We had vision insurance for two years and came to LensCrafters for checkups and glasses. We dropped the insurance as it is cheaper to go to Costco, without insurance. We also received better service and better quality at Costco read more

They no longer make same day glasses on site, prepare to wait 10 days. They no longer offer a military discount.

I'm not a review person but when a staff goes above and beyond, I have to give credit. This staff helped me find my sunglasses when the shipping information was incorrect. Everyone was pleasant, friendly, and always keeping me up to date with the status. I would give them 10 stars if I could! read more

I had previously tried glasses on July 10, 2020, and received a quote. I was not required to show a prescription before I browsed frames. I have a copy of the quote for my prescription given on July 10, 2020. On 08/01/20 at 2:30 pm, I returned to get a second opinion on glasses before purchase with my daughter. As I was trying on a second pair, a salesperson approached me. He stated, "I could not try on any glasses without first giving him my prescription." In front of the other customers, he asked me to place the glasses I was trying on in the bin and not to proceed to try on any other glasses. I was so offended and embarrassed I forgot about the quote on file with my prescription. On 08/01/20 no store signage stated this rule nor did the COVID-19 updates on the Lenscrafters website. My temperature was not checked when I entered the store. Therefore, I am confused about the "no try-on policy without a prescription." I called before I came to the store and the policy was not mentioned. Also, the RX5356 Rayban glasses the store said were unavailable were on the shelf! I received terrible service! Adrienne M. read more

Went here to have replacement lenses in my Ray-Ban sunglasses exchanged out. Only went to LensCrafters since when ordering replacement lenses through Ray-Ban, they advised me to do so. Had to wait a long time until sunglasses were finished. I inspected them finding the inside edge frame bent and scratched. I pointed this out to the employee, so he went in the back to have it fixed. I waited for quite some time again. The employee came back out to tell and show me that they had broken the frames of my sunglasses!!! Knowing there was nothing he could do about it, I kindly shrugged it off as no big deal. Since they were at fault, he told me I could have my pick of any sunglasses in the store. Of course they did not have the exact same pair or anything close to it. A different employee checked Sunglass Hut. Sunglass Hut had the same pair as mine, but had to check with regional manager to see if sunglasses could be transferred to LensCrafters. While waiting to hear results, the female employee at LensCrafters told me "I highly doubt the regional manager will do the transfer." Um ok... that's really what I want to hear after the store you work for broke my sunglasses! After hearing this, and not wanting to go home empty handed, I picked out a pair at LensCrafters that I was content with. Once again, I waited a very long time for the female employee to be available so I could inform her. She however could not process the transaction since, as she stated, "it was time for her to clock out." I WAITED ANOTHER VERY LONG TIME for a different female employee to help me. This employee informed me that Sunglass Hut WILL do the transfer. I walked over to Sunglass Hut. There was only one employee working and she was unaware of the situation. She was helping someone else at the time as well. At this point I was fed up and just wanting to be done. I walked back over to LensCrafters to let the employee there know I will just take the pair from LensCrafters I picked out. The employee then went on to give me a hard time about not getting the ones from Sunglass Hut! I explained to her that I'm not going back and forth with this situation any longer, I wasted enough of my time and just want to get the pair at LensCrafters and be done! Overall, I have been to LensCrafters many times before at a different location and never had issues. Went to this location at Potomac Mills Mall since I recently moved to Woodbridge, VA. If you are planning on giving your business to LensCrafters, I advise you NOT to go to this location! read more

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I would give 0 stars if I could. We bought a very expensive frame. The lenses they put in were bent, and instead of replacing the lens to fit the frame, they bent the frame to fit the lens!!! How stupid is that? I don't have to be an optician to know this. read more

LensCrafters - See the left side is about straight and the right side is curved, and the lens on the right is so out of shape. - Eyewear & Opticians Near Me - Woodbridge, Virginia

The Optometrist that work wit Lens Crafter is outstanding! However, Depending who waits on you, that will be the price you get. No set prices and different information is received from different sales people. I do not trust the Lens Crafter at Potomac. Furthermore, the service is extremely slow and does not live up to the advertisement. Will not use again. So disappointed! read more

The office visit with the doctor went well however I ordered my contacts through them and was told 2-3 days. On day 3 I called and was told they were back ordered, which no one told me when I made my order. When I asked if they could change the delivery to my house they said it was being processed. Now, I have no contacts and am waiting for them when I could have ordered from another company. Ask clarifying questions when you go in. Also the office staff made me feel like I was an inconvenience read more

I've been going to this lense crafters since I was 9 years old, I'm now 21. I've never had any problems at all going here. I see the bad reviews and they are busy often, but I truly believe they do their best. They always help me out answer all my questions give me exact quotes and etc. they've never messed up a frame of mine and even if there is something I dislike they always offer to replace/fix it. I love this place honestly. It is a little pricey but for the quality I'd say it's worth it. read more

Should have checked yelp before going to this location. The store was very busy when I ordered my glasses but it was a Saturday, but at least there were about 5 salespeople assisting customers. Went to pick up my new glasses on Wednesday morning and it took over an hour. There was only one assistant and 2 customers when I arrived, before I got my glasses there were 6 other customers waiting. One of them said it was always busy in the mornings. The sales assistant pretty much just handed them to me, asked if I could see out of them. There was no reaching behind my ears and checking that the arms fit right on my ears. Be forewarned! read more

So I went here for an eye exam. The receptionist were very unprofessional. They were on their phones. And help inappropriate conversations about there sex lives and gossip. It was very awkward. They were trying to charge me a co-pay. I am glad I knew my benefits. Because I was covered at 100%. With NO copay. The Dr was nice and professional. read more

Didn't have the best experience with the optometrist at the mall location. One doctor had me in a prescription way too strong. They were not super accommodating when I wanted to come back and re check. The receptionist on the phone can be quite rude. I wish I knew her name bc she needs a lesson in customer service. Never again! And don't waste your time or money. The folks who sell the frames are excellent. The manager there is top notch and when he heard we had bad experiences at lens crafters previously he wanted to make our experience great. First with my husband and then with me when it was my turn for new glasses. Even the staff is very helpful and patient. I'd absolutely go back once I get a prescription elsewhere. read more

I wasn't thrilled with this place, I waited forever, even though I had an appointment. After I had my eye exam and came back later to pick up my glasses and have them fitted, I again waited forever. But that was after another long wait because they lost my records. My doc was very nice but the whole experience was very irritating. read more

Last fall I visited LensCrafters, Potomac Mills to order a pair of Oakley progressive prescription sunglasses. I had no eye insurance. The frames were $163.00 and glasses total price came to just over $400.00. Two weeks ago, I visited the same LensCrafters and tried to order the exact same pair of sunglasses. This time I had insurance. After the insurance deduction, the total price of the same sunglasses came to just over $400.00. I wondered how this could possibly happen. I am a senior citizen. I am a US Army Veteran and I now have insurance. How in the world can a pair of $163.00 sunglasses (frame price) come to over $400.00? I also wondered more on why the price would remain relatively the same with and without insurance. When I expressed my concerns to LensCrafters, I was told that they were sorry for the experience and that they would share my concerns with the management of the store. They also said that I could expect to hear back from one of them within the two business days. That was May 10, 2018. As much as I really want to purchase those sunglasses, I feel like this store and management can't be trusted. Be very aware before you try this store. read more

Came here 2 weeks ago, the wait time to buy the glasses I wanted was so bad that I decided to leave. Tried to buy online and even though I have insurance it was going to cost me a lot (which is not normal). I decided to come back this weekend and same thing... 2 associates on the floor (it's the weekend). I received a text to come pick up my glasses and again, at least 30+ mins wait because they only have 2 associates on the floor. Also, I was right, the glasses were not supposed to cost me so much, the insurance was not registering properly on the website... read more

Stopped in today to have new lenses put in existing frames(not purchased from this company). The gentleman who first greeted me was very polite and directed me to Linda who assisting me and was extremely helpful. We talked like we'd know each other for years. No pushed sales, no BS, Out with new lenses in 15min. Great experience! read more

I was worried about visiting LensCrafters because of the reviews & prices I had heard of. However- they took my insurance. I did eye exam next door - the doctor was nice, the process was quick, & efficient. I didn't feel pushed to order glasses that were top designers $$, I tried on frames from all designers. The lady that helped me was kind; professional, patient & I truly felt that she gave me an honest opinion. When I checked out after insurance coverage I paid $88 for a pair of coach frames & lenses. Yes- I have Insurnace so it wasn't as expensive but still- the frame itself was like $150 & that's a great price for designer. They also have a clearance section. I went on a Tuesday so it wasn't as busy. I think it's the norm for it to be super busy on the weekend when most people are off. Overall I will go again here. Beautiful frames & good deals. They also offer a warranty Incase the frames or lenses brake. read more

Oh yeah the people that work there talk and act very nice with the customers, but I got a bad deal - a big discount is Not really a discount when it is taken off an exorbitant price. My husband got new comparable glasses soon afterwards at BJs for Much Less! The worst part was that LensCrafters did Not give me what the doctor wrote on my prescription, so the glasses made me very dizzy!! They did Not even want to admit their mistake, so it was a Huge Hassle to get them remade correctly. Will Never go there again. Period! read more

I'll give this Lencrafters 3-stars because the chain is a fairly good place to purchase glasses. I did purchase a pair of glasses once but unfortunately took them back because I wasn't thrilled with them. The people there were helpful, but at times the wait is long. Never got my eyes examined there though. read more

Jimmy at the Potomac Mills Lens Crafters is absolutely amazing. He helped me pick my glasses and explained the HD lenses and also set me up with 1 year protection plan. I usually get ignored when I walk in but today I had the best experience and Jimmy is the reason why I purchased my glasses today. He is great and needs to be promoted. Exceptional employee and is why I will recommend him to all of my friends and family to go to him. read more

Went to this location on Saturday, March 23rd. To start off I'm standing there waiting for someone to help me and the techs just walk around like they don't see you. That should have been my Q to leave. Finally, someone assists me, I picked out my frames. I honestly believe this lady didn't want to help me. She's basically putting down what she wants to as additions on my order. Of course she didn't put down a warranty. So I'm asking her about discounts every other place you go to will try to work with you. She just shut me down no "discounts". I was like wow, I see why I don't come here for my glasses. They have very nice frames but the people on the floor need training in customer service. Be ware don't go to this location. I will continue to go to MyEye Doctor, where my business is very much appreciated. The one star are for their frames!!! read more

The store is great they have a variety of frames and workers are kind, but I have to take a star away for the wait time I had to go through.

I walked into this Lenscrafters actually just looking to get a feel on how much glasses would cost, with a prescription already from my optometrist, it was a breeze to get new glasses. Linda is one of the best persons I have ever worked with in the customer service industry; her expertise and enjoyable personality just makes you feel right at home. I had frames and lenses picked out and paid for in 20 minutes (mind you, I didn't have the full intent to walk our with a new pair of glasses that day) and they were ready for pick up in less than 1 hour. I would certainly recommend this Lenscrafters to anybody. read more

The staff here were very helpful. I dropped and broke my newly purchased frames after two weeks! I took them back and they were extremely helpful and understanding of my situation. The manager was able to replace my frames at no cost! AMAZING! I would recommend this branch to everyone. read more

Incompetent employees and management! Warning!! Patronizing this store could lead to you being detained/harassed by the police. Stopped here with a friend to try on a few frames. Over an hour later, while standing in line for coffee after browsing and buying in another store, my friend and I were detained by two police officers and mall security for fitting the description of thieves who'd stolen from LensCrafters earlier in the week. (Description must have been black girls in winter coats?) Had to stand by while the store manager (?) scrolled through his device only to determine it wasn't us. (Wait, you have photos/video? We were in your store for like 20 minutes! You couldn't do that before we left your store or without making a scene at Starbucks?) Absolutely humiliating (and completely avoidable.) Consider locking up your expensive frames as some other LensCrafters locations do. Calling police on random black women who stop in your store is an unacceptable loss prevention strategy. read more

I had a great experience when purchasing my glasses today. Granted I did not get an eye exam, I was out of there in less than 20 minutes with a new pair of frames and lenses that were ready for pickup in an hour. The staff was very helpful and friendly. read more

In the beginning of March, I lost a contact. Went in to the opticians office and asked to place an order for a replacement. Was told, that since it had been over a year since my last visit, I needed an eye examination. Not happy, but I made an appointment anyway. Went in, and told the doctor all I needed was a replacement contact. I have gas permeable lenses and she had never heard of them. Went out to the reception area and gave one of the three morons sitting there my prescription. I left. 3weeks later, I go in and ask if my contact was in... nope, it had never been ordered. Moron number one said she would order it, and called while I waited. Since I have a contact for distance as well as close up, I asked her which one she ordered. She said distance. I told her no , I need the one for close up. She said they put a rush on it, and it would be in on Wednesday. I said ,oh the usual time, and she said yes. Well, I waited til the following Friday, and called, and it was ready for pickup. Wanted to know why I wasn't called and she read me some made up phone number... how do I know this? On one of my visits to this place from hell, they had verified all my information..so I went in, and asked for it. Moron number 3looked for it, couldn't find it, and moron number 1 knew right where it was. To make along story short, I will never go back to this place. There are too many other places in Woodbridge that will take my money, and take care of me. Those receptionists don't have a brain between them. They should also not ask for your birthdate when checking you in. Last name would work fine. But as I said, I'm done with these people. Did not deal with dr nygun,who is fine, and I've never had a problem with her. read more