The entire process from beginning to end was amazing! Highly recommend asking for Mark or TJ!read more

Drove 40 mins with traffic. To get here & find out the DR is over 1 hour behind ????!!!! Excuse me…read more? Wtf is going on here. So either they're taking too many appointments, taking walk ins before appointments or the DR just doesn't respect people's time ? It has to be one of these 3. Don't go here. End of story. Wait over a hour for an eye appointment that takes 15 mins ??

Your response was just a generic template that doesn't reflect what actually happened…read more Over just 2.5 months, my prescription was changed three times and the glasses were remade four separate times. Despite all of this, I never received a usable pair of glasses. Suggesting that I "reach out" again ignores the fact that I already did that multiple times. At this point, the only reasonable solution is a full refund so I can return to VSP and have the prescription and glasses made correctly elsewhere. I'm posting this update so future patients understand the full context, because a generic template response doesn't match the seriousness of the experience.

From start to finish, excellent! Very knowledgable, patient and did I mention my new eye wear?…read more Amazing!!!

Friendly staff and lovely office. Dr. Carpenter has a great sense of humor and made the visit…read moreenjoyable- Dr. Carpenter: Stefanie, you have an astigmatism. This means that your pupils are not perfectly round. Me: But Dr. -- My mother told me I was perfect in every way... Dr. Carpenter: Your mom said that? Hmm.. She lied. Lol, Highly recommend!

Worst customer service! I've been stupidly coming to this location for years. For the last couple…read moreof years everytime I come they claim to not be able to find my insurance. I've come here for over 12 years, same insurance. Update your records is the obvious solution so when I come in annually, there is no issue. Today I walked out and will never come again bc of the incompetence of your staff and your horrible systems. #Embarrassing #BadService

Professional & timely service! I only needed an annual eye exam. However, I had a great experience…read more Staff is incredibly friendly and personable. I was seen by William Henderson. He was so funny and my wait time was minimal. Thank you!

Dr Stroman is amazing! So nice to deal with and obviously knows his specialty well and seems to…read moreenjoy his job. Lisa runs a great office! Highly recommend!!

I set an appointment close to 12 months ago for Dr. Mankoski to see me. Got a call from their…read moreoffice saying he could not see due to he would be out of the office. Stated it would be another 6 months to get in to see him. The Dr. cancelled the appointment, NOT ME! Sent email notes asking for them to reconsider the reschedule time line. NO ANSWER. Shame on Dr. Mankoski and Horizon for poor customer service. I will see eye surgery somewhere else. BEWARE!!!!

The staff members were incredibly helpful, patient and professional. We were immediately greeted…read moreupon entering and a team member helped me set up an account. After choosing a frame, I realized I left my prescription at home. I was provided a business card and email address to send it in. I sent it in that night and called the next morning to double check. (It was New Year's Eve and they were understandably busy.). The manager called me back within an hour to ensure I got my order filled on time.

This location is a complete joke. My husband took time off work, his paid time off, to come during…read moretheir posted business hours... only to find the doors locked and a handwritten sign saying they were "closed for lunch" from 1 to 2pm. Employees were inside, saw him standing there, and chose to ignore him. No one came to the door. No communication. Nothing. There is zero mention anywhere; not on their Google listing, not on their website, not even on their phone system--that they randomly shut down for lunch. That is completely unacceptable. If you're going to routinely close in the middle of the day, post your actual hours like every other professional business does. And what makes this even more infuriating is that this isn't new. I found multiple reviews from months ago saying the exact same thing. Customers locked out during business hours, ignored, and told after the fact that "we'll look into it." It's been half a year and clearly nothing has changed. You're not looking into anything, you're just wasting people's time and hoping no one calls you out. We will never return to this location, and frankly, neither should you. They do not respect your time, and they clearly don't care about fixing their own ongoing issues.

My mother and I have been patients here for several years and have always received excellent care…read morefrom Dr. Bailey. Unfortunately, our most recent experience with the office administration has changed our decision to continue as patients. At my last visit, my prescription changed significantly, and I am now transitioning into progressive lenses for the first time. Because I order my glasses independently, confirming my pupillary distance (PD) is essential. This has never been an issue in the past. After leaving a voicemail with no response, I called again and was eventually transferred to the office, where I spoke with Erin. I was informed that the practice no longer provides PD measurements due to "liability concerns," a policy that was apparently implemented about 1.5 years ago--without notifying patients. This policy effectively prevents patients from ordering glasses elsewhere. I expressed my disappointment and noted that had I known of this policy change, I would have chosen a different provider. Erin initially stated she would "share my concerns in a roundabout way" with management. When I mentioned I would also be completing a survey, she told me there was no need for her to pass along my concerns because management reviews surveys. I made it clear that I still expected my concerns to be communicated directly, as I was speaking with a staff member who had the ability to do so. If you are comfortable purchasing expensive, limited frame options in-office, this may not be an issue for you. However, if you prefer the flexibility to order your own frames and lenses, I recommend looking elsewhere. As a result of this experience, I advised my mother to cancel her upcoming appointment, and we will be transitioning our care to another provider.

The BEST doctors and super friendly staff! The new office is modern, bright and spacious.read more

Great spot to get Luxury brand glasses. This location is always super helpful. They always let me…read moreknow about sales on the brands I love. Pretty quick turn around and they will fit them to perfection. Prefer their customer service over some of the other ones near by.

I love this staff! I discovered this location nine years ago when I relocated to the Charlotte area…read morebecause it was then close to my work location. From that point forward, the service has been nothing but outstanding from one year to the next! The staff is always friendly, helpful, timely, and punctual, and always assist me with making the perfect selections for my glasses and contacts. On several occasions when I needed adjustments, I have always been met with an amazing smile, a cheerful attitude and pleasant customer service. Now, I still drive here from the university area for Dr. Coccia and this amazing team. I highly suggest this location.

Initially, I was upset that my glasses were not ready & my frames were returned & not usable to…read morefill my Rx; then the district manager went above and beyond to make my order right and I had easy access to speak to the manager and she made sure my order was rushed and bumped up the processing time. She provided the best service I have ever had in an any optical office!

Simply amazing place and staff!! My young son had his first…read moreeye exam here and Dr. Kate is such a pro!! My son isn't the easiest to deal with and she won him over. The location is very clean, friendly, and fast. I'd definitely recommend this place for kids and adults. I'll be getting my eye exams here and recommending this place to all.

The front office, drs and scheduling is all great. Very nice selection of glasses and frames too. A…read morefriendly and professional office.