LensCrafters

Great experience everyone was accommodating and precise friendly and respectful staff they took…read moreexcellent care of our family.

Discrimination, lack of empathy, and completely unacceptable care…read more Today, my son, who has Autism Spectrum Disorder (ASD), and I experienced one of the worst healthcare experiences we have ever had. From the moment we arrived, we were treated with hostility. The first thing I was told was that my appointment had been canceled because I supposedly failed to confirm it. However, I never received a phone call, email, or text message asking me to confirm my appointment. Ironically, they did send a confirmation for my son's appointment. Despite that, I was blamed and my appointment was canceled. After that, we were left waiting much longer than expected for my son's appointment. I explained several times that my son has autism and that long waits are very difficult for him. No one seemed to care. When they finally called him in for his eye imaging, I explained to the technician that my son has autism and kindly asked her to be patient with him. She didn't even acknowledge what I said. She immediately started giving him abrupt commands: "Sit down," "Open your eyes," "Put your chin here." My son was already visibly anxious, and I was doing everything I could to help him stay calm and cooperate. At the next machine, the technician suddenly pushed the equipment toward him. He became frightened and started crying. Once again, I explained that he has autism and asked her to please be patient and gentle. Instead of showing any understanding, she abruptly got up, walked out of the room, and returned a few minutes later only to say, "Go out and wait in the lobby." I asked why, how long we would have to wait, and what was happening. Her response was simply, "I don't know... maybe 20 or 30 minutes." There was no explanation, no communication, and no attempt to continue the exam. We were simply told to leave the room. While my son sat there crying, scared and confused, no one came to explain anything or check on us. I decided to speak with the office manager. Before she even allowed me to explain what had happened, she angrily told me that I had arrived ten minutes late and had failed to confirm my appointment, as if that somehow justified the way my son was being treated. I explained that this had nothing to do with my appointment. My concern was the way my son was being treated. I told her I felt we were being discriminated against because of his disability and that they seemed unwilling to continue his examination after learning he has autism. She showed no interest in listening or helping. The most heartbreaking part of this experience was hearing my son apologize for being scared and crying during the exam. No child with autism should ever feel the need to apologize for being afraid. Children with Autism Spectrum Disorder deserve patience, understanding, respectful communication, and reasonable accommodations--not indifference, impatience, or dismissive treatment. We received no empathy, no compassion, no professionalism, and no respect. I sincerely hope this office provides proper training to its staff on how to care for patients with disabilities and neurodivergent individuals. No family should ever have to go through such a humiliating experience. Zero empathy. Zero compassion. Zero professionalism. Completely unacceptable.

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Occoquan Optical

5.0(10 reviews)

3.3 mi

As a person with a very petite narrow face and close-set eyes, I have always struggled to find…read moreglasses that fit my face. Finding glasses I LIKE has been even harder. The usual stores have very similar frames with very similar profiles for much wider faces. Occoquan Optical has a completely different feel than the stereotypical eyeglass shop. Rachel has created a calm, airy and bright environment with individually curated hand-selected frames. It's clear that Rachel has considered multiple types of customers- the range of styles, shapes and sizes is incredible! I went to the shop three times- to browse glasses, to pick a second style and purchase both, and then to pick up my glasses after the lenses were done. Each visit was as enjoyable as the first! Rachel is personable, attentive and warm. Conversation flowed easily and she loved on my baby during my first visit. She also put up with my indecisiveness! Not only did I pull off at least 30 frames from the walls, but she even started a poll on Facebook when I was unsure which pair fit my face best! By the end of the appointment, Rachel understood my style enough to select a second pair of glasses off the wall- which I ended up purchasing! It's so exciting to have glasses that build up my confidence and make me feel like a trendy mama! Looking forward to building my glasses collection. I'll be back to Occoquan Optical soon!

What a great find! I needed some special glasses for night driving and wasn't sure where to…read morestart, especially with the COVID situation. Rachel opened the store early for me and spent some time to ask lots of questions to understand what I needed and what price range I wanted to be in. After explaining my condition she recommended some special lenses that would potentially address my issue. I ordered the glasses and they were ready for pick up on the date promised. The glasses were perfect. The shop has an amazing selection of really fun and diverse frames. Rachel is a delight and is very knowledgeable. Highly recommend.

The newest technology for lenses available.

Very lightweight titanium frames from Blackfin (Italy).

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America's Best Contacts & Eyeglasses

2.0(105 reviews)

0.7 mi

My husband made an appointment for 3:20pm and we arrived at 3pm and I was waiting for him in the…read morecar with our baby and had to leave to go to my moms. He waited over 3 HOURS?!? Absolutely ridiculous what is the point of making an appointment if they're going to make you wait hours...do not come here. I would have rather them told us to reschedule when they are available to take the appointment.

I have had a highly positive experience at America's Best a very welcoming atmosphere, professional…read more& friendly staff with exceptional service that surpassed expectations. Dr.Ishak ensured that I had a clear understanding of my eye issues & I felt confident in their care. My Personal appreciation for Sara Lee-Sales Rep Natalie- Manager Meeka-Asst Manager Kim-Tech Ishioa-Tech Dr.Ishak

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Lake Ridge Vision Center

3.5(61 reviews)

3.2 mi

•$$$

I made an appointment with Lake Ridge Vision Center, Dr. Haya Sheikh,on September 22, 2026, after…read moregetting an exam and prescription from Eye Consultants of Northern Virginia (ECNV). I needed glasses so that I could pass the Virginia DMV Vision requirement for a drivers license. The very best ECNV could do for me was 20/50 in both eyes. That fails to meet the DMV requirement. So, I chose to see Dr. Sheikh at Lake Ridge Vision Center and get another exam and prescription. I AM SO VERY GLAD I DID! She was able to correct my vison to 20/25 in the left eye and 20/40 in the right. This satisfies DMV requirements. Dr. Haya Sheikh had no idea she was being compared with ECMV. I was able to order glasses immediately at the Lake Ridge Vision Center. I am so happy that I went there instead of giving up. If you want to substantially improve your vision, avoid ECNV. Go to Lake Ridge Vision Center. They will substantially improve your vision and they're a delight to do business with. Everyone there is super friendly, professional and intelligent!

PLEASE AVOID THIS ESTABLISHMENT......literally go anywhere else…read more Absolutely terrible experience. This place is nothing but a money grab. I just finished my eye exam and was shocked to find out they refuse to give you your own prescription numbers unless you either buy glasses from them or pay an extra fee just to access YOUR information. I will never be back here and would strongly recommend others avoid this place unless you enjoy being nickel-and-dimed for your own medical information. Honestly pretty disappointed because the tech, and the eye doctor were pretty nice. Just AWFUL business practice.

Lake Ridge Vision Center - Our doctors are family practitioners as well as optometric specialists who perform exams, treat diseases, and provide pre- and post-op care.

Our doctors are family practitioners as well as optometric specialists who perform exams, treat diseases, and provide pre- and post-op care.

Lake Ridge Vision Center - Shop our retail eyewear and sunglasses section featuring the hottest designer brands: Gucci, Maui Jim, Kate Spade, OVVO, Ray-Ban, and more.

Shop our retail eyewear and sunglasses section featuring the hottest designer brands: Gucci, Maui Jim, Kate Spade, OVVO, Ray-Ban, and more.

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Drs. Jablonski (pictured), Conness, and Faiq provide signature, personalized care for every patient.

Visionworks

2.5(53 reviews)

0.1 mi

I had an appt. at 2 PM and was approx. 4 min. late as I pulled into the parking lot. Let's say…read moretotal of 7 minutes to get into the door. They first couldn't find my appt. & had to call another employee to help, then asked me to sit & fill out the EXACT same forms I had already completed online & then told me since I was late they THOUGHT the doctor had gone to lunch. They weren't sure - but said if a person's even a minute late he'll typically leave ~ "He was 'like' that." But they would find out, he could have just gone to the bathroom, he never tells them, so let's take care of the 'eye' check part of the exam. Contacts out, air puffs & scan complete I was reseated only to be told about 5 minutes later, that he indeed must have gone to lunch, but could I come back in an hour, he could see me then. I receive confirmation on my phone of the rebooked time and then within 15 minutes I received a call that the doc was back but was 'double booked' so he couldn't see me at all that day. I understand a 15-minute late refusal...but apparently this is a typical occurrence. I can't tell you how many times I've had to sit and wait to be seen by the doctor in the past there. And they're Expensive. They asked to reschedule, I happy declined, and made an appt. with a VERY THROUGH, Nice, Efficient, Dr. Sofia Ahmad at Potomac Eye Care Instead.

This place is a dump. Assembly line care..... save yourself the aggravation and find a reputable…read moreOptician..... (not Walmart) and then either order your glasses online (can't be any worse), or order through a private owned company. Keep away from Costco as well.....and America's Best. Your vision is too important to trust these ..........folks. We all want to save money but in the long run they are not with it.

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Steer Optical

3.3(70 reviews)

0.1 mi

Really disappointed in the quality of service here. It was my first eye exam here, and also did a…read morecontacts lens fitting, where they informed me it would be extra for having astigmatism. No problem, things usually cost more when you have extra problems. They told me my preferred Lens was going to be discontinued after end of 2022, so my order would be the last and then I would need to switch to another brand. I ended up also getting some samples of a different brand to try. I was promised 2 weeks for my contacts to arrive. 2 weeks passed, no contacts, i call and explain what's going on, they call the supplier, call me back, say another two weeks but they're working on it. Repeat this for another three months or so. I understand delays but the fact that I have to 1) call them EVERY single time to ask where they are rather than be informed proactively that they are delayed again and 2) explain my story every single time I call, I assumed eye doctors would also use patient notes, is ridiculous. Then, I tried the samples, unfortunately, they didn't work for me and never settled on my eye or were sized incorrectly (blurry no matter how much eye drops). I called about 6 months after my eye exam to see if I could try another brand. They told me I would have to come back in and get resized and pay another $100+. I ended up going to another provider where I walked out the door only payed $20 for a new exam, under $50 for the lens fitting, and no extra charge for astigmatism. AND they gave me two different samples to try from the beginning, followed up how they were feeling etc. Th difference in level of care at Steer Optical and my new vision center is night and day. Wouldn't recommend this place to anyone.

I visited here last year and the doctor, Dr. Steer was great. The front desk experience was…read moremediocre and that's being generous. This year, same thing. We had appointments at 12 & 12:20. They didn't take us back until almost 12:20. They did the initial screening and sent us back to the lobby. About 20 mins later, the doctor saw is. She dilated our eyes and then sat is in the lobby for an 30 minutes. We sat for almost 2 hours just to get a routine eye visit. I understand that things can get hectic but there were about 4 doctors in the office and definitely a shortage of patients. All to say, it shouldn't have taken 2 hours for the appointment. The doctor was friendly but I know I could have gotten this visit done in an hour or less elsewhere. Suggest to you plan your time accordingly if you decide to go to this location.

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EyeCare About Eyes

4.8(67 reviews)

9.4 mi

I've had trouble finding just the right eye doctor to go to, but I think I've found a place that…read moreI'll continue to visit in the future. My initial experience with EyeCare About Eyes started off great. I was able to easily schedule my appointment online. When I went to download the New Patient forms a few days later, I was pleasantly surprised to discover that I could do all of the paperwork online, using a secure connection of course. I had a comprehensive eye exam today performed by Dr. Alicia Kim of EyeCare About Eyes. Dr. Kim was very thorough and quick in her exam and she has excellent patient communication skills. @ Drs. Chen & Chen...you need to keep this one if possible. I didn't wait long at all before my exam commenced. Unfortunately, I didn't get the young lady's name who performed some initial screening. She was very personable. The facility was clean and modern. I especially liked the exam chair because it was very comfortable to sit in. Three things I would recommend as areas for improvement. First, replace the plastic chairs with nicer chairs. The plastic chairs aren't very supportive or comfortable and that's coming from someone with spine issues. Second, consider greatly improving your selection of eyeglasses. I would have liked to give you the business for my eyeglasses purchase, but there wasn't enough of a selection for me to make a choice. If you want to see an example of a great selection of eyeglasses, visit Crestwood Optical in Manassas, VA. Last, get rid of the mask policy. I despise having to wear a mask unless I choose to wear one. Bottom line, count me as a continuing customer, at least for eye care needs.

Dr Choi is wonderful! She is very thorough and knowledgeable. I leave her office feeling…read moreconfident that I am in good hands. The staff has always been pleasant and helpful. It's nice to be a part of a practice that works as a team and all have the patients their priority. Keep up the good work!

My collection of eyewear

Over the years I've turned my annual eye exam into an eyewear collection

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Over the years I've turned my annual eye exam into a collection of eyewear

Jeffrey I. Wynn, O.D

4.4(13 reviews)

5.3 mi

Great staff - knowledgeable and so helpful! Figured out which options got me what I needed with the…read moreleast out of pocket! And Dr. Wynn is really knowledgeable, really personable, and really good - I no longer have to take off my glasses to read a menu. Highly recommend!

Scheduled an appointment on Monday for the following Monday. Appointment day comes and they don't…read moreseen me on the books. They claim they called and left a voicemail on Thursday to confirm the appointment but that was a lie. They reschedule my for an hour later that same day. I left and am not coming back. You should not either if you respect your time.

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Tumi Outlet

3.0(4 reviews)

0.3 mi

Cheap quality luggage with a tumi logo on it, the selection is limited, out of season and rarely…read morerefreshed, the staff is pushy to sell you things, especially to tourists. Overall not worth the price at all

I came here on a Saturday morning as soon as they opened at 10a - like as soon as the security door…read moreof the suite was rolled up I walked in. A woman, who I think her name is Afia, greeted me and was so friendly about it! She gave me space as I walked around and looked at the different work bags, but she was absolutely available and happy to answer any questions I had. I left the store to go to another one in search of a work bag, but couldn't stop thinking of one I saw on clearance. So, I went back. I had come to the mall for a Tumi bag, and dangit I was going to get one. As soon as I came back Afia greeted me again - and she remembered me. Granted it had only been 5-10 minutes but still, that meant a lot. I picked up the bag I couldn't get off my mind, and took it to the register. To my surprise it was an extra 25% off (it was on the clearance table but I wasn't sure if the clearance signs applied to the orange stickers or if the orange stickers were representative of the final discounted price - it's a lawyer thing to think that way lol). Anyway, she was so helpful, let me know I could monogram the bag for free at any Tumi store (not outlet one though), and also highly recommended the bag I was purchasing. I was in the store wearing faded leggings, dirty sneakers, sweaty as heck from just having hiked 4 miles - and the whole time I felt welcomed and not once judged. So, whoever manages that store - know that you have a wonderful employee there. She's a gem!! Fantastic customer service aside, this was a very clean, easy to navigate store. Lots of wonderful options (though I wish they still made the earl grey color, but that's not this stores fault lol). Tumi makes very high quality travel or business pieces that each carry a good, long warranty (5 years I think). I highly recommend not only the brand, but this specific outlet store.

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3 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

H D.

0

26

4

1 year ago

I had an excellent experience at LensCrafters. Josh Abrams took care of me with great professionalism and made the process smooth and easy. He was friendly, knowledgeable, and attentive. The store was well-organized and welcoming. I highly recommend Josh at LensCrafters for anyone looking for quality service and prescription eyeglasses at a great price. read more

john j.

0

17

10

8 years ago

Poor prejudice. Poor prejudice. Poor prejudice. Poor prejudice. .. Poor prejudice. Poor prejudice. Poor prejudice. Poor prejudice. ..

Jim W.

0

5

2

13 years ago

Great people. great service !

LensCrafters - opticians - Updated September 2026

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Eye See Optique is AMAZING!…read more Dr. Colbourne is a wonderful optometrist, and he is super thorough and takes his time with you - he answers all your questions and and addresses any concerns, as well as explain everything so clearly! In addition, their boutique is bar-none - if you're looking for designer frames, this is THE place, as their selection just cannot be beat. Tom Ford, Versace, Dita, etc. - they have it! The staff are all friendly and helpful, and making appointments is a breeze. Ample parking in the large plaza lot. +Dr. Colbourne! +amazing selection of designer frames +friendly staff & service +ample parking

Pros: My appointment with Dr. Colbourne was outstanding. The product selection of frames is very…read moreunique and different. The pricing was fair. Cons: When I received my "bifocal" glasses on 4/28 and the line was not correct. I immediately told Pershia the bifocal line was not correct and requested she use the glasses I was wearing that day to compare. She ignored my statement - "just wear them for a week and then bring them back if there is a problem and we will fix it." I returned 2 days later after almost falling down a flight of stairs. The next rep was kind enough to look at the glasses I currently had and used it for measurement. I was advised it would take 10 days. I called on 5/11 and was informed they were not there. I waited another week to find out the glasses would be there today -5/19. Now to try to pick up my glasses (office is closed on Wednesday) before 6 pm with traffic is precarious and I am leaving town on 5/22 and really need the glasses. Overall, the experience for the exam was excellent, the service thereafter not so much. I have already recommended several people and hopefully it will go a lot smoother. I hope this can be a learning moment for the new business in Dumfries. UPDATE: I added two stars. Waheed reached out to me directly after reading the review. He extended every possible solution and I appreciate that. My daughter picked up my glasses which are perfect and I'm off to London!! I will still recommend family and friends and I'm glad some CS improvements will be made.

Sterling Optical - Waldorf

3.9

(26 reviews)

•$$$

Better customer service Better kind…read more Srop attempting to sell males female wear under the guise of u unisex

Everyone is friendly and I have no complaints with the staff. My biggest disappointment has been in…read morethe making and delivery of my eyeglasses. The first pair came in with the lenses NOT MADE CORRECTLY. After going through a second visit and thorough recheck, it has taken too long to get my eyeglasses delivered. I was warned it may take some time...since they had been pushing a sales event..however, MINE PROBLEM WAS THEIR SCREW UP. I think I will go back to WAL-MART for future pairs of eyeglasses.

Jenise Mancini, OD

4.3

(15 reviews)

Doctor Mancini provided absolutely the best most informative and professional eye exam I have…read moreexperienced in a number of years. I can without reservations say I am after my first visit a long term and completely satisfied patient. The level of thoroughness and explanation in providing understanding for my vision needs was exemplary.

I have never, in over 20 years, had a more thorough eye exam. She even took my blood pressure, that…read morehas NEVER been done for an eye exam at those eye exam chain stores. she and her staff were kind, caring, helpful and thorough. highly recommend!

The Eye Doctors

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I love this office Minus ONE rude experience with a front…read moredesk worker. In 15 years they have been AMAZING. Absolutely amazing I drive over two hours to still come to this officer after moving out of nova. Thank you so much for everything you guys do for me and my family

David McNerney

3.7

(6 reviews)

I've been a patient of Dr McNerney for about 30 years. His office staff has always professional and…read moreknowledgeable about the eyewear my insurance coversDr McNerney is professional and very knowledgeable is his field.

I've been going to Dr. McNerney's office for many years. He's a great doctor and his office staff…read moreare great too. He's thorough and explains things in detail so you know what's going on with your eye health. At my most recent visit, Tracy picked out the most flattering pair of glasses that I've had in years and I'm very happy with them. I actually like wearing glasses now! I highly recommend this practice.

Walmart Vision & Glasses

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Went in with my 6 year old daughter for her to pick out her first pair of glasses and was helped by…read moreMarilu. This was a quick, easy, and painless experience. I was in and out before I knew it! Marilu was very kind and helped my daughter try on a frame that was perfect for her face. With that being said, my daughter chose a different pair because it looked like the frames were "glowing". :) Marilu suggested some extra things we could do to the lenses, but I didn't feel any pressure to say yes. Great prices and convenient location.

Advanced Ophthalmology

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I found his Manassas office efficient and came to realize that it is the physician who sets the…read moretone. I was referred to him by my rheumatologist, as I have a condition that requires careful examination of my eyes. Dr Lateef was most thorough. I tend to be particular about the physicians I choose to see. I found him to be confidently knowledgable, clearly experienced, and extremely attentive to what the patient reports. Excellent doctor.

Type of care was a done was a diabetic eye exam. The care quality was good when very smooth during…read morethe examination. The office was clean and was decorated for the holidays. I felt comfortable and safe. The front desk checking was friendly and professional during the visit from the beginning and at the checkout. We finally were able to found an ophthalmologist we felt comfortable that can handle our eye needs.

MyEyeDr

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I was very happy and impressed with Myeyedr. The doctor was so nice and helpful. The staff was…read moreamazing as well. I ended up ordering my glasses and contacts here as well. They were not pushy but I felt their prices and selection were great. I was happy with the finished products too!

Hands down the best EVER!! Dr. Chan was the best and Ali provided the best customer service ever!…read moreThis location is by far way better than the Stafford Market location. No wait, not congested and you get to see a real live doctor! So Awesome! At the Stafford Market place location I saw an online doctor and the internet went down, but not here! It's professional, clean and quick. Thank you to the staff at this location for being so amazing!

Occoquan Optical

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As a person with a very petite narrow face and close-set eyes, I have always struggled to find…read moreglasses that fit my face. Finding glasses I LIKE has been even harder. The usual stores have very similar frames with very similar profiles for much wider faces. Occoquan Optical has a completely different feel than the stereotypical eyeglass shop. Rachel has created a calm, airy and bright environment with individually curated hand-selected frames. It's clear that Rachel has considered multiple types of customers- the range of styles, shapes and sizes is incredible! I went to the shop three times- to browse glasses, to pick a second style and purchase both, and then to pick up my glasses after the lenses were done. Each visit was as enjoyable as the first! Rachel is personable, attentive and warm. Conversation flowed easily and she loved on my baby during my first visit. She also put up with my indecisiveness! Not only did I pull off at least 30 frames from the walls, but she even started a poll on Facebook when I was unsure which pair fit my face best! By the end of the appointment, Rachel understood my style enough to select a second pair of glasses off the wall- which I ended up purchasing! It's so exciting to have glasses that build up my confidence and make me feel like a trendy mama! Looking forward to building my glasses collection. I'll be back to Occoquan Optical soon!

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Burke Family Eyecare Center PC