Simmons eye care staff is amazing but their contract with the lab that actually makes the eye…read moreglasses is completely incompetent, not only did that send the frames from the store to the lab to make sure that received the correct glasses they still got it wrong, the excuses ranged from the glasses didn't pass inspection. Also after the order was sent in with the correct frames they kept trying to give me a totally different pair of frames and you could see by the order slip and the frames the numbers did not match. After being told a rush order is being placed on the order they still took their time completing the order. I do recommend Simmons eye care for your eye needs, but I do not recommend their eye glass services. Take your prescription somewhere else to avoid the headache and long wait,

I have the choice of two other locations but this is always my first choice! Everyone is is so…read morehelpful and friendly. You might say that is their job but everyone has a bad day once in a while. However, I have never had a bad experience. Highly recommend!

Deb was so helpful and knowledgeable about all the sunglasses which is what I went in to purchase…read more She made great suggestions and I left with two of the best sunglasses I've ever owned. She explained the warranties and care beautifully. The Maui Jim sunglasses are fantastic. The lens quality (and therefore my vision) is the best ever! Thank you Roger and Deb for the outstanding experience. I finally made my eye protection a priority and it's really being tested at the beach!

Dr. Neil is the best! Our family loves him! Great staff to work with at Sherwood go see him!!read more

My eye doctors prices were ridiculous, I almost paid $700 for 2 pair of glasses! I'm glad I went by…read moreSuccess Vision. Sean was the optician that assisted me and he was super pleasant and knowledgeable - I feel like I took mini optician course today with what I learned while selecting my frames. I couldn't decide & ended up purchasing 3 pair (and for a lot less than $700!) I'm still waiting on the call to pick up my glasses now. It has been longer than the 2 hours they quoted me BUT the other place told me 2-3 WEEKS so whether it takes 2 hours or all night, I'll still be happy I got them in a day as opposed to waiting almost a month. Definitely have earned my future business, I'll be back!

Great value and service! Found the frames I wanted. Couldn't get the antireflective coating but…read moreotherwise I'm very satisfied.

Very amazing and positive experience for our Mom and all of us kids. Hands down the most…read more professional and courteous staff ever, not just for the surgeries but for follow ups too. The surgery team is just as amazing!! I highly recommend this group for all your eye care needs!! They are the BEST!! Thank you so much!!

if you are thinking of working here I would think again. Very high turnover and I hope you don't…read moreget sick with fever, be told to stay home, even return with a Dr note to be fired. They do not care about the well being of their employees.

We really like Dr. Monica Dellimore Hall, and I've brought my kids to her over the years in spite…read moreof the terrible optical, contacts, and billing departments. Be prepared to be billed twice for all contacts - once when you pick them up and another bill with come in the mail later. Several times my husband paid the bill from the mail even though I paid for the contacts when I picked them up. That is "just their practice" even though it is highly misleading. There is no reason to send a bill for something that is already paid for. The eyeglasses are crazy expensive, and the frames are usually last years designs (look up the designers' websites online and you can see for yourself). Finally, the contact lens department gave me the wrong prescription for my college son's contacts. I had to order a new box because he opened them before he realized it. The contacts lady refused responsibility and said it was my fault for not checking, but they don't give you the contact prescription! I asked her why didn't SHE check that the contacts were correct - it seemed to me that it was her duty to make sure she was dispensing the correct lenses. Apparently this happens a lot there. The West Little Rock location is no better and has the same terrible, double billing practices. Although I adore Dr. Hall, my family and I are done with this place.

Jodi was ABSOLUTELY PHENOMENAL! I have been waiting to buy my progressive glasses for an entire…read moreyear as most in store places did not have any glasses that made me squeal with excitement, and online ordering was too risky with the type of prescription I have. I went into Stanton Optical with my prescription, scared I wasn't going to be able to find what I wanted, and more so not going to be able to afford something perfect with my budget. I've been in retail for over 23 years so customer service is so so important. Today I left with tear filled eyes. I got not only one, but TWO pairs of glasses, the top two on my "squeal" list. She worked with me on everything I needed and wanted. When she showed me my total, I thought I was looking at the price for just one pair, but no, I get two! She took the time to play around with different way to get as close as possible to stay within my budget, making some adjustments to the type of lens in order so I could get into glasses quicker because of my budget. She was able to hear my concerns, read my body language and ended up making it happen and ordering the EXACT lenses I wanted. She was absolutely WONDERFUL. Thank you Jodi for listening to my needs and wants and making it happen today. CANT WAIT TO BE ABLE TO SEE!!!! ...... -customer for life

If I could give a less than 1star I would. How can you only have a doctor there one day a month?…read more staff needs to be more professional and efficient. I will take my money elsewhere I wasted 3 total hours and still never saw a doctor or had an eye exam. Horrible

Took special care to make sure all my questions were answered. So kind. And very helpful! I…read moremoved here from California and have had to start all over finding my doctors. So happy I found her! She's the best!!

Dr Baltz is the best. She is not only a very skilled doctor, she is kind and compassionate. She…read morelistens and follows through with her patients.

Went here for a couple of years, but recently was treated very poorly while purchasing eyewear…read more Will not be spending any more money at James Eyecare & Optics Gallery. I suggest you don't either.

I purchased glasses and frames for $600~ after insurance. The frames broke in 6 months, and they…read morereplaced them. They broke again one week later and I asked to have a different frame from the same designer. The answer was a hard no, as the lenses would also need to be replaced. They sold an inferior product and won't stand behind it. They did offer the same frames that had broke twice, and I said no. I've moved 200 miles away and can be driving to fix frames that only last a week when they should last years. I'm seeking help from my insurance. Go to Walmart, same exact lenses and frames for HALF THE PRICE! plus they offer a $20 warranty. Very disappointed in the product and service.