My wife and I have been to a couple other eye care centers in the area, and we are really happy we…read moreswitched to Pearle Vision. It's a modern style office with ample parking and very clean. We made our appointments online which is always easy. The receptionists have been bubbly and helpful every time we've either called or been in for appointments. We both really like Dr.Stanich. She was very thorough and patient with us as we tried finding the correct prescription for contacts. She wasn't put off or annoyed when we wanted to try another pair. My wife decided the original prescription wasn't perfect, and they were happy to let her come back in, free of charge to get looked at again. Tony, who helped fit our eye glasses was also very friendly. My wife has even come back to get some adjustments from glasses we didn't even buy there and he was awesome.

Horrible customer service. Broke frames on my glasses purchased there. Customer service said they…read moredon't have those frames anymore. She gave me no options and said they have no frames that will fit the lenses after looking at it for 1 minute. Went to another eyeglass store, they helped me instantly and searched their whole store for a replacement. They obviously don't care about customers at Pearle Vision, very disappointing.

I got burned by my last eye doctor, not literally, but close. The last prescription they gave me…read morehad me seeing alternate realities. So yes, I probably annoyed poor Dr. Farmer with a million paranoid questions, but he was patient, calm, and didn't even flinch when I asked if my eyes were haunted. I went for every test they offered because it's cheaper to catch something early than to walk into walls later. Exams here are priced about the same as anywhere else, but the frame selection? It's like a fashion show for your face. Paula was super helpful, and the tech, whose name I forgot, was so kind and careful you could tell he treats every lens like a baby bird. You'll pay a bit more for glasses here, but these are your eyes, not a gas station souvenir. I learned that the hard way at a discount place where my glasses looked great but reading a stop sign became a group project. If you want to actually see what you're doing in life again and not just squint hopefully, go see Dr. Farmer. Worth every penny and every awkward "one or two?" moment.

First time to this location. I was greeted immediately and…read morewarmly. It was a great first impression. The location was bright and there is a huge selection of glasses. The employees were nice and knowledgeable. My exam was easy peasy.

I will never go to another eye center again. Dr. Lai was so…read morethorough and nice. Gabe was the receptionist, and was very polite. Dia, gabe me a pre exam and was funny and was professional Meredith was the optician. She was honest about what looked good on me and made pleasant conversation with me There were 2 other girls there amd they made nice conversations with me also. They knew my budget and ended up staying under! Terrific atmosphere Will go back! Great job guys!

Vision works is on my insurance plan. So I come here for my eye exams. I have been here a few…read moretimes. And have never had any issues. My appt is easy to set. The Dr was and always is friendly. The staff out front are eager and ready to find you the perfect glasses. I do enjoy coming here. And will keep on for the future.

Always kind, quick and helpful. They are great and I highly recommend. Helped me pick my frames and…read moreensure I got the most out of my insurance.

2-3 years AFTER you are told your bill was "paid in full", they come back with additional "charges"…read morethat were allegedly overlooked by their own incompetent staff. The glasses were returned because they were made incorrectly to begin with. So add extortion to poor service and worse quality, I would not even send someone I didn't like there!

I chose Pearle Vision in Fairlawn because their website stated that this location offered Ray-Ban…read moreMeta glasses and could put prescription lenses into Ray-Ban Meta frames that customers already owned. I also spoke with the person on the phone the day that I made the appointment and he verified all of my requirements of what I was looking for. I drove 70 miles based on that information. The doctor was excellent--thorough, informative, and very kind. Ms Carol was also incredibly sweet and professional. She truly did her best to help, and I appreciated her kindness throughout the appointment. Unfortunately, everything after my exam was frustrating. I received conflicting information about almost everything. I was told they could put prescription lenses in my Meta glasses, then they couldn't. They couldn't tint the lenses, then they could--but not with a gradient tint. Ms Carol even was nice enough to call LensCrafters at the mall to give me options ELSEWHERE. I also asked if my contact lenses could simply be mailed to me since I had driven such a long distance, but that became another issue with additional charges. In the end, I left with no glasses, no contacts, and an insurance benefit used on an appointment that didn't accomplish what I came for. My biggest disappointment is that the website did not accurately reflect what this location could actually provide. I spent time researching before choosing this office, only to make a long drive for services they ultimately couldn't deliver. The one star is because the Dr was nice & Ms Carol but the inaccurate website information, lack of product knowledge, and inconsistent answers made this a very disappointing experience. I would recommend this location only if you need a basic eye exam. If you're looking for specialty eyewear like Ray-Ban Meta glasses or more customized lens options, I would NOT recommend this location. They ruined my whole day. Cara K.

Overpriced, dishonest, and gate keeping. But hey, at least the staff is friendly. Save your time…read moreand money and go somewhere else.

I've been going to Riverside for a few years now. Just went today because I sat on my glasses. Both…read morelenses popped out, the frames were bent and the ear pieces were bent. I figured without a doubt I would need new frames. I showed them to Bill and he said give me a couple hours and I'll give you a call. He called within a couple hours and said your glasses are done. Went to pick them up and he said "No charge, Happy New Year." You can't beat that. I've been there a few times before and have always been taken care of in a courteous manner. I would recommend Riverside in a heartbeat.

I've been going here for many years and appreciate the fantastic service and friendly atmosphere…read more Bill Sabo the optician is very knowledgeable. This business has a great selection of high-quality glasses for reasonable prices.

My husband and I recently moved to North Olmsted and have been tasked with finding new places to go…read morefor our dental, medical, and vision needs. Today was the first time we visited Dr. Bobst and we were both impressed by the practice. The front desk staff were friendly and very helpful. Dr. Bobst himself was personable and quite knowledgeable. The regular optician was not in today and we were hoping to get the ball rolling on new frames for my husband since his glasses are broken. Even in the optician's absence, the staff was able to at least get everything measured so that the optician had his measurements on Monday to order the glasses first thing. It was very helpful and we really appreciated the great customer service in times when it seems like that's the lowest priority for a lot of places. Needless to say, we have officially found the place we will be going for all of our vision needs.

From the get go wasn't impressed. Haven't had an eye exam in a very long time, no communication…read morefrom the staff. Seemed like everyone was on a different page. My trial contact lens took 3 weeks to arrive, picked them up with NO instructions. I've never worn contact lenses. Didn't even have right or left on them. Couldn't see anything up close, called the office and explained that. Said they were not multi focus I said that's what I thought I was getting. Well I couldn't see anything up close including my phone so I told them I'm not wearing them. Made appointment a week and a half later, no idea what for no one told me anything. Arrived at my appointment told the person who greeted me that I'm not sure why I'm here, she said she wasn't sure either. Told her I don't have the contact lens in because I couldn't see up close, she said ok. Fast forward to the Dr. Told him about all I just explained. He said they are multi focus I said I have no idea when I called the technician said they were not. He said let's have a look, I'm like I didn't wear them. I had no idea what this appointment was for, no one told me to wear them. He then laughed at me, like he couldn't believe I didn't wear them to this appointment. Unbelievable, no communication at all. Will not be going back.

My family and I love this practice!!! They are always so knowledgeable about eye health and making…read moregood recommendations. I had successful laser surgery which I have been very happy with. Our whole family has been going to this practice for about 20 years. We usually see Dr. Earley, but Dr. Beiling is also very good if you need eye care, you should go to Medina Vision and Laser Centre.

Reporting back on my interaction with Dr. Beiling from February 3, 2021…read more I called Medical Mutual (MM) to find out what was holding up my prior authorization request. They stated that Dr. Beiling's office failed to answer a question about whether I was sensitive to a preservative used in eye drops. MM stated that they faxed a form to Medina Vision and Laser Center (MVLC) on January 12, 2021 at 2:25 pm. requesting them to call their 800 number or fax the form back. Without this being done by January 18, 2021, the prior authorization request would need to start over. The reason that MM wanted this question answered was that I was prescribed non-generic eye drops that are shipped to me in sterile vials on a 30 day supply. If I am not believed to be sensitive to the preservative, MM's formulary is that generic eye drops must be used in a "next step therapy" procedure, meaning that a generic is used if it shows similar effectiveness to the non-generic eye drops. I met face-to-face with Dr. Beiling concerning this matter. She denied ever receiving the MM fax at their office. She challenged me to have MM supply her with the fax. I went back to my work and plan on calling MM to show proof they sent it. I queried Dr. Beiling on why I was prescribed non-generic eye drops. She stated that she prefers to treat my condition with non-generic eye drops. In her favor, she had no information given to her that non-generic eye drops would be covered or not covered. I will keep you apprised on this ongoing saga.