up a couple of items at a time. Again, essentially wasting time. I text Tina (the owner) to have her call me to discuss what my husband was experiencing. She calls back, and I voice my concerns, and tells me that there are other residents moving in that's causing a hold up. I also voice to her that there are multiple elevators that her workers can use, and her response was that my husband should have told them that. Hard to communicate that to people who don't speak English. What could have been a 3 hours move ended up being a 7 HOUR MOVE. Keep in mind, my apartment was only 2 bedrooms, and literally moving across the street.
From then on, things got pretty odd. Tina would NOT STOP texting and calling me, and started to get extremely defensive, screaming, then text me with an apology. It was the weirdest thing, and I even had to ask her to stop texting and calling me at one point because I was at work. She even threatened me, she said that if it's taking so long, she'd leave all of my belongings on the side walk, and then demanded a credit card payment. I re-iterated that our Yelp conversation was set on a cash payment only.
I come home from work, tired from moving and working a full day to find what was left of our belongings on the side walk (picture attached). I asked the movers if they'd continue, they wouldn't respond (maybe they didn't understand me) but motioned a phone to their ear to call Tina. Exhausted at this point, I started moving our own items and paid them for only 4 hours of work in cash. It also dawned on me, Tina was asking for a credit card payment so she can leave all of our belongings outside so her movers can leave. How unprofessional, conniving, and crazy for a business to do such a thing.
Moving in itself is a stressful job, and if you want to be "Burden Free" I highly suggest to go with a more reputable company. Tina is super unprofessional, border line harassing, and has an almost bi-polar attitude. Maybe the other high reviews got lucky, but we did not.
Waiting on Tina's irate response...
