Joan and Harryson were awesome! They took the time to listen what I wanted and got it Done.

Amazing selections and friendly people. Thank you for helping me get the right glasses frame and lens. I can see really good now and the frame is perfect read more

I've been here for shades and glasses. Always top tier service. The staff is knowledgeable on the selection and what works best for your lifestyle. read more

I just showed up with no appointment and was greeted very pleasantly and completely taken care of on the spot. very professional and very precise. what a great team. read more

I went in thirty minutes till closing, with glasses in dire need of repair. Jason greeted me instantly with a smile. He graciously performed the repair and cleaned my glasses, as well. I tried to pay but he wouldn't accept payment. read more

I dont recommend buying glasses here. Got a pair ordered and they will not answer my calls, and when i do get answered i am not told where my glasses are (been about two months now when they were supposed to be here two months ago) and they do not call back after leaving multiple messages after talking to someone and leaving voicemails. Ill never buy anything from this store again read more

I am visiting LR and needed a repair on my Versace frames, to my surprise the staff at this Lens Crafter were so kind and accommodating. Harrison took care of me and repaired my frames perfectly! I would truly recommend this place. The staff is kind efficient and knowledgeable about what their services are and their products! read more

Understaffed - I walked around waiting for ten minutes without anyone even looking at me and left. I could only see expensive designer glasses out. there was a sign saying to go next door for contacts, except as far as I could see there was no next door. read more

Harryson was so helpful and got me set up with everything I needed. Highly recommend!

Waited 2 weeks for them to send me broken glasses. They also charged me 34.99 for a warranty when I asked them not too.

Went here and really loved the service. The manager Chris was excellent. They literally finished my glasses in an hour while I ate lunch. Apparently for unique designs or really bad eyes you might have to order but not the case for me. I chose nice ray-bans and they did not disappoint with their one hour timeframe despite it being busy in there. read more

One hour? Hardly, I've been trying to get glasses from these folks since January 2014. It's now April, 5, 2014. OK. Extreme nearsightedness meant that special lens material had to be used, and since I drive a truck over-the-road causes me to be away from home all but two or three days a month had some effect on the time factor. Never-the-less, it's been three months! The special material meant a two week wait. The glasses included magnetic clip-on sunglasses. The sunglasses would not stay in place, no matter how much Brian twisted, bent, and warped both frames. The solution: Get another set of lenses, this time having the frame mounting groove cut as close as physically possible to the front face of the lenses. Another two-week wait. The revised lenses allowed the magnetic sunglasses to stay attached to the frame while in the office or walking around, but not while driving the truck and the lenses were moved so far back that my eyelashes rubbed the lenses causing discomfort to my eye and leaving streak marks on the lens. Both totally intolerable situations. The solution: Give up on the magnetic sunglasses entirely. Go to using two pairs of glasses. One pair plain, the other sunglasses ! Everything is fine so far. Actually excellent customer service! By the end of March, I had received no notice from them about the status of my (paid for in January) order. So I called them. Brian wasn't there, the lady on the phone couldn't help and the manager was busy, but would call me back. She never did! I called back again the next day. I eventually got Christy, the store manager, who checked the computer and said there was some confusion and problems. It appeared that a pair of plain glasses were ready, but a frame couldn't be located for the sunglasses AND Brian had "stashed" what they did have in "some nook or drawer or somewhere only he knew" and he wasn't there. That was either a lame excuse or an indicator that management was not organized. So, they don't call back and they don't know what's going on. So, I dig around and find the corporate headquarters ( Luxottica, Mason, OH) call them, get the customer relations group. Butch there assures me that he will find out what's going on and will call me back. Two days later, I call him back, several times until I do finally get back to him. Leaving request for him to call me doesn't work. He eventually tells me that the store has found the hidden package, that there is one completed set of glasses and a set of sunglasses lenses. They have located another identical frame in North Little Rock, but they can't transfer them to Little Rock or transfer the lenses to North Little Rock because the North Little Rock store was being inventoried. Sounds BOGUS to me. I spent 20 years in accounting. Doing inventory on a fairly small retail outlet doesn't take very long, AND there should be a system in place to allow ordinary daily transactions to take place! Anyhow, I eventually get in touch with Brian, tell him to expect me the next day around noon on Saturday, April 5th. When I'll pick out another frame for the sunglasses. I expect they will then be able to put the sunglasses together. I get to the store on Saturday, April 5, 2014 expecting my glasses and a short delay getting the sunglasses. I get to the store, pick out another frame. Then Brian then tells me that the regular glasses had "Failed a quality control test on April 2, 2014" and we're having to be redone. EPIC FAIL !!!!!! I neither raised my voice (well, not much) nor used every day, common, truck-driver-four-letter-adjectives when I asked him, "Which of you geniuses figured that was something that you didn't need to tell me?" So, I still yet don't have my glasses! One star is a way too high rating! There needs to be a "Lower-than-a-snake's-belly-in-a- wagon-rut rating!!! These people have earned it!!! read more

I just spoke with Cola and she said she was the office manager but she was very rude and unprofessional. I will take my business else where.

Dr. Hutchins and staff were great. Very thorough and knowledgeable. I got the contacts I needed and the glasses I wanted. Staff very friendly and helpful. They use digital technology and the office is very clean and decorated well. My family and I will return in the future. read more

This business is crooked. I had a appointment on 1/11/19 for a routine exam for new contact lenses. During my appointment Dr. Malcom R Hutchins LIC#AR2407 simply mentioned I should have a stye on my I looked at by another doctor and gave me a referral. At check-out I was charged and extra $222.69 because Dr. Malcom R Hutchins LIC#AR2407 added a "COMP. OPHTH SERVICE" to my bill stating he did an additional exam which he did not. I did not give my permission for anything additional - I was strictly there for contact lenses BUT I did make an appointment to come back the next day for my stye. I did not give consent to anything and the doctor simply gave an opinion that I was forced to pay for. Dr. Malcom R Hutchins LIC#AR2407 is crooked and should not see patients. read more

The two--yes, two--people working there are trying their best, but they can't possibly handle the customer load. I went there today to see about having them put my lenses (purchased there a few years ago) in new frames, which "start at" $100. We're talking about a few cents worth of plastic with metal hinges. The employee, who was very nice, started asking me a lot of questions, and it was hard to get her back on track. After getting nowhere, I left, went to a nearby store, bought some reading glasses, popped out the lenses and put mine in. read more

I was extremely pleased with the service that I received at LenCrafters. They took the time to help me find the perfect frames and to discuss the various lens options in detail. I never felt any pressure to purchase and the entire staff was very professional. Once I chose the frame and lens that I wanted, they went through a very detailed process to ensure that all of my measurements were accurate before placing my order. In addition, I had my glasses in less than a week and upon picking them, they took the time to make sure they fit properly. It also great to receive a follow-up call from the store to make sure that the glasses were working out as expected and let me know that they would be happy to make any adjustments for me if needed. I would definitely recommend Blake and the entire staff at LensCrafters. read more