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    LensCrafters

    2.7 (37 reviews)
    Open 12:00 pm - 6:00 PM
    Updated 1 month ago

    Services - LensCrafters

    Eye exams

    Eye testing and diagnosis

    Eyewear fitting

    1 More Service

    Retinal imaging

    LensCrafters Photos

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    Had to pay for new frames. Not cool.
    Judson T.

    I'm just gonna put this like it is. I have been dealing with LensCrafters for over 30 years because I moved to Indian land South Carolina. I've had to go to the one in Pineville. Over the past 30 years I've always purchased vision protection for my glasses, but for some reason since Covid, even though I mentioned, I wanted the protection they did not add it and I've had situations where I needed it. The first occurrence of the situation when I found out, I did not have insurance. I was blown away, but a very friendly customer service representative there are by the name of William offered a discount to help ease the burden that I needed to buy a whole new pair of glasses, which were hundreds of dollars. Today. I was working in my house and I hit my head on the doorway and my glasses broke. When I spoke to William last year, I asked him to make sure he put insurance on my glasses as well as my sunglasses and my reading glasses that I ordered. Guess what no insurance once again. I spoke to the store manager Kelly and she was not willing to do anything about it whatsoever. In fact, she was very rude to me, despite knowing me and knowing that I'm a returning customer, the simple manner of being rude to someone after you've already done them wrong twice in a row is beyond me, but it just shows a lack of proper training and a lack of good customer service. I don't know how she ever became a manager. Because she was not willing to do anything about the situation I have since reached out to corporate in fact when I told her I was going to do that she said well it's just gonna come back to me so nothing's gonna get done about it I am informed her that I'm going to talk to the vice president of the company since she feels like there's nothing she can do about it so going forward advise people to make sure you ask them to put insurance on your glasses because they will not ask you and I am encouraging corporate to train her properly and hopefully make her watch hours of videos to learn how to treat people and hopefully they will have a mandatory signature requirement to decline insurance so that this never happens again. Kelly if you don't like your job, my suggestions you should probably quit because you are ruining the customer experience.

    Anthony H.

    I've been coming to this LensCrafters for about 6 years and throughout that time, I've experienced decent customer service, friendly staff and proper expectations for work done. The staff here does a great job considering how business they get even when fully staffed. There have been many times where there are 10 people in the store and the staff handles everyone in a professional and timely manner. I enjoy the great selection of sunglasses, frames and accessories and also they usually get my frames done in about an hour. LensCrafters offers free adjustments and fitting for your glasses even if you didn't buy them there which is a great service. As far as I know, LensCrafters takes most major insurance plans and if not then they are always doing a sale on frames.

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    2 months ago

    The entire process from beginning to end was amazing! Highly recommend asking for Mark or TJ!

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    2 years ago

    A very pleasant and professional experience, from the eye exam to the ordering process for the lenses.

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    Business owner information

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    Matthew W.

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    Review Highlights - LensCrafters

    I broke my glasses clean in two on the tennis court, and the staff was more than helpful in getting me a replacement pair.

    Mentioned in 2 reviews

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    Musler & Associate Dr

    Musler & Associate Dr

    2.0(4 reviews)
    0.0 mi

    I've been going to Dr. Musler and Associates for the past four years and it's been a pretty good…read moreexperience. They are located in Carolina Place Mall right near Belk and JCP so the parking situation usually sucks and I try to get as early of an appointment as possible. They are open seven days a week so fitting in an appointment is easy for those who work during the week and whenever I've ordered contacts, it only takes a few days to come in. The office staff has gotten ALOT nicer in the past two years, I don't know what was up their butt the first two years I went there but they are making up for it now. Getting my eyes dilated then having the urge to shop kinda sucks, it's almost as bad as drunk shopping, but oh well, gotta make sure my eyes are healthy!

    While everyone on the staff was pleasant and polite it doesn't make up for the disorganization and…read morethe inconvenience that results. I mean their office is a mess! I have now had four appointments at the Carolina Place location but have been able to see a doctor just once. Four appointments (three I of which were cancelled by their office) and I have yet to receive a prescription for contacts. I scheduled my first visit online. The website guided me through questions regarding my interest in becoming a first time contact lens user. I then selected one of the appointment times offered for this service. Upon arriving I was informed that this appointment time would not allow for the fitting and training of contacts. They explained that the website was incorrect but that was the website they were given to use so...I must reschedule. I was able to see the doctor on my next visit and scheduled the one week follow up to get my prescription. I arrived for that 3:30 appointment to discover that the doctor wasn't in that day. I could understand if mine were the first appointment of the day but by 3:30 I would have expected some communication by phone or email. This was now the second time I missed work unnecessarily. I rescheduled for the following Saturday. The day prior I received a message cancelling that appointment because my doctor was ill. While I am sorry he was ill and they did call me this time the final straw came at 2:58 IN THE MORNING when I received an email noting that I had missed my scheduled appointment on Saturday that they had cancelled. Are you kidding me? Having lost all confidence in this establishment I sent an email asking for a refund or at least the prescription for my contacts. I have received no response. I have paid $180 and lost three days wages and have nothing for it. You would be wise to take your business elsewhere. Your experience couldn't possibly be worse.

    Visionworks - Locked out during posted business hours with no prior notice online or by phone. Stood outside while employees sat inside and ignored.

    Visionworks

    3.1(16 reviews)
    1.8 miStarmount
    $$$

    The staff members were incredibly helpful, patient and professional. We were immediately greeted…read moreupon entering and a team member helped me set up an account. After choosing a frame, I realized I left my prescription at home. I was provided a business card and email address to send it in. I sent it in that night and called the next morning to double check. (It was New Year's Eve and they were understandably busy.). The manager called me back within an hour to ensure I got my order filled on time.

    This location is a complete joke. My husband took time off work, his paid time off, to come during…read moretheir posted business hours... only to find the doors locked and a handwritten sign saying they were "closed for lunch" from 1 to 2pm. Employees were inside, saw him standing there, and chose to ignore him. No one came to the door. No communication. Nothing. There is zero mention anywhere; not on their Google listing, not on their website, not even on their phone system--that they randomly shut down for lunch. That is completely unacceptable. If you're going to routinely close in the middle of the day, post your actual hours like every other professional business does. And what makes this even more infuriating is that this isn't new. I found multiple reviews from months ago saying the exact same thing. Customers locked out during business hours, ignored, and told after the fact that "we'll look into it." It's been half a year and clearly nothing has changed. You're not looking into anything, you're just wasting people's time and hoping no one calls you out. We will never return to this location, and frankly, neither should you. They do not respect your time, and they clearly don't care about fixing their own ongoing issues.

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    Visionworks
    Visionworks
    Visionworks

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    eyecarecenter

    eyecarecenter

    3.6(24 reviews)
    1.8 mi
    $$

    My mother and I have been patients here for several years and have always received excellent care…read morefrom Dr. Bailey. Unfortunately, our most recent experience with the office administration has changed our decision to continue as patients. At my last visit, my prescription changed significantly, and I am now transitioning into progressive lenses for the first time. Because I order my glasses independently, confirming my pupillary distance (PD) is essential. This has never been an issue in the past. After leaving a voicemail with no response, I called again and was eventually transferred to the office, where I spoke with Erin. I was informed that the practice no longer provides PD measurements due to "liability concerns," a policy that was apparently implemented about 1.5 years ago--without notifying patients. This policy effectively prevents patients from ordering glasses elsewhere. I expressed my disappointment and noted that had I known of this policy change, I would have chosen a different provider. Erin initially stated she would "share my concerns in a roundabout way" with management. When I mentioned I would also be completing a survey, she told me there was no need for her to pass along my concerns because management reviews surveys. I made it clear that I still expected my concerns to be communicated directly, as I was speaking with a staff member who had the ability to do so. If you are comfortable purchasing expensive, limited frame options in-office, this may not be an issue for you. However, if you prefer the flexibility to order your own frames and lenses, I recommend looking elsewhere. As a result of this experience, I advised my mother to cancel her upcoming appointment, and we will be transitioning our care to another provider.

    The BEST doctors and super friendly staff! The new office is modern, bright and spacious.read more

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    eyecarecenter
    eyecarecenter - The Carmel Road eyecarecenter has moved to 7510 Pineville-Matthews Road (Carmel Village)!

    The Carmel Road eyecarecenter has moved to 7510 Pineville-Matthews Road (Carmel Village)!

    eyecarecenter

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    LensCrafters - opticians - Updated May 2026

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