I walked in with almost no warning after a quick request on yelp. They were prompt, courteous, and…read moreprofessional. Dr Ratnasingam was casual, efficient, and conversational. The best combo of traits I've come across at an eye clinic/storefront combo. This made me feel very comfortable proceeding with an eyeglass purchase. The staff who helped me choose eyeglasses were also extremely helpful and courteous. I can't stress enough how important this is as I'm well aware eyeglasses are a high margin, high reward industry I've always been reluctant to purchase eye-ware at the same storefront. I ended up with two sets of eye-ware that I put to immediate use with a cross canada drive from Ontario to BC. The prescription sunglasses they helped me choose were a perfect fit and a perfect lens. My reading/working glasses were also a great fit and I'm growing very attached to the fit and lens choice.

Horrible experience at Eyes by Design. I trusted Jennifer's professional advice upon purchasing my…read moreglasses. She suggested me to take a picture and see which frame looks best, which was unprofessional and shows her lack of expertise. She did not explained the pros and cons of the frames and make recommendations based on my prescription. Without knowing I was provided with bad advice, I paid $850 for the Gucci glasses and ended up getting a pair of $800 Kate Spade glasses that causes pain to my nose bridge and behind my ears, leaving deep red marks. Submitted a Google review with full honesty that their staff Jennifer suggested me to purchase the Gucci frames. Jennifer then lied about this situation by replying back saying I chose to purchase the frames despite her recommendations. This experience shows that Jennifer does not take accountability for her mistake and put blame on their customers for what happened.

This place is shit! The service is terrible, the quality of…read morethe glass is terrible, they are totally unhelpful and it has taken me OVER 3 weeks to get my glasses bc the lab they use screwed the lenses up the first time!! How do I get compensated for this? I don't!! AVOID THIS PLACE AT ALL COSTS!!!!

I've bought three pairs of glasses at Good Eyes, the first in 2006 and the most recent in 2014. The…read moreselection of frames at Good Eyes is similar to the many other optical stores at Pacific Mall. The thing that keeps me coming back to Good Eyes is the price. The other stores in the mall have always been pricier for the same, or similar, frames, often by $100 or more. A bonus is the helpful salespeople, who I have found to be a bit more patient than the salespeople at the other optical stores at Pacific Mall. The reason why I'm giving four stars instead of five is how long it takes for orders to be filled. It took about three weeks for me to get my new glasses after being told it would be 7-10 business days. I wasn't even notified when they arrived - I had to call in to see what was going on with my order! When I got to the store, I was told that the glasses had arrived the previous afternoon and they didn't have a chance to call me. Not sure if I believe that story, but in the end, I have new frames with my correct prescription and I saved $100 compared to the other stores.

There are many optical shops at Pacific Mall, but after visiting a few ones, I decided to go with…read moreGlobal Optic. Although they didn't offer the cheapest price, I felt more comfortable with them because they were not pushy and sounded pretty honest. They carried many good brands and styles in different price ranges. We ended up both glasses for two of my family members and the glasses are still working fine after 2 years. Service was quick and they offered same day service if you order before noon time.

I've purchased my last 3 pairs of glasses from Global as it seems they have a wider selection of…read moremen's frames and particularly the OGA brand which I have had for the past 3 pairs I've purchased. In my many years or purchasing glasses I've never found a brand that is more comfortable and frames that are as durable as OGA. The current pair I'm wearing now are 4 years old and they could probably last another 4 or more. My prescription hasn't changed that much but it has changed slightly enough for me to get another pair. My last pair from here were sunglasses and the pair before where had Transitions ver 6. Pricing here is a little funny. The frames have price tags on them but the price you are quoted always is less than the "ticket" price. I paid for my pair upfront so I can get my receipt immediately and submit it for my benefit reimbursement. Since I've bought my last 3 pairs here I know I can trust them and that things will be just right. They had my measurements from last time so they didn't need to remeasure this time as my measurements were already stored on their computer system. I was in and out pretty quick which was good because I had somewhere to be right afterwards. With Transitions lenses they have to send them out to a lab which takes about a week which is fine because I have errands to run on the east end next weekend anyway.

Good customer service. Great and friendly doctors. Good hours. Glasses can be pricey.read more

The front desk ladies are in a serious need of a sensitivity training. How to greet people , how to…read moremake eye contact, how to talk properly. Unfortunately they lack the basic skills of being human ..

I will wear my glasses till I can no longer glue them back together. I dread picking out new…read moreglasses because of all the available choices and am never sure what looks good on me. It takes me years before I decide to get new glasses. An amazing Groupon and a high Yelp rating led me here. You may have difficulty finding this place because of lack of signage but your efforts will surely be rewarded. As you enter the plaza (it's in the same plaza as Tim Horton's) look to your left and look for unit 222. Large store with lots of choices, a comfy couch for those who have to wait for the shopper to make up their minds, and lovely staff who are patient and accommodating. Nicole was such a great helper. She ask what I was looking for, notified me of all their sales, went over all the available options and prices, discussed the most cost efficient package for my situation, and gave me pointers on what to look out for when choosing glasses. She was patient and never pushy. I decided on a stylish pair of designer glasses that fit into my budget. The experience was quick and painless and rather pleasant due to Nicole's professionalism and warm personality. I would definitely come back and recommend this place to all my friends. TIPS: - Bring someone along who has good fashion sense to help you pick out your glasses. - Take pictures of you wearing the glasses instead of completely relying on the mirrors, believe me, it does make a difference. - Communicate with the salesperson on your likes, wants, limitations and needs.

So glad I decided to come here after finding this place on google! From the moment I walked through…read morethe door, Justin was so helpful and answered all my questions. The store felt clean and they took all covid safety precautions, including making sure all glasses were sanitized after being touched. Justin helped to work around my insurance budget and they even do direct billing. I'm thoroughly happy with the service they provided today and will recommend them to my friends and family.

0/5 stars. Unfortunately I can only do 1 star…read more Owner is probably the rudest person and has the worst customer service ever. We were trying a pair of sunglasses and he told the sales lady in Cantonese thinking we don't understand to not let us take a picture of him wearing it just to see if he likes it. Lmao. We understood you sir and We're taking our business elsewhere. if you don't allow photos in your store, you can politely let us know that's within your policy inside the store that do not allow photos of the model number and we would've respected your policy. However, owner chooses to be rude and disrespectful telling employee to take back the glasses in CANTONESE thinking me and my boyfriend didn't understand. Take your business elsewhere.

Very nice & friendly staffs and owners. A great selection of electronics…read more They have different deals and promotions every now and then. The location is mainly for online pickups, however walk-ins are welcome as well.

I have now been back here on multiple occasions. Purchased two pairs of glasses for my mom in the…read moresummer and my husband and I just ordered new glasses in December. They were ready in a week and we are so happy! I have to say the best part is that the staff here is so honest, they don't try to sell you the most expensive pair of glasses - they will tell you nope those aren't right for your face shape. It's so refreshing. We both found pairs we loved! Even though I live on the other side of the border now, I still come back here for glasses. That's saying a lot :)

Me and my family have been going to this place since the past 2 or so years. We all love the…read moreamazing customer service! The staff is very friendly and really take care of your needs be it new contacts or glasses. Highly recommend this place.

Grace Family Eye Care is one of the few original tenants of Pacific Mall when it first opened in…read more1997 that is still in business. Pacific Mall is filled with stores selling prescription eyewear and sunglasses but what sets Grace Family Eye Care apart from the other stores is Alvin, Edward and Nigel are all licensed opticians and are very knowledgeable about the correct designs, fits and dispensing of lens for the correction of a person's vision and they are very fair and professional. You will notice that many of their other competitors in the malls, have a huge selection of sunglasses and pretty girls as sales persons but they aren't as knowledgeable about what's the best fit for your eyes and they most likely aren't licensed opticians. If your at Pacific Mall and looking for a good optical store that has staff that is very knowledgeable about the business and are very fair and professional, I recommend Grace Family Eye Care, I have been getting my eyewear needs from them for over 10 years. Like any store in Pacific Mall, they are open to price negotiations. They are also fluent in English, Cantonese and Mandarin.

I've been coming to this place to get prescription contacts for the past 8 years. Unlike most of…read morethe dodgy optical places within the Mall they are very helpful and attentive. I've recently moved downtown and this is still the only place I go to for affordable monthly contacts :)

Squint with its cute, spunky name and quality eye wear makes it stand out more than the rest. If…read moreyou're like me and have always been called four eyes (mostly lovingly), then this is a safe haven for you. Long gone are the days where you look like a dorkus when wearing a pair of glasses. Instead, Squint allows you to get on some serious stylish trends. The frames that I got got me looking like I'm from 2072 and beyond. They came recommended by a friend who had the most beautiful frames which were a work of art, no less. Their frames are from different international designers and come in various finishes with high quality lenses that come with a certificate to authenticate this. While I've never been one to splurge on eyewear, this was the best decision I made. Their eye glasses come with a larger price tag than other suppliers - mostly because of the quality of their lenses, although their frames seem to be on par with other places. However, if you have benefits then you can see if they are covered. There is flexibility on the price of lenses, too. You're paying for a wonderful product that I have not seen other places along with top-notch customer service. Sibel was the optician who helped me and she knew I didn't live close in the area, so she worked around my schedule and got me my glasses just in time before a trip. The process was so smooth and I want to thank Squint for allowing me to be both fashionable and functional!