Nothing but good experiences at this location and Southpark. LensCrafters were fast (3 days at no…read moreextra charge) and did an amazing job when I needed new glasses in a rush. They will help you even if you didn't buy your glasses there. Thank you!

Drove 40 mins with traffic. To get here & find out the DR is over 1 hour behind ????!!!! Excuse me…read more? Wtf is going on here. So either they're taking too many appointments, taking walk ins before appointments or the DR just doesn't respect people's time ? It has to be one of these 3. Don't go here. End of story. Wait over a hour for an eye appointment that takes 15 mins ??

I have been a patient of Dr. Knudson for over 5 years and without a doubt he and his team is truly…read morethe best optometrist office I've ever been to. Dr. Knudson is extremely knowledgeable, friendly, patient and focused on providing the best experience possible regardless of what your eye care needs are. He has two locations but practices more at the Rea Farm location and regardless of which location you go to, you can expect excellent customer service, prompt attention and a professional environment. His offices offer LASIK surgery, contacts lenses, glasses and of course thorough eye exams. Over the years, I've come to consider him more of an friend than my doctor because of his honesty, friendly demeanor and expertise. I highly recommend Carolinas Vision group for all your eye care needs especially if you're looking for a new optometrist or looking to get an reliable, honest second opinion on your vision needs.

I ordered sunglasses from your office nearly 7 weeks ago. They were supposed to be ready in 2…read moreweeks. The times I called your office (they never proactively communicated with me) I was routed to the same person. She gave me the run around, did nothing to resolve the issue or offer to compensate me for the inconvenience. The glasses finally came in, but no one called to notify me. I received a text and an email which is very cold when you've got two ladies sitting at your counter. I've used Carolinas Vision Group ever since I moved to Charlotte, but this last experience has been so disappointing. It's time to move on.

Friendly staff and lovely office. Dr. Carpenter has a great sense of humor and made the visit…read moreenjoyable- Dr. Carpenter: Stefanie, you have an astigmatism. This means that your pupils are not perfectly round. Me: But Dr. -- My mother told me I was perfect in every way... Dr. Carpenter: Your mom said that? Hmm.. She lied. Lol, Highly recommend!

I have been to over 4 different Americas Best C. & E.G. locations around the Charlotte-metro area &…read moreI have had the best, most consistent, great experience at this one in particular over 7x's within the past few years!! Just as full disclosure: I'm not friends with anyone here, none of them are family, I was never given a gift card, free service, or asked to write this review. I am brutally honest & try to be objective in my views. That said: the whole staff is absolutely consistent & amazing. Very courteous, respectful, humble, professional, and knowledgeable. The store is clean, i've never seen a disgruntled customer here, & all the employees have a great team work can-do attitude. I drive all the way from Mt. Holly to come to this location because they are that good. Give them a shot, you won't regret it at all. 1. LaJanel & Melody the receptionist(s) are both sweethearts over the phone & in person, always overly accommodating with setting up/changing my many appointments. 2. Dani, she's an associate that helps you find the right C.L's & E.G's, she's college aged & soft-spoke, yet make no mistake she is incredibly professional & intelligent. She's not afraid to make sure that you have the best eyeglasses pair possible & the absolute correct contact lenses before you leave. Side note: She has worked at multiple other A.B.C & E.G.'s locations including the Rock Hill location where I initially experienced her service 3 yrs. Her father also works at a location I visited. 2. The Optometrist Physician here is Dr. Henderson. Where to begin? The man is extremely professional, diligent, intelligent, and doesn't ever rush you & takes extra time to answer any concerns you might have, he breaks down eye-related-lingo to simplify answers & help you understand what your eyes are experiencing. His personality & laid-back demeanor is super welcoming & refreshing too in a professional setting. He walks that fine line very well. Added bonus: Dr. Henderson literally resembles a handsomer version of Rob Schneider as Duece Bigalow & the guy is seriously hilarious also too. SNL needs to give this guy a few cameo spots because he will have you cracking up & enjoying what can be a dreaded experience. The staff also isn't afraid to boast about their overwhelmingly positive views about him, their work environment, as well as the General Manager Necole. 3. The GM Necole is also absolutely phenomenal. I mean overwhelmingly outstanding professional, yet courteous demeanor & she runs a tight ship. She has many times gone above & beyond addressing my questions about my prescription, visits, etc. I've seen her be receptionist, consultant, helping find trial contacts for patients...she's all over the place & I don't mean chronologically. It's refreshing to see a GM who is clearly intelligent, classy, yet isn't afraid to humble herself & step into different roles depending on the need & level of business. She's such a pleasant woman & very inviting. It's obviously clear that Necole's #1 interest is making sure customers have a lovely experience, making sure their eye care needs are attended to & resolved, on building repeat clientele, & not solely on pushing profits. Kudos to her & to all the employees here!!

Worst customer service! I've been stupidly coming to this location for years. For the last couple…read moreof years everytime I come they claim to not be able to find my insurance. I've come here for over 12 years, same insurance. Update your records is the obvious solution so when I come in annually, there is no issue. Today I walked out and will never come again bc of the incompetence of your staff and your horrible systems. #Embarrassing #BadService

Dr Stroman is amazing! So nice to deal with and obviously knows his specialty well and seems to…read moreenjoy his job. Lisa runs a great office! Highly recommend!!

I set an appointment close to 12 months ago for Dr. Mankoski to see me. Got a call from their…read moreoffice saying he could not see due to he would be out of the office. Stated it would be another 6 months to get in to see him. The Dr. cancelled the appointment, NOT ME! Sent email notes asking for them to reconsider the reschedule time line. NO ANSWER. Shame on Dr. Mankoski and Horizon for poor customer service. I will see eye surgery somewhere else. BEWARE!!!!

The staff members were incredibly helpful, patient and professional. We were immediately greeted…read moreupon entering and a team member helped me set up an account. After choosing a frame, I realized I left my prescription at home. I was provided a business card and email address to send it in. I sent it in that night and called the next morning to double check. (It was New Year's Eve and they were understandably busy.). The manager called me back within an hour to ensure I got my order filled on time.

This location is a complete joke. My husband took time off work, his paid time off, to come during…read moretheir posted business hours... only to find the doors locked and a handwritten sign saying they were "closed for lunch" from 1 to 2pm. Employees were inside, saw him standing there, and chose to ignore him. No one came to the door. No communication. Nothing. There is zero mention anywhere; not on their Google listing, not on their website, not even on their phone system--that they randomly shut down for lunch. That is completely unacceptable. If you're going to routinely close in the middle of the day, post your actual hours like every other professional business does. And what makes this even more infuriating is that this isn't new. I found multiple reviews from months ago saying the exact same thing. Customers locked out during business hours, ignored, and told after the fact that "we'll look into it." It's been half a year and clearly nothing has changed. You're not looking into anything, you're just wasting people's time and hoping no one calls you out. We will never return to this location, and frankly, neither should you. They do not respect your time, and they clearly don't care about fixing their own ongoing issues.

My mother and I have been patients here for several years and have always received excellent care…read morefrom Dr. Bailey. Unfortunately, our most recent experience with the office administration has changed our decision to continue as patients. At my last visit, my prescription changed significantly, and I am now transitioning into progressive lenses for the first time. Because I order my glasses independently, confirming my pupillary distance (PD) is essential. This has never been an issue in the past. After leaving a voicemail with no response, I called again and was eventually transferred to the office, where I spoke with Erin. I was informed that the practice no longer provides PD measurements due to "liability concerns," a policy that was apparently implemented about 1.5 years ago--without notifying patients. This policy effectively prevents patients from ordering glasses elsewhere. I expressed my disappointment and noted that had I known of this policy change, I would have chosen a different provider. Erin initially stated she would "share my concerns in a roundabout way" with management. When I mentioned I would also be completing a survey, she told me there was no need for her to pass along my concerns because management reviews surveys. I made it clear that I still expected my concerns to be communicated directly, as I was speaking with a staff member who had the ability to do so. If you are comfortable purchasing expensive, limited frame options in-office, this may not be an issue for you. However, if you prefer the flexibility to order your own frames and lenses, I recommend looking elsewhere. As a result of this experience, I advised my mother to cancel her upcoming appointment, and we will be transitioning our care to another provider.

Long time patient but reconsidering continuation of services. I was left in the room for over 30…read moremins while they started closing mid eye dilation. Left and went to the desk to get a vague sorry, then got another electronic bill after I paid in office. They lost their best 2 workers , now it's all inexperienced workers.

Great spot to get Luxury brand glasses. This location is always super helpful. They always let me…read moreknow about sales on the brands I love. Pretty quick turn around and they will fit them to perfection. Prefer their customer service over some of the other ones near by.

terrible experience. I had to wait several weeks to get my glasses, they got the prescription wrong.read more

Initially, I was upset that my glasses were not ready & my frames were returned & not usable to…read morefill my Rx; then the district manager went above and beyond to make my order right and I had easy access to speak to the manager and she made sure my order was rushed and bumped up the processing time. She provided the best service I have ever had in an any optical office!

Simply amazing place and staff!! My young son had his first…read moreeye exam here and Dr. Kate is such a pro!! My son isn't the easiest to deal with and she won him over. The location is very clean, friendly, and fast. I'd definitely recommend this place for kids and adults. I'll be getting my eye exams here and recommending this place to all.

The front office, drs and scheduling is all great. Very nice selection of glasses and frames too. A…read morefriendly and professional office.