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    LensCrafters

    2.6 (27 reviews)
    Open 10:00 am - 8:00 pm
    Updated 1 month ago

    Services - LensCrafters

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    LensCrafters Photos

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    Katelyn S.

    Went here to have replacement lenses in my Ray-Ban sunglasses exchanged out. Only went to LensCrafters since when ordering replacement lenses through Ray-Ban, they advised me to do so. Had to wait a long time until sunglasses were finished. I inspected them finding the inside edge frame bent and scratched. I pointed this out to the employee, so he went in the back to have it fixed. I waited for quite some time again. The employee came back out to tell and show me that they had broken the frames of my sunglasses!!! Knowing there was nothing he could do about it, I kindly shrugged it off as no big deal. Since they were at fault, he told me I could have my pick of any sunglasses in the store. Of course they did not have the exact same pair or anything close to it. A different employee checked Sunglass Hut. Sunglass Hut had the same pair as mine, but had to check with regional manager to see if sunglasses could be transferred to LensCrafters. While waiting to hear results, the female employee at LensCrafters told me "I highly doubt the regional manager will do the transfer." Um ok... that's really what I want to hear after the store you work for broke my sunglasses! After hearing this, and not wanting to go home empty handed, I picked out a pair at LensCrafters that I was content with. Once again, I waited a very long time for the female employee to be available so I could inform her. She however could not process the transaction since, as she stated, "it was time for her to clock out." I WAITED ANOTHER VERY LONG TIME for a different female employee to help me. This employee informed me that Sunglass Hut WILL do the transfer. I walked over to Sunglass Hut. There was only one employee working and she was unaware of the situation. She was helping someone else at the time as well. At this point I was fed up and just wanting to be done. I walked back over to LensCrafters to let the employee there know I will just take the pair from LensCrafters I picked out. The employee then went on to give me a hard time about not getting the ones from Sunglass Hut! I explained to her that I'm not going back and forth with this situation any longer, I wasted enough of my time and just want to get the pair at LensCrafters and be done! Overall, I have been to LensCrafters many times before at a different location and never had issues. Went to this location at Potomac Mills Mall since I recently moved to Woodbridge, VA. If you are planning on giving your business to LensCrafters, I advise you NOT to go to this location!

    See the left side is about straight and the right side is curved, and the lens on the right is so out of shape.

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    Photo of Cal C.
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    2 years ago

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    1 year ago

    They no longer make same day glasses on site, prepare to wait 10 days. They no longer offer a military discount.

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    5 years ago

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    9 years ago

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    6 years ago

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    7 years ago

    Business owner information

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    Matthew W.

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    12 years ago

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    11 years ago

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    8 years ago

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    7 years ago

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    Matthew W.

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    19 years ago

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    12 years ago

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    7 years ago

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    18 years ago

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    11 years ago

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    11 years ago

    The store is great they have a variety of frames and workers are kind, but I have to take a star away for the wait time I had to go through.

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    13 years ago

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    8 years ago

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    8 years ago

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    14 years ago

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    Occoquan Optical

    Occoquan Optical

    5.0(10 reviews)
    3.3 mi

    As a person with a very petite narrow face and close-set eyes, I have always struggled to find…read moreglasses that fit my face. Finding glasses I LIKE has been even harder. The usual stores have very similar frames with very similar profiles for much wider faces. Occoquan Optical has a completely different feel than the stereotypical eyeglass shop. Rachel has created a calm, airy and bright environment with individually curated hand-selected frames. It's clear that Rachel has considered multiple types of customers- the range of styles, shapes and sizes is incredible! I went to the shop three times- to browse glasses, to pick a second style and purchase both, and then to pick up my glasses after the lenses were done. Each visit was as enjoyable as the first! Rachel is personable, attentive and warm. Conversation flowed easily and she loved on my baby during my first visit. She also put up with my indecisiveness! Not only did I pull off at least 30 frames from the walls, but she even started a poll on Facebook when I was unsure which pair fit my face best! By the end of the appointment, Rachel understood my style enough to select a second pair of glasses off the wall- which I ended up purchasing! It's so exciting to have glasses that build up my confidence and make me feel like a trendy mama! Looking forward to building my glasses collection. I'll be back to Occoquan Optical soon!

    What a great find! I needed some special glasses for night driving and wasn't sure where to…read morestart, especially with the COVID situation. Rachel opened the store early for me and spent some time to ask lots of questions to understand what I needed and what price range I wanted to be in. After explaining my condition she recommended some special lenses that would potentially address my issue. I ordered the glasses and they were ready for pick up on the date promised. The glasses were perfect. The shop has an amazing selection of really fun and diverse frames. Rachel is a delight and is very knowledgeable. Highly recommend.

    Photos
    Occoquan Optical - The newest technology for lenses available.

    The newest technology for lenses available.

    Occoquan Optical - Very lightweight titanium frames from Blackfin (Italy).

    Very lightweight titanium frames from Blackfin (Italy).

    Occoquan Optical

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    Steer Optical - Front Desk entrance of Optometrist office

    Steer Optical

    3.3(70 reviews)
    0.1 mi
    $$

    Really disappointed in the quality of service here. It was my first eye exam here, and also did a…read morecontacts lens fitting, where they informed me it would be extra for having astigmatism. No problem, things usually cost more when you have extra problems. They told me my preferred Lens was going to be discontinued after end of 2022, so my order would be the last and then I would need to switch to another brand. I ended up also getting some samples of a different brand to try. I was promised 2 weeks for my contacts to arrive. 2 weeks passed, no contacts, i call and explain what's going on, they call the supplier, call me back, say another two weeks but they're working on it. Repeat this for another three months or so. I understand delays but the fact that I have to 1) call them EVERY single time to ask where they are rather than be informed proactively that they are delayed again and 2) explain my story every single time I call, I assumed eye doctors would also use patient notes, is ridiculous. Then, I tried the samples, unfortunately, they didn't work for me and never settled on my eye or were sized incorrectly (blurry no matter how much eye drops). I called about 6 months after my eye exam to see if I could try another brand. They told me I would have to come back in and get resized and pay another $100+. I ended up going to another provider where I walked out the door only payed $20 for a new exam, under $50 for the lens fitting, and no extra charge for astigmatism. AND they gave me two different samples to try from the beginning, followed up how they were feeling etc. Th difference in level of care at Steer Optical and my new vision center is night and day. Wouldn't recommend this place to anyone.

    My wife and I made appointments for our annual eye examinations. I was initially satisfied with the…read moreservices rendered until we paid for the services. With insurance coverage, we were told we owed $147. We then went into Lens Crafters and as I was waiting for my wife, I noticed we were given the prescriptions for glases/contracts and the credit card receipt for the payment made but not an invoice for breakdown of the charges. I went back into Steer Optical examination office to request an invoice, and the receptionist stated that they needed to refund for the Optomap retinal exam, which my wife did not receive. My issue is why did I have to request an invoice for the refund to be recognized by the receptionist who accepted the credit card? The total should have been $49 for the contact lens fitting for my wife, but we were each charged $49.

    Photos
    Steer Optical
    Steer Optical
    Steer Optical

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    Tumi Outlet

    Tumi Outlet

    3.7(3 reviews)
    0.3 mi

    I came here on a Saturday morning as soon as they opened at 10a - like as soon as the security door…read moreof the suite was rolled up I walked in. A woman, who I think her name is Afia, greeted me and was so friendly about it! She gave me space as I walked around and looked at the different work bags, but she was absolutely available and happy to answer any questions I had. I left the store to go to another one in search of a work bag, but couldn't stop thinking of one I saw on clearance. So, I went back. I had come to the mall for a Tumi bag, and dangit I was going to get one. As soon as I came back Afia greeted me again - and she remembered me. Granted it had only been 5-10 minutes but still, that meant a lot. I picked up the bag I couldn't get off my mind, and took it to the register. To my surprise it was an extra 25% off (it was on the clearance table but I wasn't sure if the clearance signs applied to the orange stickers or if the orange stickers were representative of the final discounted price - it's a lawyer thing to think that way lol). Anyway, she was so helpful, let me know I could monogram the bag for free at any Tumi store (not outlet one though), and also highly recommended the bag I was purchasing. I was in the store wearing faded leggings, dirty sneakers, sweaty as heck from just having hiked 4 miles - and the whole time I felt welcomed and not once judged. So, whoever manages that store - know that you have a wonderful employee there. She's a gem!! Fantastic customer service aside, this was a very clean, easy to navigate store. Lots of wonderful options (though I wish they still made the earl grey color, but that's not this stores fault lol). Tumi makes very high quality travel or business pieces that each carry a good, long warranty (5 years I think). I highly recommend not only the brand, but this specific outlet store.

    I was very impressed by the service I was provided here! More specifically, I was impressed by Tyi,…read morethe associate who made sure all my questions were answered. I came in looking for carry-on luggage for some upcoming overseas trips I had planned. I came in looking for a hard case, but Tyi discussed some options with me and allowed me to demo multiple items. Turns out, soft cases were surprising my preferred choice! I had lots of questions and she answered them all in great detail and was pleasant throughout the experience. I did shop around at the other two luggage stores in Potomac Mills, but the experience here was hands down the best. I have a really young face and I wasn't exactly dressed to impress that day, so I was actually brushed off as a non-serious buyer in the other locations. I'm actually used to this and was kinda expecting it when I went into Tumi. However, they actually had an associate go out of their way and make sure all of my questions were taken care of. At no point did I feel like I was being pressured to buy something - it was just an overall great experience!

    Photos
    Tumi Outlet
    Tumi Outlet

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    LensCrafters - opticians - Updated May 2026

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